I recently changed dental care providers and I have to say this office and it's level of…read moreprofessional care is top tier. I have been lucky enough to be cared for by Raina and others within the office. The sense of individualized care and concern for my wellness has me feeling I have made an excellent choice putting my care in their hands!

I cannot stop talking about how great this place is. Customer service is amazing and staff is very…read moreprofessional and knowledgeable. After so many years terrified to go back to the dentist they have restored my perception regarding the "dentist" and have attracted me to their wonderful practice. I would recommend this place to all my friends!!!! Magnificent!!!

Great Experience as a new patient @Lanco! Shelly was amazing and caring. She even texted me…read moreafterwards to check in with me. Probably the best dental experience I have had hands down!!! Only thing is I wish they were an in network provider for United Concordia dental, I had to pay out of pocket. Otherwise 5 star experience!

Truly a 5-star office. Dr Gibson is very gentle so it's not hard to feel relaxed and comfortable…read more Mandie and Danielle are super nice and helpful with all of the insurance etc.

Been coming here for about a year, after an incident with my old, long time dentist. Sardina may…read morebe a bigger practice but are thorough and treat you like family. I was very impressed with my first visit but be forewarned. A new patient appointment takes well over an hour as they get to know you and your teeth. They are very professional and thorough and it feels like a spa treatment instead of going to the dentist. They offer warm blankets, weighted blankets, headphones, essential oils, have a massaging dental chair - whatever you need to make you comfortable and at ease. While the dental hygienists do the majority of the work (with state of the art equipment I might add!), the dentist is still very hands on and takes the time to really listen to you, your concerns, goals, routine etc. Dr Adams was a pleasure to work with. I've now been here several times, for routine and not so routine stuff. They accept my Aetna dental plan and give you an estimated out of pocket figure before any work is done. To my adventage they've always estimated high so I got refunds. Staff has always been a pleasure to work with and the practice is housed in a beautiful, historic old brick home. Parking can be a bit tight as the building also houses a daycare that share the lot, but never impossible. A must for anyone who has a fear of going to the dentist, although I don't, but believe they will be super sensitive to your needs.

We have been patients here for over six years. When we refused their routine X-rays, they refused…read moreto do the teeth cleaning, and escorted us out the back door! They started doing these cancer screenings without ever asking for our consent. We will not be back.

Best place in the area for dental care! The staff is friendly and efficient. Never had to sit in…read morethe waiting room for my appointments. The hygienists are awesome! Typically in most dental offices, we don't spend a lot of time with the dentist unless we have issues. This is true here. But if you have a dental emergency, Dr. Cawley is the person to call. I can't say enough about how he spent time after hours to take care of me.

I really wanted to love this place. The reviews seemed so good…read more The hygienist and office staff were very friendly and I was taken back on time. But a full set, cleaning and chat with the dentist took over two hours. I told them I had two problem areas (needed redone from the last dentist) and I was pushed out of the office without booking an appointment to fix these problems that are causing me discomfort! I feel like I was trying to be upsold Botox... I just didn't feel like my problem was a priority. They also didn't offer to clean my mouth guard and they didn't floss my bottom teeth... Man, finding a dentist today is difficult! I don't know if I'll be returning. UPDATE: I had another dentist review my X-rays and they said I didn't need the work... so highly disappointed.

I've been trying to get an appointment since November 2025 and every time I reschedule, they call…read moreme the day before to say something has gone wrong. So frustrating and the staff doesn't seem to be concerned with their clients.

I am traveling and broke a crown while in the Lancaster area. When I met with Dr. Friedlander he…read moreexplained the process to replace it. I told him we were traveling and would only be in the area for two weeks. The staff checked with the lab and they said they were able to have the permanent crown ready in time. Dr. Friedlander removed the broken crown and put the temporary on. The whole process took two hours. I was very satisfied with the service I got and the expertise of the dental staff.

Cliff notes - run far away!!!…read more Went in as a new patient with bad tooth pain. Office staff were okay. Spent their time chatting to each other. One telling the other her hair was really sticky from getting stuff in it while painting. Gross. Dental assistant was kind & did xrays & scan. Dentist came in, asking what was wrong, so explained my toothache. He replied curtly, "You need a root canal" I was surprised as less than a year ago I'd had a very comprehensive exam & crowns, no cavities or root canals were mentioned. I asked if he could tell that from these xrays. His response was, "no, I don't need xrays I go by the symptoms a patient tells me." What??! I should have ran out from Dr Quackers there & then. Sigh. He then blew air on the tooth & tapped on it. Nothing. So he then says,"your issue is you have a crown there & the surface is too flat." I know it is meant to be bumpy, so kind of made sense to me. He got a drill & was grinding at the tooth for a while, no questions as to if I was okay with that, doing fine? Afterwards I commented that the same tooth on the other side was probably the same as it was also a crown. Dr Quackers response, "well that isn't the issue is it, so we're not going to touch that." Okay then. Then a final sweet goodbye from this gem, "now don't chew on that side of your mouth for 6 months, then come back & see me. We'll see how it is going then." I looked at him wondering if he was serious, he was! He said just learn to push the food over to the other side. 36hrs later & I am chewing on the other side of my mouth! I had a cold drink & no issues. Then had a yogurt though & that caused sharp pain that lasted for about 10 minutes. So now I am left to look for another dentist. This time hopefully not as pretentious, haughty or flat! So there goes a few hundred bucks to Mr Quackers. Beware & be aware!!!

Very very disappointed. Was told they took both my primary and secondary insurances at the…read moreconsult. I followed up because they were supposed to have sent me an estimate and never did. Turns out they would NOT take my secondary insurance after all. Took me forever to get a written estimate. The day before the surgery, I called because the pharmacy still had not received any orders for meds that were prescribed to be taken the morning of surgery - never called in - they forgot. After the surgery, pain meds were to be called in and never were - again - they forgot. I wonder what else was "forgotten" during the surgery???? DO NOT USE THIS PRACTICE!!

WARNING!!!! I would NEVER EVVVEERRRR recommend this office!!!! The staff was very nice but I can't…read moresay the same about Dr. Sudbrink. While my son and I waited in the room for the doctor to come in, it was quiet, as most medical offices are....when all of a sudden in the hallway we hear a conversation between Dr. Sudbrink and another person during which he used the "F word" several times. The first few times I just sat there, then I just stood up and poked my head out into the hall and said "Uh, my son is in here." At this time, I had no idea who is who in this place. I turned back into the room to go sit down and I heard him say to me "Well, you don't have to listen, this is my office." So I replied with a question "Yeah, so don't you think you should be more professional than this?" He went on and told his co-workers that I was "eavesdropping on his conversation". Let's be clear, there was no overhead music or any other noise for that matter, like I said.... it's a doctor's office so the fact that he was not trying to be quiet during his rant about how his office isn't making enough money or how there are too many dentists around or how people don't understand the difference between oral surgeons and dentists isn't my fault, the only person to blame here is Dr. Sudbrink.

Do not go here!!! Myself and several members of my family have paid thousands of dollars for years…read moreto replace all the mistakes and short cuts on our teeth. Terrible place.

We were new to the Lititz area and chose this dentist because he's fairly close to our home. His…read morefees are outrageous, a simple cleaning w/x-rays starts at $475.00. How odd - Dr. Hicks has religious music playing in the waiting room. He should practice what he's trying to preach. I found another dentist who is excellent and doesn't rip off people.

I tried to get orthodontic work done here and wore my aligners religiously for at least 9 months. I…read moream now about to end treatment early. Nothing has visibly shifted in my mouth except one tooth that was upright when treatment started and now it's leaning over at a 45° angle, making it even harder to chew on that side than before. When I had my initial consultation, they told me clear aligners could most likely fix the same problems that braces could fix for the same amount of money. Unfortunately, I had to sign a contract that said I would be locked into monthly payments until the full treatment amount was paid in full, regardless of whether I came in for appointments or ended up finishing the treatment. Pretty awful contract but I didn't think I had a choice, and I figured since I lived through braces as a kid I'd be fine. They told me they could get "some movement" of teeth in the first six months. Two appointments later, when I came in for what I believed was my first basic check-up, they sat me down and started talking about the "attachments" I was going to get today, as if I already knew what those were. I asked what they were talking about and they revealed that they were about to glue some tiny bumps to my teeth. I had never heard of this, in my consultation, or when I had scheduled that appointment. I was blindsided. I have strong tactile sensitivities and I had chosen Invisalign instead of braces partly because they were smooth and would be less uncomfortable against my skin. They didn't seem to notice that I was distressed or confirm with me that it was OK for them to do this today, and I didn't feel allowed to say no. (I mean, who DOES feel allowed to say no to a medical service provider?) So the half hour that had been blocked off in my schedule turned into an hour and a half during which they glued rough lumps of what felt like concrete onto a third of my teeth. The smell of the glue was so bad it felt hard to breathe at some moments. I mentioned several times during that appointment and the next that I had had no idea they were going to do this, and everyone I spoke to seemed unconcerned, as if me giving informed consent about something being glued into my mouth didn't matter. Over the next month or so I tried to get used to the lumps of hell-texture. They made my so-called Invisalign clearly visible when they were in, and when they were out I would notice the itchy, grating feeling against my gums almost constantly. Ask the people around me: I was noticeably irritable more often than normal. When I finally worked up the courage to go back and tell them I couldn't stand the feeling of the lumps, they did take them off at that appointment--after trying to talk me into only getting some of them removed, and me having to say "no I really think I need them all gone." The dentist told me it was very unusual, but not unheard-of, for someone to find them so uncomfortable, and he really didn't know if my treatment would end up working or not without them. In the following months a series of personal crises/stressors prevented me from having the energy and emotional bandwidth to make any more appointments with them. I just resigned myself to the fact that they were sucking over $100 out of my bank account every month for no good reason, because the contract I had read at the beginning had been worded as if ironclad. Finally, I had the energy to contact the office and said I needed out. They said, "oh, if you had told us months ago that you were going through stuff, we could've put your treatment and payments on pause!" This had never been communicated to me anywhere, so I don't know how I was supposed to know this was an option! Why would I think to tell my orthodontist about my personal problems, or assume that a contract didn't mean what it said? Then they said, "but since it's already been so many months since you were in the office, we probably can't do that NOW." The lady (who did seem genuinely caring and nice) then talked me out of definitively saying that I needed to end my treatment, and left me with such unclarity about what my options actually were that I felt overwhelmed and didn't feel confident contacting them again for several months. Between that conversation and the surprise-horrible-texture-attachments, I have felt baited and switched by them multiple times and no longer trust them. I just hope I'm able to get through the final appointment, which they're insisting that I have in order to stop charging me, without having a panic attack or some other awful miscommunication.