great food..fantastic accommodations. great staff..plenty of hot water. good laundry. recreation…read moredept is five stars.*****

I have performed many wedding ceremonies for inmates at this facility. When you show up for…read morevisitation, the staff members are so knowledgeable and friendly. They are both just amazing people. They are very organized with the process. Some facilities treat me like I have done something wrong or that I'm a bother. Ross staff treats me with dignity and respect. When visitors come in wearing something that is not approved, they don't call you out in front of everyone. When it's your turn to check in they ask if you have something else in the car that they can put on. They are very busy and never seem overwhelmed or stressed. No matter if you are the first person checking in or the 15th, they treat you with the same kindness and patients.

My wife and I had a bad clog in our septic system. We had tried auguring the line ourselves with no…read moresuccess. I called Drain Dr and Mike answered the phone. It was a Saturday and Mike was off and headed to play golf. He stopped by our house anyways, and fixed our problem in very little time. Thanks Mike you're always welcome at our place, as long as you wash up after work lol.

One-day promise turned into 5 days. It was an emergency because my mom could not use her toilet or…read moresinks. They showed up at 10:30 and stayed to 2:30. Next day, they were in such a hurry to leave at 2, they broke the water main. City had to be called and the gushing water finally got turned off at 8pm. The next few days, ONE guy spent a few hours a day "working". My mom's yard is a huge mess. I know better not to pay up front, but I was desperate and thought they would make her a priority. Mike promised to fix a couple little leaks in the basement for my "inconvenience", but they ran with the $6000 plus and ran.

A great experience. Super easy and super fast. Connie was a great customer service representative…read morewho really went out of her way to help me and explain the process. Dale and Dean were the delivery and set up guys and were super courteous and professional. I highly recommend this company to anyone that is looking for furniture or electronics from a company that truly stands by their products.

I tried to do business with this Rent-2-Own. After answering a battery of questions, I informed the…read moresalesmen "Ben" that I was new to the area, and didn't have to any references in the area. He informed me that was fine and to give references I have. I also asked him not to contact my landlord for personal reasons. He asked about utility bills, to which I agreed and offered several other ways to verify my residence. I received a call back from him less than an hour later claiming "I did not qualify". When I asked why, he stammered over giving me an answer. Almost refusing to answer. I asked for a supervisor. I then talked to "Mark" who informed me that it was because I "Didnt have enough local references". I then questioned why I was being punished for being new to an area. At which point he got very defensive, and informed me that I wasn't. He stated I refused to give a "Home" phone number, which I did not, I simply told my salesman that my Alternate number was a simpler and more guaranteed way of reaching me. I offered any other information that was needed, Mark then again informed me that I didnt, have "enough local references". I repeated about being punished for moving to the area. To which I was informed "It was his decision and that's how it stood"!! It was obvious this company is only interested in doing business in their small town environment, if your not from their small town you are not worth their time nor effort. I asked many times for a reason not to trust me, he could not answer this, except to hint that, he would not trust me because I did not have friends in Chilicothe. Mark essentially discriminated against me because I wasn't a "Good Ole Boy" from his little town.

Very easy set up & application process is the easiest I've ever used. It took less than 3 minutes…read moreto complete.

Monopolize power and make our bill skyrocket, and they hire idiots who can't back their truck down…read morean ally leaving am entire street without power. During a power outage, they are unreachable with automated messages saying that they are working on the issue. Well we went looking, and spent a long time driving around town and we didn't see any trucks. We did see a lot of lights on everywhere we go except our street.​

We've been service members plan since the middle of September and noticed our heating and cooling…read morewas inefficient. Electric bills were sky high and KWH usage was outrageous for our 1188 square foot home. We had Accurate out to service our unit as soon as we bought our home. Everything 'checked out.' We called them back out this past February because throughout the winter our shampoo bottles were freezing up in the shower and our thermostat was set to 66 but the heat gun we had purchased read a few rooms in the home to be as low as 54 degrees. Accurate came back out (same technician) and said all he could find was a dirty furnace filter. I found this hard to believe since it had been changed in the last 30 days. We called Eco out for a second opinion. He found our refrigerant to be under 2.5 lbs remaining, a failed TX valve and a coil that needed replaced. Being service members of Accurate's, we decided to call them back to our home to repair. The manager denied this being overlooked by his tech and still charged us $1258. The unit is only 3 years old so parts were under warranty but he still charged us for the refrigerant and the labor. This is absolute fraud and I'm ashamed that businesses continue operating when they display this much disregard for their customers. Not only has Accurate caused discomfort for my family for the longevity we have lived in this home, but they've also allowed us to pay electric bills as high as $600 per month, wasted our time, betrayed our trust in HVAC companies, and probably shaved years of life off our unit. The only true amenity we had when purchasing our home in Frankfort was this HVAC unit because it was so new. Now that our unit is repaired, my husband and I will be doing our due diligence in finding a company we can TRUST and we will be doing business elsewhere

I had to get a new furnace installed. The whole procedure was Excellent. Mike Paul the Sales Rep…read moreand Chris and Tony the technicians were all courteous, professional, honest and very knowledgeable. I have also had Accurate install a Generac Generator and a Split Duct system. All 3 experiences were Great. The only reason I'm leaving a 4 rating is because this project I decide to finance using their finance option. Everything associated with the financing claimed 5.99% interest and 5 year terms. This was just not true. I have a credit score in the excellent range and after I applied and took a hard inquiry hit on my credit report the % rate was 11.7 and the term was 84 months, so a bit of deceptive lending going on, on the bank's part. I would assume Accurate doesn't control the bank but needs to inquire from the bank why these deceptive practices are going on. Again back to Accurate's team I mentioned, top notch operators. Skill set of the technicians absolutely spoke for itself. Journeyman quality work. Good job!!

very pleased with service from initial call to installation of a water heater. Our water heater…read moresprang a leak and our basement was flooded. They arrived in a timely manner, called the water heater company due to being under warranty. they provided excellent customer service. would highly recommend.

Incredible service! Contacted them and they were there the next day. Hardest working and…read moreefficient crew we have ever experienced. Very pleasant and easy to talk to and answered all our questions easily. Were willing to work with us on not damaging or removing trees and/or our sidewalk, and took extra steps to prevent damage to our yard. And even though the job took longer than, we're sure, they anticipated....they stuck with our quoted estimate. We highly recommend this plumbing service!

Today was special. Today, I visited Duncan Oil at 849…read moreFactory Road, Beavercreek, OH 45434. I only needed my 20 lb propane tank filled. The lady that came and took care of me was outstanding in every way. I have been going to this location for many years. It has always been an excellent experience. But today was special. Her actions in giving outstanding customer service reminded me of the old days. When businesses appreciated the customer. Duncan Oil has always operated this way. I think I had forgotten how good it feels to be an appreciated customer. Thank you for being there today, and making this visit memorable. Randy.

If I could give zero stars, I would. Duncan Oil charged me for 200 gallons of propane, but my tank…read more-- which has a Duncan-installed remote monitor -- only reflected a 30% increase (roughly 150 gallons on a 500-gallon tank). When they contacted me in response to my email to discuss this discrepancy, I expected a professional conversation. Instead, I got attitude, excuses, and a dismissive rep who told me their own monitor might be wrong and his truck is right because it's inspected by the county once a year. So apparently, their technology is unreliable and customers are just supposed to accept whatever number they're billed for -- no transparency, no accountability, no respect. This company's customer service is unprofessional and arrogant. I'll be filing a formal dispute with my bank and reporting them to the BBB. If you value honesty, accuracy, and respectful communication, avoid Duncan Oil.