Worst dentist I have ever been to. As long as you keep doing 'procedures' he is happy. The last…read moretime I was there for a cleaning and after that Dr. Katz came up checked everything and just loudly said BORING and walked away as there was nothing more to be done. This after I had spent a couple of thousand dollars when I did not have insurance. He gave me a 10% discount once because I was paying his full cost out of pocket. Also, while doing a root canal, he said he was having difficulty completing it and sent me to a specialist. That Doctor found a metal piece from his 'pick' lodged in my gum I think. I had to pay the specialist also. Terrible.

Dr. Katz preformed a root canal that eventually became infected twice in a two year-period. I was…read moresent to an endodontist who looked at the x-rays and found a broken wire stuck in the root of my tooth. The piece of metal couldn't be extracted, and I was sent back to Dr. Katz to extract the tooth. Not only did I have to endure the pain from the infections but had to pay the specialist for the amount my insurance did not cover. When I complained to Dr. Katz about the broken wire, he said, "You always take that risk." I stated that I didn't think I should pay for any of the extraction procedure. Dr. Katz did accept my insurance payment and did not charge me for my portion of the extraction procedure.

Finding a new dentist when you move is important. Herres Dental (HD) is now our home for dental…read morecare. My sons and myself go there for our cleanings and such. It's very close to home which is a big plus for me. HD is a beautiful office and has a nice waiting room. It has a TV but it only has photos streaming on it--very relaxing. Toys for all ages to help with the wait and coffee (Keurig), tea and water bottles. The dentist uses all of the newest technology and keeps up with the recent techniques. I had a small hole in my tooth due to grinding in my sleep. Because of that, I needed my very first filling. I was nervous about it and thought I would need a needle to numb the area. However, whatever technique he used, he didn't need to use a needle and the whole process was pain free. HD uses emails and text messages for appointments and conformation. The only thing I don't like is that they are closed on Fridays--well, they are open but they do surgeries. So, if you need to make an appointment or cancel an upcoming one, you have to wait until Monday. I *do* like the fact that they have evening appointments on Wednesdays. We've all been very happy with HD and with no issues.

(Original review from Google Maps on January 20, 2017.)…read more Having recently moved to the area, a friend recommended Herres Dental as a place who could understand my history of bad experiences with various dentists, working with me to address anxiety I had "in the chair" while patiently tailoring each visit to my level of comfort (including breaks during treatment, constant awareness of my anxiety level, and a willingness to always relinquish control to me, as the patient). I'm sorry to say that I did not find these things here. At my initial visit, they seemed to understand my past negative experiences and anxiety that made it very difficult to even walk through the door and sit in the chair. This was reassuring. At this same visit, I was told that I needed moderate work to repair several older fillings along with gum grafts in several places. (I don't dispute their diagnosis since I realize Dr. Herres was being as comprehensive as possible.) This news left me feeling discouraged, anxious, and fearing the work needing done. I was very anxious driving to the appointment to have my first two fillings repaired; thankfully, they did offer Nitrous Oxide to ease my anxiety, though I was so worked up that the Nitrous ended up having little to no effect at all. (My heart rate was very elevated based on the EKG machine they had me hooked up to, skyrocketing at various times before and after they began.) Early on, I noticed that Dr. Herres and his staff were either trying to stay on schedule for the day, or they were already behind. They were waiting on my readiness me to begin, as I showed no signs of "calming down" at all, evident by my heart rate and general state. Finally, I gave the signal for them to start. It took every ounce of effort within me to avoid becoming overwhelmed by my anxiety during the procedure; this created a sense that I was microseconds away from gagging or being choked (a common response for those who suffer from severe dental anxiety). As we were nearing the end of the procedure, I could no longer hold it together. I gagged repeatedly, coughing, and had to sit up. Because we were in the "filling" phase of the procedure, he had told me previously that we would not be able to take breaks any longer. Because I had forcibly taken a break, I knew I had just ruined the work Dr. Herres had done so far. I felt terrible, from shame over my inability to hold it together, and for so greatly derailing the work he had done. Shaking my head and saying, "I'm so sorry, I just ruined all of that, didn't I?" Dr. Herres responded with, "yeah, you did. We have to start all over." Dr. Herres' response seemed to communicate his lack of awareness as to how his patient was truly doing in the chair (the heart rate monitor indicated this clearly at various times), his insistence to continue even as I showed signs of panic, and his words of frustrated exasperation to me after I struggled so much that I gagged and had to sit up to recover. I recognize the difficulty of having to go through a procedure like this with a making it far more difficult than usual. But the marks of a good healthcare provider are being able to "read" your patients' individual needs, levels of discomfort, and overall state, as well as being able to stop or make provisions for a different approach. If you suffer from dental anxiety, please find a different dental office. I don't doubt that Dr. Herres understands his patients, but he either grossly underestimated my situation or was in such a hurry to get through my procedure that compassion was lost. On the specific day that I was there, his ability to handle me, even in my self-induced, elevated, anxious state through fearing the procedure weeks in advance, was a clear indicator that he and his practice are not equipped to handle those with severe dental anxiety. (Please see this page for a clear picture of what it feels like to suffer from severe dental anxiety. The symptoms are the same, though abuse is referenced here: http://www.dentalfearcentral.org/fears/abuse-survivors/)

Sardina Dental Group is a wonderful team of friendly, knowledgeable, staff members who make going…read moreto the dentist a positive experience. Their smiling faces, pleasant personalities , and respectfulness shine through their interactions with you. I especially appreciate how the dentists and staff answer all your questions and explain all the steps as they work through your appointment. They all provide for a happy visit. Thank you, Sardina!

Terrible. Nothing except a money grab. They demanded a $100 deposit for a crown. I complained and…read morethey knocked it down to $50. I was told if I missed an appointment, they would charge $75, Today they tried to charge me $150 but when I told her that is not what they told me she charged me $75. Why do I have to haggle? I left some special toothpaste on the counter by accident. No one ever called me to tell me I left it there. Total Joke! They quoted me $1200 for 2 crowns. Talked to a new dentist today, she saw my xrays and doesn't think I need a crown at all! The receptionist speaks barely English. Avoid this place at all costs. There are like 40 booths and you are just a number. Horrible!

I recently had a catastrophe where my front tooth got knocked out! I didn't want to leave the…read morehouse. Dr. White and his team took great care of me and gave me my smile back!!! Thank you White Family Dental!! -Kate Del Rio

If I could give them more than 5 stars I would! This was my 3 year olds first time! My 3 kids had…read moreappointments at the same time and both hygienist (Jenna and Patty) were wonderful with the chaos we naturally bring! I cannot recommend a white family dental enough!!

This practice was amazing. My former hygienist left my former dental practice, and the hygienists…read morewho remained were all well versed in using the water tool for cleanings, but not very effective when it came to hand scaling (scraping). I absolutely hate the water tool (it's painful), and they just weren't doing a thorough enough job cleaning using the hand scaling method. So I got some recommendations from friends on Facebook and ended up choosing this practice with Wendy as my hygienist. She was so thorough, gentle too, and my husband has since signed up to visit her for a cleaning. Some other things that I loved about this practice are that both the dentist and Wendy were super-tech-savvy, and were able to show me the status of the condition of all of my teeth using a digital screen and hi-def photos. My husband had an out-of-state emergency root canal done last summer, but all of the x-rays were useless to our former practice because they didn't have the technology to receive them through email. I have no doubt that the folks at Johnson would be able to accept email x-rays or anything that requires new technology, and they'll be able to more effectively monitor the progress of my teeth using their digital software. Additionally, everyone, including the dentist and receptionists seemed knowledgable and very kind. This visit was my first, but my husband and family will all be joining me too.

Since my first visit I am very happy, they are very professionals, always ready the help you. Is a…read moregood place for Families, they really care about you.

Recently was forced to switch dentists when my insurance changed, this was the closest practice to…read moremy location so I decided to have my records transferred, well in advance of my actual appointment. I corresponded with the office staff via phone and email to accomplish the transfer. They were very professional and efficient. When my appointment finally arrived a few months later, I was reminded over and over via text to the point that it was borderline harressment. One reminder is fine, especially when I confirmed, but the repeated texts were a tad overkill. When I arrived I was greetly warmly to a very clean and beautiful office. I've never been to a professional health care provider that was decorated as homey as here. It was nice, without being too much. My dental hygenist was running late, as I wasn't called back till 30 minutes after my appointment time. No one informed me of that. Than it took her longer to actually build my chart, and get the front desk to pull and download my previous xrays from my old provider, all while I sat in the chair and waited. I feel all of that should have been done prior to my appt. To be honest I was very annoyed at how long I was there. The cleaning was good, and they provided a courtesy scan of my mouth. Dr Scott was charming and easy on the eyes. He answered my questions in an easy to understand manner. The welcome goodie bag was a nice surprise, with merch I will actually use. Obviously I'll be back, I hope the running that behind is an isolated incident. I also opted out of the text messages, so moving forward I hope to give them an additional star.

I went in to have a tooth pulled. They pulled the tooth & checked a couple of other things. They…read morehit me with a plan that would cost several thousand dollars. I declined their treatment plan. Later, I scheduled a standard cleaning. Only to be told they will not perform the standard cleaning WITHOUT the expensive treatment plan. So... I'm being denied treatment because I won't pay them thousands of dollars for something I don't want.

Benko & Benko failed to identify that my son who is now 18 (who was seen by their office up until…read morehe was 17) still had baby teeth! Which now we are finding out his adult teeth are impacted and if left untreated could lead to other issues! I can't understand how or why this was not discussed when they took X-Rays. His new dentist is floored they never disscussed this with us. Would NOT recommend this office.

Do NOT go here for dental implants!! I had TWO lower molar implants done by Benko, Jr. and BOTH…read morefailed! One had too small of a post implant done and the other one was put in quite crooked! Countless office visits, and having to get one of them tightened repeatedly because it was always becoming loose! Too many details but bottom line is, I'm out $16K for TWO oral surgeries to remove the implants (can you say PAINFUL?) and redo them. All the time, pain, inconvenience and MONEY spent just makes me want to weep. I'd sue but not worth the emotional hassle. IF you find you need a dental implant, this is not the place for you!! Wood & Myers is fixing up this mess for me, and I'm grateful.

Visiting Lancaster for a couple weeks. Popped a crown off. Didn't have a clue where to go found…read morepinnacle in my insurance provider list. Saw some good reviews. I prefer a small office, but can they see me. Called, said they had a 1 o'clock Dr peter and staff were amazing and accommodating Took care of me no muss no fuss out the door in an hour. If you are looking for a personal care experience look no further. Thanks guys.

I recently switched to this practice from a practice that I have seen for an excessive 30 years…read more Pinnacle was very receptive, very professional, and took what I had to tell them seriously. I am so glad that I changed over to this practice!