Great service and knowledgeable staff. Best place to buy a Tempur-Pedic mattress set.read more

I purchased a Beautyrest mattress online via their website. Received the mattress and it was way…read moretoo soft. I called within 2 days of getting it to say I wanted to return it and get something firmer but was told that they "thought" returns were not possible. The woman on the phone passed me to a Derrick (I believe that was his name) who told me that the people he needed to contact to see if it could be done were not there since it was a weekend. He promised he would call me back in regards to the return. The website is very deceiving regarding returns. On the mattress page, it states no hassle refunds, but when you actually go to their Q&A section, hassle free returns EXCEPT for mattresses. I never heard back from Grand's. Advice? Just go to BeautyRest's site, as they do guarantee hassle free returns themselves and it is the same price.

If you are in the market for a new mattress and your not sure what to purchase or what to listen…read morefor when it comes to your purchase well I have a person who can make all your worries disappear. Miss Judy Page, her energetic personality and her ability to answer some of the toughest questions are remarkable. she is an asset to this company and I hope they treat her well, keep up the great Job miss Page

We were in the market for a new bed, and while the staff here was very knowledgeable, friendly, and…read morehelpful, the overall experience was a bit deceiving. Everything was great until the bed we chose didn't work for us and that's when the fine print kicked in. The whole time we were in the process of figuring out which bed we were going to go with, the constant comfort of "you have 120 days to decide if you like it or not" was a big factor. Being led to believe that if something did turn out to be not satisfactory, the company would stand by its products and make it right. It turns out that the bed did not meet our expectations and when we returned to exchange it, that's when the fine print came into play. That's when it was all explained that there are no returns, and if you choose a different mattress that is more expensive you have to pay the difference. If the replacement you choose is less than what you spent you don't get a refund, only store credit. It's funny how the staff so readily explains all of that after you've signed the papers. I know, we signed and should have been more diligent in knowing what we were signing. That's the last time a salesperson will make me feel comfortable enough to ignore the due diligence any contract deserves. P.S. Tempur-Pedic mattresses are overrated

We were in need of a new mattress. Anthony was a great help. He asked many questions to find the…read moreright product for us. We will definitely use sleep outfitters in the future.

Anthony and Levi were very helpful and quickly ordered what was needed and scheduled delivery as…read morewell.

My mother was long overdue for a new mattress set. Walter was incredibly knowledgeable and…read morefriendly, and helped us find a mattress she really liked. When we came back to order it, both Walter and Jill were very helpful and efficient, making the order and delivery process easy. Highly recommend!

Just bought our new mattress!! The manager, Wanda, and the salesperson, Jill, were excellent. They…read moretook their time with us and were so professional and kind. They also helped us get a deal on the mattress we loved the most, which made it possible for us to afford it. We highly recommend Mattress Warehouse on Peppers Ferry Road in Christiansburg! Go get yourself a new mattress for 2021, because after the year we've all had, you deserve some peaceful sleep. Ask for Jill Phillips!!!

As I'm on my journey to eliminating as many toxic products I use, bedding was a big item. The…read moregentleman who owns the store has a ton of youtube videos with extensive information and you can certainly tell, he wants you to know the the truth about the mattress business. He goes into details and is able to back his words. Decided this is where we would buy our set. The online store takes a second to figure out as far as which mattress to choose. Its a little tricky for me because, I'd rather be at the store and test them out. This company is too far away to do it. I called to the store and the owner helped me with questions and was really nice. You can tell he really cares about people. I took a chance and ordered the middle firmness. It was easy to put together but I didn't have a good night sleep for about two weeks. Seems like my body needed time to adjust. I do feel like I needed 1 level softer but after the 2 weeks its been fine. Hubby went hard core ultra firm and is absolutely loving it. I plan on ordering the topper which is essentially 1 individual layer you can buy a la carte. I definitely recommend this mattress and if you have a chance to visit the store, even better.

Purchased a mattress from them in April. Was told by costumer reps that it was in transit for over…read more4 weeks (I am a Roanoke native). When mattress did finally arrive, there was obvious damage on the box and a tear that went all the way to the mattress itself. Customer service tried to put the blame on me. I looked into the company and they have a very negative presence online. Abusing and berating customers is their thing. The company is run in a way that not align with my Christian values and I'd implore everyone to do proper research before making a purchase

We've been customers of the Christiansburg store for 12 years. Wanda is the best! Her customer…read moreservice is top notch and she truly cares about her customers. Thanks Wanda for always taking care of our family! Toby and Tammy

Amazing customer service and pricing. Delivery was right on time. Wanda was great to work with…read more Highly recommend.