I recently visited the Firestone Complete Auto Care location and had the pleasure of working with Akeem Huggins, the Service Manager. [[HIGHLIGHT]]From the moment I expressed my concerns, he was attentive and genuinely willing to help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He took the time to listen carefully, ensuring that all of my questions and issues were fully understood and addressed.[[ENDHIGHLIGHT]] Akeem handled everything with a high level of professionalism while also showing kindness and empathy, which made the entire experience much more comfortable and reassuring. It's clear that he values customer satisfaction and goes above and beyond to make sure customers feel heard and supported. Overall, he is an excellent Service Manager who truly puts customers first, and his approach to service reflects positively on the entire location. read more

Charged 2300 but could not use my car. Was told I could have the car repaired for an additional 1000 but the business wanted nearly 1500 dollars when I returned Dishonest and overpriced. Do not patronize this business read more

Bad business,unprofessional, never fixed my vehicle, unfortunately I had to get it towed to another shop because of the lies read more

[[HIGHLIGHT]]I dropped my car off at 8am. When I did, there were 3 workers making tiktoks in the lobby rather than working.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called around 4pm because I hadn't heard anything after authorizing service, and the person who answered the phone mumbled something about "we'll get it done today"[[ENDHIGHLIGHT]] so I walked over, saw them pull my car out of the shop. Great, I think, they'll be done with it soon! Wrong. I am sitting here almost 45 minutes later, having been ignored and dismissed three times. Do not bring your car here. You will never ever get it back. I have no idea how much car repairs cost so I can't speak to the cost, but I lost an entire day. read more

Went in to get a valve stem repaired as soon as they opened at 8 am and told theyre not sure when they would even be able to get to it. [[HIGHLIGHT]]I've bought tires for my work trucks for years here. Never again.[[ENDHIGHLIGHT]] read more

I took my car in for an oil change and oil leak. They determined it was the vacuum pump. They said they'd order the part and charge around 900 bucks. I dropped the car off a few days later and it sat there all day. [[HIGHLIGHT]]When I called for an update, they told me the part hadn't arrived and never decided to call me and let me know that.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They said they'd call me when the part arrived. I had put down 200 dollars deposit and they never called me at any point to let me know the part arrived[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]They called me about a tire special, but never even acknowledged that they never followed up with the oil leak.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then I was told they'd call me back again and it never happened. Gross negligence and horrible communication[[ENDHIGHLIGHT]]. read more

[[HIGHLIGHT]]I asked to make an appointment for a tire repair and I was told to 9:30 am the following day.[[ENDHIGHLIGHT]] I arrived at 9:20 , not to be late. 3 hours later my car was finally taken back ! I waited in the lobby since it's my only car n I needed to get to work , was not told I would be waiting this long ! They obviously don't take appointments ... Do not believe when they say make an appointment . 4 f'ing hours . Staff complaining about customers and their coworkers what a joke !!!and of course they were complaining about the tech handling my car , great . read more

Firestone Complete Auto Care - Tires Near Me - Cleveland Heights, Ohio

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Giving one star because I can't give zero. This place should be permanently closed. [[HIGHLIGHT]]The staff was rude and unhelpful.[[ENDHIGHLIGHT]] I believe they didn't change my oil or they forgot to add the oil back in. Only four months after receiving the oil change my engine had less than half a quart of oil. My engine now has complete engine failure and is completely destroyed. I now need to either pay $13,000 for a new engine or scrap my 2017 car. Please go literally anywhere else!! read more

Two stars right now. [[HIGHLIGHT]]My son brought his car home from school and it was making a front end rattling sound. He was told to bring it right in.[[ENDHIGHLIGHT]] After they did a diagnostic, they told him he was "lucky to have made it home" (a 324 mile drive). He was told he needed 4 new tires, brakes and a front left axel totalling $2500. It's a high mileage car and It's been a while on the tires and brakes, so we went ahead. 5 hours later he drove the car away and it was still making the noise, so he brought it back and was told "Oh yeah, the struts needed to be replaced, but since it's not critical we didn't do it." Mind you, the struts sound was the reason for the visit. So they sold us a ton of stuff, and didn't fix the problem until it was pointed out. Credit to them, they did the struts for free. Honestly, it makes me wonder if the car actually needed the work they said it did, they showed us pictures, but didn't show us the parts that were replaced. He got in the car, drove back to school 324 miles, and when he pulled into his apartment parking lot, the car was making a screeching sound. So now he's taking it to ANOTHER Firestone place. This is why I usually go to privately owned mechanic shops, but it was Saturday. Super disappointed because this place got good reviews on Google and I trusted them. Now I'm wondering if it even needed all the other stuff or if I got sold a bill of goods. [[HIGHLIGHT]]I will say that the staff was great, the manager Jonathan was really good.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was amazing that they got it in and got whatever was needed done.[[ENDHIGHLIGHT]] I just wish it had gone better and that we weren't waiting now for another Firestone center that's short staffed, to have a look and do a warranty repair. read more

Nuri had me laughing the entire time I was waiting for my two tires to be replaced. I came in on a Sunday with two bad tires and they got me right in and had them fixed in under two hours. Granted, they were not super duper busy and it is first come first serve, but the service I got was first rate! Two tires came out to $422. read more

Firestone Complete Auto Care - They replaced this tire no problem in about an hour and a half on Sunday morning - Tires Near Me - Cleveland Heights, Ohio

[[HIGHLIGHT]]Absolutely horrible experience. Bad customer service and staff was very rude.[[ENDHIGHLIGHT]] I have been to several other Firestone's and they have been easy to deal with. Ended up taking my car to the dealer and they quoted me HALF what Firestone quoted and there were only 4 of the 10 things Firestone listed as the actual problem. Would not recommend, save your money and mind the time and effort and shop local or go to dealer. read more

Be careful of the bate and switch. For the $29.99 oil change deal. This is for conventional oil which they do not carry. Many locations do not have that type of oil. They will sell another oil package which can be up to 3x the amount. Ask or look up discounts or coupons. read more

Firestone Auto on Pearl Rd. in Strongsville is ridiculous. We brought our 2016 GMC Acadia in for an oil change on December 3rd. they called that evening to inform us our engine seized and it was our responsibility to cover the cost. we had all documentation of regular maintenance that we provided to Firestone. our car had no warning lights when we brought it in. Firestone escalated this to their claims department, an investigation was completed prior to Christmas and as of Friday, January 5th, we have had no word on a report or a status of our car. no one is answering our calls and when we do get a person on the phone, they can't tell us anything. Save yourself money and frustration and go somewhere else! read more

The Cleveland Heights Firestone facility has been servicing my various vehicles for well over 25 years. Unless there's a recall, I have never visited the dealers after the initial purchase. I trust the mechanics at this store, even though the personnel have changed several times since I first came for service years ago. read more

Worst service, 4 hours for a tire change. Go somewhere else. Incompetent workers. A high schooler with a wrench could work faster than these guys read more

I took my car into this particular shop for regular service: an oil change and tire rotation.  The following morning, my husband took the same car on a road trip to Washington D.C.   Outside of Somerset, Pennsylvania, the car developed a terrible vibration. He also smelled burning rubber.  He was able to pull off the highway and find a service station.  There it was discovered that only one of the four lug nuts on the front left tire had been tightened.  Fortunately, no one was injured.  I keep thinking about what could have happened, especially if my small child had been in the car. after the incident, I went in to inform the manager about this extreme negligence.  He offered no apology or refund for the botched service.  He only stated that he had not been in the shop the day before.  It's a tire center--they should be able to put tires on properly and safely. Please be wary of this shop, and unsafe practices. read more

We visited here to have an oil change on a Sunday. We made an appointment the day before and had to change it, and the manager was very nice about our change. The location is in "downtown" Cleveland heights. When we visited, we dropped off our car and waited for a while. When they called us, they let us know that there would be a delay, which I felt was very courteous. The delay ended up being more than expected, and because of that, the manager ended up giving us our oil change for free, which I felt was extremely kind; we weren't hugely inconvenienced by the event, but he really went out of his way to make us feel welcome. We will almost definitely return here for future oil changes and maintenance, and I would recommend this Firestone based on the service I received here today. read more

Firestone Complete Auto Care - Front desk! - Tires Near Me - Cleveland Heights, Ohio

HUGE SCAM!! Got 2 things replaced/exchanged on my car, spark plugs and coolant fluid and it cost $346 (including the $22 vehicle inspection). I got the spark XP6203 Iridium spark plugs, online they're are $7-$9, they charged me $20.99 for 4 of them, charged me $86.80 just to REMOVE/REPLACE the spark plugs. Charged me $57.98 for 2 coolant fluid bottles, when it cost $13 online. Then charges me $71 for the labor of exchanging my coolant fluid. To sum it all up, if you don't want to be overcharged for parts, and charged for labor that cost more than the actual part, then don't come here read more

Came in for a flat tire change. They told me they could have it ready by the end of the day. Called them and they tell me come by tomorrow morning. Tomorrow morning comes and they said early afternoon. I called them at least 3 more times that day, and eventually had to go in person 15 min before their closing time because they wouldn't call me. Then I sat in the lobby for another 15 min. I am still waiting in their lobby as I'm writing this.... Update: they told me they can't fix it after I waited in the lobby for an hour and told me they would order me a new tire. It should arrive by end of Tuesday. End of Tuesday came and I went in...only to find out they forgot to order the tire......... read more

I scheduled an appointment for getting the tyres checked and possible replaced on my 2012 Honda Civic. I dropped off my car at 8AM. They told me the car would be ready for pickup at 5PM - 'if not sooner'. They rang me at 2.30PM (what were they doing in the meantime, since 8AM??) and told me that the car needed 3 tyres and a tie rod. I authorised the repairs, and they PROMISED the car would be ready at 5PM. When I arrived at 5PM, I was told that it would be a little longer - I had to wait until 7.30PM for them to get the correct part and FINALLY finish the repair. The mechanic was surly and refused to explain what she was doing. I had to miss a desperately needed doctor appointment because of this store's incompetence and lack of communication. The only decent person in this store was the counter person, who clearly felt bad about the situation. This store is unprofessional and incompetent, and I must WARN PEOPLE: DO NOT TAKE YOUR CAR TO THE CEDAR ROAD FIRESTONE STORE. read more

I really appreciate the work these folks did last minute for me. My power steering lines got chewed by a rodent and they fixed it within four hours of diagnosing it. Although the costs were a little higher than I thought, it was worth it to get my vehicle back within such a short period of time. The staff was super chill on the phone and in person as well. I prefer going to locally owned garages but when you have no other option, this place will help you in a reliable amount of time, which is most important. read more

Spent over $1,400 based on their inspections for two days and my car's issue is not resolved! I took my car there two times and each time they claimed after doing their inspected services, the noise coming off the left back of my car will be resolved! I trusted their words but the noise did not go off! I got frustrated by paying their services and not getting the issue resolved! read more

Closed on Wednesday for no reason. No notice on the door, no answer machine recording.

I was begged to NOT post a review as "it would effect my store" stated Jordan the store manager. On September 25, I purchased 4 new Firestone/Bridgestone Weatherguard tires. 10 days later, on October 4th, the back driver side tire exploded, dropping the car to the rim while traveling 20 mph in downtown Cleveland. The tire was replaced, and feeling future issues with the rermaining tires I felt pressured into purchasing "Resolv" Tire Protection Membership" to protect my vehicle of any additional tire issues. The service manager at Firestone Cedar Road(Logan) stated no problems had been reported with the tires as they were a new tire and ONLY a few months old. Denying any defective problems. 3-DAYS LATER...the two passenger Firestone/ Bridgestone Weatherguard tires also exploded. Again, I was driving inter-city, at 30 mph and vehicle now stranded dangerously in traffic. I HAD TO PURCHASE THE TOW TO FIRESTONE! Jordan, the Cedar Road Manager, Firestone store, appeared shocked that two additional tires on the same vehicle and stated he needed to contact Corporate to work the "issue". The comment made was that "corporate was accusing me of popping my tires because no defects, and no other problems with the Bridgestone Weatherguard tires had been reported". What a lame and absurd comment. 1) what individual would pop 3 tires on their vehicle. Their only transportation? You are very fortunate I was not on the highway driving 65 mpg. Rolled the vehicle causing harm to my passenger or even death to myself and others. 2) I had used Firestone for over 10 years in Colorado. To be man handled by this store only represents the kind of attitude towards ANY TYPE OF PROBLEM RESOLUTION. 3) this store Manager's attitude was a "shut up and put up ... we did our job demeanor"... talk about a sexual bias towards females!! 4) I'm still waiting for Corporate to contact me regarding reimbursement for the tow due to their negligence and defective tires. 5) i was told by Service Manager LOGANthey would charge resolv membership (I PAID FOR UNDER PRESSURE) FOR A 4-WHEEL ALIGNMENT. Again, due to their defective tires exploding as I drove my car. Not a courtesy due their inconvenience. 6) I fear driving my car and WILL NEVER AGAIN RECOMMEND OR PURCHASE THESE P.O.S TIRE BRANDS. read more

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Brian is very funny, polite and helpful. In my experience, the employees are honest and professional. I've always been satisfied with my experience here. read more

Brought my brand new aftermarket wheels here to be mounted on tires and installed on my vehicle. During the process all four of my wheels were scratched on their faces. Though they did refund me for my damages I would not recommend having this type of work done here. On a good note, the service manager, Brian, was a pleasure to work with. He was very helpful in resolving my issue. read more

They only have one mechanic. Two people standing at the desk, getting paid to do nothing. You will be sitting longer than two hours

Bought my car in on a Wednesday, because they said i needed an appointment. They didn't look at my vehicle until Thursday night because i kept calling for status update since they said it shouldn't take long. Thursday nights update, they said they have to order a cooling fan module which will take until the following Monday to arrive. Waited until Monday and they said they couldn't do the job because of my bumper. I weent somewhere else and they fixed the bumper AND cooling fan module for about the same they quoted me to just put the module on which was $450.00. 0/10 will never come again. read more

i took my car in for front brake repair. i was told $419 when i got there it was $479. so of course i paid it. the next day my brakes squealed when i stopped. i thought it was because they are newly repaired. it continued 5 days later. i called and of course they gave me the old your rear brakes need work also that must be the noise. what!! so its making a completely different noise from the reason i took it in originally (grinding and squealing are 2 different noises. avoid this place do not go there. read more

This Firestone was my go to place for tires and service for more than 30 years. Not any more. New staff is completely clueless. Had my car dropped off by AAA for a flat tire. First they claimed it was never dropped off until we made them get off their butts and go out and look for it. It was there. The next day they never call so we called to check. Now they tell us they didn't get the keys for the car. Wrong again. They were in the visor. Then they sent an estimate for $30 dollars to repair. But oh wait, now they need to replace the one tire...$400 bucks. We said no way, we want a cheap tire. Oh well, now they tell us they do have cheaper tires but they have to order it and it will take days. Never going back here again. They had a loyal customer with 8 cars over the years. Stay away from this Firestone. read more

Brought my new vehicle in to replace a tire due to running over a nail. The spare tire was not put back under the car after the technician completed his work. Firestone also damaged my car and will not accept responsibility. It's very clear the damage was caused by a tool. Was told by the manager that security footage needed to be reviewed and was later advised the service bay where my work was done did not have cameras. I highly recommend taking your vehicle elsewhere. read more

This should be a 0 star because I ultimately didn't receive service. I scheduled to have an oil change and planned to wait for it to be completed. When I called to schedule it, I was told it'd take about an hour. I also made it clear I would be planning to wait. Dropped my car off for the appointment. Two people sitting around chatting in the work area (not working). Walked to a coffee shop nearby since their waiting area is being redone. Almost 2 hours go by and I call for an update. They hadn't even started on my car. They said they had someone recently quit. Honestly - I get that stuff happens, but don't lie when you give time estimates/don't offer people to wait for service to be completed. I cancelled the appointment 2 hours in since no one had touched my car and came and picked it up where it was still sitting in the lot. Worker who handed me my keys didn't even apologize. I remember at least a few years ago, there was an older gentleman who ran this place. It was pretty good back then. He always called - never later than expected - with updates. Service was decent and efficient. Sad to see this place become what it is. I won't be going back. read more

I called to schedule an appointment to have a blinker light replaced and a heat shield looked at as it had come loose. I left my car overnight to have it looked at the next day. Nobody called me to update me or give me an estimate. I finally called at 2 pm. I was told that they had problems with technicians calling off and that they may not be able to look at it. I picked up the car and scheduled another appointment for the next day. When I arrived, they told me they were "just about" to call me to tell me that they did not have enough technicians. I took it to another establishment who fit me in and resolved my problem in 15 minutes. Although I have patronized this business for years, I will never be going back. I live in the neighborhood, but the poor service far outweighs the convenience. More than one of my friends have also had the same sad experience. A lot of people standing around looking very disinterested in providing even mediocre customer service. So sad for my neighborhood. read more

Long story short: they tried to take advantage of my girlfriend because she didn't know much about cars. When confronted, they refused to do any work at the quoted price citing safety concerns but offered to do the work if I bought the more expensive (4x) 'lifetime warranty' on the brakes. Details below. My girlfriend went in for a brake job which was quoted at $115, they call her a few hours later telling her she needs to replace the rotors and the calipers and it'll cost $785. She calls me and I head over to Firestone to see how a $115 job turned into a $785 job. They tell me that the calipers are frozen, I ask them how they diagnosed this, they tell me they did a visual inspection but offered no real diagnostic test. To show me, they place a tool on the steering wheel that depresses brakes and spins the rotors. Unconvinced, I decide to depress the brake myself, lo and behold, the rotors did not move and the calipers are engaged. So I ask them to do the brakes for the quoted price and leave the calipers alone. They offer to replace the brakes and rotors for $465 and give me a lifetime warranty. I decline and ask them to do the brakes for the quoted price and they tell me they are unable to do so citing safety concerns, even though they just offered to do them if I paid for the more expensive package. They clearly just advertised a price to entice customers and then choose to screw them over to make extra cash. I took it down to another shop without telling them what happened at Firestone. They replaced the rotors and brakes for $235 with no hassle. When we pick up the car I ask them if there was anything wrong with the calipers, they told me they were in great condition. This was the worst experience I've ever had with a company. read more

The manager was so super nice! When I called to make an appointment for the same day for an oil change, he told me that he doesn't have any openings, so he can't give me an estimate of when the job would be done, but he'd help me out and get it done that day. Given that I desperately needed an oil change, I took my car to the shop. To my delight, he called me within an hour, just as I was finishing up with my breakfast, and told me my car was ready! They were so speedy and friendly. They check your tires, your wind shield wiper fluid levels, etc. free of charge! They did all this even though I had a coupon for my oil change! I was so pleased with the service. I will definitely be coming back for all of my other car needs. They just make me feel like they won't take advantage of me. The sense of being taken advantage of is the reason why I am relunctant to go to most auto shops. Here, I feel right at home! read more

Agree with above. Had decent luck with things like oil change and brake repairs, but they generally charge 2-3 x retail for parts, labor is pretty standard. They will ALWAYS reccommend thousands of dollars in repairs to your car. Sift through the bullshit. Or, preferrably, go somewhere else. read more

I might be off on HOW honest these guys are, as I come from Los Angeles where getting ripped off is too common. That said I love these guys. Yeah they aren't the cheapest in town - you're gonna get Firestone prices - but these guys stand by their work! Twice on two different occasions I had work done that needed me to return to them with issues. Both times they took care of the issues without argument and free of charge. And my last visit they had the opportunity to cheat me and say its something different so they could charge me. But they didn't do that. Private message me if you want more details but suffice it to say ill be coming here again for what ails my truck! These are Honest guys here! read more

Firestone Complete Auto Care - Phone number - Tires Near Me - Cleveland Heights, Ohio

Service(5) -- I haven't been to that many place to fix my car, and maybe i'm naive, but I always feel like the staff at Firestone are very friendly and honest men. They don't force me to fix things in my car and seem pretty honest about the conditions of my car parts. I had a tire leak and they fix it very fast under the warranty. Price (4) -- I'm saying Firestone is cheap, but I'm saying it's just like any other place. It's a bit of a ripoff but it's just as comparable to other places. And even if i have to pay a tad more at Firestone, I would because I trust them. read more

Rude so and so at the service counter. This is the store on Cedar across from Starbucks. Went in there the morning of 10/6/18 around 10:30 ish. 30 something person tall with black hair came to register. I told him we had purchased tires there in the past and asked if he could look at space saver spare tire. He said we don't do anything with space saver spares. I said it might just need air- which is eventually all that it needed. He basically told me to leave the store because he was too busy. Guy was absolute- you fill in the blank. Went to another local tire dealer bought 4 new tires and they put air in the spare. In my personal opinion stay far away from the rude customer-service less counter people at this Firestone. I see they have gotten other bad reviews also. read more

I had my oil changed here. Fine. The next month I got a call from an employee there saying that I "missed my appointment for a radiator flushing". He said I was to have been there a half hour ago. No such appointment was made; he was drumming up business. Shameless. read more