I went here to the pool a few months ago. I liked the place and enjoyed my experience there. When I came there I asked about the place and the staff were nice and descriptive so I could understand where everything is. Since I was a member, I was quickly able to check-in to the pool. When I went into the Locker Room, the place was quiet and it was clean(everything was clean technically), which I liked. I loved how they had kids take tests for things like: Going to the Deep End and allowed to swim, so they would be safe. I also liked the jacuzzi they had. I will definitely come back here someday! read more

MOVATI ALBANY- rip off! the staff or whoever spoke to me and I have clearly requested to cancel my membership did not process the cancellation, I have charged 4x without knowin!!! when I called them the super said it's miss communication.....!!!! staff are not reapon enough to do their duties, or not knowledgeable on their job! I don't know what to say... more than $250! wasted on this scam! read more

Good choice of machines and friendly staff. However, the pool is unusable for real swimming. The water kept at a too warm temp (they tell me it is 82f). It feels more like a bathtab than a swimming pool. And in fact it is practically empty even in the busiest gym times. Just the same, they put the nice picture of the pool on every add. This borders with misleading advertisement. read more

I have been treated unfairly at Waterloo location. I bring 4 guests friend and relatives in total and 2 of them have got their membership. I bring one more friend last week, and a lady Mackenzie won't let us in and made up some "policy" saying you can't bring more than 4 guest. She couldn't get the written policy to prove herself and she got mad at my friend because she was taking selfie. She is so unprofessional and disrespectfal to us. read more

Good gym, has the standard workout area and a CrossFit workout area in the basement. Also has a swimming pool and a sauna. It basically has all you would need from a gym and some more. I wish the group classes had a couple of more categories - for swimming and martial arts but otherwise good gym read more

They billed me for 8 training sessions I did not agree too. I am disputing the charges with the credit card company. Bad management, unreasonable about cancelling services. Watch yourself with this company, sign nothing and get everything in writing. read more

The new app that Movati is constantly pushing us to download does not work properly on my iphone 13. I cannot access the class schedule or book a class. I have been told by Movati that it is a glitch and they are working on it but I should consider getting an older phone so I can use the app! My phone has ios version 17.5.1 and the Movati website says the app works for phones having ios with 14.0+. So their information is incorrect. Very frustrating. read more

A) they didn't give me the swag I was supposed to get when I signed up. B) Their sig machine was not working, so my membership wasn't activated until I signed the docs again yet I couldn't use the gym and when I signed they used the original date and back charged me. C) Lost my job and asked to put the membership on hold- they closed during COVID and didn't apply the closure to the membership hold so they sent me to collections after sending 2 texts about missed payment when the hold timeline should have been extended. D) None of the classes were being offered during this time either yet membership feed stayed the same. Great Gym LOL read more

I've been a member for the past year at MOVATI but moved cities but moved cities so I had to cancel my subscription. That was in July. Since then I have sent copious emails and no reply and when I finally got a answer today, I was told I had to sell my club sessions before I could cancel or else I would lose them. I'm not sure why I would be told this two months after I requested to cancel my membership. Now I've lost 2 months worth of money and I'm not even sure if its worth it to take the time to sell my membership and risk losing more months. I got so much attitude from the guy at the front desk and had to speak with him for 10 mins before he would give me the managers number. If you don't know what to do, that's fine man, but direct me to someone who does and lose the arrogance. The gym is clean and the personal training staff is great but wow, both the front desk team and the customer service team really need work. read more

My experience at Movati (Waterloo) has been a terrible one. I've been a member since July of 2022 and in this past month I had my pair of sneakers stolen from the women's change room. I had placed them on the shoe rack (cubbies) provided by the gym and changed to my workout ones. Once I was done working out I noticed they were gone. I contacted the gym many times through phone calls and emails only to be blamed for leaving my shoes there ! The area has a camera which they still haven't provided footage even though I made a police report on the case. They're also not willing to waive a $200 fee for me to just cancel my membership since they can't provide a safe place for me to workout. This is bad business and I definitely don't recommend this gym to anyone else. read more

Great place to exercise. Clean, with a great variety of equipment and friendly staff, not to mention the basketball court, hot tub, salt water swimming pools, and there's also a women's side. The price is very reasonable. Don't forget to grab a delicious protein smoothie after your workout. read more

Movati Athletic - MOVATI - Gyms Near Me - Waterloo, Ontario

The gym is nice but be prepared, they told us we could put our memberships on hold if we needed when we signed up. When our family caught COVID, it took multiple attempts (calling and emailing), to get a response. If we wanted to spend more money, say for private training, we were treated like Gold and given so much attention. When we did get a response they said they can put them on hold for 1/3 of the price while we had COVID, so for my husband and me and our son, they were charging us over $70 a month while we had COVID. We asked them to reconsider - no response - as has been the trend. Our price to put our memberships on hold at Movati is higher than the total fees at other gyms, and another gym has never done this to me. And to be told we could pause the memberships when we signed up, was very misleading as it wasn't mentioned we would still have to pay. Other local businesses were so supportive and did not continue fees while we had COVID. I am not impressed. Premium prices for subpar service and response rate times (still no response - and this started while they were still open). read more

They will continue to take your money even after you go in and cancel. This is theft. They will not return your calls. Ok place unless they have your bank account information and you cancel. read more

I have been a member, both in the past and present. Currently my health is poor and I have been trying to cancel my membership which apparently is akin to brain surgery because only a manger or supervisor can do the paperwork correctly enough to ensure my automatic payments are stopped. I paid extra for the privilege to cancel anytime. I've been here 3times - and there is never a manager here. The facility is nice, and the staff are ok until you have an issue - then they are nervous and short with you. When my health improves - I will not be coming back. read more

After working out at the YMCA, then Goodlife for a number of years, I made the switch to Movati and haven't looked back! The facilities themselves feel almost like a private club. They are immaculately clean, bright, and welcoming. They also have the widest range of equipment, and group classes. The Yoga alone is well worth the monthly fees (you'd be paying more at a yoga studio such as Moksha). I took a star off for two reasons: 1. The group fitness schedule is really bad on weekends. These are the days that are most convenient to work out, and yet there are no classes offered after noon. 2. The smoothie bar is very careless with their use of peanut butter. As someone who has a severe allergy to peanuts this means I can never ever order something from there. read more

This the best gym in town. I have been to a few and never felt as comfortable or the value for my money that I do at Movati. There is no pressure for training, at all. All the classes I have tried have been amazing and the atmosphere is fantastic. Also, it incredibly clean read more

Nice Gym but very unhygienic locker rooms. As you enter the Men's locker room you are often greeted to the cacophony of men clearing out their sinuses onto the shower, locker room floors. I have witnessed on more than 3 occasions men farmer blowing their nose into sinks and showers. People drying their sweaty towels in the sauna and flicking their sweat into the sauna heater. Just yesterday a man I was sitting beside took water into his mouth swished it around and there is no other word to describe it due to the sound, puked it back up onto the lower wooden seats of the sauna. I've complained to staff, the offenders and even to the manager. Nothing is ever done or addressed be it through signs or education. I am told by my girlfriend, this does not happen in the womens change room. I have never witnessed this behaviour at any other gyms I've belonged to such as Goodlife. This is soppose to be family? What examples are we setting for the children? Update just the other day, the person sitting next to me kept blowing his nose into his hand and wiping it into his shorts. This wouldn't be socially acceptable in any setting let alone when you're shirtless sitting beside eachother. I saw one of the staff themselves blowing his nose into the sink! Staff needs to step up. read more

staff are great. place is busy, lots of cardio stuff, lots of weights and machines. shower, steam, hot tub, sauna, swim, tons of classes. hands down best in guelph read more

may of started a 10 , cost cutting lack of competent as seems it is a revolving door, ignorant and arrogant young staff not interested, it is a different world. cleanliness and hygiene is not a priority, Definitely not one for posting public reviews, especially negative ones. I really came here just to read the reviews to see if anyone felt, like me, that the management of this gym couldn't care less what the members think.Not worth the money spend. Dirty pool with floating particles (seen people complain) and steam room constantly not working. Constantly infrastructure issues and renovations. Lack of cleanliness in change rooms and sauna which is basic thing to ask. have been a part of Movati on two separate occasions and have had multiple negative experiences that resulted in leaving the gym. Customer service is lacking and they never fixed the machines that I had asked to be fixed (the entire time I was going there). Looks clean as you walk in the foyer but the changerooms and pool are disgusting. read more

The place is nice and has a wide range of facilities and classes. Most of the instructors are pleasant except for the odd rude one- remember folks we pay for you to have a job-The thing that took away two stars is the pressure right off the bat to buy expensive personal training- if you join, avoid the "free fitness assessment" and save yourself awkwardly having to debate the merit of throwing your money away. Really off putting and I recommended people avoid the gym because of that. read more