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    Mr Wright Carpet Care

    5.0 (2 reviews)

    Services - Mr Wright Carpet Care

    Carpet cleaning

    Re-grouting

    Grouting

    Mr Wright Carpet Care Carpet Cleaning Photos

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    1 year ago

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    3 years ago

    . The guy Ben that came out was great! He's the best. Does excellent work. Good value for your money.

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    Xstream Clean - Stain/Odor removal

    Xstream Clean

    (2 reviews)

    AWFUL! NOT RECOMMENDED! I called on a Saturday to make my appointment. Appointment was made for…read morethat following Thursday at 2. I had to take off work to get this done trusting that they would be there on time. I also had my husband move everything out the way for them so my house was all jumbled up. I waited and waited until 2:30 and I called to see where they were. Apparently something got messed up and I wasn't on their schedule but I was in the system? Weird... So I asked what they were going to do to fix it. She said she would call back. She did and asked if 6 o'clock would work. I said I have to meet my husband somewhere at 4:30 but I can hurry back and be home by 6. So that's what I did. 6:20 rolls around... she calls and said their machine got over heated and they wouldn't be able to come.. NOW I've been inconvenienced not once but TWICE. I tried once more to make it work and asked if they could come first thing Saturday morning (like 7am first thing) they said they could do Saturday afternoon.... there was NO way I was allowing them to steal my Saturday away from me because now I have trust issues. This is completely uncalled for and a crappy way to run a business. Taking my business elsewhere. Please see photos to show how rudely they interact with clients!

    Make an appointment with these people if you don't want anyone to show up, I called and scheduled…read morean appointment for a Saturday and the person on the phone said great we'll be there in the evening and that they would call me an hour before they would show up. Well Saturday rolls around and I wait...no call, nobody shows up. That next Monday I call and they say they had something going on "forgot" and they were sorry and they could re-schedule me for the following Saturday. Ok next Saturday rolls around and the same thing happens...what a joke, I never called back.

    Clean By Design Cleaning Service

    Clean By Design Cleaning Service

    (2 reviews)

    Not sure if our experience was a fluke, but this company needs a remedial course on customer…read moreservice. The price quoted for an empty house seemed a bit steep but as it was a foreclosure we went with the pricing. We were quoted 8 working hours to be completed by 2 employees working 4 hours a piece. Owner noted first employee would show up about 12 pm on that Friday and the 2nd at around 1 pm. 1:30 that day rolls around and my mom, who is home painting, notes no one has shown up yet. I text owner who notes the cleaner will be there soon. And, that the 2nd quoted cleaner called out so it'll be 1 cleaner - performing 8 hours worth of work. 1st cleaner shows up at 2:30 - with a bad attitude. My mom tries to be friendly and chit chat and the lady really is not having it. Cleaner winds up leaving around 8 - well, 2:30 - 8:00 is about 5.5 hours of work not the quoted 8 hours at $330! Plus, she did not (understandably because it was a lot of work to put on 1 older lady!) clean the front of the cabinets or wipe them out well. The kitchen sink was dirty. Blinds were still dirty in places. When we reach out to the owner that we were shorts 2.5 hours the lady responds with a curt email - not once apologizing - and letting us know she would NOT be sending anyone out (like she was dropping US as a client...) her maid reported the house to be dirtier than expected (umm, it was vacant from Nov-Aug, and BRAND new luxury vinyl floors were placed in the ENTIRE house and brand new appliances which she did not have to clean) - and this maid told my mom my house was FAR cleaner than most houses she had to clean then turned around and told her boss this! This is after we also TIPPED the poor maid because we felt bad for her doing everything alone! Owner offered us $40 back! We just wanted someone to come out and finish the cleaning - we told her we needed the actual amount in the hourly rate we were shorted of $80 (less than they actually owed us back). Lady just responds "Your refund will be processed today." Not sure what the deal is with Sumter service based companies but had the same issue with the movers... since when do you yell at your patrons and assume THEY are wrong rather than at least apologizing?! Over priced move-in cleaning - I paid LESS for move-out cleanings in Northern Virginia where the cost of living is substantially more - $100 less to be precise....for better service.

    Horrible horrible horrible job. Didn't do the floors at all. Smeared the windows, didn't even touch…read moresome windows. No countertops were wiped down or anything. They left streaks on everything. I wouldn't let my worst enemy use this company! But, what can you expect, it's Sumter.

    Mr Wright Carpet Care - carpet_cleaning - Updated May 2026

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