This place is great due to their variety of ski equipment and price. The service is also very…read moregood. Honestly I would give them a five if not for the issue where they charge for a full package even though we have our own boots. I know most of the shops do this but for us we choose our skis based on the conditions. The staff was helpful and knowledgeable, we ended up up getting several pairs of goggles as well. When In Okemo this is our go to place for rentals.

Excellent boot fitting and overall help with decision-making in purchases. Help you to choose…read morewhat's best best for you regardless the cost

I rented skis from them in mid-January while on a two day ski trip. The prices were reasonable…read moreespecially considering their proximity to the mountain. My rentals were great quality and I had no issues with them. The employees were helpful and ensured I was fitted properly and received the proper equipment to match my skill level. I would recommend.

Don't go to this store if you are seeking good customer service!! They don't seem to care at all…read moreabout their customers here. Four of us came in from out of town to ride this weekend and one bike had an issue with the pedal and crank threads. This store was the only store who had the helicoil thread repair we needed in stock but they were too backed up in their service department to work on the bike same day. We asked instead if we could buy the part we needed and take it to another store who had capacity to fix it today. They refused to sell us the part. We even offered to buy the part and pay for an hour of labor without them needing to do the labor to compensate them for their time. They still refused and when they saw how disappointed we were they smiled and said have a nice day as we were leaving as if to say how happy they were that they would not help us get back on the mountain today. Btw, the woman we were talking to said she was the manager so this wasn't a case of just an ill advised employee but rather just bad management decision. Advice to the owner and management of this store: try harder. Customer service is important. You should care more about your customers. Needless to say, we won't be going back to this store. I would not advise that you do either. Unless bad customer service is what you are seeking.

My husband and I drove up from NYC based on the excellent reviews on boot fitting and we could not…read morehave been happier. Brian was amazing and worked tirelessly to get a perfect fit for my husband's boots as his feet are a challenge to fit. We also purchased new skis while we were there and found the overall experience and expense were excellent. We will be back and we will be bringing our family. Thank you Brian and Joyce for your expertise.

Do not make the costly mistake of trusting the boot fitters of this store…read more Highly unethical store. Bootfitter here assessed my feet and convinced me to buy demo boots that I learned were too big and too high a flex for my level. As a result of these ill fitting boots I experienced a tremendous amount of pain, wasted hours trying to fix, and wasted hundreds of dollars and more considering the cost of skiing and ski trips. These boots also put me at a much more increased risk of injury.' After getting custom orthotics, and visiting a 2nd boot fitter, who said the boots are too big to be fixable, I returned to the boot pro (2 hours a way) drove two hours to go back to The Boot Pro. Boot pro confirmed the boots were infact way too big, provided a refund for the boots, without any apology or acknowledgement of the impact of their error. They even tried to upsell me some leftover boots. When I emailed the owner his response was that boot fitting is a complimentary service and implied he would not refund my money if I did not take down my negative google review. Showed no concern or apology. I've heard ill fitting boots are a common occurrence at this store and that the nearby totem store does a much better job.

Anne is an incredibly sweet woman. Prices for rentals are best in the area and service was quick.read more

Amazing customer service. Great prices…read more When it comes to snowboarding and getting all your stuff together to finally get up on the mountain it can get pretty pricey. I checked two other spots before coming over to Dunnett. The staff was much friendlier and much more engaged with wanting to service us than the other locations we went to. The prices for rentals were about $15-20 cheaper. You can hold on to your equipment for multiple days and you can drop off before 6pm on the last day. We rented 2 pairs of snowboarding boots, a snowboard and 2 helmets for 2 days. Total was about $80. The gentleman in the location even met us at our car to collect the boots. I would have given them 5 stars but I have a very common shoe size so I had to settle for the last pair available...and one of the boots I was given was a bit worn out. Aside from that I was very pleased with my experience at Dunnett and will definitely be coming back for rentals next season.

This was the absolute worst experience. I was trying to buy boots and also get some rentals and the…read moreowner decided to get involved and take over for his staff member. First, he spoke disrespectfully to his worker and then "mansplained" us about how we were wrong to say the boots didn't fit well and we wanted to try a larger size. It was crazy, it didn't matter how we thought the ski boots fit - if it didn't match what he thought, then we were wrong. When I told my daughter we could just rent that day and buy boots when we returned home, he essentially kicked us out of his store. I've never been treated so rudely. I should have read the reviews first because it's clear he has treated others the same way. He needs to sell this store and retire because clearly customer service is not his thing! Please take my advice and DON'T give this guy your business, go to Totem Pole down the street where they are actually nice to their customers.... wow!

Knowledge staff made upgrading from her high school board for our upcoming season so easy! Grateful…read moreto Dakota and the rest of staff for making our "quick stop in" a huge success. Much better selection than the few other stores we stopped in along the road. Left the shop with perfectly tuned and set up board for our trip in a few days.

I came here to ski on a Thursday morning. I was able to easily park in the main parking lot and…read morewalk to the lodge which was within a reasonable distance. Parking was free. From the main lodge are a couple of very short and slow lifts that take you up to areas which give you access to additional lifts. I really liked the variety of runs and that it wasn't overcrowded. I would love to try some of the other sections of the mountain in the future. The terrain park looks fun (if you're into that). My only complaint was how slow most of the lifts are... but that didn't detract much from my overall experience.

I have skied Okemo Mountain Resort several times during my road trips to Vermont. Okemo is part of…read morethe Epic Pass resorts owned by Vail which means that if you buy a pass early you can get skiing a reasonable rate, in 2026 the multiday pass was about $75 a day. Getting to the resort is easy, it is located just off the main street of Ludlow, Vt., which was about a 30 minute drive from where we were staying in Londonderry, Vt. There are a number of parking lots; both days we arrived early so we had a choice of the 2 free lots near the base area. Equipment drop off is easy and the walk from the lots is not too far. The biggest issue is to get through the resort to the base lodge entails quite a lot of stairs. The lodge itself is what you would expect, nothing fancy but more than serviceable. The restrooms and changing areas are downstairs, which is made a bit harder by the angled staircase, which can be a bit challenging when you are in ski boots. The changing areas have seasonal lockers, rental lockers and free racks for bag storage which is appreciated. At the base lodge you have 2 lifts that take you up the beginner area and allows you to access the rest of the mountain. The main lift for the main face is a high speed 6 pack with ubble covers for the chairs. From the top you can make it to the other areas of the mountain. We skied all of the areas of the resort the Main Face, the South Face, Solitude and Jackson Gore. Okemo is great for cruising the Blues and groomed Black runs. Even though the conditions were icy and not everything was open Okemo provides plenty of variety and skiing. I really enjoy skiing at Okemo, the mountain is pretty easy to navigate. There are a wide variety of runs especially for intermediate skiers. A really fun and enjoyable couple of days skiing.

We ended up at this location by accident after a GPS mishap, and what a hidden gem! Thomas was very…read moreaccommodating and personable (with all COVID precautions taken). He was very knowledgeable, made some good product suggestions, and did a great job on tuning the board! We will definitely be returning!

We love Darkside, whatever mountain we are on. Nice selection on snowboard goodies. Not much…read morecustomer service at this location, we were pretty much ignored but we enjoyed shopping.

Overcomplicated. The skis have horrible edges. One star for the skis. You wait at least 30 minutes…read morein line. Honestly, everything about Okemo is mid. Go to Mount Snow it's worth the money.

From the owner: Book in Ski Rentals in Advance and Save up to 20%! Order online and pick up slopeside.read more