Unfortunately, I can not speak positively for the experience we had with Mountain West Financial in Westminster, Colorado. The handling of our situation and needs was very poorly addressed by the rather unprofessional, though mostly friendly, team. Perhaps it was poor timing, as the office was quite busy when they received our application, and Zach was departing for his wedding/honeymoon vacation (sincere congratulations) -- but the lack of professionalism displayed in the transition was astounding. There was little to no communication or updates, and the whole process took far longer than it should have. To make matters worse, we didn't learn of Zach's vacation from him, in fact we never directly heard from Zach during the process when we were originally informed that he would be handling our application. That being said, I understand the weeks leading up to a wedding and coming back from a vacation are difficult, having been through that myself, though no one felt the need to inform us of the delay in our processing or gave us an accurate point of contact during that time in case we needed something. This should have been the first warning indicator. That's when Caleb took over our documents and haphazardly threw stuff together and did not communicate as effectively or professionally as he should have (forgive me for my overuse of the word "unprofessional" or any synonymous phrasing, but I absolutely cannot stress that enough). For handling the future mortgage and thus "marriage", if you will, of a person/group of people and their future home, Caleb was thrown into the fray to handle Zach's work while he was gone and barely introduced himself to let us know who we were working with.. and then continued to waste our time by postponing the handling of our processing a week to discuss things in person -- mind you, it had already taken close to three weeks at this point, to get nowhere. When we met with Caleb, he was perfectly pleasant in every way and spoke quite confidently of his business, which I have no doubt he's a successful man and has had great experiences with other clients... us? We felt so completely unimportant and under valued as clients. They left out information that was submitted for income, and even when we insisted it was there and submitted, basically called us liars and said it was not present -- until we made him open the documents we submitted and found the exact spot where the information was saved... the lack of attention to detail was really concerning. He continued to quote things without actually inputting the missing information in the program, and we left the interaction feeling less than fulfilled or excited about the prospect of our future home, especially if we were going to continue working with Mountain West Financial. The follow up, or lack of one, was another factor in our feeling completely insignificant to the establishment. Zach never informed us of his return, and Caleb seemed less than inclined to actually follow up with us. Needless to say, where they were inaccurate and incompetent in handling our account, we were able to get approved for exactly what we needed (plus some) through another lender, comfortably and had the exact lender/client experience we needed to feel comfortable working with someone -- I HIGHLY recommend working elsewhere and not with Mountain West Financial. The company we ended up working with displayed intelligence, competence, professionalism (there's that word again!), and legitimately met our needs and took them into consideration... not to mention the process did not take a month (or longer) -- the complete opposite can be said for Mountain West Financial. Absolutely do not recommend, and that is hard to say, as we had initially started the process really looking forward to working with them per recommendations of people who's opinions we value greatly. Sadly, this makes said people look less than reputable as well, though we can forgive them for their lapse in judgement. read more