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    Mountain Outfitter - Spruce Lodge

    3.0 (1 review)

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    7 months ago

    Helpful 4
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    Ask the Community - Mountain Outfitter - Spruce Lodge

    Tygart Mountain Sports

    Tygart Mountain Sports

    4.2(35 reviews)
    31.8 mi
    $$

    I rented skis from them in mid-January while on a two day ski trip. The prices were reasonable…read moreespecially considering their proximity to the mountain. My rentals were great quality and I had no issues with them. The employees were helpful and ensured I was fitted properly and received the proper equipment to match my skill level. I would recommend.

    Don't go to this store if you are seeking good customer service!! They don't seem to care at all…read moreabout their customers here. Four of us came in from out of town to ride this weekend and one bike had an issue with the pedal and crank threads. This store was the only store who had the helicoil thread repair we needed in stock but they were too backed up in their service department to work on the bike same day. We asked instead if we could buy the part we needed and take it to another store who had capacity to fix it today. They refused to sell us the part. We even offered to buy the part and pay for an hour of labor without them needing to do the labor to compensate them for their time. They still refused and when they saw how disappointed we were they smiled and said have a nice day as we were leaving as if to say how happy they were that they would not help us get back on the mountain today. Btw, the woman we were talking to said she was the manager so this wasn't a case of just an ill advised employee but rather just bad management decision. Advice to the owner and management of this store: try harder. Customer service is important. You should care more about your customers. Needless to say, we won't be going back to this store. I would not advise that you do either. Unless bad customer service is what you are seeking.

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    Mountain Outfitter - Spruce Lodge - sportswear - Updated July 2026

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