Lots of ways to save - coupons and even Groupons!…read more I'm a frequent visitor of this Valvoline location. Mainly it's just because it's centrally located in South Euclid and easily accessible from the main road. Most of my experiences here have been pretty average. I'll focus this review on my historical experience and latest visit. My latest visit was very impressive! I stopped in for a quick oil change tonight. Wait time was very short, service extremely friendly, and oil service very quick. It was perhaps the fastest oil change in my years of visiting Valvoline. I really appreciated one of the employees (Justin) being very detailed in his explanations, providing sound recommendations, and answering questions. I felt that my car was well inspected and cared for! I felt at ease leaving this location and wanted to specifically come back here next time. Wait times: Generally, wait times at this store are pretty long. This is a very busy location. Peak times appear to be weeknights and weekends. While the lines are well managed, it takes a long time to get in. Plan for extra time during peak hours. Customer Service: Customer Service here tends to be very average. It's because it's such a popular location and there is really no time to be personable with all customers. On slow days, you'll get great service. The employees always help you reset your oil change lights, read off customized recommendations, and generally answer questions. I feel good about their knowledge level. They always inquire if you have a coupon which allows you to save a little! Prices: Prices at Valvoline are consistently higher than at other competitors' businesses. You can find some ways to save - coupons (online), coupons (via mail), coupons to your phone, and even Groupon deals! If you have a little time, stop in at this location to get your oil changed! On a slow day/night, you'll have as great of an experience as I recently had!

I'll stick to take 5 never had to pay for a tip off before. They never even told me that was a…read morething or that it was a charge before doing the service.

I went to Take 5 in Cleveland Heights today for an oil change. I waited an hour to be called into…read morebin 1. When I initially arrived, it was 10 minutes before another car pulled up behind me. That car was directed to bin 3. Twenty minutes later another car pulled up. That car was directed to bin 2. The mechanics just started my oil change. The cars in bins 2 and 3 are already done with their oil changes and both are long gone. I spoke with the "manager" who had nothing to offer but a lame apology. Artrell who did the actual oil change was great. The Take 5 motto is "Fastest Oil Change on the Planet." It should be "Slowest and Most Frustrating Oil Change on the Planet." Do better Take 5. I'll be taking my business elsewhere.

Denied service 30 minutes before closing time. Desperately needed an oil change too. Now I have to…read morerent a car

Not bad, but expected better. Came in for a braking issue, left with new brakes which cost…read moresignificantly more than any other brake job I've paid for. Unfortunately, I'm still experiencing the same issue I came in with. Have decided for myself they're not worth the cost. Just average service all around - poor pictures of the problem, diagnostic fee was not removed on final bill plus extra shop charges, poor communication about how long the job would take (just tell me straight). They do work hard though, got the job done inside of two days. I guess when you're as busy as they are, you don't have to satisfy everybody. If you going for a E-Check, just DIY at one of the self-service kiosks, super easy.

Great people! Great work, worth the cost. They seem very genuine and care about getting you the…read morebest cost for the best work.

In and out with oil changed in 20 minutes. They replaced my sticker and reset the change oil car…read morealarm too. Friendly and fast. $100 with my $25 off coupon for my hybrid sedan. Highly recommend the guys over on Mayfield!

My usual oil change location for a reason. Rarely takes more than a few minutes, pricing is always…read moreclearly explained and very few surprises. Even went here today after trying to go to a different location that was... Not as good.

Bad business,unprofessional, never fixed my vehicle, unfortunately I had to get it…read more towed to another shop because of the lies

I dropped my car off at 8am. When I did, there were 3 workers making tiktoks in the lobby rather…read morethan working. I called around 4pm because I hadn't heard anything after authorizing service, and the person who answered the phone mumbled something about "we'll get it done today" so I walked over, saw them pull my car out of the shop. Great, I think, they'll be done with it soon! Wrong. I am sitting here almost 45 minutes later, having been ignored and dismissed three times. Do not bring your car here. You will never ever get it back. I have no idea how much car repairs cost so I can't speak to the cost, but I lost an entire day.

THE ONLY SHOP I GO TO…read more You know I usually go to a "car-buddy" for repairs. But a few years back, he said "i don't have have the gear to do this job, but I went to ""car-school"" with my friend at Midas, you should go to him" And now 4 years later I still go here for most of my car repairs. It's easy for a shop to lie about what you need and take advantage of you, but I have 100% faith in these people at Midas on 117th. Seriously, take my word as a person is taking the time to write this for others peoples sake. This is a great shop and the only shop I can stand behind.

I must say, I love this Midas…read more Why, you might ask? Because I can get in and out, with a $20 oil change, which would have taken me 4 hours at the Toyota Dealership. The owner is Russian? and he's a loud friendly guy. He always sits down to talk to me, telling me about his family, about life, just...everything. I enjoy going into this Midas. The other individuals that are there are straight to the point- I get in and out without getting overcharged. And they're willing to talk to me straight. I hate going to car dealerships, them seeing that you're a girl thinking you don't know anything, and then giving you a list of "things suggested to get done." Oh puhleeze. This Midas? They tell you, straight to the point. Don't get me wrong. I'm not the typical girl- I know my car and I know where to get it serviced and how to haggle my way down to a decent price. I'm not one to get ripped off. However, I find that Midas in University Heights is simply stellar- they're willing to look at my car if I have an issue, and it's just...good price. In and out on a Saturday in 30 mins? Less than an hour for fixing my brakes? yes, please. Having a friendly owner tell you about life during those 30 mins? Yes please, yes indeed. Love this Midas.

It is important to note that I did not pay for a service, but Hassan offered a free diagnosis after…read moretelling staff I had a daylight or fog light I needed replaced. I already had the bulb and they notified me they couldn't get under the car for installation, but Hassan walked me out to my car on an extremely hot day and helped assist me because he "didn't want me wasting my money." I appreciate this when good service is hard to find these days. Him and the rest of employees were nice and helpful.

TERRIBLE EXPERIENCE, DO NOT GO. UNLESS YOU LIKE BEING RIPPED OFF…read more I was grossly overcharged and they refused to homor my AAA discount which was who referred me there to begin with. I didn't tell them about it until the day I picked it up. He pretended as if I got some major savings already. I tried to support them because it was just about all black staff, I should've went to the next shop on the list instead.

This is my 2nd time using their services, and my satisfaction continues. Friendly and swift, makes…read morethe whole chore of auto work far more pleasant.

If I could give O STARS I would. Rude. Nasty. Unhelpful. Inept…read more Never recommend this location at Mayfield and Warrensville. Thee absolute worst customer service ever experienced. It felt discriminatory.

There service is really great and they have great deals and have great costumer service this place…read morereally cares for there customers and they will not scam u like most of these places I've been too

Dishonest. I went in for an oil change. I was told that my…read moreengine oil was gunky and that it was probably from a stripped transmission. The guy was very solemn and said he would flush my transmission fluid for only $200, but he couldn't guarantee the life of my transmission. Sucker that I am, I let him do it. I then brought the car (still under warranty) to the dealership and asked them to look at my transmission. When I told the mechanic there what the Monro guy had said, he looked at me funny. "The transmission has its own fluid. The engine has its own. They're two totally enclosed, separate systems. You can't look at engine fluid and diagnose a transmission problem," he says. D'oh. Not going back here again.