Another good stay at one of the IHG properties. This time we actually reserved two rooms for family…read morebecause we had a family thing going on. We were recognized for being an IHG member and we were given rooms next to each other for family and the room was comfortable & clean. The service was great. The only thing we found was that in one of the rooms that we rented they had the bathroom toilet seat very wiggly.

I am writing to express my extreme dissatisfaction with our group's stay at the Holiday Inn Express…read more& Suites at 3620 Hamilton Blvd on the night of April 7, 2026. Given the poor experience, we will not be staying at​ this property again and will be sharing our feedback with our sister schools that conduct similar college tours. Despite calling at 7:00 PM to provide an ETA, no one was at the front desk when our group arrived. After a long bus ride, my students and staff waited 25 minutes for assistance, only receiving help after I called your sister property at 4325 Hamilton Blvd to intervene. Furthermore, several of our rooms lacked hot water and the televisions were non-functional. During the night, our head chaperone received calls at 2:00 AM and 3:00 AM regarding noise complaints that did not originate from our students, suggesting your staff failed to investigate properly.​ Additionally, access to the breakfast area was restricted by a closed door without any explanation. We chose the Holiday Inn expecting a safe and comfortable environment, but the quality of service and facilities was unacceptable.

Steven (sp?) is the epitome of excellent customer service. I'm not sure what he is paid but he is…read moreabsolutely worth more!! THAT is the type of employee that you want your guests to encounter when they enter your establishment. I don't think there were many other employees working that day because Steven was being pulled here, there, and everywhere (and I actually felt tired for him). And he did all of those tasks and still provided excellent service and assistance. Steven was 5 stars but the rest of the hotel was just average. The room was clean and the hotel is literally across the street from Dorney Park so that's a huge selling point. When I entered the pool the next morning, it had not been cleaned from the previous night - and definitely needed cleaning!! It's my opinion that if something doesn't smell clean, then it's not and I couldn't smell any chlorine (or cleaner). I'd stay here again, if there was no better option.

Checked into our room and saw this mess in the tub. They offered a comp room and to change rooms…read morebut I refused. If the tub was left like that I could only imagine if the sheets were clean.

We had a wonderful quick getaway to the area. Hotel was great! Great location and staff was…read moreamazing. Breakfast was kept filled and neat and tidy both mornings, pool was very clean and stocked with towels, room was spacious and comfortable. Shout out the bartender on Friday night! He made great drinks for us and it was a great way to end the day.

Very nice hotel. Friendly front desk, huge rooms with nice working area. Clean rooms and hot water.read more

I've stayed at this hotel twice, so far, and both times were great! Both times, the same person…read morechecked me in. I wish I remembered his name but I do know he is a fairly young Dominican man and his customer service is excellent!!!! The rooms are always comfy and clean. The hotel is convenient if you are attending an event at the PPL Center. It is in close proximity to several eateries, and Starbucks, and is not a far drive from the PA Turnpike. There is metered street parking (free on Sundays) and a nearby parking garage.

The hotel is clean and modern with polite customer service and front desk. The front desk check in…read moreprocess was smooth and seamless. Once I got to my room, I received a text message checking in on how things are going. This was a nice way to welcome visitors. The place is very conveniently located across from Starbucks and several eateries providing a plethora of options for all dietary needs. The hotel is a bit confusing to get to from the parking deck. Signs are unclear and it's even more confusing going back to the parking garage. The other annoyance was my key would randomly stop working so I had to get it replaced twice. But the service team was quick and gave me new keycards right away.

We stopped in late at night without reservations, and secured 2 rooms. Usual comfy Hilton beds…read more HVAC worked well and was quiet. Friendly and helpful front desk. We normally prefer the Hilton Garden Inn because of the breakfasts. So my gripe is when I asked for 3 eggs over easy I was told could only have 2 and not 3 eggs. Really? Normally I would immediately complain to management, but not something I do with people preparing my food. Not what I expect from a hotel in the hospitality business. Signed, a HHonors Gold Customer

My husband and I stood for two nights. The hotel is modern with a lot of upgrades. Hotel has a gym,…read moreindoor heated pool, a little store, complimentary Coffee/or tea is always in the lobby. They have a bar, if you're looking to have a drink while relaxing. They offer breakfast, for $16 a person, which is not worth it, especially since they are surrounded by other food options for half the price. Our room was a nice size. The hotel is very clean. Front staff were friendly and very helpful.

During one of the most difficult seasons of my life, after the passing of my mother, the Americus…read moreHotel and Anne showed a level of compassion that I will never forget. Planning an event while grieving is not easy. There are emotions you cannot prepare for, moments when you are simply trying to hold it together. From the very beginning, Anne approached everything with such empathy and grace. She did not just manage logistics. She understood the weight of what we were carrying. Anne made us feel seen. She listened. She adjusted with patience. She reassured us when decisions felt overwhelming. There was never pressure, only understanding. She created an environment where we felt supported, respected, and genuinely cared for. The Americus team mirrored that same compassion. Every interaction felt thoughtful, but more importantly, it was handled with sensitivity. In a time when our hearts were heavy, Anne made us feel like family. Not just guests. Not just clients. Family. In moments of grief, you remember who shows up with kindness. The Americus Hotel and Anne did exactly that, and I am deeply grateful.

Stayed here for a business trip. A cool historic hotel with a large lobby that incledes the on-site…read morerestaurant as well as a small market/coffee shop. The rooms were huge. This hotel is one of the cleanest Ive stayed in. One thing I noticed, and it might sound strange, is the smell. There was none. No odd smell. No strong smell of cleaners or chemicals. Just fresh and neutral. The bed and dressings were very comfortable. There is very little noise from inside the hotel such as the hallway or adjoining rooms. I assume its due to solid walls and the way it was built back in the day. There is noticable street noise such as loud stereos and exhausts but its not a hotel issue and wasn't horrible. Weekends might be a bit louder. But, again, not the hotels fault Self parking was easy at the city garage a short walk down the street. Perfect location downtown. When In doing business here, this will be my go-to hotel.

I needed a pet-friendly hotel between Harrisburg and NY, and this fit the bill. I also wanted…read morebreakfast with gluten-free options, ie not a "Continental" breakfast, which is just pastries and coffee. There are eggs and sausages! Price was reasonable. This isn't a luxury hotel by any means, but it's comfortable and perfectly adequate for a weary traveler and a pet. This is an older hotel. The lamps have outlets in the bases, but no USB and certainly not USB-C ports. Good thing I brought charger thingies that plug into outlets, or I would be without a charged laptop, phone, and watch! Front desk staff is friendly and helpful. So is customer service, when you call. There's a pool, a 24/7 business center, and other amenities, but no restaurant on site. There's a diner nearby, and a Taco Bell. I don't eat Taco Bell, but the diner was a very short walk. Even if you are just staying one night, sign up for the free membership. You get free WiFi and can ask for early check-in/ late check-out. And you constantly get thanked for being a member, lol. I was delighted to see a bathtub! One advantage of an older hotel. Renovations always seem to involve replacing the tub with a giant shower. Bleah. The kitchenette is stocked with plates, cups, and wine glasses. Woohoo! But the TV is oddly located facing a wall, not the bed or sofa, although I suppose it could be turned. There's no table next to the chaise longue, so I put my wineglass on an ottoman. Not ideal, since I had to stretch, but it worked. The bed was comfortable, but I woke up itchy. This may be because it's a pet-friendly room, and I am allergic to MANY breeds of dogs, and all cats, birds, hamsters, guinea pigs, etc. Sadly, I forgot to pack my allergy meds. Anyway, I would stay in one of these hotels again. Perfectly adequate, and much more space than just a room.

They have very rude night staff…read more The rooms that they gave my family and I smelt like fish The pool was very dirty They kicked us out of our rooms. And called the cops on us multiple times

A Tired Outdated Hotel…read more Stayed one night and it was decent. Hotel is located about a half mile from the freeway with good parking. Not really up to the quality of other Homewood Suites. Also not much around for restaurants or shopping. Staff was friendly and courteous willing to help us as needed. Pool area was clean and comfortable. Room was clean and good size but outdated. Bed was not comfortable and linens were old and thin. Did like the walk in shower. Hotel is pet friendly. WiFi is free but not secure so be careful. Breakfast was basic stuff as in most class 2 hotels. Overall didn't think it was worth the price. May or may not stay here again

This is a very nice hotel. We had several rooms reserved as we were there for business. Upon…read morearrival, my room was upgraded. I'm guessing that they didn't have the room that was reserved for me. Of course, this was fine with me. The service has been great. The room was nice. I had a few minor problems. The staff took care of it right away. My bed was very comfortable. I was surprised to find out that the rooms were equipped with a stove. The decorations were pleasant. The pool and fitness room were great. I've been in the fitness room every day.

I'm a loyal Marriott Bonvoy member, but my stay here was refreshing. I'd recently been staying at…read morelower-end Marriott properties for work, and this hotel was comparable in price, but far superior in everything else - customer service, features, cleanliness, etc. Parking seemed to be a bit of an issue when I checked in on a Thursday evening - not in terms of availability, but proximity to the either of the two entrances. Luckily, I was able to nab one of the closest parking spots to the front entrance after looping around the building. My initial thought was that it was very quiet. Perhaps I was on a floor by myself, but I didn't hear or see anyone else on my floor during my one-night stay. I really loved my room. It was contemporary-styled and comfortable with plenty of light fixtures and a floor to ceiling window. I especially liked the light over the sofa because it automatically turned off, and turned back on after it detected motion. The bed was also comfortable and soft with high quality foam pillows. There was a QR code by the bed, and when directed to the website contained a list of information and hotel policies. One of those policies was in regard to delivery orders. Deliveries cannot be left at the front desk or taken to your room by the driver/carrier. They must be picked up in the lobby, which was fairly simple to follow. After check-out I had left clothes in the closet and didn't realize until hours later. I called the front desk and was able to coordinate picking them up after housekeeping checked the room for my items and collected them. I really appreciate Amanda's promptness and level of customer service whilst assisting me over the phone. My only dissatisfaction was that I didn't receive hand soap in the bathroom, but otherwise it was a much needed and unrealized change from Marriott.

March 2026. Snail was here …read more Stayed at the Hyatt. Big king beds. Free breakfast. Washer and dryer. $3 per cycle

Room 421 on 3-26-26…read more Desk lamp inop, crumbs on desk chair seat, handle on cabinet door under microwave broken, bathroom wall had smear of something, hairs curled up in corner of bathroom floor, shower gel mount broken, desk was crowded by some sort of modem who's mount was broken.... Overall hotel is dirty as hell - they must not own a vacuum.

Hotel seems to be a in nice area. First room I went to was sticky on floor and dirty, they moved me…read moreright away. So far hotels been great, I will update as my stay progresses. I'm here for 4 nights. Staff has been somewhat friendly.