Tyler and Ron were very knowledgeable and friendly when here installing a new toilet. They were super helpful in answering my questions and was a great experience. I highly recommend them both. Rhonda K. read more

Needed a completely new HvAC system since the old one had a bunch of issues not even worth repairing. Everyone I worked with was professional, courteous, and compassionate. They explained everything in detail and gave me options and didn't try to upsell me at all. They were able to get my new system installed the next day after initially coming out for the service call. Being that it is extremely hot this week, this was perfect! I would highly recommend them. The new system is working great and my house is nice and cool again. read more

great service - clean and professional ! they came on time and were quick to replace the water heater! read more

My young daughter had a technician come out... who said her thermostat was broke. Okay he replaced it and got it running. Thermostat was only a year old, but how can you prove it worked, you have to trust the technician especially when there's no air conditioning and you just want it running. While out checking the unit he noticed a corner bent and started telling her a stupid scenario of a dog rubbing up on the unit and peed all over it and to get it cleaned out it would be somewhere over $1,000. Come on, what lengths of lies you sales people go to. I told her to stay away from you guys and would recommend someone else. I would not recommend Anderson at all. It's hard to find honest heating and cooling technicians. Anderson is not one of them. read more

Got a flat quote of 1600 without any detail as to diagnosis, part charge, vs labor. Said it was policy... after spending 2 hours on the phone with tech support Sounds like this technician was inexperienced or unlicensed or both... another vendor came to the same conclusion in less than 30 minutes on a prior day Not of fan of vagueness and lack of transparency in any situation... red flags in all situations.... but it did make it an easy pass... RESPONSE to response from Chad: The technician thst stated it was the blower was out the PRIOR week BEFORE Andersen. read more

Had our garden spigot replaced. Easy to work with and everything works great! Came on-site to quote and scheduled the next day.

I give them an A+....Service Technician Austin Espinoza did a Great Job. I signed up for Spring and Fall visits. Thanks, Victor read more

Very professional when letting you know when they're coming to the house showing up for the estimate then they fall short of being able to provide an estimate that is trustworthy and accurate. The estimate to change out of water meter was $1500 and some change I declined my friend came over and did it for $125 something wrong with your estimates run when you see Anderson Plumbing read more

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They quoted me a estimate at $600... I couldn't get the shower handle to work... the shower works...all you have to do is pull out the handle and the water comes on (it's an old design and I couldn't figure it out!) a different plumber came here and showed me, he even had a hard time, figuring it out... but then he he did. The other plumber didn't know what he was doing IMO and they were going to charge me for something that wasn't needed!!! read more

Great service in replacing my two hot water heaters. Fast, dependable, great quality job on removal and installation!

When you are a homeowner, there are many sentences that people do not like to hear. One of them is "it is taking a long time to get hot water". It might be common when you are a big family and/or when someone just took a hot shower. However, when no one has touched any water for a few hours... that is not a good statement. At first, I tried to troubleshoot the water heater myself. And since the manual did not help, I decided to go on Yelp where I learned about Andersen Plumbing which is local and has a lot of great reviews. I called them up around 430pm for help. The person who picked up the phone was very helpful. I explained what was going on and she was very kind and understanding. She did state that I am calling after 4pm so it is considered off hours so the rate would be higher. However, if I can wait... they did have an opening right in the morning. I do appreciate having options! They do a lot of their work online. She asked me to send pictures of the water heater and other questions so they can be prepared and find parts for it. The next morning, Nate showed up bright and early. He was very nice and very friendly. Was explaining his troubleshooting and mental list of things to check to ensure my system is working the best that it can. I appreciate that and I liked how I was able to ask some questions and he happily answered them all. In the end, my heater needed a new gas valve. From start to finish, he was all done in ~2 hours or so. He checked again to ensure everything was working properly before he left. He went above and beyond! Overall, I would recommend this company. They were all helpful and friendly. They even got me to sign up for their membership deal for the year... which I was never pressured to do. read more

Every employee and service technician went above and beyond. My son's basement flooded so we had to get a new sump pump, a new thermostat and fuse installed , and a brand new hot water heater. The technicians could have definitely told us the furnace was damaged and we need a new one but instead they found the fuse and replaced that. Kudos to all!!! read more

I had them repair a leak in my basement. The valve leading to my refrigerator was leaking. They said they won't move the refrigerator themselves in order to access the water line connection. They asked if I could help move it. One of the plumbers and I moved the refrigerator causing my hardwood floors to be extremely scratched . Charged me 663 dollars for the refrigerator water line. Plumbers were really friendly and professional. I didn't realize the damage until I cleaned up the area after they left. But my complaint is that this company shouldn't even agree to do a refrigerator water line if they don't have the capability to move the refrigerator themselves. If they offer this service, then they should really invest in a furniture/appliance dolly. Now my hardwood floors are ruined in my kitchen area. read more

Kyle B came out to do my regular AC maintenance a few weeks ago, he was friendly, knowledgeable, and efficient, he explained everything going on with my system to me in an easy to understand way. Every tech that I've ever had come out from Andersen has been great and I will continue to suggest them to anyone I know looking for help in the home. read more

Quick to come out and complete the work! Did a thorough check that the issue was resolved.

I had a whole new HVAC system installed. they replaced my very old A/C and furnace. All three techs were friendly and efficient. They explained how the new system worked, went over the features and made sure I knew how things worked. They fixed up my existing humidifier and made sure it worked with the new system. I am very happy with the work! read more

I have had Anderson out twice now, both times they did an outstanding job. First was replacement of my hot water heater and second was central air conditioning check up. This company and the associates who were handing my issues were extremely professional, communicative, and highly skilled. I would recommend this company for any of your future needs, you will not be disappointed. read more

Gave me a fair estimate for the job, less than half what the sleazy plumber before them quoted. A real person set up my appointment, they were able to come same day, took less than an hour to complete the job. The guys were friendly and put me at ease and took credit card number over the phone. Never pressured me into getting extra work done or upselling me on anything. This is my new go-to plumber. I hope their HVAC guys are just as good because I plan to call them in the summer to replace my AC unit. read more

Gaetano was very knowledgeable, courteous and friendly. He explained the issue was most likely what I originally though, provided a reasonable estimate and suggested next steps. Definitely a winner in my book! read more

Starting with Melissa answering the phone, I was pleasantly surprised and appreciative of the customer service provided to me from start to finish. Melissa, our technician Joey, the design consultant Scott, and the install guys Jeremy and Jacob "had time for me." Each of them were relaxed, friendly, and patient. Not only did they answer my many questions, they encouraged me to ask them and made me feel like it was genuinely important that I felt informed and comfortable. They were not trying to jump in and answer the question as I was asking or rush to their next call. I make such a big deal out of that because, in this day and age, customer service is all but non-existent. Those at Andersen came across as good people and they are good at what they do. Below are details from my experiences with Andersen from the initial phone call to about two weeks post-install. Melissa was great. She was happy to answer my questions about the process and the service membership that Andersen offers. She set up a technician visit for me, and followed up within 30 minutes to let me know that Joey was on his way. That call could have a text, but it was a friendly follow-up phone call. Joey was polite and professional. He was patient with my questions and did not appear to mind me popping in to ask him questions, look at system performance measurements, and look at his video feed inside the furnace. I am aware of how irritating it is to have someone watch you work, and I appreciate that he walked me through the details of what he was seeing and what his recommendations were. On his way out, Joey told me he'd get the information back to the office and get Scott lined up for me. He did just that - within an hour I received a call from Scott, letting me know he was on his was over. I was impressed by how coordinated their operation is. Scott is good at what he does. Fundamentally, his role is to sell equipment, and he does it in a way that is understanding, informative, and not at all pushy. He acknowledges the fact that needing to buy a new furnace is not a position people are thrilled to be in and it's not going to be cheap. His job is to understand your needs: how is your current setup working for you, what functionality do you want, etc. He boiled things down to three options. We walked through each of those options, answering questions along the way, and made a decision on what I felt was really the only option for me. It was an easy sales process. I knew I was being sold a new furnace, but I felt informed, comfortable, and happy about the decision. At one point I apologized for the number of questions I had, and he said, "my job right now is to be here talking to you. Whenever we're done, I'll get to my next family." Our conversation wrapped up after 5:00 on a Friday, and he had the job set up for Monday morning. I had a couple questions about the proposal over the weekend, and was surprised to get almost immediate responses from Scott. I enjoyed getting to know him and cannot stress enough the accessible customer service provided by Andersen. Jeremy and Jacob showed up on Monday morning and it was more of the same in the best way possible: polite, professional, patient, regular guys. These two worked nonstop from the time they walked in. It was honestly fun talking to them, getting to know them, and seeing the project come together. Jeremy's attention to detail is excellent. He clearly takes pride in his work and does not cut corners. Questions I had were answered with what is in the manual, what is to code, his experience, etc. When it was time to test, a couple measurements weren't exactly right, and Jeremy made slight adjustments so it was perfect. I appreciated this dynamic duo. Both of them in and out of the house between the truck and basement, AC and furnace. Jacob made sure the details of the final invoice were exactly right, walked me through it, and made a note of what they will follow up on in the spring. They both offered probably three times to vacuum the basement and, at that point, I felt like they had done enough for us. Hope to see these guys in spring. Three things happened after install. First, got an email from Lennox saying the equipment had been registered. I didn't do a single thing, so I'm assuming someone took care of that for me. The 10-year parts and labor warranty on this furnace and AC were a big part of my comfort pulling the trigger on an expensive purchase. Second, I got a card in the mail from Andersen. A pre-printed card, yes, but with a couple hand-written sentences and a thank you at the top. Nice touch. Lastly, I was signed up for their annual service membership. Their 24/7 service is for their members only. I'm sure that's not a small number of people, but based on the customer service I have experienced thus far I feel confident that I will receive service quickly should I find myself in the unfortunate position of needing after hours help. read more

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I needed a new sump and battery. They came in and installed a new pump, cleaned up, and walked me through the new pump. They are friendly and efficient as well. read more

In 2021 I had an entirely new sewerline installed by Permaseal which passed the village inspection and has a lifetime warranty. Since then, I have been working with Andersen for one year. One clean out of my sewer line was done in August 2024 and everything went fine. After my annual clean out August 2025 - the technician told me there was a shift in the pipe near the clean out check valve. The technician said I needed 10 ft of pipe replaced and the cost would be $8,638. Beware of up-selling with this company. read more

Andersen Plumbing was very quick to respond and get me on their schedule. They were prompt and easy to deal with. They were helpful and patient while I worked through the decision of fixing or replacing the toilet. Will definitely use them again. read more

On a scale of 1-5, I give them an 11. They were not the first company I called but they will be in the future. The technicians and office staff were superb. They treated me like a person and really worked to help me out of a difficult situation. The technicians were quite competent, very transparent, and displayed integrity. I was amazed at the excellent communication. The price for their work was very reasonable. I am very happy to have found a company with employees that seem happy in their work and one that treats me not only fairly, but with compassion. I cannot say enough positive about them. I highly recommend read more

These guys are super fast, intelligent & parrot friendly. I love the fact they offer a 10 year service plan. They will clean your AC & furnace yearly for you, to me, that's the best thing ever. read more

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I had Andersen install a water heater for me in the Spring. They performed an awesome job. The techs and the office people were fantastic. Also I had a HVAC clean and check by Cory and what an awesome person to work with. He made my day and he knew what my issues were and trust was one of them. Since my furnace is in a crawl, he went above the call for me. Thank you Andersen for all the great work you do for the customer. read more

Very knowledgeable staff and very friendly. Would recommend and use again. Was easy to schedule. Fair prices as well.

Andersen came through for me again, in a very big way this time. I continually use this HVAC and Plumbing company because of their quality of work, great communication, and friendliness of staff from the owner and office staff to the service technicians. I had an air conditioner that went out in one of our investment properties in Forest Park. Even though Andersen does not service this area, they made an exception and went out there for me. Cody came out and did a diagnostic and quote, and then talked to my husband and I. He was very thorough in his explanation. The very next day John, Alex and Danny went to the property to install a new air conditioning unit and also a new furnace. Andersen's pricing was very competitive. This wasn't an easy job as the men had to get up into the attic to replace a unit. I initially went with a company in the Forest Park area and something just told me I needed to call Andersen before making a decision. I'm so glad I did! For Andersen to go out of their way to a town not in their service area, quickly respond giving us a quote and then installing two units the very next day, I had peace of mind knowing I was using a reliable company that has serviced many of our investment properties, as well as coming to the rescue a few times at my elderly mom's house in Woodridge. They even send out Mario each time to my mom's house because she's 94yo and comfortable with letting him in the house because now she knows him. Every time I call Andersen, they respond quickly, and that is important when dealing with tenants because you don't want them to go without. I love the relationship we have built over the years, knowing that when I have a need that they will be there for me asap. This last job proves it as they went way out of their way to help me. I highly recommend this HVAC and Plumbing company! read more

I recently had the Anderson team come out to put in two new water heaters, perform the annual service and maintenance on both of my furnaces and both of my air conditioners. All the technicians that came out were professional, courteous, and a pleasure to have in my house. I also enjoyed the fantastic communication that I get from the women back in the home office. They keep me up-to-date on when technicians are going to arrive and schedules. I highly recommend Anderson plumbing. read more

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I wouldn't let these guys into my house ever. I had them here in August to check my air conditioner and they tried to turn it into a new furnace because of a cracked heat exchanger that meant my furnace had to be condemned and the gas line sealed. I had someone else look at it and there was no heat exchanger issues. Then just recently we were contacted about having a "complementary plumbing inspection." After their bullshit with my AC, I would never let this company in my house ever again. read more

Stay away from these guys. Put new flame sensors 2 months back for making sure heat reaches to required temperatures. Same issue again within 2 months. Sold me a membership of $100 to cover for future dispatch and assessment. Asking $500 just to check what the issue is. No ownership or responsibility for the repairs they did. So disappointed ----------------------Update---------------------------------------------------- Update as it doesn't allow me to respond me Owners comment: I am bad landlord for caring about my tenant doesn't have to stay in cold, i wish you would shown similar sentiments towards your customers 1. Complete lie on offer for not charging off hour or assessment fee, the only offer i got after i posted review was on if we come on monday(heat was out on Saturday morning) and not charge you assessment fee. 2. the owners comments should be warning to everyone on how this business is run. STAY AWAY FROM THESE GUYS read more

Excellent service! They did a great job explaining the work they did and what the issue was. Ultimately it turned out to be a roofing issue but they went above and beyond to diagnose the problem. read more

This family owned business is top notch. We had the pleasure of working with Chad, Gabriel, and Adam. They were attentive, polite and professional. They changed ductwork and installed a smart thermostat. I had complete confidence in the work. Highly recommend this company! read more

We had a leak and the issue was resolved quickly and at a fair price. The guys that came out to do the service were personable as well. We will use this Company again in the future. PS - The game was Elder Scrolls Online not Elden Ring if you guys should happen to read this. ;) read more

My AC went out as have probably a bunch of other people at the same time. I get that. But I contacted Anderson over Yelp at 7AM to hopefully get something scheduled today. Erin contacted me within the hour and had me booked from 11-2 noting that it had to be broad range due to how booked up they were. That was fine. I sat home boiling in the heat and humidity and hadn't received any message from Anderson by 2PM. By 2:15 I was already working with other companies to get on their schedule. I finally get a message from Erin that the tech is on the way and won't arrive until 3. No "sorry we never contacted you" or anything. Again, I understand that they're busy, but they have my Yelp contact, phone number, and email and all of those would take less than a minute to just send me a heads up that they're behind. I asked what their normal working hours were because I don't need someone charging me $80 just to say they need to come back the next day, but Erin didn't answer my question and just asked me if I wanted to keep the appt. Seeing that they're hours behind schedule at this point, I didn't feel confident in that non-answer and the lack of communication in general so I canceled. I wasted a whole day on these guys and it's doubtful I'll get anyone here until early next week. At the very least, maybe they'll be on time for the appt after mine. Edit: I guess all the negative reviews saying the owner is a jerk are true. Clearly reading comprehension isn't one of your skills. I started off recognizing you're busy dealing with many of the same complaints, so you respond telling me I'm not understanding you've had many of the same complaints? I said it 3 times in this review. Completely glosses over that you missed a 3 hour window and can't bother to spend 1 min on courtesy. Thanks for showing your true colors. Your techs are great, but you are a jerk. And everyone knows company culture flows from the top. And yeah, I'm well aware how hot it is. I was waiting all day in it, remember? I'll post the convos so others can see that there weren't "multiple" apologies and the one I did get wasn't until I pointed out that I wished I had a heads up on the delay. Also, nowhere was I unfriendly. Chad clearly likes to lie through his teeth to put blame on customers to hide his poor management skills. You can pretty much ignore every response he's made to his negative reviews. He's clearly always in the wrong. And thanks for taking delight in the suffering of others. Real class act. 0* for the owner Edit 2: Don't have anything to add except that I find it interesting that Chad can lie about customers 5 min after a negative review (and edits apparently), but can't send a courtesy message in the span of 3 hours. Really says a lot. Edit 3: Final edit. I called another place who showed up first thing this morning and got the AC working and tuned up within the time frame they had me scheduled to arrive (check my recent reviews). So I'm good. Moral of the story: Don't be afraid to shop around even in a crisis. Yeah, I had to spend another awful, sweaty night without AC, and yeah that was on me for canceling. But it was worth it knowing my money wasn't going to Chad who thinks missing an appointment without notice and leaving customers in the dark is "no reason". Even after all that, I gave this place a second chance by asking if there was a possibility it would still get fixed the same day and couldn't get any commitment to even that. If they could have at least done that, the bare minimum, I would have canceled on finding someone else and I'd be writing a 5 star review instead of 1. But nope. Times are tough these days and I'm going to be selective and choose to give my hard earned money to someone who respects me and my time even if it means waiting a little longer. And it's okay you deleted your rude comments. I kept screenshots anyway to remind me what kind of person you are and never deal with you again. Take care. read more

Andersen Plumbing, Heating and AC Repair - Chad thinks this is being "unfriendly" - Plumbing Near Me - Aurora, Illinois

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They are pricey pricey pricey. They are not very quick to respond even though we have a membership for which we pay an annual fee. We won't be signing up for that again. read more

We have an annual service contract with Andersen. Last Friday, a pipe started leaking and sent water dripping from our ceiling. Andersen sent Gabriel over that afternoon. He quickly assessed the situation and found and repaired the leak quickly. He did so with removing only the amount of ceiling drywall necessary. He also cut clean edges and long joists; this will help with repairs. Gabriel was great. He explained what he needed to do and clarified pricing up front and before starting actual repairs. The downside was with the office team. My wife called Andersen when she saw the leak in the morning; she explained we have a service contract (which means we get priority scheduling). Andersen's phone person said nobody was available until Monday. My wife was able to reach me about an hour later. I called Andersen and explained the situation and said waiting 3+ days while we had an active leak was unacceptable -- especially given that we have a service contract. Andersen was able to send Gabriel; he arrived around 4 pm. This should not have required two phone calls. Is this the classic case of the company not listening to a woman? That part of the experience was disappointing. read more

We had an emergency plumbing situation last night and I am so glad that I called Anderson Plumbing. I called the number at about 8pm and no one answered so I was about ready to call another company. However about a minute later, I received a text to inform me that someone would be returning my call as soon as possible...immediately after I received a call from Gabriel who was able to come out and assess the situation. He really saved the day and very expediently fixed the problem. He also mentioned that Anderson provides HVAC services and that he is also an experienced HVAC tech. While talking to him, it was clear that this guy really knows his stuff and it was such a relief to find him and this company. We have him scheduled to come out next week to check out our HVAC. read more

Since I found Andersen via Yelp, I should sing their praises here as well. I called them late Tuesday afternoon our upstairs AC stopped blowing cold air. Gabriel was here the next morning and exhausted all possible issues before determining it was the compressor, which didn't surprise me since the unit is 20+ years old. He quoted a fair price for a new 2.5 ton unit, which he returned the next day with another tech to install (not easy in our hot attic). Less than 48 hours after my initial call, we were back up and running with a new Lennox system. No more camping in the basement! Will definitely call Andersen when it's time to replace the other unit. read more

Andersen Plumbing, Heating and AC Repair - Plumbing Near Me - Aurora, Illinois

I recently moved into my house and needed maintenance on my tankless water heater & HVAC system. After checking out several different review sites, Andersen Plumbing & Heating consistently had excellent reviews so I made an appointment with them. Antonio came out to service both the tankless & the furnace. He was very nice, professional and did a great job. The price was reasonable too. I will continue to give Andersen my business. read more