The service provided last spring went pretty much as expected with a power wash, treat and stain of our cedar deck. The home and deck is about 18 years old and we've lived in this home for 11 years. I've had the deck treated and stained basically every 3 years since we've been here. By mid-winter (8/9 months after service) I could already see that the product used was either sub-par or the application was improper. The surfaces (both horizontal and vertical) are practically bare in multiple areas all over the deck. I went to their website in late March and sent a short note asking for contact to discuss the matter. After 2+ weeks went by with no response, I called the business. I was told that the web site hadn't been working and they received no messages.
I explained that my deck looks like it's been years since it was serviced and it had been less than a year. I have taken a dozen pictures to document it and offered to send them to them. I was shut down immediately and told that it's my deck or the products fault. "The product should last 3 or more years but sometimes it doesn't and it's not our fault, we just apply it." So they are applying a product that doesn't last 1 year and they don't guarantee their work for anything. I insisted that they should take a look at the pictures. Anyone that saw how bad this looks would know immediately that something was wrong. She said she would let Randy know and maybe he would come take a look. I was never contacted again and he never came by.
In less than one year, my deck looks horrible. Bare and peeling all over the deck on multiple surfaces. Mr. Clean is not even concerned enough to even look at pictures to see how bad it is. And they do not stand behind the product or their work enough to correct a job that didn't last through one winter. As someone who has had cedar decks for a total of 16 straight years, I've never seen anything like this.
Couldn't be more disappointed in such shoddy work that Mr. Clean will not stand behind or fix. Do not hire. read more
