This rip off company ripped my vinyl plank floors up and did not replace them and threw them in the dump Second, they just withdrew money from my account without knowing my account number and debit card number. This company is shady. read more

Mr. Rooter provided timely, friendly, cost effective and professional service both inside and outside my home. Initially called for a plumbing problem in a bathroom, I called again in a few weeks later for an irrigation system repair. In both cases they responded quickly and, in both cases, met my above-mentioned standards. Mr. Rooter is the best plumbing experience I've experienced in my 20 plus years in the Wilmington area. read more

They came and quoted me $700 to snake my kitchen drain. For some reason I agreed to this ridiculous price

I guess you get what you pay for. I decided to upgrade our home to a tankless water heater system. I called 3 plumbing companies to provide an estimate. Two of the companies came out the same day while one- Mr. Rooter, wasn't available until two days later. Little did I know this was a sign of things to come. Mr. Rooter's technician was friendly and seemed knowledgeable enough. Both the other companies stated they could have me up and running the following day while Mr. Rooter told me it would be the following mid-week before they could do the install. Despite one of the other companies offering a price match I respected that Mr. Rooter offered the best pricing upfront and gave them a deposit to do the install. I was told the tech would arrive around 8:00-8:30 Wednesday morning , do the install and with luck have it inspected and get us online with the new system. The tech showed up around 10:00- an omen. I assume with the late start he wasn't able to complete the setup. No big deal, I'm not without hot water so we'll just finish up the next day, right? No, after a couple more "prep" visits, one incomplete inspection and my expressing some frustration on a couple of occasions I'm told they will finish the job tomorrow which will be a week past the original time. Thankfully I wasn't in a dire situation that required prompt service but Mr. Rooter wouldn't be my go-to candidate if I did have such an emergency. This review would have been much better had they just communicated with me. For a week now we've put plans and activities on hold because we've made ourselves available for both Mr. Rooter and/ or inspectors. It has been a major inconvenience to say the least. The scary part is the project still isn't complete but I'm frustrated to the point I felt compelled to do a review before I procrastinated away the opportunity. I contemplated a one star review but because they were the least expensive I opted for two stars. Again, I guess you get what you pay for. read more

I was contacted by the oak island arm of this company. They are very expensive and don't even do the whole job. This means you either have to get someone else or call them back and they do not like coming back. read more

A very quick response to our sewer back-up problem. They came within about two hours - when they said they would. First one technician looked at the problem and then called in a supervisor. There was good communication the whole time. I was traveling and got several call and texts to let me know what they found. They told me exactly what the problem was and how much it would cost to fix it. Fixed up the work area to where you could hardly tell any work had been done there. I was very satisfied. read more

Great service as usual. Three of us in the immediate neighborhood use Mr. Rooter and we are always happy with their prompt and excellent service. read more

I had my heat water heater work on the element and heat went out ,Mr Rooter service was a big help Quinton was our service guy which he did a good job on everything even made sure that we understand what he was doing... read more

Needed our disposall replaced. Was able to get an appointment the same day I called. The office called to give me a heads up when the workmen would arrive, and they were right on time. They gave me several options for the replacement disposall, and recommended a good one. Work was done in a very professional manner. I highly recommend Mr Rooter read more

I had a water backup involving my shower and toilet. Help came within 30 minutes, the problem was fixed within another 30 minutes. Since the same problem happened 3 months ago, a camera was snaked through the pipes and the probable cause was found. It's the city's problem and my HOA is contacting them on my behalf. Thanks, Dylan, for going above and beyond and for all the advice! read more

One of, if not the biggest rip-off I've ever seen. They came out and charged me an exorbitant amount of money. They charged over $300 without my consent. They were supposed to give me a quote the day that they came, but didn't. They were let in by a friend and performed the work after asking him. I ended up looking the other way and just sucking it up because they already had completed the service. I felt taken advantage of but I didn't know what else to do. In the process they removed my old disposal and told the friend who was there to let them in that my new one wouldn't work because they didn't know how to connect it. But I found out later that it was possible. They charged me for the removal of the old one and left me without one. They came back to install my new new disposal without charge because I was upset. But wait there more! A week later my water sensor went off under the sink. The pipes were leaking. When they came back, admittedly rapidly, they proceeded to advise me that this is normal and that I should have caught it quicker. My under sink cabinets are warped and I have to pay for 100% of the repair. I called the location to speak with management but they have yet to return my call. I have spoken with an attorney about it and he said that since they didn't speak with me prioirly and I mean I asked for the quote and then I come home and everything is done. No consent was given. They never spoke with me or to me after the first call. But the new fun is the toilet doesn't flush. I am going forward with litigation. Luckily my mom found out after reading my Google review, I wasn't going to tell her cuz...she's tough and has deep pockets. She said she would rather go broke than let someone take advantage of family like that. Good luck Mr Rooter. read more

Mr. Rooter Plumbing of Wilmington and Brunswick County - Thanks Mr. Rooter - Plumbing Near Me - Wilmington, North Carolina

I came home this morning to a busted water line on my outside spigot. Unfortunately for me I am self employed with a beautiful home equipment rental company and I just didn't have the time to repair it. I called the number in the yellow pages ad and a,real person answered. I know it's a call center but still a real person answered and on a Sunday. Within a few minutes a guy from the company called and said he'd have someone out in about 45 minutes and they were spot on. He had me fixed and repaired within the hour. Now it's pricey. However it's a Sunday and I was greatly appreciative to have anyone come out. They scored bug points with me and should I need plumbing services in the future I'll call then. Oh and I called two others whom said they provide emergency services and I'm still waiting on their callback. read more

I called this business at 11:35 am and requested service on my kitchen drain. I spoke with Amy, and she said she would get back to me in 20 minutes. After an hour and a half of waiting, I called again and spoke with another lady. She spoke with Amy and came back to the phone to tell me that they would not be able to provide service for me. I was perturbed, to say the least, and will not use nor recommend this business to anyone. read more