Had excellent service today at Mr. Lube to change out some burnt out lights. When I arrived, they immediately asked what service I need. They have 3 lanes, allowing 3 different vehicles to be serviced first come first serve. They checked all my lights and gave me the price before working. They were done within 5 minutes. The location of this Mr. Lube is a bit difficult to reach as you can only get in from one direction and leaving is similar. However service was good and efficient. read more

I recently had a very disappointing experience at the Richmond location that has cost them my business. Three weeks ago, I brought one of my company vans in for a routine oil change. The visit itself seemed fine, and I drove the van back to our warehouse where it sat parked. When I used the van again three weeks later, I immediately noticed a strong burning oil smell. After pulling over and checking under the hood, I found that the engine oil filler cap was missing and oil had been sprayed throughout the engine compartment. I returned to the Richmond shop and spoke with the same technician. I simply asked for a replacement oil cap, expecting a quick and straightforward resolution. Instead, I was met with excuses and blame. I was told the cap might have come off due to pressure, which is not realistic for a threaded oil cap. Then it was suggested that one of my employees may have removed it, which also made no sense given the situation. Finally, I was told I should have noticed the issue sooner. At no point was there an apology. There was no offer to clean the engine, top up the oil, or help source a replacement cap. I ended up leaving and sourcing the part myself after visiting multiple stores. The cap cost about $10, but the issue was never about the cost--it was about accountability and customer service. Mistakes happen. What matters is how they are handled. In this case, there was no ownership of the mistake and no effort to resolve it. As a result, they've lost not only my personal business but also the maintenance work for our company's small fleet. We're located nearby and could have been long-term customers. Very disappointing experience. read more

Abhi - who handled all questions I had and he was very good with how he explained all details of what he and his team was doing. I would recommend Mr lube and Abhi for quality service. Richard read more

Service higher than others , change winter tire with rim charge $95,00 others only charge 60,00 for Lexus rx350

Brar and Carin great guys. Did excellent job on my car with new tires. Service was pretty quick. Highly recommend to visit these guys. 5

We had a slow leak in our right front tire so we took it to Mr. Lube as we didn't need an appointment. We arrived and were greeted right away. We were asked to drive around back to where the tire repair area was and was told it may be a 30 minute wait, which was more than fine as we were prepared for a longer wait. We were offered a beverage as well which I thought was a nice touch. When it was our turn, they performed a thorough inspection of the tire and found a very small screw in the tread. As they repaired it, they told a story of another customer who had the same issue but with a much longer nail that completely damaged the tire. We got out of there in 15 minutes and a reasonable charge of $44. The place is run by a group of young guys, but professional and cordial. They do more than oil changes and tire repair so I would look up the services they provide before going elsewhere. read more

Brar and Vishal was great and they pumped my tires and filled up my windshield viper fluids and I recommend everyone to come to them for service! read more

I had my truck towed from Shell down the street and they quoted me for a new battery. Then, they tested he old battery and found it was fine so left it in there. They got my truck running and only charged me a little for the effort. Thanks, guys. read more

After years of going to this location I ended up with a careless technician. I took my girlfriend's car for an oil change on Sunday. He took off the air filter without re-installing the all the screws. He then removed a bracket with 2 screws to access the headlight and another 2 screws of the headlight and did not screw them back in. The bracket fell onto the fan belt causing a horrible noise and worry. This was my girlfriend's car and she had to pull over the next day and miss work. I then left work to rescue her. Overall a disastrous experience. I will never return to Mr. Lube. This was the least bad Mr. Lube location I had found and overall I have been satisfied until this event. I especially like the manager , who's name escapes me but he was not there. I emailed their head office and they did not reply, it looks like they don't care either. You should not get your oil changed there unless you can supervise the staff and bring your mechanic with you to help out in case they mess up. Buyer beware!!!! read more

Yuvraj and the team at Mr.Lube always doing a great job. Hard working group always taking the time to take care of every detail.

Mr Lube in Richmond will take advantage of you if you don't know much about cars. I went there for an oil change and like every bad review I've read so far, these scammers listed a number of issues with my car, which got me panicking and spending money fast. In hindsight, these guys are vultures. DO NOT GO HERE, Terrible service, pushy sales people, terrible attitude and try to up sell everything. Never ever going back again! Scam artists work at Mr. Lube. read more

I was in dire need of an Oil Change and as is my way I checked around for coupons and special deals and of course looked for some place close to my house. I chose Mr. Lube and called them first to get a quote on the price before I got there, I like to do that so I have a reference point if they try to change the price when I'm there. I showed up, the wait was very minor just one car before me. The service was quick and no upsell pressure. They mentioned my Oil was pretty dirty and said that due to that they would suggest a cleaning first. But he was quick to point out it wasn't a must have type thing and was perfectly fine when I declined. Ran through all the light and fluid checks, offered me a half off car wash which I accepted and I was on my way for about 120 bucks all in. A bit less than the average cost in my area. Overall a super positive experience, good workmanship, fairly priced, very fast and the half price car wash was a nice touch on a sunny spring day. Will continue to get my oil changes at this location as long as this pricing and service continues. Keep up the good work guys. read more

A customer since 2014 . Went in on July 1 st nice and early . Since hopefully it would be dead. Pulled into drive thought about taking change since leaving car . There was 6 x2$ ,2 x1$ and 3 quarters . Thought "how petty " and left it in cup holder. Came back for car hr later . After bringing there families my business with oil change package changed tires. Went to pay cash needed change and bingo... money missing! Let guy Im settling with know and nothing . I thought ahh just change What ever,I would have tipped that anyway. But on way home kinda bugged me . Then I got email asking me for feed back .Answered all questions and gave a run down in what had happened . A. All back was made and got a million excuses from manager all targeted back at me! lol Pls us caution , used them for yrs I don't have problem with service . But stealing and then trying to flip it instead of making it right ? COME ON . SHAME ON YOU . P.S See what Bill from Dragons thinks. 1 star because I couldn't figure out how to leave 0 read more

I got a great service from them. They are rea great in spee , way of speaking. Excellent read more

I have a 2005 toyota corolla i just went there for engine oil change which was really expensive! Unbelievable! It was my first car ever and the guy said my transmission fluid is brown and it needs to be pink so you have to change it. I said okay sure. They flushed the oil and because its an old car all of the metal and rust at the bottom of the transmission went in it and broke my transmission and i had to replace my transmission. It cost me $1500 and Mr Lube would not care about it. If you dont have a brand new car do not take it I seriously do not recommend to anyone. read more

I showed up at this Mr. lube for a tire changeover and as I was waiting for them to finish another car that came before me, they were trying to get the customers spare tire off the back with the spare tire cover and they used all sorts of methods to break this lock. I have worked in tires and oil changed for five years, so I told them a safe and fast method to take the lock off without damage. They ignored me and kept on bashing the lock until they broke the spare tire cover. When they took the cover off they didn't even properly balance the car on the jacks so the whole car tipped forward when they removed the spare tire. Now when I finally got my turn, their methods to pull stuck rims to my wheel bearing was bashing my whole wheel with another tire (which can ruin the wheel bearing as it did to mine) These guys seemed very inexperienced and would not take any kind advice in order to do a proper job. This seasonal change over took almost two hours and when I first arrived I know that they are supposed to offer coffee and a newspaper, and they offered nothing but slow inexperienced service. They also speak in a different language while they are around you which in my opinion is not professional because the customer doesn't know if you are talking about them or what. I appreciated their business because I had to get my tires done before driving the coquahalla, however it was a sketchy drive because they wrecked my wheel bearing. I DO NOT RECOMMEND THIS PLACE. Even the people only getting oil changes waited over an hour an a half for their oil changes. And I know for a fact that I can do oil changes under 25 minutes. So their is no excuse for this kind of incompetency. read more

I hate to give this review because I've been a loyal and happy Mr. Lube customer for nearly 2 decades. This location has to have THE WORST customer service in town. I go to Mr Lube because of the exemplary treatment they give their customers. This was a total and complete fail. I drive up and it appears there's a celebration going on - balloons, food, looks like this is going to be kinda fun. I'm looking forward to finding out what it's all about. Of the 12+ attendance on staff, one of them waves me into a bay behind another vehicle. There's two of us in one bay. This should have been my first red flag, but okay, maybe they've got a new policy. I sit in my car for 10 minutes - 10 minutes - before anyone even acknowledges me. No one says a word. None of the usual customer service touches, no coffee, no paper, no idea how long I'm going to be. Literally no communication from anyone. Meanwhile, the boys are strutting around, cracking jokes, shouting insults at each other, as if I'm not even there. I always love chatting it up with the guys who work at other Mr. Lube locations, but hey, maybe they're having a bad day. All 12 of them. (I look anywhere for a manager and it doesn't appear one is on the floor. That might explain things.) Finally one walks over and says, "You want an oil change?" Umm. At this point, I'm considering just backing up and going to Jiffy Lube. They quickly change my oil and print off my invoice. Another attendant asks if I want the windshield wash. I say, that would be great. He literally turns to one of the other guys and mocks me, "That would be great!" They laugh, then realize I've heard them, and quickly walk away. This is surreal, like something out of a movie. The printer doesn't work and the attendant says to me, "Want me to print this again?" No that's OK. No fluid checks, no door hinge oil, nada - compounded by mostly absent/rude customer service. I drive down the road, still a bit stunned, and realize they haven't even put a sticker on the windshield showing me when my next change is due. I won't ask with the balloons and food were about (and they never told me), but my experience wasn't just unfun. It was enough to make me decide I won't be coming back to this location again. Strong recommendation to the manager to put his team through some serious customer service training. read more

I give this location 0 stars. My wife went there and was treated horribly. They talked down to her and left her nears tears. I had sworn off this location due to bad service years ago, but my wife gave them another chance. read more

Ok, so I thought I'd had all the standard Mr Lube experience had to offer. Standard service. Oil change, newspaper, check your this 'n that, turn your head and rev, give your undercarriage the how's-your-father. Then pretend you're approving an expensive bottle of red wine when they display your dipstick, pay the man and leave. I usually buy my own oil filter and oil at a discount price in the States. A jug of synthetic oil costs me about $22, while the same is about $50+ at retail price in Vancouver. A full synthetic oil change normally costs around $90. By buying my own oil and filter, I can take advantage of Mr Lube's $27 'customer oil' change price, bringing the total cost to around $55. I could take my car to a number of places to perform this basic service. Several shops can do this for around the same price, but I like the no-appointment, drive-in, drive-out style. And they're open on weekends and at better hours than most service centres and dealers. At this shop in Richmond, one evening, the standard oil change turned into a great service experience. The technician started by giving me recommendations of which synthetic oil brands and weight to buy for Audi and where to look for the best deals. He suggested I pick up a few extra skid plate bolts for the next visit because a couple were missing and a new skid plate would cost a fortune if it fell off. After a discussion of how great my wheels are (stating the obvious), he also mentioned that the typical synthetic oil change interval does not need to be 5000kms as is (and was) usually printed on the windshield sticker, but rather 8000kms, so he adjusted it. Some research I did online following my visit confirmed his recommendation. Yes to getting a drive-thru honest opinion and a free lesson. Before this Mr Lube visit I would have docked a star from the review because the franchise recently decided to not offer free fluid top-ups between oil changes anymore. A simple, and cheap service that allowed me to get a few squirts of windshield washer fluid when I needed it, but it got removed from the service offering. Props to technicians who care about your car, and what you spend. read more

As a loyal, frequent client of this location, I've spent literally thousands of dollars there. Today I was treated like a stranger, an enemy of the shop. What a horrific, insidious way to lose a high paying client for life. From the terrible, indifferent greeting (offered no paper, coffee) from what I could only describe as a person that would rather be doing 1,000 other things rather than being there - to the cockiness of their behavior, throughout the process ** never again. With poor attitudes, they made several requests for information, which were all answered no less than 5 times by me. They were very inconsistent with the process compared to the other several visits there. Essentially, they were problem makers, instead of problem solvers. I bailed out... then the manager came to take my complaint. After I've decided to divorce a business, it is final. The manager had no clue how to earn my trust & respect back. This is likely the overall issue. Bad management. Judging by the host of negative comments here, obviously, I was just lucky prior, but today I saw their alleged real colors. I will write a note to the franchisor about my experience and I will tell everyone in my network circle to NOT go to that location. read more

I have to say the place is very unreliable. I have been going there for several years now and they lie about the service. They tell me I need to do something that in fact I have already done. And when they do the diagnosis tests the actually don't do them. I have two k own issues the last two times and they check them as fine when they fill out the service sheet. I really do not recommend place read more

All the service technicians were very knowledgeable and helpful. They offered us lots of insight about our vehicle and the related issues we were experiencing at the time. The owner himself was super friendly as well. We didn't have an appointment but we also came 1st thing in the morning, so there was no wait. I highly recommend this place if you're in need of some quick service/tune up! read more

They keep on giving well disposed and supportive client care insight . As they do have experienced crew of honest and professional automotive technician. read more

Went to Mr Lube Richmond to get an oil change for my mom's vehicle. The employees told us that her rear brake pads only had 25% remaining and they need to be replaced below 30%. They also said the rotors were rusted. They quoted us a $450-$500 bill to fix the brakes but we'd need to schedule an appointment as they didn't have the parts. We declined to book an appointment with them at the time and instead took the vehicle to Budget Brake and they told us that the brake pads probably had another 20,000 km left on the pads and they cleaned the rotors for us much cheaper. We also had a coupon for free wipers which they conveniently tried to forget about and I had to remind them 3 times. They say on their inspection report that they completed services such as a window wash but that never happened. They are only concerned about making money and up-selling. Poor customer service at this location which was disappointing after getting much better service at other locations. read more

I visited your Richmond,BC location a few weeks ago. I had the worst experience ever! I have always visited the one in Vancouver and never had any bad experience; however, this location really sucks. 1. The staff gave me the wrong direction and I scratched the bottom of my car. 2. Staff member told me about the problems I have with the transmission fluid and I specifically asked him to hold on the service as I wanted to call a family member to consult first. After I finished the phone call, he told me he had drained the fluid and now I will have to pay to get it refilled and pay $129.99. I was really upset and he offered a discount on the transmission fluid change, but I refused. Finally, he said he will not charge me for the change. 3. I called before I visited the shop and asked about the 15% discount on engine oil change. But at check out, they gave me $5 off which was wrong. I told the staff that it should be $7.80 off not $5.00. He then changed it to $7.00. It just shows how easy it is for staff to over-write and make up prices as they please. There is zero internal control and bad customer service. 4. I brought all my complaints to the manager before I left as it really bothers me that a big brand like Mr. Lube would do such a thing. The manager and I went over the whole thing and put a note in my customer file saying that "confirm with customer before performing any service". I found it ridiculous, should not this be a standard protocol? You explain the service and clearly give a quote before performing a service. I will never visit this location/Mr. Lube again. read more

Best place for vehicle maintenance in Richmond. The staff is knowledgeable and they get the work done as soon as possible. They even repaired my tire while I had a coffee. They are the best. read more

Being lured by a crappy free coffee and a free paper. They try and get you to buy things you don't need. A kid to be about 17 tried to tell me that my Tranny oil was expired - and my filter needed this. When I hesitated because it was going to cost me over $350 he told me they would give me 10% off and a free filter...umm, I am sorry when did car maintenance become a bargaining issue. Wont go back and will wait for mcdonalds free coffee ;) read more

Wife went in for an oil change a few months back... They told her of some problems she said ok BUT I have I have mechanic so don't do it... They did it and charged $460?!?!? They denied this and said they have video WITHOUT sound! They told us to bad... This is an ongoing complaint for this location! Not even a small refund or anything! read more

They ripped me off. Said they would give a discount, then "forgot". I asked for the standard package and they sold me the premium. Tried to get me to change my transmission fluid (for another $85) at 100,000 km when the factory service maintenance schedule does not call for it until 192, 000 km. Dishonest. Avoid. read more

I've been going to Mr. Lube regularly since 1998 when I bought my first car, but never again! Went to get my usual oil change and as a regular customer I'm used to the whole upsell thing. But today's experience was just outright dishonest. The fellow (I wish I got his name!) brings me two white cards and begins to tell me my automatic transmission fluid is at a "critical point". He shows one card that has bright pink fluid on it and tells me this is what the fluid is supposed to look like. He then shows me the other card that has fluid on it that looks nearly black. He tells me that is my cars fluid. I ask how much a transmission fluid change is and he says it will be $129.99 but, hey, it only takes 10 minutes to do!. Luckily I told him I'd think about it. But he pushes me about damage to my transmission, blah , blah, blah. I almost cave but I politely tell him no thanks. After this I go to my regular mechanic and tell him about the fluid issue. My mechanic goes out to my car with me and we pull out the transmission fluid dipstick and wipe it on a piece of white paper-towel and low and behold - it's more or less bright pink! My mechanic then tells me this is a regular "scam" by quickie oil change places. They MIX transmission fluid and old oil to make you think that your cars transmission is about to seize up. Sorry Mr. Lube - you just lost a regular customer and hopefully you lose more after this kind of crap. read more

Worst experience I've ever had at a mechanic shop. Trying to tell me that I needed a transmission flush when I just had a flush 2 weeks ago!!! DO NOT GO HERE, Terrible service, pushy sales people, terrible attitude and try to up sell everything. Never ever going back again! read more

Decent job on my brakes (pads and rotors) no issues with it afterwards but they did try to upsell me a lot while I was in the shop because I did my oil change read more

I think im actually quite lucky igot pretty good service last time i went. Free wifi free newspaper. Free hot drinks. Service was great polite knowlegable. Its my first time going there. A little too expensive tho. read more

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Best customer service I ever got. Always prefer to go at this place. I go for oil change at this place. They do all checks for me. What services need to be done now or in future. They always let me know. Staff has good knowledge and are kind. read more

I've been to many Mr.Lubes across the country but this one is takes the cake for being the stereotypical shoddy quick lube place. No coffee or newspaper offered, did not go around to grease the door hinges or clean the windows like other Mr.lubes do. They did not even ask what oil I wanted before the guy started pouring it in. He sarcastically says... "Uhh synthetic?" When I caught his attention. The "inspection" consisted of shining a flashlight around the engine bay for 30 seconds. A kid with his hands in his pocket casually walks over to tell me how he wouldn't buy my car and hated the brand of car I was driving. Oh yeah, and of course the upsell. $99 for a bottle of injector cleaner no one ever needs. The rest of the industry moved on with much better and professional service. I suggest you try another location. read more

i drive an old crappy car and they keep it running efficiently i have peace of mind that it's safe they tell you what they find in their inspection, so you are aware of what's going on with your car you don't have to buy anything extra if you don't want to i have been going here for years and learn something about my car every time they showed me how to check my tire pressure i learned how my wiper blades clip on and how to clean them to prevent streaks i know how to check my air filter just little things so i don't have to pay someone to do it for me when you have a really old car, things like this helps a lot the manager is very friendly and knowledgeable i rarely have a long wait...20 mins max all the prices are laid out for you in a menu they give you when you arrive just be aware that there are taxes and an environment fee added when you check out the menu is just the base price overall i am happy and my car runs great read more

Been to a few Mr. Lube, I find the experience varies from location to location. This location has relatively average to good service, unfortunately they also try hard to up sell you with things, which I can understand. However, while they did that, they forgot to reset my oil change signal. read more

Richard C. Richmond BC Total scammer, I brought in my Kia Soul for a regular oil change. They tried to point out everything wrong with my car. Shown me a printout from a battery checking machine and told me my battery was going to die in 4 days. (how did they know the exact time? a doctor couldn't even tell when a cancer patient was going to die. You can only guess.). My battery is still working good after 4 months. They also said my coolant was so low that they couldn't check the coolant. In fact my radiator was filled right to the top. They shown me a very dirty air filter, I end up buying a new one from them for $50. ( Now I have doubt that was my air filter, and I can buy an air filter from Canadian tire for $20.) When I left, they were not happy and didn't say thank you at all because I said I would bring the car to my own mechanic. This place cannot be trusted. My recommendation: avoid this place. read more

Too pushy for creating more money, they tried to sell a Transmission oil change that was done a few months ago so I knew it didn't need to be changed also they tried to push a Rad flush and coolant change which was tested recently as well to be fine. Moral of the story they are not honest, they just want to sell services you don't need, taking advantage of the ignorance of the customer. Will not go back Buyer beware. read more

I was in dire need of an oil change and, luckily, had this Mr. Lube in my neighbourhood. Service was prompt and quick, and there were no attempts of up selling from any of the attendants there. The floor technician also ensured that I had been offered drinks, newspapers, etc... and even informed me to avoid any extra service packages that may be offered my way, as my car was still in tip top shape. Overall a great experience fostered by the great staff there. Highly recommended. read more