Great service, easy to communicate, and good after service care. They completed vents and dryer cleaning, was on time for scheduled appointment, very professional technicians, and the quality of work was excellent. read more

Called and they were very reasonable and came and did the job in two days. [[HIGHLIGHT]]Very happy.[[ENDHIGHLIGHT]]

[[HIGHLIGHT]]Quick response to inquiry, available quickly[[ENDHIGHLIGHT]], cheaper than others, they do make holes into your duct work and furnace, not sure if that's standard or just a this company technique. Took a few hours, technician was courteous. read more

[[HIGHLIGHT]]Came in the next business day.[[ENDHIGHLIGHT]] Cleaned out my dryer vent, it's now squeaky clean. My vent is on the second floor so getting to it is a fun adventure read more

We needed our dryer vent cleaned because the dryer was not drying clothes or towels. After finishing the duct cleaning Diego went to work on the dryer vent. Diego was fantastic! His attention to detail, his thoroughness and his knowledge were fantastic. You should be proud to have him as an employee at Mr. Duct! He went above and beyond to ensure the bird's nest that was built in our dryer vent on the roof was completely removed before declaring the vent was free-flowing once again. I was very impressed! read more

Malik from Mr Duct came to our house to clean out the duct work. He is very professional and explained the process. Any time he entered the house, he wore booties to protect the floor. Upon completion he showed photos of the work performed to ensure we were happy before departing. We had the whole house duct work plus the dryer vent cleaned out. I have used this company twice now and have been pleased with their work. Recommended. read more

Mr. Duct - Document - Heating & Air Conditioning/HVAC Near Me - St Charles, Illinois

[[HIGHLIGHT]]The techs were polite and efficient.[[ENDHIGHLIGHT]] I had my dryer vents and ducts cleaned and feel they did a thorough job.

I have to preface this my fault I didn't use their service. It didn't seem very cost effective and they were a bit pushy. But the worst part is they reach out like every few months about how they have my info on file. But I've told them many times that I'm not interested and they still text me lol. I got to the point where I no longer respond cause what's the point. read more

Very quick response to schedule. Prompt arrival as scheduled. Cleared our dryer vent really fast. Good service that I would recommend.

Great service by rafeal and antonio !! They were ontime and took care of things when cleaning the ducts.

We needed to have our ducts cleaned. [[HIGHLIGHT]]From my first dealing with Alyssa over the phone to the actual service with Pedro, my experience with this company was top-notch.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Alyssa was kind and professional and answered all my questions.[[ENDHIGHLIGHT]] She was able to offer me a good price with quick service the next day. When the technician, Pedro, arrived, he was an absolute gem and so kind and professional. He explained everything before he did it, explained what he was doing every step of the way, asked if I had questions, showed me before and after pictures, and was just all-around a lovely young man. Mr. Duct has new customers in us! read more

Mr Duct is our trusted dryer vent and duct cleaning company! Have used them many times over the years. They are always so friendly and prompt on the phone for scheduling (Also extremely responsive by email). They are also able to provide services even if you're not home if you provide access. Malik is very professional and efficient--cleaned out 20 year dirt from our ducts. He wore booties in the house and explained everything. Very tidy and meticulous person. Thanks, Malik! Have also worked with other guys for the dryer cleaning in the past and every single experience has been 5 stars. Always prompt, communicative, no hidden charges, and effective. They are very open to wear masks in the house if requested. They also call about 30 minutes prior to arrival which is convenient. Our first experience years back, we had a handyman try to clean out our dryer vent. No success... We thought the dryer was broken... had Mr Duct out and they cleaned out the vent (said there was a severe blockage... likely caused by the other handyman). Saved us a dryer! 2 years later our dryer is still going strong... (with regular vent cleaning). After dryer vent cleaning they can even show you the CFM blower output rating for hard evidence of the before/after results (like your vent output airflow will double for example!). I think last time our dryer techs were Jose and his partner (sorry can't remember but two wonderful young men). Their pricing might be a bit higher than others but they will 100% get the job done perfectly and on time. Thanks for operating this great, local business! read more

Our Dryer vent needed cleaning desperately, but our large frontloader washer and dryer are in a closet on the second floor with the vent going out to the roof. I called Mr. Duct on Saturday and they said they could come on Monday with a coupon applying to the cost. Their technician, Nathan, came and did a great job with the cleaning and advice for us to do between services. It was a very nice experience, and I highly recommend the company and Nathan to anyone! read more

The phone service was immediate and professional. The day of service, Dr. Duct phoned to give fair notice 30 min upon arrival in time slot assigned to us when we called two days prior. Our service man, Scott was prompt and confident to address our issue. Our problem was a purchased a do-it-yourself dry vent brush that became stuck on our joint close to the exit vent. Scott made several attempts to try and lodge out brush, to then recommended to saw about a foot of drywall behind dryer to get arm reach distance where my brush and rod was stuck. It's was successful ! He made sure vent was clean with blower, attached back the Tin aluminum , taped and clamped vent flexi hose. Best of all, my dryer up and safely running with discount price quote given two days prior was unchanged and price kept. I recommend Mr. Duct ! read more

called this business because of so much dust coming from our ducts. Paid $900 to have ducts cleaned and sealed with him promising his warranty would solve the dust problem. It did now help, in fact maybe worse. Called again,he argued that the dust was not coming from the ducts??? He said to call again after Christmas if no better, we called, set appt. He did not show for that appt. Feel like we were ripped off to the tune of $900. Would not recommend! read more

We had our ducts and dryer vent cleaned by a different company who is now no longer in business, but Juan who serviced our house did a phenomenal job and explained everything to us. We did not feel ripped off like we did with the other company. He showed us before and after pictures of our ducts and even had video showing us what was done. I highly recommend Mr. Duct. Very professional and the communication was great. Thank you!! read more

I found Mr. Duct via Yelp and the techs that came out were extremely friendly and showed me every step of the process. The amount of gross dust that came out of the return was amazing..in a gross way, lol. Glad to have clean ducts which they showed me video of and also gave me some recommendations for my vents. Just a great experience and I wouldnt hesitate to hire them again. Thanks Mr Duct read more

Very quick response, competitive pricing abs got me on the schedule really quick. They did a great job cleaning out my dryer vent which was very long overdue. read more

I found Mr Duct through Yelp search in the area. I had never used their services or had got duct cleaning before. Rookie house owner. Since I contacted them to scheduling to execution of service, it was an awesome and painless experience. read more

The guys from Mr. Duct were on time, very professional, and did a fantastic job. The house that I moved into had a pungent curry smell and we did a lot of cleaning, but couldn't get rid of the smell. The Mr. Duct guys said that the air ducts and lint duct were so filthy that it looks like they were never cleaned at all (the house was built in 1989 and had one owner). They did a thorough job and after they were done 90% of the curry smell was just about gone. I plan to prime the walls and paint them, but Mr. Duct really helped improve the air quality and odor in the house just from cleaning the ducts. I highly recommend them and you should get your ducts cleaned by them to help improve the air quality of your home, especially if you have asthma or other respiratory issues like my wife and myself have. Thanks Mr. Duct!! read more

Very professional and courteous team; from booking the appointment, to the team that provided the services, to the follow up to ensure that the work was completed to my satisfaction. I was very impressed! I would highly recommend and use this company again in the future. read more

Used this company for the first time to clean our dryer vent. They were super polite and professional and I was able to get on the schedule within a couple of days of emailing. Will be using them again for cleaning all of our ducts. read more

They were fast to answer the phone and scheduled us same-day. They provided constant communication on their arrival, etc. Extremely professional and friendly read more

UPDATE: The owner Keith called me this morning, He was as concerned as I was about the situation. We had a productive discussion, found a resolution, and most importantly, Keith emphasized how important it was to him no other customer has the same experience I did. I feel Keith's focus was to resolve these issues in a way that benefits his customers, his employees and, as a result of that, his business. I'm so please he reached out personally and we were able to find solutions. He clarified there was to be no difference in service, that i had been provided a customer-loyalty discount as I was originally told. He advised he would ensure effective communication of this to the field. He agreed the way my home was left was sub-par and discussed new procedures he would implement to help ensure such incidents do not re-occur for any customer in the future. To seal the deal, Keith will send out new technicians to inspect all my vents, even the ones I cannot access myself, and to also ensure all work was properly performed. I am glad he called and we could sort out what has been a very good relationship in the past. Thank you Keith for taking time to listen and working to resolve these issues - it was a pleasure speaking with you. I've actually used them for years, and they were fine all those years. But this year they offered deep cuts in their rates for the same service. But when the technicians came, they asked me if I understood the new rate did not include two items they used to do each year. I said no, I had not been told that. They then went to work. Seemed like two nice guys, but only the sofa was returned to its original position. I am still not sure if all the vents were put back properly because some I am too disabled to view myself. I called to let them know there were vents which were just hastily laid into position, but not seated properly and a TV console that was moved but not put back in place. They did send technicians out the next day to fix the issues, but sadly there were things I still had not seen, like the damage to my basement screen, which they took out to run an equipment hose through. Sadly, something is not right at Mr Duct suddenly. I got a cheap rate, but will now have to pay for a new basement screen and its installation, as I am unable to do it myself. After they sent the technicians out, they asked me to do a positive review for them. I declined and was not going to do a review at all -- but honestly, it was so bad it felt wrong not to let others know something went terribly wrong. The basement screen is about $28 to replace, and it may be a while before I have anyone in the house who can check one of the more difficult duct covers to reach. I gave them two stars for being willing to come back out. read more

I got their name from Precision Appliance Repair. I had called thinking my dryer needed a part/repair. I was told try something before scheduling the repair. Since the test pointed to the vent needing to be cleaned, I was told to call Mr. Duct only. I'm glad I did. It was easy to make an appointment even during this shut down. Tommy, the tech, was quick, efficient, and clean. He did a great job. My dryer can now run for more than one load! Thank you for a wonderful experience. read more

I got their name from the NADCA website. They seemed to do a thorough job. It's hard to tell because, like most people, I don't have the technical knowledge to decide if they're cleaning properly. That said, the technician seemed to follow NADCA cleaning guidelines and all the heating/cooling components looked clean. read more

I am extremely satisfied with Mr Duct. They were on time, explained everything and were extremely personable. The two men that serviced our dryer vent cleaning were very professional. I recommend this company to everyone. I also had them clean my ducts for my entire house a few years ago and was impressed with their work at that time too. Thanks for a great job! read more

They did an excellent job! I would recommend to everyone. They were prompt, clean and very respectful to our house. They explained everything, and put everything back in it's place. They gave a great quote over the phone, and I was charged the exact amount. Thank you to a great company! read more

I called Mr Duct for a quote to clean my dryer vent. I ended up booking and the men were at my house within 30 minutes. They happened to be in the area. They did a great job and were done quickly. It turned out that rain had gotten into our vent from the outside and the wet lint was creating a blockage. It was causing a smell and there was dripping from the vent hose attached to the wall. Luckily our dryer has a "check vent" warning on it. read more

Did a great job. Explained everything they were doing and were very professional. Highly recommend their services.

I called Mr Duct.... based on the recommendation of my brother who had used them several years ago. It was still exactly as he had remembered; they came in covered all funiture in close proximtiy to there equipment, showed us on a little camera scope the before and after veiws of the different duct work. They were very proffessional, knowledgable and surprisingly cleaned up after themselves in every room as they exited.it. After seeing the before and after views we are so glad we had it done. The guys attention to detail and respect for our property was an added bonus. This being only the second recommendation I've ever taken the time to write speaks to the depth of our satisfaction with this company! read more