MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

FIRST OFF, RESIDENT DOCTOR JESSICA KRANDAL TOLD MY MOM WHILE SHE WAS IN THE HOSPITAL TO JUST DIE,…read moreNO ONE WANTS HER ALIVE!!!!! MY MOM TOLD ME THIS OUT HER OWN MOUTH. THEN SHE TELLS MY MOM'S FIANCE HE CAN STOP COMING TO THE HOSPITAL BECAUSE MY MOM ISN'T MAKING IT OUT THERE ALIVE. HERE'S THE STORY BEHIND ALL THIS. I will start off with the latest occurrence when my mother died. My mom was diagnosed with double pneumonia (both lungs) back in July 2024. She went to Trident and they treated her. They sent her home a week later. The nurse that came by her home checked her hemoglobin levels and it was at a 0 a few days later. She told my mom to rush to the hospital asap or she could die shortly. Since she lived about a mile from Trident she went back. She kept complaining about the IV they gave her in her arm. She said the IV kept hurting. Apparently, they put the needle in her arm, into the bone. I have attached a photo of how bruised her arm was when they finally removed the IV the next day, and many calls to the nurse. After about two weeks, they sent her home. None of us knowing , they never cured the pneumonia. One day at home she said she couldn't breathe, so she went to Roper in Summerville, they moved her to the downtown Charleston location. She stayed there for about a week. They sent her to rehab to get her strength back for walking. While at rehab she started having chest issues, and they sent her back to Trident. While there, they said the pneumonia was not getting better, or worse, it was stagnant. We thought they got rid of the pneumonia this whole time. One day she would do good, the next day she would do bad. They put her in ICU and called us and told us to come see her because she only has hours to live. We had the whole family there to see her. The next day, she was laughing and talking. Another doctor we haven't seen before said she has about 48% lung capacity left, due to COPD and Emphysema, and of course, the pneumonia. He said his goal was to have her breathing on her own so he put her on a nasal tube to have her breathing. She would talk to us and use her phone. The next morning, we get another call from a different person stating she isn't doing well and she will likely pass that day. We went to see her and stayed with her for hours. For two days she was on the mask to help her breathe. The next day, she was back on the nasal tube. Laughing and trying to talk, but her voice was weak. We kept getting calls in the mornings saying she isn't doing well, but the night time, she would do well. We couldn't understand it. One doctor said she is moving in the right direction, and the other doctor would say the opposite. One day while I was there visiting my mom a resident Dr. named Jessica Krandal came in. She was staring at my mom weirdly. I didn't understand why. A day or two later my mom tells me the Resident Dr. Jessica Krandal told her to, "just die, no one wants her alive!" We told the nursing station about the situation and they said they would not allow her back in my mom's room, and contact her boss. A day later, she's back in the room, telling my mom's fiance that my mom is not getting out the hospital alive and he can stop coming. The day of my mom's passing, a few days later, the doctor calls me on the phone and tells me to come down there because she's not doing well. Then she proceeds to put Jessica Krandal on the phone, after all this, they put her on the phone. This was a slap in the face. ....another incident involving my then 16-years-old son. He woke us up at 4am saying he can't breathe. We sent him back to bed and again, he woke us back up, saying he can't breathe. We took him to Trident, and they said he has anxiety. My wife argued about what does he have to cause that much anxiety. They did a test on him and found out his heart was beating irregularly. They rushed him to MUSC where he was diagnosed with myocarditis. Please, avoid this place if possible.

Having to deal with a hospital, a LOT more often than not will evoke a feeling of anxiety or worse…read more That's why it's important to know up front the type of care and facilities are abundant and their reputation. For the record, I've had to deal with hospitals in six states for 13 surgeries, 10 procedures, 8 ER visits as well as having to attend to family members who were in critical or relatively bad condition so I have a pretty large sample size to draw comparisons. That leads me to this review for Trident Medical Center which isn't very good. I'll be factual and leave emotion out of the review as it's important to be fair and balanced. First off when I drove to visit my family, there was a huge pothole in the main road leading up to the hospital. It took weeks to fix and when I asked the nurses about that and they giggled as if it's an ongoing joke. It has since been repaired but it gives pause that a hazard at a hospital isn't repaired in expedited fashion. One of my loved ones was transferred from their satellite facilities to this one located on Medical Plaza during an emergency situation. The records and/or information either wasn't fully documented or properly received thus slowing down the treatment at the main center. I'm very disturbed how the first hospitals findings can summarily be waved in favor of restarting the root cause efforts of a critical patient. Next the doctors without consulting my mother called in a specialist doctor for more input. The next of kin are required to be consulted when bringing in other medical professionals. Moreover, this doctor only reinforced what the initial satellite facility had originally suggested. I completely understand the effort to give fast and quality care however if an initial doctor makes a diagnosis based on tests why redo the same efforts? As for the nurses they were great in almost all aspects of their respective jobs. They gave us good communication, were accurate with their needles (trust me, I've had really bad experiences will less than stellar nurses) and attentive to the patient. As for their demeanor they were pleasant but worked with efficiency to ensure the comfort of the patient. There is one small issue as another loved one had a do not resuscitate order and this was made clear in the paperwork and my brother. The acting staff then encouraged my family to keep him alive "and all he had to live for." The severity of the situation dictated otherwise; thus these needless conversations only make the process inconvenient for the family and prolong the patients suffering as care was and wasn't administered until this was resolved in the eyes of the hospital. Finally, I'm not sure who cleans the hospital as every time I've stayed at a hospital, the rooms are cleaned daily. This hospital wasn't and I'm not sure why. Therefore, my mother would often clean the room while she remained with my dad. As far as records are concerned, there is a level of deceit that is being practiced here. After my father died, in accordance to law, copies of the records are to be handed over to the next of kin, spouse, etc. For more than 2 years Trident has refused to hand over any info stating the records now have to be filed with a judge. This leads one to suspect there were issues that they don't want the us to know about. Overall, my two prolonged experiences at this hospital were less than stellar when compared to, well any other hospital. Doctors tread over each other's test results, they aren't quick to release records of a patients stay, the upkeep both outside and inside the hospital isn't a high priority and a family's desires aren't always considered. If one is to have a choice, I would advise continue looking however in the unfortunate situation should arise and this hospital is where you end up, make sure you have informed loved ones taking charge on your behalf. While I don't believe the doctor and staff are incompetent, they don't inspire enthusiasm.

With 3 kids who live in Summerville, I spend far too much time in here than my health insurance and…read moremy wallet would prefer. In the last two years, my oldest son broke a wrist and had to come in for a concussion protocol (two separate incidents!), he needed some stomach issues checked out, and last night my youngest son had to come in for a broken arm. Dr. Klein and Dr. Howard, Nurse Chloe, and a few other folks who I didn't catch their names were all awesome last night. Despite being a bit short handed, my son was seen extremely fast and received outstanding treatment. I truly appreciate that Dr. Klein took the extra effort to consult with MUSC, it was a bad break, and it turned out that transferring him there was the right move, they needed to do a pretty intense amount of work to get his arm right. Each time I've been to Summerville Medical Center, I felt things went well, paperwork was minimal, and wait was short. While I never want to come here again, I'm sure I will, and I'm grateful and appreciative to the hardworking team who always manage to get my kids right. J.Ja

Summerville Medical Center is conveniently located on the corner of Burton Ave and Midland parkway…read morein a very safe area of town. Parking is plentiful, max distance from parking to many different entrances isn't far and there are many satellite medical buildings around the main facility to accommodate other needs. Walking into the ER portion of the facility is extremely clean as with any reputable hospital, there are screens with patient queue and rooms where they may reside (I can't remember which to be honest). I will also state I've been in a LOT of hospitals with past issues including the world renown Cleveland Clinic so I have experience that spans a large spectrum. Checkout is relatively painless and quick while there was only 1 receptionist at 5pm on a Thursday during flu season. I suspect they have more staff during busier hours but I can't speak to that. That said when your number is finally called and the nurses are quick to get vitals and if a room is available, get the patient situated. This process took roughly 1.5 hours for us to get into a room and another hour for a doctor. It's my belief they were short staffed as things seemed to be running a little slow. The nurses were good at their jobs, as they were able to hit my mom's veins with ease and get some fluids going. Moreover since she's on record, they made sure not to give her anything she was allergic to while also noting her various alignments such as high blood pressure. I must say, please be kind to these nurses as they have a lot of patience thus they're doing the best and again I think they're short staffed. As for the doctor when he showed up, he appeared very intelligent and was able to assist with the previously conducted tests giving him a good idea of what was wrong. Now, I also believe that there's a priority so if someone has a life threating condition the doctor will be with them before lesser issues as this is just logical. That said I left with confidence the doctor had accurately assessed the situation and gave us our needed solution. Going to the hospital isn't a fun endeavor and unfortunately on occasion a necessary one. I've heard stories of long lines however that wasn't my experience. Aside from being slightly slow everything seemed to run as smoothly as one could reasonably anticipate. If you find yourself having to visit this facility, I believe you'll be in good hands.

My family's experience during pregnancy care and delivery here was deeply mixed. There were…read moreindividual caregivers who were exceptional, but the overall system and process left us disappointed and, frankly, shaken. During high-risk screenings, we raised specific concerns about potential complications. Rather than feeling heard and evaluated in a focused way, the process felt standardized and procedural. We were given strong reassurance that certain conditions were not present, only to discover immediately after birth that one of those exact conditions was, in fact, present. Communication during follow-up screenings was also confusing. Important findings were shared casually and without context. We were moved through additional monitoring without clear explanation of what was being evaluated, what the risks were, or why certain decisions were being made. The experience felt checklist-driven rather than patient-centered. After delivery, the lack of coordination and condition-specific knowledge became more concerning. We received confident assurances about feeding and care approaches that later proved unrealistic given our child's medical needs. Some staff were clearly trying their best, but others spoke with certainty about issues they did not fully understand. Our newborn was handled and examined at times without meaningful explanation or discussion. For a family navigating unexpected medical complexity, that lack of clarity adds unnecessary stress. There were also smaller but telling process issues. For example, the hospital seemed unprepared to accommodate a vegetarian diet. Food orders were repeatedly incorrect despite clear communication about dietary preferences. While this may seem minor compared to medical care, it reflects broader coordination and communication gaps that were noticeable throughout our stay. That said, I want to clearly recognize the caregivers who made a meaningful difference. Emma, Lauren, Melisa, Susana, Suzi, Emily, Holly, Riley, and Jenn were compassionate, patient, and professional during an incredibly vulnerable time for our family. They treated us with dignity, listened to our concerns, and approached our baby with gentleness and care. Their empathy and steadiness did not go unnoticed. Kerstin, the occupational therapist who worked with us on feeding challenges, was exceptional. She was knowledgeable, calm, and deeply invested in helping us navigate a complex situation. She listened carefully, adjusted her approach thoughtfully, and demonstrated humility and genuine curiosity. That mindset made a profound difference in our experience and reflects what patient-centered care should look like. What ultimately left a lasting impression was not a lack of technology or medical capability, but what felt like a systemic process issue. Too often, the experience felt driven by routine protocols rather than individualized listening and critical thinking. When hospitals rely heavily on standardized workflows without tailoring them to patient concerns, families can feel unheard and underserved. There are clearly compassionate professionals working here, and several of them had a very positive impact on us. However, the broader communication and coordination gaps significantly affected our trust. I hope this feedback is received constructively and used to improve transparency, individualized care, and condition-specific preparedness for future families navigating high-risk pregnancies and unexpected diagnoses.

Wait time for lab work 1.5 hours. Soooo ridiculous ! Not a lot of folks waiting either.read more

The conduct of the staff was unacceptable and the services provided were substandard. We were…read moreextremely disappointed and disheartened. The staff at Roper Hospice added an enormous amount of stress to the difficulties of my husband's illness. My husband transferred to another hospice. We can't recommend Roper Hospice.

Love MUSC as a whole, however, Virtual health is a complete joke. The PAs responsible for care are…read moreextremely dismissive and lack empathy. People like the two ladies I encountered do not belong in healthcare. Such a shame that such an excellent and reputable hospital is being represented by the likes of them.

My mom had an emergency at home , which resulted on her having to flown into MUSC. The care she…read morerecieved after her surgery was horrible. Nursing staff was not pleasant, not helpful and didn't listen to the patient needs at all. Got my mom out of bed without proper restraints and without PT or OT in the room. Sat on a potty chair that was improper to say the least..then my mom was discharged with others from her dr for them to set up home health care and skilled nursing. Discharge on thursday evenings no care was set. I started calling Friday morning no response no return call. Ikept calli.g to try to find information about home health referrals kept getting the run around.( can't reach the dr office have to leave a message that probably wont be answered for 24-48 hours) then I found out after calling back that the referrals were sitting in her folder no results. I kept calling until they fi alaly sent referrals to home health on Wednesday almost a week later. Now I get a return call and this lady just made excuses why they didn't respond. Oh it usually takes a while to set up these kinds of referrals. We'll im going to liaison dept call you. But no call. I am filing a formal complaint if the treatment And and the way this whole situation was handled that could have cause alot more damages and harm to my mom. Please be mindful when using these facilities and dont leave your loved one in the hospital alone.

I became a LINX patient of Dr. Michel and this practice in Sept. 2016, having the LINX implanted in…read moreDecember. Because of, not despite, a couple of physical setbacks, I have come to truly appreciate how very fortunate I am to have selected this incredible practice and physician. The office staff are very friendly, compassionate, considerate, thorough and a pleasure to work with. I could write pages about Dr. Michel. An incredibly dedicated, concerned, caring professional. I honestly can't come up with enough superlatives to use when describing the care I've received. This past weekend I was hospitalized and he was there to check in on me, adjust treatment, etc, regardless of the fact that his poor wife probably wants to kill him. I'll sum this up. Trust him. Trust this practice. You will not be sorry. He paid attention during the classes on "Bedside Manner".

From the owner: Weight Loss Surgeryread more

First experience with this hospital and I am at hour 3 in the waiting room with incredible pain…read more I'll not be coming back.

I've been a few times. They aren't the best. I went in for what I assumed was strep. (I got it a…read morelot as a kid and do know what it feels like) she said it wasn't and gave me some antibiotics, then I had to come back two days later and the same doctor then said I had strep. Most recent experience I went in for what I just assumed was a rash. She then took less than 10 minutes looking and just said "it looks like herpes" and was immediate to check and put me on those meds. I corrected her and said that it can't be that and she gave me a different topical cream and that has worked so... not Herpes. It just feels like they want to diagnose me with something more. Felt like a up-sale almost

The nurses and doctors treat us very well. The facility is clean, and it's convenient. I sometimes…read morefeel like the communication is a little lacking. The medical staff sometimes forgets that patients don't speak the same medical jargon as they do. It's a common complaint with medical personnel, but it seems especially true with oncology/hematology medical staff.