Jacie and Eric are amazing. Kind, punctual and super job. Our carpets were very dirty but look like…read morenew now. We couldn't keep our old NOSEY bulldog out of the rooms they were cleaning but Jacie and Eric loved on her and were understanding. Will definitely use them again.

From the owner: We are a family operated business offering carpet, tile and upholstery cleaning…read more We are available for emergency after hours calls.

I contacted Allen about our new home and the fact that they had several dogs (which my husband is…read moreallergic) and cats inside so there was a noticeable odor and pet hair and the vents were FULL of animal hair. Allen suggested the deep clean of the carpets and cleaning of the duct work. The staff that came out worked incredibly hard! They got up all of the pet stains, one grease stain remained though lightened considerably. Keep in mind that this is NOT a cheap service but you get what you pay for. Now my husband can breathe easy in our new home. Thanks Allen and crew!

100% recommend. My carpets were a hot mess. One call to Allen at Chem-Dry fixed the problem…read more Jennifer and Ty hardworking and very professional. Jennifer very knowledgeable about the product. They did an amazing job. I'm enjoying my new looking carpets. Thanks

Prior to the holidays I needed my upstairs and stair carpet cleaned. I explained that the carpet…read morewas 10 years old and had dog urine odor. Thankfully they were able to schedule me quickly. They first put plastic guards on my woodwork and corners then covered the wood floors. They were so careful and efficient and did the best carpet cleaning I have ever had. Even with its problems it came out looking great. No odor or stains. Thanks to Abe, Dan and Rob for doing such a great work.

They were very professional and up front with the extra charge to deodorize one piece of furniture…read more Even though Kevin was running a bit late he kept me updated on his ETA. The furniture looked awesome and smelled really nice. Kevin also said if after it dried and we noticed some spots he would come back and clean it. I would post pictures if I knew how.

AWFUL! NOT RECOMMENDED! I called on a Saturday to make my appointment. Appointment was made for…read morethat following Thursday at 2. I had to take off work to get this done trusting that they would be there on time. I also had my husband move everything out the way for them so my house was all jumbled up. I waited and waited until 2:30 and I called to see where they were. Apparently something got messed up and I wasn't on their schedule but I was in the system? Weird... So I asked what they were going to do to fix it. She said she would call back. She did and asked if 6 o'clock would work. I said I have to meet my husband somewhere at 4:30 but I can hurry back and be home by 6. So that's what I did. 6:20 rolls around... she calls and said their machine got over heated and they wouldn't be able to come.. NOW I've been inconvenienced not once but TWICE. I tried once more to make it work and asked if they could come first thing Saturday morning (like 7am first thing) they said they could do Saturday afternoon.... there was NO way I was allowing them to steal my Saturday away from me because now I have trust issues. This is completely uncalled for and a crappy way to run a business. Taking my business elsewhere. Please see photos to show how rudely they interact with clients!

Make an appointment with these people if you don't want anyone to show up, I called and scheduled…read morean appointment for a Saturday and the person on the phone said great we'll be there in the evening and that they would call me an hour before they would show up. Well Saturday rolls around and I wait...no call, nobody shows up. That next Monday I call and they say they had something going on "forgot" and they were sorry and they could re-schedule me for the following Saturday. Ok next Saturday rolls around and the same thing happens...what a joke, I never called back.

I have known and worked with this company for many years. At least 20 years. A truly dedicated…read morecompany to its customers

This is my second time using NSEW for my carpet cleaning. Patrick and his crew is always…read moreprofessional and friendly and do a great job! 10/10 recommended

Not sure if our experience was a fluke, but this company needs a remedial course on customer…read moreservice. The price quoted for an empty house seemed a bit steep but as it was a foreclosure we went with the pricing. We were quoted 8 working hours to be completed by 2 employees working 4 hours a piece. Owner noted first employee would show up about 12 pm on that Friday and the 2nd at around 1 pm. 1:30 that day rolls around and my mom, who is home painting, notes no one has shown up yet. I text owner who notes the cleaner will be there soon. And, that the 2nd quoted cleaner called out so it'll be 1 cleaner - performing 8 hours worth of work. 1st cleaner shows up at 2:30 - with a bad attitude. My mom tries to be friendly and chit chat and the lady really is not having it. Cleaner winds up leaving around 8 - well, 2:30 - 8:00 is about 5.5 hours of work not the quoted 8 hours at $330! Plus, she did not (understandably because it was a lot of work to put on 1 older lady!) clean the front of the cabinets or wipe them out well. The kitchen sink was dirty. Blinds were still dirty in places. When we reach out to the owner that we were shorts 2.5 hours the lady responds with a curt email - not once apologizing - and letting us know she would NOT be sending anyone out (like she was dropping US as a client...) her maid reported the house to be dirtier than expected (umm, it was vacant from Nov-Aug, and BRAND new luxury vinyl floors were placed in the ENTIRE house and brand new appliances which she did not have to clean) - and this maid told my mom my house was FAR cleaner than most houses she had to clean then turned around and told her boss this! This is after we also TIPPED the poor maid because we felt bad for her doing everything alone! Owner offered us $40 back! We just wanted someone to come out and finish the cleaning - we told her we needed the actual amount in the hourly rate we were shorted of $80 (less than they actually owed us back). Lady just responds "Your refund will be processed today." Not sure what the deal is with Sumter service based companies but had the same issue with the movers... since when do you yell at your patrons and assume THEY are wrong rather than at least apologizing?! Over priced move-in cleaning - I paid LESS for move-out cleanings in Northern Virginia where the cost of living is substantially more - $100 less to be precise....for better service.

Horrible horrible horrible job. Didn't do the floors at all. Smeared the windows, didn't even touch…read moresome windows. No countertops were wiped down or anything. They left streaks on everything. I wouldn't let my worst enemy use this company! But, what can you expect, it's Sumter.