6+ hours late and still charged me $300 for a $30 part. Would have been happy if they would have discounted it because of the late arrival.

My AC system in my new (18 months old) house leaked a puddle of water. I thought it was a clogged condensate line. Turns out the pipe inside had the glue fail and leaked through the sleeve. I called Mr Cool yesterday, said it was not an emergency, and they sent a tech this morning who saw the issue, and fixed it promptly. Compared to my old house in Fort Lauderdale, this AC unit is efficient and sized properly; a quarterly maintenance plan offered by Mr Cool will keep it that way. I'm very pleased with the service and results and definitely recommend the company. read more

From hot to cool in the blink of an eye. Once again, Mr. Cool has come to aid and as with every call we make they are FIRST CLASS all the way. Over the last couple of days our AC couldn't hold temperature to the toon of 3 to 5 degree difference, even though outside it was only 85. A call to Mr. Cool was made, the woman was hilarious and super helpful. Within 45 minutes we got call from technician Dale that he was enroute! Wow! Dale was polite, professional and simply fantastic. The problem was a simple "snot" buildup. Just four hours from our call to nice and cold. Now...We are cool...thanks to Mr. Cool! read more

STEER CLEAR!!!! We have had nothing but problems with the air conditioner Mr Cool installed in 2019. We have had so many technicians out here looking at it and it has never been resolved! Over and over again we were given the run around and explanations as to why it was in some way our fault. We had Affordable Air out to get a real answer, and after confirming with the manufacturer; Mr Cool put in the wrong thermostat and our system would never work properly with it. Once the proper thermostat was installed, we found out that Mr Cool removed the communication chip from our blower and they essentially bypassed what should have been the communications to the correct thermostat! After speaking with the manufacturer it was found that the chip is programmed specifically for the machine it was installed in and it would take months to get that and the new circuit boards needed to (hopefully) get it corrected! I have been in contact with the owner Jeff Barde and while he admitted the company has failed us, he is saying he will not be reimbursing us for this air conditioner that they broke when they installed! SHAMEFUL MR. BARDE! SIMPLY SHAMEFUL! read more

I'm very upset about the labor charges on my bill when Jacob came out to service my unit. He said that it was under warranty he never said there was going to be a charge for labor upfront. We figured the service call took care of that. Then he comes in and says that'll be $560 and we nearly fell off our chair! He was there for one hour and 30 minutes! I felt this was taking advantage of us. I've called three other companies and they say we have a service charge to come out and look at your unit and if we do the work we eliminate that service charge. I felt we were taken advantage of we are seniors on a fixed income. I really never heard back from the owners about anything so that lets me know what kind of company you are and I will make sure that I let others know about it. read more

After a flawless installation, it only took two years and another company to determine that the installation had multiple flaws. The owner doesn't know his product and incurred additional expenses to add variable speed on the A/C unit which had never been installed. Also included damage to the plastic cover and again the owner stated the damage was from leakage of freon, DUH! Of course he promised to replace and evidently AWOL, just like their maintenance. At this point I am tired of incompetence and since Trane will not do anything, its time for small claims court. See you in 2022. read more

I had 2 A/c companies come to check out my unit and recommended a new A/c both said A/C was compressor needed to be changed, Mr cool came and got it running and it is cooling better than ever . I highly recommend this company. Larry T read more

Several weeks ago I required maintenance on my AC unit. First, my unit quit working on a Friday afternoon. I contacted Mr. Cool that afternoon and their technician responded in our home that day (I do have a maintenance agreement). Their technicians worked Friday & Saturday to get my system up and running. My bill was fair, their service was great, and my system is working great. Fast forward a couple more weeks, I had my annual service and wanted to have some maintenance upgrades installed. Their service tech Zachariah spent time explaining the pros & cons and didn't try to "upsell" me anything and let me make the decision, based on the information he provided. I highly recommend Mr. Cool. I will use Mr. Cool for all my AC needs... Mr. Cool stay the course!! read more

We took a short trip out of town only to find our A/C off when we returned. So I called Mr. Cool who came out very quickly. David arrived and quickly diagnosed the problem of a bad A coil. He called the supplier on our behalf and reserved a new one. He collected the new one, got it changed and filled with new refrigerant. When he turned on the unit, the problem was solved. David exhibited the utmost courtesy and knowledge in solving our problem. Both he and Mr. Cool, without reservation, deserve the best ratings. read more

Great employees, service and equipment. Have used them for years and when it came time to replace the A/C unit, they were top on the list. The owners are very nice people. No I not related nor am I getting paid for this. When you find something this good you need to let people know. They showed up on time. They were quick but not rushed. They were clean and cleaned up after the job. No high pressure sales, they kept the old unit going for years beyond it's normal life, replacing everything that could be replaced without a full new unit. The new unit works like a charm, mommies happy, everyone is happy. read more

Well, I should have asked first. For the replacement of a blower motor under warranty, Mr. Cool charged $650 in total for about 1.5 hrs on jobsite. They did not credit the $110 service call when work was performed. The hourly rate is $150, even for picking up parts and driving around. Additional charges for warranty etc. apply. Cannot recommend, prices are too high. JP read more

I've always had good technicians in the past but this company is not the same. Three weeks after they came out, all I have is a bill and zero estimate. Service is lacking. Time to look elsewhere. read more

We needed an air conditioner exhaust unit called a Swamp at our restaurant the Cafe in Cape coral and thanks to Desiree and Tony they got the work done ..highly recommend this company read more

It's been over a week since I inquired about the units that they had installed on the commercial project that I am working on. They want to know why I'm upset at their lack of response?? They said they would answer my questions promptly after seven days have gone by I can't get a return phone call or the information for the equipment that they installed !! I would never use them on a commercial project! Jeff whom I spoke to several times said "he owed me nothing"!!! Well Jeff I owe you Nothing ... because I would never recommend or use this company for "any" project. If you need an HVAC COMPANY DONT USE MR. COOL!! read more

This place is terrible.. Tech was rude on phone after he switched times on me twice then had nerve to say he was doing me a favor. Contacted dispatch to talk to owner and owner never called back and called my landlord to say he doesn't feel comfortable sending out a tech here as I was rude and disrespectful to his tech. What happened to hearing the customers side of the story.. Wouldn't give this play even one star nor the time or day.. Horrible customer service.. read more

Company did called back after leaving message with answering service which is great, but charging over $ 250 for a $ 20 - 35 part is way too much, I understand there need to make money but that is taking advantage of people. read more

The absolute best! If you are looking for an honest a/c repair company, look no further. They replaced my air conditioner and hot water heater a few years back. They stand behind their work and are fast when service is needed. I recommend Mr Cool to all of my friends and family and everyone has loved them!! read more