The new shop manager Andrew is amazing! He made sure that he and the team kept me informed about what my truck needed and got the job done in a decent amount of time and at a reasonable price. Very friendly staff every time I go here. I will always go to this location for oil changes from now on. read more

Denied service 30 minutes before closing time. Desperately needed an oil change too. Now I have to rent a car

I went to Take 5 in Cleveland Heights today for an oil change. I waited an hour to be called into bin 1. When I initially arrived, it was 10 minutes before another car pulled up behind me. That car was directed to bin 3. Twenty minutes later another car pulled up. That car was directed to bin 2. The mechanics just started my oil change. The cars in bins 2 and 3 are already done with their oil changes and both are long gone. I spoke with the "manager" who had nothing to offer but a lame apology. Artrell who did the actual oil change was great. The Take 5 motto is "Fastest Oil Change on the Planet." It should be "Slowest and Most Frustrating Oil Change on the Planet." Do better Take 5. I'll be taking my business elsewhere. read more

Absolutely horrible experience. Went for an oil change and opted to get a coolant change after their inspection. A trainee that was clearly doing a coolant change for the first time was working on my car, but the technician whom was supposed to be supervising him was more interested in complaining to the other staff about having to be there. I garaged the car for a couple of weeks then went on a road trip, only to have my check engine light turn on and my engine to start smoking. Fortunately there was a mechanic a short distance away who was able to help. It was quickly found out that the coolant cap was not put on right, it all splashed out during the drive, and there were air bubbles throughout the system. It required a full coolant flush and exchange. The mechanic went as far as saying "this was very bad work, and if I ever had an employee do this, it would be an instant refund and apology". I called take 5 to get a refund and a claim was filed. After a week of not hearing anything, I called again and left another claim. After yet another week of not hearing anything, I called again and filed a third claim. Several weeks later, I get a call from a "third party claims representative" who denied the refund because the burden of proof that this was due to the negligence of take 5 was on me. Despite getting paperwork from the mechanic that fixed my car indicating that this was very likely due to poor coolant exchange servicing, this did not serve as adequate proof. I asked what would possibly constitute a level of proof that would get me my refund, to which he said "that's for you to figure out." Truly a nightmarish experience and I will never be bringing my car to any take 5 again. read more

I took my car for an oil change yesterday. They offered a coolant flush and I accepted. The coolant was vacuumed and then they told me the nozzle didn't fit the container. I was distracted and they never mentioned that I was now completely out of coolant. I am now in a parking lot, waiting for some help in a cold December day. I talked to my mechanic and the service will cost me money I was expecting to spend in other necessities. Honestly, do not go there. read more

I always bring my car here, the service is fast, and friendly. They keep me informed and let me know the differences between the oils. Don't feel like I am getting ripped. Niyah was the person helping me on my last trip, and she was so thorough in explaining to me what was going on, couldn't have asked for a better experience. read more

Mike and his staff (Dave) were Super friendly, knowledgeable and fast! Even offered me a bottle of water upon arrival. I definitely will be using them again and highly recommend other fellow neighbors to do the same! read more

My son and I stopped here to get his oil changed before he went back to school. Nate was super helpful. They didn't have the right filter for our Volvo C60 so he called every other shop in the area and found another Take 5 shop that had the right filter! Really above and beyond! read more

This place is terrible. Into bay quickly but then waited at least 30 minutes for oil change (and that was after coming back because the wait was too long earlier). Communication was bad. Their sticker recommends oil change three months from now which is ridiculous unless you are driving a ton. Will definitely not return to this place. read more

Slowest oil change. Need more employees or faster workers. 0 sense of urgently. Would recommend any where else.

I went to the location in Cleveland Hts Ohio right off of Lee Road and had an oil change since I am to be heading out of town tomorrow 7/21 to Chicago. The manager started the work and then had the new young guy finish up the underneath work and somehow he did something incorrect which I didn't know. I went back home and then headed out this evening to a work dinner and got on the highway and immediately once I got up to about 50 started hearing a loud metal on pavement noise. I pulled over to the shoulder once one became available and had to get out and lay on the ground right next to passing cars to see what was going on. Unfortunately, I saw my heat plate hanging off the car and onto the road. I took pictures which I would like to send over. I tried calling the store several times and the call center person couldn't get me connected and said the option is to come in tomorrow and they can order a new part and try and at least push it up in or take it off and then I said that wasnt ok and asked to get a hold of someone I can speak to and they disconnected the call. I had to call back and talk to someone else who was telling me they can jimmy it back in while waiting for a new heat shield to be ordered or said I could drive without one like people do. Why would you ever suggest driving without a piece of equipment that the manufacturer clearly saw a need to spend money and make and put on the car? I asked about can I get a car from Enterprise until the part is in that I want to drive my car in the condition I brought it in, not risk driving it with missing or jimmied or zip tied in pieces. I was told that the options were only to have it taken off and wait for it or get it jimmied/zip tied. I don't think that is anything unreasonable to expect to have your car in the same condition post service as it was pre, due to negligence of not getting it attached back in and then having it scraping on the road all the way back to my house from the next high way exit. I'm already quite frustrated I had to miss dinner with my client having to deal with this and missed out on the preparation for my business trip I have this weekend and now I have no car for the trip without now spending my money on a rental car. read more

Take 5 Oil Change - Oil Change Stations Near Me - Cleveland Heights, Ohio

See all

The manager is an ass. My husband and I were waiting outside for a while and no one came to attend to us. Someone else drove up behind us and right away they took them inside without even speaking to us. My husband is black and he's had this kind of experience with him before and the guy acts like an ass everytime. We have a Take 5 membership but the guy didn't want to fill out tires and he said he was going to cal the cops just because he walked inside the shop to ask why he would t attend to him. WORST TAKE 5 EVER!!! read more

I recently had my oil changed at the Lee road Cleveland Heights location. This was my first time here. The service was superb the team was professional and worked very well together. I highly recommend this location. read more

I'd been here before without issue. The most recent visit, I had to wait an hour, and customers behind me were serviced before me. Upon pulling in, I was told they didn't have the filter I needed, and to come back the next day. The next day, I spoke to the manager right away about the situation. He questioned the service so he let me pull in but I had to wait 45 min. I was then told the same thing- no part. If he was already questioning the previous service, I feel as though he could have quickly scanned my VIN number before making me wait. I completely wasted my time and I'm never going back. read more

This is so crazy , they are so slow and rude , someone else just came behind of me and they serve her before me , i like take 5 but this location is trash read more

Your lee road manager tried to tell me that my car had a turbo in it It does not it has a 2.2 engine in it He was very rude. And tried to tell me he knew more about my car than I did because he worked at two Kia dealerships and his cousin works at another He told me all Souls have turbos His soul is headed to hell with that lie I hope he has a turbo so he can get there quickly read more

Amazing service, from the cold bottle of water they offer you, to the small amount of wait time. Professional, friendly and quick, this place is great. Will be back. read more

SUMMARY: Seemed pretty good. FULL STORY: Came here once for an oil/filter change. Less than 5 min wait to go into the bay on a Saturday - late afternoon. They asked a few questions, checked the recommended oil type for my car, mileage, etc, and got going. There were definitely a couple of up-sell attempts, but I think that's what is expected of the employees at most of these places. The guys who helped me were pretty light-hearted. From driving up to pulling away was under 30 min. Price was very comparable (maybe a few $ less) to a similar chain I used last year. Car seems to be running fine, for what it's worth. Note: Near Cedar-Lee theater read more

they let me know that i didn't need an oil change when they could have gotten a full oil change and money out of me. and topped off all my fluids . read more

I went fit a oil change, I had a feeling it was done right because it was just too fast. The oil wouldn't even drain all the way out that that fast. Ombudsman the end of that month my oil was back black read more

This is our neighborhood Take 5 and my wife and I have the sticker so we can get topped up in between service. My tires needed to be filled up and it was very snowy and drove with my whole family to this location. We waited a while outside and there was no one being serviced inside. Finally the manager came outside but he immediately came to the car that just pulled up behind us, ignoring us completely. He brushed me off and said "I'm not dealing with you today" and had the other car go inside while me and my family were astounded he totally ignored us there. He acted annoyed we were there and when I went inside to talk to him, because he refused to even acknowledge me, he shouted saying he was going to call the cops and told me to get out of the shop. I have never experienced such rude behavior and will have to drive 20 minutes to another Take 5 because this manager is a total ass. My kids and wife were in the car wondering why this guy totally ignored us in a blizzard and just wanted to pump our tires so we are safe on the road. I advise anyone to go to any other locations because the management is THE WORST. I even try to tip when I go there, but I still always get attitude. read more

Service was quick and the crew worked good together to get me in and out. My truck is extra long and they worked at getting me out with no problems. read more

Great experience! I was in and out in under 30 minutes which is exactly what I wanted. Tray, the assistant manager was kind and explained everything to me. I will come back again, they made getting an oil change so easy! read more

Had Aron and Cody take care of my Mini-Cooper. The Mini-Cooper needed oil badly and they told me so and also referred me to Simon's for a full tune-up. Cody and Aron were honest and they seemed like they really cared. They did a fantastic job, replacing the oil for free, and were very patient and thorough, going step by step to diagnose all of the problems and the problems and then tell me about it. They did an oil change FOR FREE. They were very nice and kind. It was a wonderful experience. read more

Been coming to this take 5 oil for the past few years. Always satisfied by the amazing service every time I come here! Joe has taken care of me multiple times and always remembers me :) Even when I come just for a free top, the employees are always extremely friendly and able to answer any car related questions I have. read more

Hard working people are here, doing their thing. It's expensive and not cheap, but the convenience is profound especially on their availability. 140$ for full synthetic oil change, cabin and engine filters, they took 20 minutes; not bad! Would come again. read more