i have done with oil change of my car after oil chnge my coolent started leaking and heat stop working and chrge extra

Truly care for their customers, professional advice, expeditious and courteous. This is the only shop we trust. Josh Wilson is on top of keeping his crew in action. read more

Over priced compared to nearby shops and did not explain what they were charging extra for.

I was 3 hours from home when I saw I was missing a lug nut. I was greeted with a smile, the gentleman who helped me got me a new lug nut, torqued it up and sent me on my way WITH NO CHARGE! read more

Always had great service. Came in today no charge for multiple fluid and battery checks. I have been to other drive through car services and this one is the best. read more

tire install= rim damage. Business denied responsibility. stated it was " road rash". however the damage is vertical to the rim not in line with the rim had it been road rash. vertical damage would be caused by a " prying" motion. I've had this vehicle only 2.5 months and know the rims were pristine prior to install. considering small claims court. read more

Mr Lube - Gas Stations Near Me - Victoria, British Columbia

Always friendly they always offer to do extra and they don't push it, they only ask.. We drove up with our dog and he was spoiled rotten got 2 milk bones by Josh , shawm, and James and another nice guy!! Everyone is "Super cool"! Free tea and coffee too!! Cheee huuu! They are efficient and courteous !! Thank u from the Mini, Rob, Rocket and Lisa! Aloha and Cheers!! read more

Mr Lube - Gas Stations Near Me - Victoria, British Columbia

Victoria location as atrocious. I was told the wait would be half hour but they ran out of pickle forks for the guy ahead.. I was stuck in line between cars while they waited for the parts delivery. When I was finally seen after an hour and 5 mins they told me they didn't have the right filter for my car but I could wait and they would order for delivery. I wasted an hour and a half and left with n oil change. When I called in the french guy on the phone said yeah well we run out of inventory all day because he can't possibly keep track of everything needed (sounds like someone is completely incompetent). I said perhaps they have the young people asking if we need coffee/water, look up the car make and check to see that inventory is there rather than find out while we are on the lift after waiting twice what they said. His response: "Everyone has to wait in life ma'am and you're no different. Disgraceful business operations, disgraceful customer service. read more

Lined up for an oil change, was upsize for a transmission oil change in addition. Everything good until my vehicle's undercarriage shield fell! Tells me their work is below standard. Will not go there again! read more

I did oil change in Jan for my vw, didn't notice the oil slowly leaking after that service until the waring light on, after I went back to store checked with those guys again, they said not much they can do , I went to mechanic next day they told me the oil pan plug was damaged by someone tied yo much and also missing 4 of the bolt and clips for the oil pan cover , obvious mistake by those guys made for my car, never go back again, very disappointed for the shitty work by them! read more

Had to come here 2 times the past couple days for different reasons and they always so helpful and efficient. Whether I've needed my oil changed, battery replaced or tire patched, it's always done quickly and efficiently. Will always come back these guys. read more

Mr Lube - the big nail I had taken out and then patched - Gas Stations Near Me - Victoria, British Columbia

I bought a Battery that was under the 30 month over the counter replacement. I was told on the phone to just bring in the battery. Manager said they would not replace it and was told to go to Interstate on the Colwood strip. He claimed Mr. Lube only has a 3rd party warranty. They need get their act together and get employees trained on the warranty policies as to not waste people's time and gas. read more

Always stellar customer service! Very knowledgeable staff too. 5 stars They offer you a coffee or tea and a newspaper if you have to wait read more

Went in for an oil change and all was fine until I got the bill and saw that they charged me $7 extra for "non-standard oil filter".I asked for an explanation and they said they they "had to make a special trip upstairs to get the filter".WTF? it's for a 2015 Dodge Caravan,one of the best selling cars in Canada.You'd think they would keep some of those handy as they likely get several of those in a day.And $7 to have a lackey go upstairs and grab a filter? sounds like a scam to me. Check your bill and refuse to pay for this blatant cash grab. read more

Staff is incredibly pushy. People seem demotivated and upset generally. I've been in a few times and there always seems to be something due. I just have a hard time trusting these people. That said..... oil shops are mostly the same. Over stressed sales oriented drones. This ones the same. read more

I was the first car in line at the the bay I pulled up to when I arrived. I was asked to change spots with a car that pulled in right before me because they should get service first. Made perfect sense to me and I happily changed. I ended up watching 2 different vehicles arrive after me, get service, and leave again. The car I made room for got their service and the vehicle behind them was directed in. It appears the first come first served policy had ended. After an hour of waiting and seeing someone pulling in to a bay after a 15 minute wait, I finally left. Unless you have all day with nothing to do, skip this place completely. read more

I needed an oil change and saw that Mr. lube had no cars in there waiting area. I was directed to A bay that had a truck inside. I was asked if I wanted coffee water or a paper and I took a water. I sat there and I sat there and I sat there and finally about half an hour in someone finally came to my window and asked if I'd been given an estimated time. I said no and I was going to go and talk to someone because I've been sitting there for about half an hour. The guy says to me well first off you haven't been waiting half an hour and you will be needing to wait another half hour. At which point I said "well thanks so much"sarcastically, "but I don't think I will wait another half hour and someone should've told me how long I would be waiting." Needless to say I'm not very happy with the service and how I was talked to and left. Usually I'm quite happy with this locations service but no. Update: The owner of Mr. lube in Victoria contacted me after I complained and is taking action. A super nice guy who really cares about his business and his clients. He is going to compensate me. I have change my stars to reflect his good business ethics and not the one of his staffs poor behaviour. read more

I went here expecting a relaxing oil change while reading a news paper and drinking coffee. Instead I received three pushy car part salesmen. They kept bringing parts of my car to me saying it needs replacing and they sell them. When I said no, they would make a remark like "it's only going to get worse" or "we sell them cheaper". Then they saw the tread on a tire was low and needing replacing. They are obviously new to the tire market and really wanted to replace it themselves. The manager came over and gave me a quote on two tires with a speech about safety. I paid for my oil change and went straight to Kal Tire who gave me a quote on two tires for 100$ cheaper. Never going back. read more

Fine for an oil change. Refuse everything (EVERYTHING) else and take your car to a real mechanic for whatever they come up with. Been here twice, both times shelled out way more than I've ever paid my current (good) mechanic, and both times nothing got fixed right, and my car came out running worse than before. No, the fuel-cleaner-additive is not worth it. No, you don't need Mr. Lube to clean your throttle cable. Bottom line, Mr. Lube is for oil, not repairs. Take your business elsewhere. read more

Went to Mr Lube today with daughter, waited in line, then was told we had to move as guy beside was there first. Now I ask you when was the last time you were in a grocery store and asked to move from line because one line was slower, I believe never. Today you lost not one customer but two Mr. Lube. read more

Five Star service! This family owned business goes out of their way to help! I was even just a vacationer needing my rental car flat fixed, and they did everything in their power to get me back on the road safely! Victoria you are lucky to have this business at your disposal, they know Customer Service! read more

Lower mainland AND Nanaimo locations will top up your oil for free, twice, between regular oil changes. Victoria location charges.

I went to Mr. Lube for an oil change and my car was damaged during the change. Three employees promised Mr. Lube would pay for the damage and referred me to a mechanic. When I got to the mechanic, he said Mr. Lube is refusing to pay for the damages I incurred at their shop. I went to speak to Mr. Lubes manager in person and he told me all three employees had changed their stories and were denying that they promised to pay for the damages. I saw one of the employees and he lied to my face, refusing to take ownership for the referral and the promise to cover the damage. The manager watched the videos of me driving in with a working vehicle, driving out with a broken car, and his employees referring me to the mechanic. He said that this was not enough "evidence" for him and that he did not believe me. I was a repeat customer at Mr. Lube and I am NEVER going back. Due to the lack of integrity, horrible customer service, and damaging vehicle service, I would not recommend Mr. Lube to anyone. Please go somewhere else for your vehicle services. read more

Reliable, thorough and friendly service! They really are thorough which I appreciate, and will let me know if something needs replacing without being too pushy about selling it to me. Nice to read the paper and sit in the car while you wait. read more

I had a great experience for the second year at Mr. lube. Boodie C. and GD also BL gave great professional work and the utmost courtesy.Always polite and NEVER pushy.My car runs smoothly and is very happy after my oil change (and special thanks for replacing my low beam bulbs-which are under warranty still from last fall). I can see again!! Mr.Lube started my day with a coffee and paper, then even oiled my door hinges. Being a female I was glad to see this garage didn't get pushy with lots of extras and are totally professional. Fast and courteous workers and I will DEFINITELY RECOMMEND Mr. Lube to all my family, friends, and co-worker. they get 5 STARS in my book. Thanks again. read more

Showed up on a saturday morning. There were a few cars infront of me but a tech came out within seconds with the newspaper and service guide, asking me if Id like a cup of coffee and letting me know that it will be a couple minutes. While waiting, with a decent cup of coffee, my door hinges (all 4) were tuned up without me even having to ask. A couple minutes later I was in the bay and getting a new account set up as it had been my first time. They have a screen facing the drivers side window where you can make sure all your info is correct and see your summary later on. The tech in charge of checking all my fluids was polite, upbeat, and prompt. He compared my air filter to a new one, making it obvious how badly I needed a new one and did the same for my transmission fluid. I choose high mileage oil and added to the new air filter my total came to just over a hundred bucks. (skipped the transmission fluid flush) Aside from the cost, I was completely stoked on the service these guys were providing. Check out Ho Tongs right beside Mr. Lube as well, schezwan special noodle!! read more