We have purchased three or four beds from these people over the past year or two spent thousands of…read moredollars I wasn't gonna go back to him and I shouldn't have so I had a bed with a 10 year warranty on it. They're not taking care of that the salesman that I had Jimmy Welch made promises they set up delivery 2 nice men came out with the bed didn't install it they were told about a return a warranty. They said it would be warranty, but they couldn't take the bed with I can't put old beds with new beds never came and picked it up. Paid $200 extra for having the bed set up. Nobody set it up. Promises made never kept Keven can't even describe what he is Power hungry idiots I'd have to fire myself if I had them in my business and Mr. Roger I don't know where he is. He's like a ghost. He's not watching over his shop. I go into the Turkey Creek store and Jimmy Welch is sleeping on their beds with his dog in the middle of the afternoon I don't get it absolute worst do not and I mean do not buy a bed from this company at any of their stores go elsewhere go to Ashley go to Knoxville wholesale the best bed they have is a Tempur-pedic bed buy it from them, but don't buy it from the the bed store I'm done. I hope you are.

If a new mattress is in your future, I would like to recommend Wayne Adkins, Sales Manager at the…read moreBed Store in Powell, TN. He helped me with the purchase of a Kinesis latex mattress. First of all, he gave me a call when the mattress went on sale, and continued throughout the sale process, answering my questions with his expertise. He cares about his customers and if you have a problem, he treats it as if it's his own. I would also like to give a shout out to Dillard and Brad, the two young men who delivered the mattress. They were so nice and very careful with the delivery, making sure it was placed just as I wanted before they left. Mr. Cunningham should be pleased to have all three of these gentlemen representing his business. I love my Kinesis mattress! Ann W.

Tommy, the Maryville store manager, was very helpful the day I visited in May 2024. He was very…read moreknowledgeable and not pushy - actually encouraged me to shop around. I tried out almost everything in the store and ended up choosing the ZZ Signature mattress. Even though it was one of the lowest priced mattresses in the store, he assured me that it is a quality choice. It has been great. I'm sleeping much better and I absolutely love the pillows that came with the Classic Serta Bundle. The delivery guys were great and the whole process was smooth. A very positive experience.

We were needing a mattress set for antique bed and they had exactly what we needed. The price was…read morewonderful, they gave excellent service. The delivery service was fantastic, they were right on time, and so friendly. We will definitely use them again..

I don't really write reviews unless I feel it's needed and I feel this one is NEEDED. We purchased…read morean expensive sofa set from Sofas & More. One part of the sofa was delivered damaged, unusable. We had a really hard time just getting the manager to replace the broken piece that was delivered. Within a year other parts started falling apart; motor went out, the inside of the sofa was cheap plywood, like cardboard. After the year we contacted the store and they told us to contact Capnip, the manufacturer. We did and sent pictures of the damaged parts. Catnip never responded and I think they have us on a scam phone because every we called, it just hung up. When we called the store manager, he was so rude and aggressive with us. We had to throw one section away because it was completely broken, we also spent about $100.00 to replace the motor on one sectional, and the rest of the sofa is breaking down as well. We can't afford to buy a new sofa as this one was $3,000. Honestly, we've never had a negative experience like this with a store. It's best to buy from a more reputable store, hopefully you will have a better and safer experience than we did. BUYER BEWARE.

I purchased a recliner on 12/7/24, I had the recliner for 4 days and the metal base collapsed under…read morethe recliner dumping me out in the floor. I call Matt, the manager at store and was advised that he could not give a refund or store credit. I took the recliner back to the store drop off and discuss options moving forward. I was told by the lady at the front desk that no one there could discuss options with me and the manager Matt was gone for the day. Mrs. advised me to drive around back that someone would meet me there to unload the recliner. I have been a loyal customer to this store for several years and feel that I was treated poorly by Matt the manager as well as the staff.

This store looks small from the outside but has lots of beds at amazing prices. The store owner was…read moreknowledgeable, helpful, and kind to me when I went in looking. Their delivery service is great as well.

We are obsessed with our new mattress from The Mattress Place! The owner got it delivered to us…read morenext day and we were able to sleep on it that night- didn't have to wait for it to inflate! Most comfy bed I've owned and incredible customer service. We even got a picture with the salesman who helped us out bc it was that great! first night sleeping on it my Oura ring gave me a sleep score of 93! Woo! thank you!

Amazing experience with Chad! Super knowledgeable, patient, and kind. They extended the deal to…read moreallow us to take our time and think about our decision. Definitely would recommend!

Today I met Connor the literal best and most knowledgeable salesperson (who isn't sales-y but also…read moreefficiently does his sales role)! I went in because I drove by the sign on the building a few weeks ago "Organic Mattress Gallery". I decided to check it out today specifically because I started having lower back pain and although I sleep well throughout the night, I wake up with the pain that ends when I start my day....I figured, maybe it's my pillow? I walked in and was instantly greeted by a kind face and big smile - Connor you are awesome! I walked out with an awesome pillow, which just so happened to be on close out, after getting allllll my questions answered without hesitation and seeing the genuine belief in the company he works for. If I decide to get a mattress, or new healthy bedding, I am definitely coming back. Recommend this place 100% check it out for yourself!

Exceptional, no pressure, service. Store Manager, Jarrod Webster, was extremely helpful, polite and…read more(most importantly) patient. Jarrod is genuine and not just trying to "get you in bed". He listens and didn't push "upsale" after determining what we liked. If you're in a need of a mattress, go see Jarrod and be sure to tell him I sent y Not only was our experience with Jarrod great, it was so refreshing, dealing with the two young men, who delivered our base and mattress. In this world today, unfortunately, many people don't even want to work, much less enjoy it. We had the pleasure of dealing with people who, we're not only punctual and did what they said they were going to, they did it with a smile, politeness and kindness. Thank you!!!

This store is truely a " customer oriented" business. they aren't happy until you get exactly what…read moreyou want and you get a great night sleep. we bought a bed that was not exactly what we wanted( it's hard to figure out what you like in 10-20 minutes in a store , once they delivered and set it up we slept on it and decided it was not right for us. we called and they gladly came by and picked it up. we went to the store and picked out another and they gladly re-delivered it. it was much better for us . Jered and Kevin are awesome sales people and we strongly recommend the Bed Store in Lenoir city . free touch less delivery and set up ! we will be back ! big thanks

Great inventory and selection. Store is clean and well laid out. Lots of sales help. Item we…read morepurchased has held up great and we plan to go back to purchase some living room furniture.

I purchased a loveseat and leather barrel chair. Salesman was helpful and knowledgable. Delivery…read morewas prompt and furniture was placed where we asked. They have a huge selection of furniture for every room and a museum that my husband and found interesting!?

This place is huge and everything in there is high-quality. I wish I could've bought stuff but it…read moreis extremely out of my price range. If you come here make sure that you bring your paycheck because even for a small wooden side table was about $1000.

We stopped into Smoky's Furniture and narrowed our options down to two sofas. I appreciated that…read morethe salesman gave us room to browse without pressure--he was available whenever we had a question, but never hovered. It felt like we had the space to really think it through. One of the sofas I had my heart set on was more expensive, and honestly, I was leaning that way. But when we returned the next day, we ended up choosing the less expensive one because of how the sun hits that part of our home. It was refreshing to feel like our best interest came first--not the sale. That kind of honesty stood out to me. And I'm genuinely glad we chose the one we did. It looks beautiful in the room and fits like it was made for the space. Their prices were very reasonable, and the bonus? Our new sofa was delivered that same afternoon. For a small fee, they also hauled away our old one. The delivery men were professional and place the sofa. The whole experience was pleasant, professional, and just easy. I highly recommend stopping by--even if you're just browsing, you may find exactly what you didn't know you were looking for.