I've been using mound for my weekly curbside service at home, and they have been excellent. Always on time, affordable, and the heavy duty trash cans are a huge plus. read more

Lower cost than Rumpke and they provide a very sturdy and very large can with wheels.

The Mound trash people are the worst. I don't know how they stay in business. I live on a cul de sac, it's straight, flat, with no obstructions, about 100 feet long. I asked that the driver back in because the truck was tearing up the cul de sac. They refused, I sent photos of the damage and they said that they would talk to the driver, but to no avail. I terminated the service in writing via email and asked for confirmation, but no confirmation. About a week later, they came and picked up their trash can. After that, a couple of weeks later, I noticed a trash truck back up the cul de sac, and the two guys got and looked at my trash cans, confused, then got back in the truck and drove off. So, apparently, their driver is capable of backing the truck up...too late. And I still have not received my balance of what I paid them. And they have actually emailed me yet another invoice stating that I owed them money. I cannot stress enough the importance of avoiding this company. Another level of incompetence. read more

I have been using Mound Waste & Recycling for my home renovation and downsizing needs for 2.5 years, and until this afternoon, my review would have been 5 stars. I have had a dumpster from them for months now to clear out an inherited garage. I work and have to coordinate help for it, and so it's been slow going, but I was happy to pay the extra monthly fee to have the dumpster for longer. Their fee structure is such that the initial cost pays for the dump fee and one month's service as of when I rented from them. In January, I received one voice mail that stated their monthly rental was going up, which was fine by me. They mail me receipts, and I file the envelopes away for tax purposes. Today, a truck shows up while I'm working down at my barn. I go up, the driver says he's there to pick up the dumpster. I'm confused, because I didn't call for a pick up. But I joke, "maybe I've had it too long." He shrugs with a smile and says he's not sure, they just told him to come out. I'm a bit annoyed because I could have fit more in it, it was about 4/5 full, but I let it slide. I had had it a long time, and I wasn't really working on my garage cleaning project over winter. I would just get a new dumpster in a few months when I want to tackle my project again. I help the driver load a few things in the back gate of the dumpster and apologize for not having it ready as I would have if I'd known he was coming, and then tell him I'll be down at the barn if he needs me. He waves me off and goes back to the truck. A few minutes later, I go back up to my house and find the driver has loaded the dumpster, and DUMPED THE CONTENTS ONTO MY LAWN. I will admit, curse words were used. I was not polite and professional. I was livid, as is understandable. The driver says he called the office and said I owed on my account. I said I never had notification of this. He just says to call the office. I tell him he could have come and found me, I would have brought my account up on the spot. He said he knocked on the house. I had specifically told him I was at the barn. He watched me walk toward the barn in the opposite direction from my house. "What am I supposed to do with this?" He shrugs and says, "Make it right and we'll bring another dumpster out." "And will you load it, too?" He ignored me and left. Livid, I called the office. Their staff lied to me, multiple times, saying he left multiple voicemails. Apparently, my card on file that had been used for months had expired at the end of January 2022. I received no voicemail, no email, nothing. The driver could have come to get me to make it right. They knew it was an overlooked expiration date; I was not trying to steal their service, this was not ill-intent on my part. They screwed a long-term residential customer over for no good reason whatsoever. None. I have given this company thousands in revenue, referred multiple people to them, and this is how they treat me. I paid for the dump fee in the initial payment, and they have defrauded me of that. Mound Waste is unprofessional, petty, a rip-off, and defrauds customers of services they have already paid for. The appropriate customer service response would have been to find me on my property. If I were unavailable, they should have taken the dumpster AND contents and disposed of the contents AS I PAID FOR INITIALLY, and then made an actual effort to contact me for the amount in arrears. I will be seeking legal action in small claims court as well as contacting the State Attorney General if they do not send out a new dumpster and laborers to clean my yard within 24 hours, and I will update this review as needed. read more

Mound Waste & Recycling - Mound Waste dumped the contents into my yard. - Dumpster Rental Near Me - Chillicothe, Ohio

If I could give a 0 in this review, I would. Worst business practices ever. My father passed away in January. I have to take my mom to live with me so I needed a dumpster delivered to clean out their home before doing this. I called Mound and spoke with a lady. We determined that a 30 yard dumpster would work for what I needed. I told her since it was just me cleaning the home, this would take a while, a few months. We worked out a monthly payment. The dumpster was delivered and I sent the first check for delivery plus the first month. The second month rolled around and I didn't receive a bill. I called and asked about this, then I got a bill. I paid it immediately. With a lot going on, I completely forgot that I didn't get any other bills. I finally called again and asked why I was not getting any other bills. I was concerned that upon pickup, we would owe a big bill. It's easier to pay monthly than to come up with a big sum at once. This time I was told they already picked the dumpster up. I assured them they had not as it was still in our driveway. After I convinced him I still had this dumpster, I was told that the price was a weekly price and it was three times the original cost I was given! I complained and told them we had a contract. They told me to show it to them. Of course it was verbal so I didn't have anything to show. After a lot of arguing, the guy told me they would honor the original contract and send the bill for the months missed. This man even came to my parents property to meet me and my mother talk with us. He also brought the bill. I paid it immediately. The next week, I received another bill for the price that was three times higher and told to pay weekly. I called the man I spoke to and he told me to pay weekly but only pay what my original agreement was for. I did this. The next week, I received a bill again for the higher weekly price plus the difference in what I paid the week before. Then, the man I had been speaking to called me and told me the owners of Mound would not honor my contract and they overrode what he had told me. Then I was sent a bill with higher price, plus the part I hadn't paid and also told for each additional month I wanted the dumpster, they would also add another $175 to the fee! After seeing what this other reviewer wrote about dumping the contents of the dumpster in their driveway, I got my brother to help me and we took time off and cleaned as much as we could to fill up the dumpster as quickly as possible. I got them to pick it up at the end of that month so I didn't have to pay any other fees. These people that run this company are disgusting. I paid every bill I was sent on time and paid everything I was billed for. This company took advantage of my elderly mother who has no money anyway. They do not honor contracts and DIDN'T EVEN KNOW I HAD THE DUMPSTER! But still charged me outrageous prices once I did tell them. I will never do business with this company again, ever. read more