This company by far is the best Plumbing company I Had ever dealt with. They provided me…read morewith great service , Anthony was prompt , honest , fixed my problem immediately . Anthony is excellent plumber and is a master at his craft Bravo. He changed my broiler In a few hours with no issues at all . Not only do I recommend him highly, he made me a customer for life thank you Anthony Hal Gordon

No call backs at all. I called to get a quote for a new hot water heater and left a detailed voice…read moremessage. I haven't heard a peep. I have begun to keep a list of companies not to bother in the future.

Thank you to the owner…read more Doug repaired our pipe, a very impressive young man. Responded quickly, solved our problem and were extremely professional. Highly recommend.

I had a leak under my sink and called Caballero and Sons plumbing. They told me my leak was coming…read morefrom my drain. He replaced my drain and a week later I noticed water dripping from my daughter's bathroom ceiling which is below the kitchen. I also had a huge leak bursting out of my pipes when we put anything down the drain! This leak in the bathroom was dripping out of the ceiling and bubbling up on my newly painted bathroom. (Thanks Caballero and son!) AM PM Plumbing was recommended by a friend. I called and they came out the next day. I was told my pipes under the sink weren't lined up correctly and weren't tightened as well! Not to mention the drain was loose! The young man who fixed my problem was the owner's son. Very nice young man, neat and fixed my leak immediately! Price was very reasonable too! I would definitely recommend them!

Absolutely terrible experience with Franco Belli Plumbing. I called them to service my water…read moreheater, and the technician was at my home for less than five minutes before refusing to perform the work, stating that my unit was not serviceable by their company due to missing parts. No repairs were done, no meaningful diagnosis was provided, yet I was billed $280.35 for "one hour of service." Moreover, this is something they could have easily asked me to check prior to coming over. At no point before the visit was I informed of a mandatory one-hour minimum charge. Only after the technician declined to perform the job was I handed paperwork with that language buried above the signature line. This is a classic bait-and-switch, no disclosure up front, refusal to provide the service, and then a hefty bill.

I had a really good experience with James (with the read hair) from Franco Belli. Our kithen sink…read morewas a mess with a sudden major clogging situation that we would unclog then it would back up and overflow again making mess. James was incredible. He came in ready to assess the situation with barely 12 hours notice (emergency request from us), calmly took control of the situation by politely asking key questions and getting the info he needed to make sure he could take care of it later in the day (after he returned from his regularly scheduled client for that morning). When he came back, he got to work on the sink, answering any questions I had explaining the infrastructure etc helping me understand what was going on. Super friendly, engaging, and knowledeable. Ask for him next time, you'll be happy.

Professional and expert service, especially prep work and cleanup. Highly recommend. Very lovely…read moreand caring people.

Excellent work Came right away to replace my water heater Very friendly as well.read more

Reliable as well as fair. The number one choice for plumbing and heating in Hudson Countyread more

Had a plumbing scare after hours. Left a message and received a call back in the morning. They were…read moreable to come out same day and arrived at the exact appointment time. The issue was resolved quickly and my questions were answered. Was given a fair price. Happy with the service. Highly recommended.

HSM Piping & Heating manager, please cancel the water heating contract on 4310 Gunther Avenue due…read moreto worker Keno took $8,000 cash from me Teresa Wong in 2021. I contacted Keno to stop the service due to insufficient $12,000. I asked him to refund $8,000 back to me at that time. He said his business owner cannot return the devices for money. So I told him that his boss can write off the new boiler device at end of year tax return. And then Keno never got back. I called the manager of the office Adam who answered me not be notified this big problem from Keno. I really need back this money. Although I sold my house in 2024, I am a widow unemployed senior who demand the justice of this case. Anybody, please read this whole message to the claim public places for my necessary procedure to get back the money. I am hard earned income survivor all these times.

DO NOT EVER USE THIS COMPANY UNLESS YOU WANT TO BE SCAMMED. . WE experienced a flood in our…read morebasement 2 weeks ago and this guy Ackeno was called and showed up to access and make the repair. After attempting to snake out the problem???? With no success He then went on to say that there was a clog in the pipes and the entire bathroom shower pipes would need to be replaced for $10,000. We must have looked as though we were born yesterday. Long story short... this guy Ackeno charged $1500 for a problem he NEVER fixed. Another Plummer from Angie's list was called in for the repair that HSM failed to complete and this second plumber exhibited such integrity he showed up and quickly accessed the minor clog problem by removing a washcloth that was clogging the drain under the shower area for a reasonable price of $250. ALL I WILL SAY IS BUYER BEWARE OF HSM IF YOU DON'T WANT TO BE RIPPED OFF AND MAKE SURE YOU ARE DEALING WITH A LICENSED PROFESSIONAL.

We found the heat was not working on the upper level zone of our home. We contacted this company…read more The company said they charge $95 for the visit over the phone, but when the plumber came he said it was a $100 deposit to do the work, we agreed and gave our debit card information. The plumber found a leak where the zone box that needed to be replaced. He said he didn't have the part in his truck but would check with the other mechanics. He said he could hook us up with a guy selling heaters to keep the pipes warm until he gets the part otherwise the pipes will freeze overnight. We declined. He later calls and says he could not find the part and would get it from the store in the morning. He tells us we can purchase four space heaters for $100 from his girlfriend. After being unable to find a heater on our own, we agreed to purchase two space heaters for $50 from him. We set them up in the garage and in room above the garage. The next day, the company actually deducted $125. When the plumber arrived, went to inspect boiler and let it slip that he just went straight home because his priority is to have dinner with his family every night. After installing the part, he had to wait for an assistant to bring a defroster because the pipes were frozen, (determined by only looking at the boiler in the garage). Once, the assistant arrived with the defroster they only attached it to the pipes in the garage. After forcing water through the system, they told me to check the pipes up stairs. We found water coming out from the baseboard heating. The assistant immediately replaced the pipe with a blowtorch. When I came back into the garage the plumber showed me that one of the black valves in the garage started leaking and went to the store to get it replaced and left. I began making small talk with the assistant, he told me that he doesn't even work for the company he is a friend of the plumber. When the plumber came back, he replaced two valves very quickly and I didn't realize it until I saw all the valves were now red instead of black. I asked him why he did that and he said both were leaking. I told him I only saw one leak and he said he can show me where it was leaking from. After the plumber used the defroster again, two more pipes burst on the opposite side of the room. After the third time, one of the previous pipes that was just replaced had also burst. By this time my husband texted me back saying that he spoke to his coworker's friend who's a plumber and that the whole thing could've been avoided if they had just drained the system and used antifreeze. I asked the assistant if this could have been avoided with antifreeze and he said "yeah, maybe." My husband called some time later and I gave the plumber the phone, he told plumber to stop doing what he's doing, to drain the system and put boiler antifreeze in. The plumber replied that it wasn't a good idea, that the job is almost done and that he will have to do it on another day. My husband complained that would cost more money as it would be a whole new service charge. The plumber said he would check with the office an handed me the phone, while I asked my husband what transpired, the plumber ran the water through the boiler one more time stating the system was fixed and service was completed. He showed me how to use the thermostat properly and said everything was set. In the final walked through with the plumber, we heard water coming down and saw that almost the entire ceiling had collapsed in the back bedroom!!! I was in total shock and began to cry. All of my things were soaking wet with patches of debris from the ceiling and insulation. The plumber tells me that it's not as bad as it looks. They replaced the pipe in the ceiling then went to the truck to call the owner of the plumbing company. When they returned, they gave me a bill for over $1900, stating they found 9 split pipes with no other details and left. The bill didn't include the $125 they already took out!!! After my husband came home we started cleaning up the ceiling damage, we later realized upper level was still not working, they merely turned the system on downstair and left the upper level off. We had another plumber come the next day, in ten minutes he determined the issue, properly drained, defrosted, and had the upper level working. We called the owner the next day, we requested an itemized bill, informing him the system was not fixed by his mechanic, the ceiling was damaged, the busted pipes could have been avoided, and the conflict of interest with the plumber selling heaters on the side. The owner replied that he knows what his guys do and was okay with it. Looking at the itemized bill, we realized it was inflated. We were charged for additional hours, the "assistants" labor, and the materials listed were four times the retail price. The owner's response was he can charge whatever he wants for materials.

Five stars are not nearly enough to express my satisfaction. Professional, honest and efficient. To…read morehave a company dispatch someone and have him arrive by 9:00 am on a national holiday, only to fix my broken AC unit within an hour without up charging is not something to go unnoticed. Caring, courteous and fair. I'll never call anyone else to service my heating, plumbing or air conditioning. -Jason

After moving to Staten Island three years ago, I've had two plumbing emergencies--one involving a…read moremajor main line in the basement, and another with my bathroom sink. Eddie came highly recommended by several people, and now I absolutely understand why. Both times I reached out, he was at my house within a few hours, ready to help. Not only did he have everything he needed on hand for even the bigger job, but he also took the time to explain what the issue was, how it happened, and how to prevent it in the future. He was incredibly patient--especially as I was feeling overwhelmed and panicked--kind, knowledgeable, and made sure I fully understood what was going on. Excellent service, communication, and pricing. Thank you, Eddie. We truly appreciate your professionalism and urgency, no matter how big or small the job is.

I had an emergency plumbing issue late at night recently and Drains R Us came through for me in the…read morebest way. Alex responded incredibly fast, showed up prepared, and handled the problem with total professionalism. He was thorough, efficient, and super friendly and relatable , made us feel as if we were family. Honestly made a stressful situation so much easier. His pricing was also very reasonable, especially for a late-hour emergency. I'm so grateful for the quick response and amazing service. Highly recommend Drains R Us!!!