This company has no idea what they're doing. The biggest issue? When an employee hits the contribution limit for 401k contributions in a year, they have no way to stop the deductions from an employee's paycheck. The biggest issue that affects me? They can't develop the necessary reports we need to run our business. For example, I need a simple headcount report that reports all the active and termed employees within a certain timeframe (not always on a calendar year basis) and they're not able to do that. I've been working with their report developers to get such a report and we're going in to our 9th month of "development" and they still can't get the report correct. Additionally, their "standard" reports keep changing. Some reports I need only on a yearly basis, but so far each year I go to use the report it's been changed from the previous year (different column orders, different data included in the report, etc.) and my macros and vlookup formulas no longer work properly. I'm in my second year with them and I have to keep changing MY process to get the data I need. Basically, they're unreliable and apparently have no idea what they're doing. read more

MassPay has been great! We use their services for two small businesses and they are soooo reliable! Their rates are fair, and their customer service is excellent. I know I have met Marie and she is wonderful, so kind and friendly and knowledgeable. It's so great working with a company that understands our needs and also explains each step of the process. Also, I joined in on a free webinar they provided that was partnered with a local law office (I don't have my notes in front of me so I can't remember the name but will happily give them a review as well) and it was so easy and informative. They walked us through the changes in the MA sick leave laws. In tandem they went through explaining each portion of the law all the way down to what that means for liability and payroll. It was so easy to follow and understand, seriously great job! Thank you so much for being a company that is genuinely likable and not solely focused on being liked. Being a young female small business owner is no small feat, but working with MassPay has taken a huuuuuge strain off, by knowing that we are working with a company that also believes in the validity of a "handshake deal" read more

Does anyone ever answer the phone? Had many payroll errors on their behalf. When your contact person is on vacation, be prepared to not be informed 50% of the time. Nothing is consistent. Leaving voicemail's is pointless. Hopefully you'll get that ONE representative that knows that their doing. Its a toss up going here. read more

Mass pay is great! They have awesome customer service, and a very proffesional staff. They really strive to give you their best service and to things correctly. You can count on them to answer questions and provide you with additional paperwork when needed. I really recommend their service! read more

I've had a number of very good experiences with MassPay over the years. I've found their customer services to be excellent especially considering their reasonable fees. I would highly recommend their services to any small or mid-sized company who needs a payroll service. read more

I have used MassPay for both my restaurnants for 5+ years now. They are professional, prompt and informed on all issues pertaining to my business including, HIrd filings, unemployment, tax witholdings and tip calculations. They have been a godsend to me in that I know I am compliant with ALL current laws/regulations and never late with tax payments and filings. On several occasions they have recommended other vendors for related products like insurance and advised me on employee health benefits. The time they save me weekly is huge. As a growing company I think their prices are excellent for the service they provide. I highly recommend MassPay for payroll services. MIlissa Oraibi, owner Wild Horse Cafe and The Old Spot read more

I have been with MassPay for 11 months and truly could not be happier. Rose (my go to) is always available and helpful. They are VERY reasonably priced. What can I say, they help my business run smoothly! 5 high fives! read more

We have been very happy MassPay clients for years. After using a number of national providers we have been thrilled with the level of service we recieve from MassPay. It's nice to speak to someone who knows us by name, not by our client number! read more

This company is a unreliable and will cost you in fees and interest in form them not paying your taxes correctly. They did my payroll for a few years and when I left I found many errors in tax reporting. They failed to pay taxes to the state of Massachusetts that they collected from my account and held in 2015...this accumulated interest and fees by the time I found out in 2018. I only found that my account was in bad standing because I stopped using MassPay. I found MassPay put their email address attached to my account instead of mine so I was not getting correspondence, MassPay was getting it and not forwarding it or addressing it. I stopped using MassPay due to having to deal with so many different account "specialists" that had no idea of what they were doing. So many stupid people in one office with lots of turnover in staff. In addition to the service getting worse by the month the cost was going up drastically. My payroll was constantly messed up and I had to follow up and fix their errors. When trying to get questions answered there is never anyone available, the phone goes to voicemail all the time despite claiming they work business hours of 9-5. I would avoid this nightmare of a company, so many better choices available! read more

The only reviews so far on this outfit are filtered and look fake. I think this business is going down the tubes. I needed a payroll vendor for a new business and I contacted them via the web and gave them my contact info. A sales rep called me a day later, promised to email me pricing and to call a day or two after that. No email, no phone call. Nothing. I was hoping that nothing bad happened to the man I spoke with. So I called back and asked to speak to the head of sales. After some time on hold, the receptionist told me "Kevin" was in a meeting and would I like his voicemail? I said yes. Then I get put into not Kevin's voicemail, but Jason Maxwell's; he owns the company. I left a message explaining what I have reported here and I STILL haven't heard from them. "Wow" is all I can say. If this is how they handle potential customers and sales leads, I can only imagine how they treat their customers. I'd stay away if I were you. read more