They take good care of the patient, the staff was friendly,…read moreFrom the check in , radiology, and the doctors

Coming into this building, it's a little confusing because they don't have large, bold signs…read morestating which office is which, so it took me a second to find which office I need to go to. Once I found where I needed to go, I entered the door to the waiting area and there was no one at the front desk. After I signed in, the receptionist came out and she was very friendly. The medical assistant that I met with first was nice and informative. The doctor that I saw seemed nice and made sure I understood everything. Overall, a good experience.

We were there from out of town. This is a really bad place. I would not recommend. The doctor came…read morein said we can't help and we should have gone else where. Bed side manner was poor at best. OMG it was so bad. Doctor was a straight up ass. He must have been related to the person who signed his diploma Stay away from this place.

went in @ 5a & was out by 5:40a. all staff were very friendly. would highly recommend this ERread more

My family's experience during pregnancy care and delivery here was deeply mixed. There were…read moreindividual caregivers who were exceptional, but the overall system and process left us disappointed and, frankly, shaken. During high-risk screenings, we raised specific concerns about potential complications. Rather than feeling heard and evaluated in a focused way, the process felt standardized and procedural. We were given strong reassurance that certain conditions were not present, only to discover immediately after birth that one of those exact conditions was, in fact, present. Communication during follow-up screenings was also confusing. Important findings were shared casually and without context. We were moved through additional monitoring without clear explanation of what was being evaluated, what the risks were, or why certain decisions were being made. The experience felt checklist-driven rather than patient-centered. After delivery, the lack of coordination and condition-specific knowledge became more concerning. We received confident assurances about feeding and care approaches that later proved unrealistic given our child's medical needs. Some staff were clearly trying their best, but others spoke with certainty about issues they did not fully understand. Our newborn was handled and examined at times without meaningful explanation or discussion. For a family navigating unexpected medical complexity, that lack of clarity adds unnecessary stress. There were also smaller but telling process issues. For example, the hospital seemed unprepared to accommodate a vegetarian diet. Food orders were repeatedly incorrect despite clear communication about dietary preferences. While this may seem minor compared to medical care, it reflects broader coordination and communication gaps that were noticeable throughout our stay. That said, I want to clearly recognize the caregivers who made a meaningful difference. Emma, Lauren, Melisa, Susana, Suzi, Emily, Holly, Riley, and Jenn were compassionate, patient, and professional during an incredibly vulnerable time for our family. They treated us with dignity, listened to our concerns, and approached our baby with gentleness and care. Their empathy and steadiness did not go unnoticed. Kerstin, the occupational therapist who worked with us on feeding challenges, was exceptional. She was knowledgeable, calm, and deeply invested in helping us navigate a complex situation. She listened carefully, adjusted her approach thoughtfully, and demonstrated humility and genuine curiosity. That mindset made a profound difference in our experience and reflects what patient-centered care should look like. What ultimately left a lasting impression was not a lack of technology or medical capability, but what felt like a systemic process issue. Too often, the experience felt driven by routine protocols rather than individualized listening and critical thinking. When hospitals rely heavily on standardized workflows without tailoring them to patient concerns, families can feel unheard and underserved. There are clearly compassionate professionals working here, and several of them had a very positive impact on us. However, the broader communication and coordination gaps significantly affected our trust. I hope this feedback is received constructively and used to improve transparency, individualized care, and condition-specific preparedness for future families navigating high-risk pregnancies and unexpected diagnoses.

Wait time for lab work 1.5 hours. Soooo ridiculous ! Not a lot of folks waiting either.read more

Finding this place ain't easy but the lady at the main lobby was good about directing us to find…read moreElevator F that took us to the fifth floor where this office is located. Once there is just a matter of checking in and waiting for the nurse to call you and take you inside. This office basically do Bone Marrow biopsies, needed in order to find out how healthy the production of blood cells in your body is by taking a sample of the bone marrow from the hip bone. Also to determine if cancer has migrated to the bone marrow. Procedure takes about 5 minutes but prepping takes 2 hours and recovery only one hour. All professionals that work here are very caring. Doctors and nurses are an example here, so anyone else coming here be confident things will go in the right direction with first class attention to details and knowing that these people know what they are doing with the latest in technology and state of the art equipment. For such a delicate procedure to take only 5 minutes they really use the latest equipment, don't let the age of this building fool you to think otherwise.

I had a procedure scheduled here today and the folks I encountered really laid out the red carpet…read morefor me and walked me through the entire thing. Then everything went just as they said. Or better. These folks don't often get their due. I want to say Thank You!! You are appreciated. Latoya started it all off with a beautiful smile and a perfect ending with parking validation. Hope more people start writing about their health care experiences as these folks are some of our unsung heroes!! Three cheers!!!

Would I need an x-ray? This is always where I go. Lorraine is always so kind and courteous. She was…read moreable to burn my X-rays on a CD so I could take it to my doctor for him to. She also told me that the radiologist would have a written report in a few days and I could pick it up anytime it was convenient. I had an appointment Nextdoor the following week and I went into get my written report and they not only gave me my report for that exam. They gave me the report for an exam that I had years earlier in 2024.! Everybody was so kind and professional!

They never get the correct info sent to the insurance company so claims get denied and they want…read moreyou to sign the waiver. They lie and say they tried to contact your doctor when they didn't. I've been here several times. It's a shame because the technicians that actually do the X-Ray and MRI are great. Just minimal effort by some employees that don't care and ruin it for everyone.

Having had multiple procedures here-- X-rays, MRIa on various parts, I highly recommend this…read morefacility! The staff is friendly and efficient. They get you in and out while taking the time to make sure you're taken care of. There is transparency in payment and appointments are easily scheduled.

I have never been treated so poorly. Tech for ultrasound/ mammogram was so demeaning and just…read moredownright rude.

When I discovered that I needed some imaging, specifically an MRI of my femur. I decided to do…read moresome research on the options available in Mount Pleasant. After doing an extensive cross check of cost American health imaging was by far the cheapest option. My experience today was such a pleasure from the moment I walked through into the office to the end of my procedure. The staff of courteous kind very professional and made sure that I was well aware of the procedure itself and the cost involved. I have to say I was super impressed. I work in the medical field myself and American Health Imaging supersedes any experience I've previously had with traditional hospital facilities, and of course cost.!! The procedure took 35 minutes, I was supplied with headphones, blanket, and iPads, along with music of my choice to listen to. it made for a very comfortable experience. At the end of the procedure, I was given a disk with my information on it. I am highly recommending American Health Imaging for any of your radiology needs. Excellent all around.

I have had 2 studies performed at this center, a CT scan and an MRI. In each instance the center…read moremanager and the CT/MRI techs were super kind, patient and accommodating. Should I need additional imaging, I will contact them first as I feel they place the needs of the patient first and do not make you feel rushed or more/less important than the person before or after you. I am also a provider and will happily send my patients to this facility for studies in the future.

I had to go to Charleston Imaging Center for an MRI of my lumbar spine. Before arriving for my…read moreappointment, I was in communication with Lauran H. on the phone and e-mail. She was very professional, ensured all of my questions were answered prior to my appointment, and she was very timely in getting back to me. It was nice to finally meet her on the day of my appointment. The MRI technician, Judith, was also very professional and kind during the day of my visit. I was nervous about my scan because I expected to be going in feet first instead of head first. Unfortunately, I had to go in head first (FYI, you can't go in feet first at that facility apparently), and my scan lasted approximately one hour. I told her I was nervous about this, and she ensured me that she would keep me comfortable. Judith agreed to talk to me and check in with me throughout the procedure, which she did. This made me feel so much more comfortable and at ease during the experience. She also made sure I was comfortable inside the machine, chatted with me about my dog, and kindly burned me a CD copy of my scan to keep on record. Overall, I highly recommend Charleston Imaging Center for any of your imaging needs. If I ever need imaging in the future, I will definitely go here. I came from 5 hours away in North Carolina. The drive was worth it, and I would do it again.

The Imaging center for MRI's is clean and tiny. The medical…read morestaff which handles the patients are very nice and professional. But the female receptionist is a matter of fact ice queen, with a rude disposition. We noticed this when we arrived early for check in. But it wasn't personal, she treated further incoming patients with her Stalin type welcome. After leaving said location, I realized I had not requested or received a doctors excuse for my child. I called back and requested one be faxed. She informed me my child had already came back in to retrieve one. Which was impossible, since my child was riding with me. She explained to me she was too busy with a patient to do it now. She would do it later. That's the same thing she told me when I entered the building for the first time. But it gets better. The fax never was sent. So once again I called in and was told it would be done by another person.It never happened. I called in again, and spoke with her once more, and she said she was busy with a patient and would call me back. I called once again and with a rasp voice she handed over the phone to a gentlemen. He tried to fax, technical errors first try. Which he called me. Technical errors I understand. I sent him a fax, and he received. So he re faxed and it was successful. The only issue here is one female desk receptionist with a bad attitude and a constant response of I'm busy with a patient, whether your their or on the phone. But in her defense, she doesn't just target one person. She's a joyful basket of sunshine for everyone. Not! Also I'm adding that the young gentlemen did call and confirm I received the fax, and he was courteous. His counterpart could learn a lot from him.