MaryKay is always wonderful to talk to, she always answers the phone with such a bright attitude…read moreand went above and beyond for me and all my needs. The technician, Chad was very knowledgeable when it came to my system. Insurance companies suck, but I will be requesting Archers all the time!

Horrible customer service...would not recommend...Office staff could improve…read moregreatly...communication is key..

Of course the HVAC goes out at 6pm on Friday. I called the office at 10:47pm and a live body…read moreanswered the phone! A repairman came out Saturday morning. A new system was needed. The salesperson came out Saturday as well. We went with a variable system, had it installed first thing Monday morning and our house was cool again. Everyone we worked with was wonderful!

Have had James River work with us for several years now after having them install a new system to…read morereplace one of our units. This year we even opted to have them add another unit to their annual inspection. The tech came down and said that the older unit ignitor broke when he was reinstalling it - would need to be replaced. I thought, okay, you shouldn't have had to remove it to begin with but ignitors are cheap and surely he will waive the install charge given that he broke the part - note, the unit was working just fine before their visit and this part sits in an easily-accessible open space so to break it, he was just being careless. Anyway, they'll have to order the part and they will get in touch with an estimate. He continues his inspection and says the capacitor on the same system is 'low' and recommended replacement at around $280. It's a several years-old unit and I'm good with replacement of that part. My beef with James River is that they call me with the estimate for the ignitor and tell me it's another $280. I know the part is in the $25 range so I ask why so expensive given that, and they tell me it's installation. I tell him he's insane to think I should pay full install fee for a job that is literally two minutes or less and that it's only due to the tech breaking the part that it needs replacement. No middle ground - he simply says he can remove the job if I don't want it. I tell him to do just that. I ordered the exact part needed, name-brand, for $28 and once received 2 days later, had it installed in a couple of minutes and I'm up and running. I would have been okay meeting in the middle but James River just tried to gouge me. Ridiculous price for a minutes-long job and I got an overall scammy feeling from the experience. Seemed to me that the broken part was just entirely convenient for them to rack up another charge. I noted that on the invoice they sent for their visit it simply said 'ignitor broken, needs to be replaced' with no reference to him breaking it. Again, unit was working fine before they touched it, they were just doing an annual inspection. I don't take kindly to being taken advantage of and this experience caused me to lose any trust in considering James River for any future work, so...goodbye, James River Air Conditioning.

Mr Kenneth was very efficient, polite and definitely knew what to do. Promptness was key. Pricing…read morewas extremely reasonable. I hesitate to share my experience, because others will call for them, but he really is good. Fixed my AC quickly and didn't try to delay. Definitely recommend!

This is the best HVAC business in the area, bar one! Absolutely superior installation and service…read more Verizon can't get parts to fix their phone system and they suffer because of it. They are quick, efficient and provide Trane products at a very competitive price. They just replaced a HVAC unit (Trane) that they originally installed 17 years ago.

Neighbor recommendation...I called for a thermostat replacement, (HOPING THAT WAS ALL IT WAS) and I…read morewas scheduled the same day, super nice receptionist. Not only a same day appointment but the techs showed up an hour later after I called, the nicest guys! Zack walked me through the set up for the new thermostat, explained aux heat, the other tech reviewed the service order and explained fees, even my dogs liked them. I couldn't be more pleased with their service! Highly recommend!

I had Union Air come to my house and give me a quote when they were at my house I asked the…read moreemployee if they could use metal duct work and not duct board and the employee said yes and that it would cost $400 more. I agreed to the extra cost no problem!! When I called to schedule my appointment for the work to be done I verified with the employee that I still wanted metal duct work at my house at this point the employee got rude with me telling me he does not use metal duct work he uses duct board. I informed him that I was aware that he generally uses duct board but that I had requested Metal duct work. I canceled the appointment I truly believe that if I had not asked or canceled the appointment he would have put the duct board in my house regardless of what I wanted or paid for. He treated me like just because I do not do HVAC that I should not ask any questions. I did a lot of research prior to having any HVAC company come to my house to give me a quote. I had 10 companies come out for estimates and he was the only HVAC company using duct board which is why I asked him if he would use metal duct work when he was at my house giving me a quote. I honestly feel like he saw a single female and thought he could do and say whatever he wanted to me.

My ac stopped working mid day on a Friday. Had a friend strongly recommend me to contact Mr.Frost…read moreafter they had a great experience using his company. Reached out and surprisingly he was able to come out same evening to fix my unit. Mr. Frost was professional, courteous of my time and property, reasonably priced, and explained the problem and fix to me. Will use this company moving forward! certainly didn't regret making the call.

From the owner: As a locally owned and family-operated business, Frost Maintenance Mechanixx prioritizes…read moreprofessionalism, reliability, and customer satisfaction. Our certified technicians specialize in residential repairs, handyman services, and property maintenance with meticulous attention to detail. We offer free consultations and estimates, as well as special discounts for military personnel, veterans, first responders, and seniors. Additionally, our annual maintenance contracts help you keep your home in excellent condition at a cost-effective rate. We also provide 24-hour emergency services, ensuring you’re never left stranded. Our comprehensive services include handyman tasks, power washing, gutter cleaning, minor repairs, HVAC maintenance, inspections, filter replacement, duct cleaning, and unit servicing. Let us ensure your systems operate at peak efficiency. Contact us today to schedule an appointment and experience quality work, competitive prices, and exceptional customer service!

Job was inspect, clean and repair, reglue 4 8" and 10" approx 16 ducts supply and return…read more Tidy (dress) them. Inspect for rodent openings, provide screen to block. (I did this) Nice response to texts and calls. Pricing fair.

From the owner: this company that puts the customer first. were on time and get the job done the way you want it,…read moreand you cannot say no to our low prices we will beat our competitors every time. when in doubt call.

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

I called Airmaxx about five years ago because they were the highest rated on Trane's website for…read morecertified Trane repair in my area, and they have not disappointed me. AirMaxx has been consistent with skilled and friendly professionals for the five years they've been servicing my heat and air. Keri keeps my service on point so I don't have to worry about it. She's always friendly, easy to get a hold of, and returns calls quickly. The Airmaxx tech, Christian, has been out to my home a few times. He's always professional and it's a pleasure to see him. But honestly, all their techs have been like that. AirMaxx is the type of company that gives you a sense of community and trust.

My one year review. In November 2024, I acquired a residence constructed in 1962 and initiated…read moreplans to replace the existing HVAC system and ductwork. After conducting thorough independent research--including resources such as newhvacguide.com--I contacted multiple HVAC contractors. The process involved two principal challenges: the phase-out of R410A refrigerant effective January 2025, and the need to find a contractor with expertise in HVAC inverter technology. Airmaxx Mechanical distinguished itself with an informative website, and Josh stood out by taking the initiative to perform a Manual J calculation (unlike the others) without prompting. Furthermore, unlike other companies that dispatched only sales personnel, Josh personally oversaw the project and participated directly in the installation alongside his team. I also wish to acknowledge Keri for her exceptional efforts in sourcing the desired HVAC unit and her prompt, responsive communication regarding any inquiries.