Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

We own a little house built in 1958 in Colonial Heights. Working on this old house inevitably…read moreproduces all sorts of fun challenges. We've used Colonial Plumbing & Heating twice now, and on BOTH occasions they were excellent. The first time was to clear a clogged drain in the bathtub. The second time was the big job that involved a full replacement of the bathtub fixtures. When I tell you they replaced everything, I mean everything. The mixer tap, cold and hot water supply lines, gaskets, retaining nuts, connectors, etc. The work was flawless and that's 100% due to Landon. His communication was excellent throughout the job. He first tried to fix the dripping faucet for us. When that wasn't possible, he communicated quickly with an updated quote and explanation of what was needed. The work was then completed in a thorough and efficient manner. There are still true professionals in this day and age. You want it fixed right the first time? Landon with Colonial Plumbing & Heating will get you straight.

Office personnel I spoke with on phone were incredibly polite and efficient. Service personnel knew…read morewhat they were doing and performed the service I requested (a part replacement where I supplied the part) in less than 30 minutes. I only wish I'd known up front that Colonial Plumbing does not charge by the hour. Shame on me for not asking. I was surprised at how expensive it was and was told "this is the lowest priced task order we have." $287.50 which did include the trip charge. So . . . as long as the work you need performed is worth at least that much to you then you should be good - especially if you also use them for HVAC service - in which case I think they knock 15% off the price of their plumbing work. For what it's worth: We were only having the cartridge replaced in our kitchen sink (I already had the new cartridge). Colonial tells me their rate to replace the entire faucet and sprayer is only $10 more, but it doesn't seem I can apply what I've already spent on the cartridge toward the labor to replace the entire faucet - which is not surprising, since it will be a separate trip/task. (The parts are being provided direct to me by Pfister under their lifetime warranty policy, so Colonial isn't involved with that).

Had a problem with my A/C and a water spicket issue. Mr klimek himself did not come out. The men…read morecheck my A/C, when he hooked up the line a hiss released like several seconds . Probably lost enough Freon that it needed more added but they didn't add any . Outside spicket was clogged , took them about 5 min to clear . The bill was over $200 and my A/C still doesn't cool. I will call someone else before spring

Overnight the furnace in my attic started dripping through my ceiling. First thing this morning…read morethey're here fixing and evaluating. They have everything they need and are very professional. I couldn't be more thankful.

I called Airmaxx about five years ago because they were the highest rated on Trane's website for…read morecertified Trane repair in my area, and they have not disappointed me. AirMaxx has been consistent with skilled and friendly professionals for the five years they've been servicing my heat and air. Keri keeps my service on point so I don't have to worry about it. She's always friendly, easy to get a hold of, and returns calls quickly. The Airmaxx tech, Christian, has been out to my home a few times. He's always professional and it's a pleasure to see him. But honestly, all their techs have been like that. AirMaxx is the type of company that gives you a sense of community and trust.

My one year review. In November 2024, I acquired a residence constructed in 1962 and initiated…read moreplans to replace the existing HVAC system and ductwork. After conducting thorough independent research--including resources such as newhvacguide.com--I contacted multiple HVAC contractors. The process involved two principal challenges: the phase-out of R410A refrigerant effective January 2025, and the need to find a contractor with expertise in HVAC inverter technology. Airmaxx Mechanical distinguished itself with an informative website, and Josh stood out by taking the initiative to perform a Manual J calculation (unlike the others) without prompting. Furthermore, unlike other companies that dispatched only sales personnel, Josh personally oversaw the project and participated directly in the installation alongside his team. I also wish to acknowledge Keri for her exceptional efforts in sourcing the desired HVAC unit and her prompt, responsive communication regarding any inquiries.

Part 1/2- "The customer is always right." As a front desk agent promoted to front office manager…read morefor varying hotels over the past THIRTEEN years, the aforementioned quote is by far one of the most well-renowned and most inaccurate phrases known to anyone with a customer service career; my own being no exception. That being said, the customer most certainly isn't ALWAYS wrong either. My experience with Ecoair LLC this afternoon was nothing short of an extensive and horrendous nightmare. I transferred from another hotel back in October and only recently took on the responsibilities at my current property several weeks ago. While trying to get everything in working order and ensure that my property stays up to par with repairs so that we run as smoothly as possible, I solicited the assistance of my maintenance tech to help with trying to get an idea on what the damage was going to be financially in two separate areas of my hotel. The back office located between the front desk, and the laundry room utilized most frequently by my housekeeping staff. I compiled a list of 10 phone numbers from different HVAC companies and relayed the message that we needed to make it clear, all we were interested in for the time being was a FREE ("WITHOUT cost OR payment;" is the definition of that word, for those of you alongside Ecoair in dire need of a vocabulary lesson,) consultation. My tech sat in my office with me for HOURS making call after call after call. After flying through my list and going the extra mile by trying to compile his own, he had the misfortune of stumbling onto this company. After several minutes on the phone with their receptionist, Natasha, and reiterating REPEATEDLY that we were NOT looking to pay anything for this particular visit, just merely looking for someone to help us make an informed decision on how to proceed; she politely told him "There is NO consultation fee." Now, after that, I'll admit, she did disclose that for her technicians to make any repairs (again not what I asked for,) that it was $210/hour with a 2 hour minimum. I heard him again ask for reassurance that there would be NO COST for our company to have them come out and assess the damage, to which she happily obliged. We. were. THRILLED. Upon their arrival, I greeted them eagerly and showed them which parts of my facility I needed repaired. I did my best to provide anything they requested and had my maintenance tech show him any and/or every room they inquired about while simultaneously trying to maintain my own job responsibilities and stay out of the way as much as I possibly could. A couple of hours later, Matt Mayo, the technician is suddenly standing at my desk. As I'm watching him intently interact with his phone while anxiously listening to some of the details of his findings and inquiring as to whether or not he had the ability to send me the photos he took of what he found, it was in that moment that he chose to let me know that he would be attaching said photos to the "invoice" ($420) that he was finishing up for me. The moment that word left his mouth, I became highly agitated as MY manager, MYSELF, and my maintenance technician had ALL, at every step, every opportunity made it very clear that I was ONLY looking to find out a "WHAT" before we tackled the "how," "when," and "HOW MUCH" for a Klondike bar. Those of us with a background in customer service recognize that you can't make everyone happy. Occasionally, unhappy client(s) merely need someone, (anyone,) to hear that they're angry and to just be quiet and listen. I maintained my composure, I didn't raise my voice, and I remained respectful as I vocalized with who, why, and what exactly I was upset about. After I explained to him that no one had informed me that there would be charges incurred for this visit, that myself as well as my colleagues were more than abundantly clear about what I was looking for, and that his receptionist "Natasha" in the future needed to clarify more directly that "there is no consultation fee" " ACTUALLY meant "We don't provide free consultations..."

Really trustworthy!! With all the changes in the upcoming months in the HVAC industry, they really…read moreconvey the different elements involved with the new technology that is coming out! Your needs could not be better met!

Of course the HVAC goes out at 6pm on Friday. I called the office at 10:47pm and a live body…read moreanswered the phone! A repairman came out Saturday morning. A new system was needed. The salesperson came out Saturday as well. We went with a variable system, had it installed first thing Monday morning and our house was cool again. Everyone we worked with was wonderful!

Have had James River work with us for several years now after having them install a new system to…read morereplace one of our units. This year we even opted to have them add another unit to their annual inspection. The tech came down and said that the older unit ignitor broke when he was reinstalling it - would need to be replaced. I thought, okay, you shouldn't have had to remove it to begin with but ignitors are cheap and surely he will waive the install charge given that he broke the part - note, the unit was working just fine before their visit and this part sits in an easily-accessible open space so to break it, he was just being careless. Anyway, they'll have to order the part and they will get in touch with an estimate. He continues his inspection and says the capacitor on the same system is 'low' and recommended replacement at around $280. It's a several years-old unit and I'm good with replacement of that part. My beef with James River is that they call me with the estimate for the ignitor and tell me it's another $280. I know the part is in the $25 range so I ask why so expensive given that, and they tell me it's installation. I tell him he's insane to think I should pay full install fee for a job that is literally two minutes or less and that it's only due to the tech breaking the part that it needs replacement. No middle ground - he simply says he can remove the job if I don't want it. I tell him to do just that. I ordered the exact part needed, name-brand, for $28 and once received 2 days later, had it installed in a couple of minutes and I'm up and running. I would have been okay meeting in the middle but James River just tried to gouge me. Ridiculous price for a minutes-long job and I got an overall scammy feeling from the experience. Seemed to me that the broken part was just entirely convenient for them to rack up another charge. I noted that on the invoice they sent for their visit it simply said 'ignitor broken, needs to be replaced' with no reference to him breaking it. Again, unit was working fine before they touched it, they were just doing an annual inspection. I don't take kindly to being taken advantage of and this experience caused me to lose any trust in considering James River for any future work, so...goodbye, James River Air Conditioning.