I used them for a move out clean when I sold my home. I was very pleased with the job they did. Someone complained that communication was through text, but I prefer that so that I have a record of the conversation and do not have to rely solely on memory. read more

Hired Ms. Perfection for a move out inspection. Pros: house was cleaned to my/housings satisfaction. That's what's important, or so I kept telling myself. Cons: unprofessional & poor customer service it started with our main form of communication being through text. Actually that was the only form, as I had called to book and then was texted back for more information. Sour taste in my mouth but I got over it. I did not receive a confirmation the night before, so I texted her to ask if we were still a go as I was terrified of being stranded. All communication was short and direct, no sunshine rainbows or customer service of any kind. Upon arrival at 8:20, I was told that the owner (I believe) had a doctors appointment at 9 and would be back to help the other woman. Intially I was told the job would take 2-3 hours. Once the doctors appointment popped up she said a little over 3 hours. It took 5.5 hours with no updates as to when the estimated finish time would be, even via text. She made it seemed like it was because my house was a mess and she wanted to make sure the job was done right. However when she arrived and looked around she said everything looked "not bad". So I'm assuming her appointment took awhile and therefore doing the house with just one person was too much. There facebook page they are HIGHLY reviewed. I am assuming it is all friends and family, as everyone other review site they are poorly reviewed. Lesson learned by me. read more

I had a groupon for two people to do 1 hour of housecleaning. I honestly have no idea what was accomplished. Let me start by saying that my house was clean, beds made, dishes done etc. All I asked was for them to clean the bathrooms and to vacuum especially the stairs. After 45 minutes, I was informed that they were done. They said they only had time to do the upstairs which consists of 3 bedrooms and not large ones at that, and two bathrooms. I broke out my own vacuum to do the downstairs as they sat in the car out front for 15 more minutes. When I came up to see what wonders had been done upstairs, the bathtubs needed re- doing as there was soap scum still there,and I needed to unclog the toilet and fix the splash guard that was broken as well as wipe down the faucets. Unfreakingbelievable!!!! read more

Rosalynn, the owner, is rude and unprofessional. I originally bought a groupon for two people for two hours. She didn't show up on the scheduled day. I called. She apologized, rescheduled. She said she could do the entire downstairs, being it was four man hours. She and her excellent worker cleaned two bathrooms, three bedrooms, and one living room in that time. Then she said if I wanted her to do the kitchen, it would be another $50 for 30 minutes. I said yes, even though that should have been included being it was downstairs. Cleaning was excellent and she quoted me $130 for the downstairs in the future without a groupon. So I gave a positive yelp review, regardless of the no-show and increase in cost. Tried her a second time. She's very rude to talk to, condescending, and she quoted $260 when I asked her to add two upstairs bedrooms, another living room, and one more bathroom. That's double the price when I wasn't asking for double the work. When I told her no, to just do the downstairs only, she said she was offended and she couldn't work with me. read more

What a wonderful treat to come home to a perfectly cleaned house. Ms perfection left my house sparkling clean. So impressed. Baseboards and blinds thoroughly cleaned. The house smelled amazing. Moved everything to dust. Money well spent. Highly recommend. They will be the only place I use for house cleaning. Thank you ms perfection. You are appreciated so much. Rosalyn was polite friendly and accommodating even squeezing me in when I told her I needed cleaning sooner than she was available. Excellent work. read more

This company is not one I would recommend. They came and 'cleaned' my house in about a hour. There was still dust and dirt, they moved things in my bathroom and didn't put them back. I have had a housekeeper before and that nice fresh clean smell I use to know when coming home was not there with Ms. Perfection. I called and explained the issue and the representative told me they would be back the next day. I never heard from them. read more

They do a great job and were on time to early at the beginning, I ended up waiting over and hour and a half past the time they said they were going to be here (12-1 window, they finally got here after 2:30) - waiting half the day for them was not what I wanted to do on my Saturday afternoon. Overall recommended however, and they have always been able to fit me in, even at the last minute. read more

Thank you so much for such great service. Barbara, Shawnese and Dwight were just great. So happy to have them do the deep cleaning. Dwight did a great job cleaning my windows. They all were so courteous and professional. They did not stop until it was time and my house looks so much better. Thank you. read more

I booked Ms Perfection to clean my house via Groupon. The two employees started dusting downstairs soon after they arrived while I was upstairs. Within a few minutes there was a large crash and when I went downstairs to find out what had happened, I saw one of my large wedding photo frames that had been hanging on the wall now laying on the floor with glass everywhere. The floor was marked in addition the chair rail along the wall. When I asked what happened I was immediately told that the frame fell off the wall out of no where and they didn't know why. It was CLEAR that the man who was dusting in that very room just a few minutes before dusted the frame and it fell off the wall as a result. The frame had been hanging in my house for over 10 yrs with no issues. Rather than tell the truth, both cleaners lied to my face and played dumb. I understand that it was a mistake, but to lie was completely unacceptable. I would NOT recommend Ms Perfection. read more

Worse customer service ever. I purchased a voucher in 2011 to get 8 hrs of service. Cost me $140 at the time($300 value). I called over and over to try to get a date set up to clean but never heard back from them. I forgot about it but now that we are planning to move I went back through my history and find the expired voucher. I tried to see if she would give me the value that I paid for it and then I would make up the difference for a move out clean. After telling me several times that she would not have forgotten to call before, she then proceeded to not call me back over and over again this time too. After numerous calls and text messages I finally get hold of her and she tells me that she can only give me $25 towards a move out clean though I gave her proof that I paid $140 before. I would have been satisfied with at least $70 towards the clean out but $25 was just insulting. I told her I am not giving her anymore of my money. I will be sure to tell my friends to never use her services. I wish I had pushed it before and got my money back from Pilot Deals Online. I understand it was my responsibility to pursue it before, I just can't believe she wouldn't have worked with me better then what she offered. read more