When I finally stepped up to get back on track with my dental care, Emily really, really empowered…read moreme and kept me feeling like I could keep going, even when I wasn't making as much progress as I would like. I'm happy to say I'm finally on a consistent daily routine and seeing improvement to my gum health that a decade ago I thought was impossible

I don't usually write negative reviews. As a business owner, I understand that people can have…read morenegative experiences sometimes and our businesses' reputations are vital to our livelihood. However, I have given this practice several days now to follow up and attempt to respond to my concerns and they have not. I went in for an initial appt and was not clearly informed that I would not have a cleaning. They told me it would be $320 out of pocket for the first appt including full xrays (they never asked if I had xrays done in the last year or if I wanted them done - looking back I would have gotten some sent from my last dentist). They gave me a tour of their many exam rooms and only one dentist - which made me question the quality of their care. The hygienist was struggling with equipment that was not working properly and after explaining that I have a phobia of vomitting and don't like feeling like I may gag, it took a solid 45 minutes of xrays to get it done. She was doing the best she could but it was a really awful circumstance and she was struggling to keep her cool. There was no problem solving or attempt to move me to a different room. The dentist was informed of the issue and seemed only minimally interested in noticing it or fixing it. Next the dentist came in and roughly pushed his fingers into my mouth attempting to put his finger down my throat despite my saying I did not like or want him to do that. He didn't explain why he needed to do so (I have never had a dentist do this before) and stated he would do it when I wasn't paying attention. He then proceeded to quiz me about anxiety and seemed to be making some judgments about what was wrong with me and handed me some information about a tedx talk but didn't share what it was about or how he felt it related to me. Later I went home and watched it and it referred to people with tongue issues, breastfeeding, posture, swallowing and snoring, which I do not relate to AT ALL. I am not sure what he felt my problem was - I asked but he seemed to have his own agenda hidden in his mind which he did not communicate to me. I also didn't ask for support with anxiety (I am a psychotherapist and am clear and comfortable with the symptoms I experience). It was clear he needed to feel intelligent but failed to get to know me before diagnosing me with issues that were out of his scope of practice. It was super judgey and condescending. The lack of clarity was confusing as well. Then they ushered me to the front and said I would come back for a cleaning. When I explained to them that I didn't have clarity that I wouldn't get a cleaning, I got some defensiveness and some apologies. I explained that I felt swindled into their "membership plan" bc I had just paid $320 and didn't even get my teeth cleaned, just a horrid experience. Financially, it would have made sense to sign up for that deal, now that I had already sunk $320 into my care there, but I didn't want to return and felt I had just wasted a bunch of time and money. I feel like you should be able to consult with a dentist first before feeling like you are committed. This dentist and system made me feel I had no choice - no voice or say. I asked to speak to the dentist or someone and by the time they finished loudly sharing my concerns in the back office and finally returned to touch base with me 10 minutes later, I was crying. I explained that I didn't have the emotional bandwidth to discuss it in the office right then and there. The dentist said he wanted to resolve it and I said I just needed to leave at that point. They didn't offer to reduce or waive my fee, just let me go ahead and pay in full and leave crying. I would have expected that if they really cared to resolve the issues, they could understand that I was too overwhelmed to talk in that moment and that they should follow up by phone or email later that day or the next day. I feel like this dentist is focused more on making money and feeling valid as an expert than he is in his integrity and care of patients as a dentist. Oh - and they use business sales tactics to gain 5 star reviews.

We have had four family members go through braces with Dr. Caraway. With the first two, we were so…read morepleased with the customer service, the communication, and really the entire experience. However, within the past year, we have definitely noticed a significant decrease in customer service, and the way they treat the patients. Just trying to get a hold of anyone in the office is so unbelievably frustrating. Nobody ever answers the phone, it always goes to a random voicemail, and when we do receive a phone back, it's always at the very end of the day on a Thursday. They are closed on Friday. Our daughter had to suffer through an entire weekend of having her tongue cut open because of an issue with her braces. When we called them on a Wednesday, we never received a phone call back until Thursday at 5 PM. So she spent six days in pain because they could not see her until Tuesday. Additionally, we are trying to order our other daughter a replacement retainer. I can never get a hold of them to get that order placed. Now her teeth are moving, and I don't want to have to put her back in braces. I really hope that they read this review and realize that they might need to step it up. You're well known in the towns of Erie and Louisville and countless people go to you. You are going to lose your customers due to lack of customer service.

Genuinely the best orthodontist experience I could imagine from the super friendly staff, to dr…read more Caraway being so nice (my daughter loves coming here haha!) and knowledgeable, I recommend this office every chance I get. They make us feel like we're friends and I completely trust them each.

I began going to Dr Mertz about 18 months ago after my dentist at the time retired . I was…read morereferred to him by a family therapist. Dr Mertz' office in Longmont is very modern and the staff professional. He listens well and has empathy for his dental patients like myself who may have extreme anxiety before & during treatment . There is never a rushed feeling during treatment -he lets the novocaine do its job before drilling . He uses nitrous oxide to help me relax . He explains what he is doing & he & his assistant praise me too during the procedure which gives me confidence . During long procedures he makes sure that I get a bathroom break . I don't dread getting dental work like I used to !

If you're in need of dental services, I would avoid the Mertz Family Dentistry,…read morein Longmont, CO. The practice advertises services they are unable or unprepared to undertake. I went in for an exam, for an implant and after which, was given a referral to an oral surgeon. I questioned why that they made the initial appointment, a week out and charged for an emergent exam, as well as didn't suggest to go to an oral surgeon. 500.00 for the appointment, that did little for the problem, outside of profiting the dental practice. I have called my insurance carrier to make a formal complaint, also I called Molly Perra at the Colorado Dental Association, and will file a written complaint. I would have written BBB, however Mertz is not a member, understandable so. There should be no excuse for fraudulent, unethical practices, especially when dentistry is a needed service.

Dr. Visger and his entire team are absolutely wonderful!…read more From the moment you walk in, Pat and Carrie at the front desk greet you with a warm welcome and genuinely make you feel like you're more than just another appointment. In fact, they know me by name--that's how personal and attentive they are. Dr. Visger is an exceptional dentist. He's kind, caring, compassionate, and approachable, and he takes the time to explain everything in a way that's easy to understand. His chairside manner immediately puts you at ease and is one of the best I've ever experienced. Combined with his exceptional skill and attention to detail, you know you're in great hands. At today's visit, I needed a crown, and once again, I didn't even feel the anesthetic injection. In fact, every injection Dr. Visger has given me has been completely painless. I honestly never thought I'd be able to say that about going to the dentist! His dental assistants are equally outstanding--professional, caring, attentive, and always focused on making you feel comfortable throughout your visit. Everyone works together seamlessly as a team, and it really shows. I often tell people that I actually enjoy going to the dentist, and they usually look at me like I'm crazy. Then I tell them I see Dr. Visger and his team, and it all makes sense. They really are that good. If you're looking for a dentist who combines exceptional skill with genuine kindness, compassion, and an outstanding team, I couldn't recommend Dr. Visger more highly.

I am visiting from out of state and needed some dental care. I was impressed by the entire team at…read moreTrial Ridge Dental from my initial phone call to resolving my dental issue. Everyone was extremely friendly, professional, efficient and skilled. They truly cared about my well-being and comfort. It was a great experience and I highly recommend them.

I have pretty severe dental anxiety, so going to the dentist is usually really stressful for me…read more But Dr. Dan and Angela made this such a positive experience. They were incredibly kind, patient, and had amazing bedside manner the entire time. They kept checking in on me and offering reassurance and encouragement, which helped more than I can explain. Dr. Dan was also very upfront and walked me through everything step by step so I knew exactly what to expect. I'm so grateful I found this office and would highly recommend them--especially if you're someone who gets anxious about dental visits.

I highly recommend Longmont Complete Dentistry. I've been going to them for years. They've taken…read morecare of cleaning, and filling cavities for my family, did a beautiful job on my crown, they are highly talented and knowledgeable. Jamie has been my hygienist for years, she does an amazing job cleaning my teeth keeps track of any changes in my oral health, she's great at what she does. Dr. Dan is kind and takes time to listen to what's going on with your oral health and answers questions. He has a good sense of humor too. The whole office staff is great!

So impressed! We're from out of town and my daughter needed to see an orthodontist and it couldn't…read morewait for us to return home. The front office was so pleasant and kind. We got an appt the morning I called in, it was a less than 5 minute wait and Jen, who helped my daughter, came out and explained exactly what she did. I wholeheartedly recommend!

Dr. wong's practice looks like a club for kids. Lol. I went w dr wong bc I'm a person of color and…read moreI wanted to have care from someone that I could identify with. (You know, bc of implicit bias and racial disparities in healthcare.) Support minority owned businesses! I'm currently seeing dr wong in preparation for what could be life-changing surgery, so you could say my life is literally in his hands (and his assistants). Thus far my impression is that he's very knowledgeable and experienced. He's also worked with many pre-surgery patients and came highly referred from my dentist.

I love Twin Peaks Dentistry. I started going here and Dr. Butler and his staff have just been…read moreamazing. The staff remembers me every time. I never have to say who I am for an appointment. Whenever I have an issue to be addressed they always fit me in quickly. I recently had my wisdom teeth extracted and they were amazing throughout the whole process. I actually had no pain afterwards. This is a well run business where you don't just feel like a number and where your business is appreciated. Hard to find these days.

We had a great experience at Twin Peaks Dental, the staff was friendly from the moment we walked in…read morethe door, parking is easy peasy, and the office environment is light and spacious. The senior patient had not seen a dentist for several years and as you can imagine there is some extensive work to do. We took advantage of the $99.00 special for this first-time visitor and will be returning since we understand the treatment plan, good care was taken, and thank goodness for advanced dentistry and insurance assistance. Thank you for making this easier than expected!

I will follow Dr. Lindsey wherever he goes! He a great dentist. He is very informative and takes…read morehis time to explain things to me. ​

Kelcie is a wonderful dental hygienist! Thorough, kind, patient and always making sure you're doing…read moreokay.