I had purchased a new Ariens zero turn mower on Friday and when I got home with it I removed the zip tie holding the grass chute up. I started the mower after filling it with gas and within 20 feet the chute tucked under the deck and tore off. My only thought was to get it replaced so I called and spoke with the employee Leah and explained what happened and she said the owner Jason would call me the next day. The next day I hadn't received a call so I called and spoke with Jason and explained the situation and that even though not sure why it happened I asked if he had the part and he said he did and would call me back after he found it. He even said he'd probably just replace it as I just spent $4k on the mower and I said that would be great and even if didn't I would buy it. He said he'd call me back before the end of the day. No call came. So on Monday I called again and was told he was sorry and as soon as he got back he would call me back And should be within an hour. About 30 minutes before closing time I called back and was told he has been in and out but promised once again he would contact me on Tuesday. Well Tuesday came and I called back around 2 pm and was told he was sick yesterday by his employee . I stated I was very unhappy and all I wanted to do was get part replacement. To which o had to find another dealer that could order it for me and this was not good customer service on their parts as had many opportunities to let me know Or even order the part. I told them I wasn't happy with that and being led to believe that they were going to help but once they sold the mower to me it was like why should they care. I stated okay but if that's true then to call me by Thursday or I would leave a review of events. They just said okay and that didn't matter as they get to look at submitted reviews on their site. So they literally can choose to not post negative reviews or comments. As I told them I would post on other sites as well they truly didn't care. Just be advised that they do not care about you after you buy a product from them and that is very unsettling. They have not attempted once to call me back and the only time they did call is when they wanted info to make the sale. I will refuse to buy or support this store in any way in the future and I'd highly suggest going somewhere else if possible. I only expected them to honor their word and never expected the part for free. If you can't keep your word then I can't expect you to even be honest about anything else. So I wouldn't want you to work on or even deal with them from that point on. I now question if the mower wasn't damaged before that I couldn't tell or what could be wrong as he wasn't there when I picked it up and she really couldn't give me any information on the things I asked but even said he would call me to go over that too and he apparently is to busy to help a customer or even return a call. They showed me I'm not important enough to them so why should anyone else be. Also I found out she told me it's 0% interest for 48 months if I financed the mower to find out it's 36 months so even that information was incorrect. read more