I just wanted to take a second to complement the amazing service I received here. I am military and…read moretraveling back home to Arkansas. I broke down outside of town and Hedricks went out of there way to accommodate me and get me back on the road I'm a timely manner. They left a good taste in my mouth in what has been an otherwise poor experience here in VA. 10 outta 10 would recommend them for your automotive needs.

Did absolutely horrible work on my vehicle and new parts that they put on were broken and leaking…read morefluid,and the work was supposed to be covered under their warranty of their work. They refused to fix my vehicle that they never fixed because the part they put on,they also damaged. They do not honor their warranty for the work they do, if they mess your vehicle up,they will not fix their mistakes for free,they will charge you full price again. My vehicles were always in the shop after they worked on it. I switched to Diamond Dog and not one issue and I have never had to take my cars back after they fix them,and their prices are fair and they are honest,I like Hedricks

Quick service, cheap, and easy to work with. Had a punctured tire and they got me an appointment to…read morefix the same day. Definitely returning to this shop with any future issues.

Best service I've ever had. One of my friends recommended the car doctors. I needed a part changed…read morein my car. They were ready to have me come in on the same day when I called, but I was unavailable. They prioritized me as a waiting customer and had the part changed in 30 minutes! They even have refreshments in the waiting room and vehicle repair text updates. Other mechanics just had me wait in a chair for 3 hours just to tell me they can't get it done. The cost for the service was great and desk & service personnel were professional and polite, which in my experience is something that shops tend to lack. The only thing I recommend is to add a sign in the parking lot that points toward the office as the several doors outside get confusing for new customers like myself. Keep the great attitude and service up. I will be a regular customer from now on.

I was a little skeptical after reading the other reviews but I made an appointment for an estimate…read moreand found out the shop is under new management with an entire new staff. Everyone was friendly and helpful. They handled everything with my insurance in regard to my claim. I would recommend them and would use them in the future.

I had to update them and stay on them. It isn't their fault on the updating. The higher ups through…read moreclaims worked with me to take care of the issues. Things were stolen by employees. BUT You have to agree that that is okay if it happens to get your car worked on. Okay sure. They got way more then to cover a mess up they done, though. The times were changed over and over. I got stuck in Wytheville multiple times, but by the time I got done, I didn't pay extra. That final day, pick up day, I was supposed to been in Charleston picking up my lady after a major surgery. They let her have a room no extra of course but she still had to wait most of the day. The hospital was told in detail what occurred too. Your word is everything. Honor is everything.

Cline's Body Shop was recommended to me by others due to many years of experience in the body…read morerepair industry. However, when I was in an auto accident, Mr. Cline became argumentative in regard to the quality of work vs the value of my vintage vehicle. The insurance company demands there is minimal damage and puts pressure on the repair shop to complete repairs in an unprofessional manor or the shop may get a bad reputation (Blacklisted) on future insurance work. This body shop accepted my repair work and refused to follow the estimate stating "I don't want anything to do with the plastic trim and I did not remove or repaint those pieces" as listed on the repair estimate. The fasteners that hold the plastic panels on my vehicle are loose from collision damage with loose chrome inserts that also have scrapes in the finish. The body shop tried to buff out the damage and returned the car back to me with substandard repairs. Every time we call to get the repair work finished, this shop is argumentative with unreasonable delays insisting their shop is too busy and will not honor the insurance estimate... Call back in a month, this has been going on for over a year and the trim is still not repaired to Pre-Loss Condition. This shop also wanted to do the wheel alignment with a string when not one shop within 50 miles of this location will put this car on their rack citing their shop does not have the proper tools required. The same situation with some crappy aftermarket wheel, its not OEM and the shop just wants to spray some paint on the wheel insisting its the same quality of paint that was baked on at the factory. Its unlikely the silver color or finish will match due to the use of a different paint system. A factory Certified Body Shop inspected this vehicle after Cline's Body Shop finished the repair work. A new estimate was written (1,528.24) to replace three of the four trim panels that were damaged in this accident. Cline's Body Shop insists there is nothing wrong with these panels. The insurance company insists these plastic trim panels were damaged by Cline's Body Shop due to Improper Repair and will not authorize another shop to fix the damage caused by buffing with a rotary polisher or prying the plastic panels off the car. Its going to cost me thousands of dollars in additional repair costs because Cline's Body Shop reported to the insurance company this car was properly repaired. The shop owner refused to complete the repairs because his opinion includes "there is too much work required in correlation to the amount paid by insurance." This body shop does not know how to repair luxury vehicles. There was dust all over the interior from plastic body filler requiring the leather to be detailed (several hours of work). The shop owner is not a business man, will not negotiate with insurance to authorize a supplement for underlying damages... I did not have a good experience with Cline's Body Shop.

I have personally used Cline's Body shop on 3 separate occasions and could not be happier. Edd &…read moreDoug Cline do great work and are a huge part of our community. I would highly recommend Cline's Body Shop.

We broke down traveling from NC to Roanoke on labor day weekend. I had no idea where to take my car…read moresince we were from out of town. I so I read the excellent reviews and everyone mentioned the professionalism. I am glad I made the choice to go here. He diagnosed my faulty water pump on Monday and had my car fixed the next day. Fairly priced, excellent communication. Highly recommended.

The owners and staff are super friendly and prices beat anyone around they don't try to charge for…read morethings you don't need and through the years I have saved a ton of money going to them and they are honest and always try to get things done in a timely manner to get you back on the road . Thanks guys you're great !!!!!

We had a blowout on one of the rear dual tires on our Ford 450 bus on our way through Whytheville…read moreVA after 10 pm last night. We couldn't find an open repair shop that late so we waited until this morning and we were referred to Complete Truck Service. We were there when they opened and they got our vehicle in and out in less than an hour. The service was fantastic. The staff are polite and the price very was reasonable. If you're from this area I would recommend Complete Truck Service

Took truck in for check engine light. They replaced wiring harness, turbo piece, another wire. I…read moreran one trip and had to take back for leaking valve cover plus Check engine light came on. They said the valve cover was warped . Then the turbo is bad and next the ECM. Replaced turbo, no boost. Took truck home . Parked in garage for 30 minutes. Backed out and large oil spot in floor. This was after replacing valve cover and gasket at garage . Only went 30 miles from shop to home. I'm in the hole $5000 and truck won't run right and leaking oil after having new valve covers and gaskets. Would I go bad ? Not in this lifetime.