After almost 4 years from my initial review - MU Nails is still my go-to salon! Michelle is gentle and takes her time to clean up my cuticles. She's knowledgeable, personable and I honestly love her recommendations (especially for someone who's as indecisive as I am. ). Jacky is always welcoming and remembers each customer like an old friend. It is a lot of time to commit at a salon (gel colour with nail design is at least 2.5hr), but the quality of service is *chefs kiss*. This is definitely THE place to go for some self care! read more

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Whenever I want to get my nails done or gel nails removed, I will pay a visit to Michelle. Her passion for nails and attention to detail is something that cannot be found elsewhere! The salon is a cute, simple, always extremely clean and free from the scent of chemicals. There's always a nice aroma and they bonus is they serve you tea that they brew themselves. In terms of service, I have a nail condition, Michelle always pay special attention and makes sure that it looks perfect and that the whole process is comfortable. Whenever got my nails done before I found Mu Nails, I do not get it removed because the ladies will thin out my entire nail bed, which prolongs the recovery process. Michelle, on the other hand, uses the tool to gently remove only the parts with gel overlay. This is something I greatly appreciate as my nails grow super slow and I'm a very hands on and athletic person and it's extremely inconvenient when you're stuck with weak and thin nails for 5 to 6 months. I highly recommend Michelle. If you wish to schedule an appointment, always text her in advance. Friends whom I referred loves Michelle too! read more

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I paid $60 for nothing! To do a business is not easy right now, but as a customer, my money is also not drop from the sky! I work hard to earn the money and they just charged me $60 without provide me any service!! So upset!! This is my first time to leave a bad comments!! Their on time policy is extremely strict. They don't care if you have anything else to do, they don't mind what's the reason you are late for the nail appointment, they don't even bother to call you and just expecting you to call them. I have late for 18mins, I get that! But instead of tell me to reschedule my appointment, what I got is a text message to tell me I'm no show, it's means they don't need to provide me the service but still has the right to charge to my credit card. I'm not expecting to do the nails today because I have the common sense that I'm late!! But give me a no show, even I did show up at 11:48, and quote to the owner or whoever " I'm still get charged on my credit card" even without talk to me to find out if I need to reschedule my appointment is pretty robbery! Btw, I have told him I don't mean to be late, sometimes things just won't happens like what's you planned. I was planing to leave the house, but I get stopped by Sth else. But still, no negotiation!! Bang, charge to your credit will applied, that's it!! So disappointed with the customer service! read more

MU NAILS - still get charged for $60, and they provide 0 service to me! - Nail Salons Near Me - Markham, Ontario

I was finding a nail place last minute to have my nails done for a wedding. I stumbled across Mu nails on Yelp and went ahead to see if they had any availability the same day after work. They were able to fit me in. After booking your appointment, a very detailed text message arrives with all your appointment details and how to find the nail salon. The place is cute, very cozy and has a Japanese feel to it. Michelle is really nice and educated me on nail health. The gel polish they use doesn't damage your nails and the colour selection is great! She also does nail art for an additional cost per nail. I had the UV GEL nails done with nail art. She was very meticulous and detailed oriented. My nails were looking great after my appointment ! They also last a long time. Ever since my first time i have booked two more appointments with michelle and have not been disappointed! My favourite nail salon in Markham. read more

MU NAILS - Nail Salons Near Me - Markham, Ontario

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Loving this new nail salon @Langham Square! Went for my 2nd visit today, and I'm very pleased with the excellent service :) I love that they provide the full mani, not just the gel design, and even offer complimentary tea! Michelle (the owner) is very detailed in her work, making sure that each nail is to the client's liking, and she uses top quality products from Japan. Thanks for pampering me & beautifying my nails - I'll see you again in a couple weeks! read more

MU NAILS - Nail Salons Near Me - Markham, Ontario

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I was skeptical coming in since I've run into a lot of subpar nail salons that left me with cuts and scrapes, but MU NAILS is amazing. They were gentle, took time to explain nail care and to make sure I was happy with each step, and the end result was so delicate and gorgeous. The salon clearly shows care and attention put into it. The space is clean, comfortable and there are little extra touches that show you the owner genuinely pays attention to their store. Hygiene practices were great, and COVID measures were cared for. The nail process takes a long time compared to other places, so I can't recommend coming for a quick fix, but for someone with sensitive nails and skin this was a godsend. It felt like my nails were being cared for during the process, and nothing hurt or felt tender at any point. I came with a complicated custom nail design, but they finished it cleanly and to the tee, delicate gold flakes and all. Will definitely be back. Edit: Photo posted for ~2 weeks later. Every single nail still holding up great and clean. read more

I got my nails done with Michelle over 1 month ago, and I got so many compliments. Michelle took so much time, care and detail into making it such a pretty set! Not only was the shop and tools clean, Michelle made sure my nails were done delicately - I barely needed to wash my hands from the lack of powder (stark difference when you go to pacific mall and its quick, dirty and nail powder everywhere)! I finally took them off today because it got too long for me (4 weeks later), and there was not a chip in sight. Again, Michelle takes her time to make you feel comfortable and not rush you out (even though I didn't get a refill!). She gave me a full manicure, and included a nail strengthen top coat afterwards. Bonus is the beautiful space, ambience and my personal favourite - a delicious made to order tea of your choosing while you get your nails done! Thanks Michelle and see you again soon! ;) read more

MU NAILS - Quality work = 4 weeks and no chips! - Nail Salons Near Me - Markham, Ontario

Personally don't recommend this place unless you're willing to spend $170 on a simple set of gel nails. Simply over charging their customers - I understand the website says $60+ for gel nails with design put this place charged me $6 PER NAIL for clear base colour with simple white designs (like a French manicure). Pre-lockdown MU would charge the quoted price plus tips BUT this place is literally trying to charge as high as they can since re-opening. Using covid as an excuse so we have to pay with credit card to add tax on top. Note to the owner - you don't need to argue that tax must be charged because I know tax was NOT charged on top pre-lockdown at MU. Ridicules cancellation policy - MU's cancellation is already so strict and I cannot believe they have the audacity to say there's a 1 week cancellation policy for December. A cancellation fee will be charged and you're not allowed to change the date a week before your appointment. Honestly there's so many other nail salons around Markham that's on par with MU and probably cheaper. I would NOT recommend this place unless you need an urgent appointment because they always have spots available. Prices - $60 for gel - $6 x10fingers for a few lines - Plus tax and tips I know the owner will respond to this review with long excuses just like all the other negative reviews he sees here and on Yelp but I might as well put my thoughts here. read more

If you are looking to have someone genuinely care about your nail health, look no further. Michelle has been looking after my nails for a little over a year and they have truly gotten better. She consults and has even gotten to know what works for my lifestyle. The main difference between other salons and MU nails is that their treatments include an intense cuticle treatment which for me makes the world of a difference. They arent just looking to make a buck, they truly want to improve ones nail health. Mu nails only uses high end Japanese products and are very particular about cleanliness. The best part, you can watch netflix the whole time you get your nails done! read more

I've been nail-shop hopping for awhile now, looking for my new go-to place and im certain this time i have finally found the one ive been looking for! After reading many amazing reviews about MU Nails and obsessiI decided to book an appointment. When I arrived, my nail artist Michelle greeted me instantly and she offered me a complimentary tea from a selection of homemade teas. I chose the MU signature rose tea and it was super calming. Michelle showed me the gel colour selections and she kindly explained to me about the different colours and nail designs. Before starting, she made sure to ask me if I had any allergies to any chemicals and i dont recall other places asking this before doing my nails at other places. She also made sure to explain their pricing beforehand to ensure total transparency. Michelle was super detailed when cleaning my cuticles and prepping them for the gel, she explained to me about how they emphasize a huge portion of the appointment to making sure the cuticles and nails are cleaned and protected from the gel. I'm so happy I found a place that puts your nail health as their priority! Throughout the process, Michelle made sure that each nail length and shape was exactly the same and that I was completely satisfied and comfortable before moving on to the next nail/step. I was so impressed by the cuticle care already I knew the gel part would definitely blow me away. My nails were painted to perfection! Michelle really made sure that each and every single nail was perfect, my nails are so smooth and shiny with no uneven clumping at all. My absolute favourite was the nail designs, I chose a simple marble design with gold foil and I was just so amazed watching Michelle paint them. Michelle would keep asking me to check the nails to make sure theres enough gold foil to my liking and that the jewels were placed in the center from my perspective. To finish off, there was also a hand exfoliation and massage included in the manicure! This is the first time I have ever had my hands exfoliated and my hands felt so much smoother than they have ever before. This place is definitely a hidden gem and I already know I want to come back for my next set monthly set of nails. I mean, I already have in mind which design and colour I want to do from here! Can't wait to come back for my next manicure. Thanks Michelle, I love my new nails! read more

MU NAILS - Nail Salons Near Me - Markham, Ontario

Unbelievable experience here! I was looking for a Japanese style gel nail design place and found this through Yelp. Decided to give it a try and I'm so glad I did. Michelle impressed me with her expertise in nail and cuticle care as well as nail design artistry. I came in with a design I had in mind and Michelle impressed me by far surpassing my expectations. It is my favourite set ever, and the most complimented! Service is impeccable and artistry top notch. I will definitely be a regular here. read more

MU NAILS - Nail Salons Near Me - Markham, Ontario

I was just walking around waiting for my sister to get her haircut and I was hoping to get my nails done but all the stores seemed to be full until I saw this store. Very cute interior. I was drawn to one of the nail designs they had for display, which is what I ended up getting. Michelle did a great job and was very knowledgeable. She paid lots of attention to the details and always made sure I was comfortable during the whole process. I liked how she asked if the jewel placements were straight from my perspective because a lot of times (almost all the time) I'm left going home with jewels on my nails that are crooked. Which ALWAYS ends up bothering me. They also offer you tea which is nice. I paid $85. read more

If you're an extreme picky person who is VERY concerned about the minimum details, you should totally get your nails done at MU Nails. Jack and Michelle are amazing and they REALLY know what they're doing. I've chosen MU nails to get my first gel extensions done and I couldn't be happier with the result. I've had no idea how I wanted it and Michelle did an amazing job figuring it out and executing it MUCH better than I've ever imagined. She is so talented. It's incredible. Trust me, you'll love it and it'll be your go to place if you want your nails to look PERFECT. Ps: Their Rose tea is so tasty. Try it out if you have a chance ;) Ps2: After almost 2 months, my extensions looked pristine! Today I had to go to another nail place to get then removed and the lady just MESSED up with my nails. Moral of story: even MU nails being a bit far from my place, I'll always return there to get them done. It's the best place I've ever went by far!! read more

Michelle accepted me for a last minute nail appointment and was so sweet! Love my new nails and her level of quality. They also offer a variety of teas, and they all sounded so good! Highly recommend. read more

This is not an average Asian nail salon! Unlike most Asian nail salon, this place is super clean and they take time and extra care to make sure my nails are perfect. I had a gel manicure for $45. At first I didn't know what to expect because the price is a bit higher than what I would usually pay. After seeing how many steps was included and the extra care they take to make sure they don't damage your nails and cuticles, it was totally worth it! Plus they use really high end products! The gel colour they used on me was chemical free imported from Japan. I also love the gentle method they use to buff away the cuticles! I would definitely recommend this place to anyone who is looking for a nail salon that actually cares about your nail health and how it looks! Oh plus they give you complimentary tea blends they made themselves! read more

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I'm so happy that I found this cute little nail salon in Markham! This place is super cute and the staff is very passionate about what they do. Michelle did my nails, and she took her time, making sure my nails were properly manicured! She is really detail oriented and made sure every line was perfect! I really appreciated the fact they didn't cut off your cuticles, instead they used this really cool Japanese machine to get rid of the dead skin (and trust there was a LOT). I'll definitely be going back! read more

If you are looking to get your nails done and get pampered at the same time then this is definitely the place to go. There are literally hundreds of nail salons nowadays, so what makes this one any different? #1 thing for me is the service. To be honest I've been to top places like Hammam spa and Her Majestys pleasure in the heart of Toronto where you pay top dollar for nails and spa-like treatment, and MU nails is on that level. They start you off with a selection of homemade tea (deeelisious) and they have an aroma therapy diffuser running so you feel relaxed and tranquil while you get you nails done. The other amazing thing about this place besides the excellent service is the colour selection and quality of the gels. They are all shipped in from Japan and are high quality, so your nails don't thin out or dry out due to bad product. And after weeks of wear, no chips or peeling of the gel. The owner (Michelle) is also so detailed with her work. She gets every nail perfect! This isn't your typical "drive thru" style nail salon....its a spa!. For all you nail virgins out there scared about cleanliness or quality, no need to worry, this place is top notch and very well priced. For all you nail veteran's, this place will make you ditch your old shop just like i have. Totally worth it! read more

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I LOOOOOOOOVE my nails. Michelle did such an amazing job - I let her know that I don't get my nails done often and she gave me suggestions on what would look good and balanced. I came in with some nail design pictures in mind and it turned out exactlyyyyy like the pictures! She's so detailed and you can tell that she cares about how things come out. Some may find it pricey but I think you get what you pay for! read more

MU NAILS - Nail Salons Near Me - Markham, Ontario

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Quite pricey, took a while to do gel and nail design got there for 6pm finished at 8:30pm for a simple nail design, if you enjoy sitting and getting your nails done you'll enjoy this experience since the nail tech took alot of attention and detail to do cuticle cleaning and everything in between. On website it mentions $60+ for gel + nail design when got there for quoted $120+$15(old gel removal) also mentioning this is before tax for a simple manicure design. Opted for the monthly design for $75+$15 before tax Overall if you don't mind spending extra money and enjoy the experience of getting your nails done this is for you. If you don't enjoy spending so much on your nails and sitting down for a long time I would not recommend this. read more

The nail technician was very nice and made me feel comfortable during the 2 and a half hours. However it's very over priced as I paid almost $280 in total and the French design peeled off 2 fingers within 9 days of getting them done. Overall the place was clean and nail techs are friendly! read more

Was there for a couple hours and also a little pricey but soooooo worth it!!! Definitely going again read more

MU NAILS - Nail Salons Near Me - Markham, Ontario

I'm a person who dislikes getting my nails done but when I went here I was so amazed. The service from Michelle and Jacky was one of the best services I've ever received. The place is very hygienic as well. Michelle constantly told me the process of what was happening and asked if I liked how my nails looked. I'm literally obsessed with my nails and got so many compliments on them. Thank you so much Michelle and Jacky. You two are so kind, thoughtful and patient. I'm definitely coming here again!! read more

You are not going to be disappointed to have your nails done and pampered at this nail salon, if you're like me who enjoy a constructive conversation about how to care and protect your precious nails. Michelle was not only so knowledgeable about nail treatment and design, but she also made me feel like she was taking care of my nails like her own. She took time to properly prepare my nails and cuticles before helping me pick a colour that suits the design I wanted. I never felt being rushed, or being annoying by asking so many questions; she was very professional and respectful. She was very honest with me regarding my nails' condition given I have always been a nail picker, and suggested strategies to help nurse them back to health. The environment itself was also a hidden gem. The design of the salon was very clean and simple, and radiated a sense of zen. I was offered a homemade fruit tea and a selection of movies to watch while getting my nails looked after; though I spent most time talking to Michelle. Location is very accessible and offers many parking spots in an indoor garage. The price of $55 is very reasonable given the package includes the cuticle/nail treatment and your choice of two different colours from their wide selections. This place is definitely a keeper. read more

Trying something new and found this super cute and cosy shop. The staff are quick to reply and I visit by appointment. Environment is clean and organized. Lots of polish colours and examples to chose from. Michelle did my nails - very friendly and detailed orientated. She's very gentle when removing the cuticles (thank you for that!) and took her time to make sure everything looked good. She finished with a hand scrub and massage. I feel very pampered and will definitely be back for a treat again. read more

MU NAILS - Nail Salons Near Me - Markham, Ontario

Did a fantastic job on my nails using Apres! Staff was friendly and did screening before entering. Thank you again!

I WILL NOT RECOMMEND THIS PLACE AT ALL - BAD QUALIFY AND DISAPPOINTING CUSTOMER SERVICE. i had my nails done at MU nails - spent $93. Then 3 days later, there are BUBBLES start showing up on the nails!!! I contacted the technician, she told me to go in and fix it. So i went, but all she did was ONLY to sand off the top layer and re-apply the the nail polish again. I said, I can still see the bubbles underneath, this won't solve the issue. She said that's all she can do. I asked what if you just remove it for me since it's ugly, her reply was, you will need to pay for the removal. This is non-sense, the nails doesn't even last for 3 days and you are not fixing them for me and instead i have to pay for removal??!!! So end up she just re-applied another layer since i do not think i should pay for the removal. Now 3 days is passed after "her fixes" and the BUBBLES are coming back again!!! read more

This place is terrible they have no consideration. Would not recommend yo anybody..they charge you but do not probie the serevice. 70 for nothing was a little late 6 mins. And they sent an email saying I was still getting chathed. ..wben though I did not get any services. BIG RIP off artists. Spread the word I am telling everyone one I know. And as I run a business I yne same plaza..everyone who vkmwa I will hear about them. read more

I was in town for business and needed to get my nails done and they did not disappoint.... best nails and service that I have had in Ontario... I would highly reccomend!! read more

As an Esthetician who has worked in the industry and also offered nail services, I find that I have higher standards when looking for a nail salon. I am a little more nitpicky when it comes to cleanliness of the facility and tools, as well as how well the polish is applied as I know the difference between a good and a bad application. Typically I will do my own nails, but at times I do want to go out like everyone else and be pampered. I have been to a handful of nail salons and just found them to be okay. I came across Mu Nails and saw quite a few 5 star reviews so decided to give them a try. I contacted them through WhatsApp and got a response quickly. I also sent a picture of the nail design that I wanted and they gave me a quote on the price. When I arrived for my appointment, Michelle greeted me and offered me tea which they make in house. The appointment took 3 hours, which for some people might seem very long, but truly shows the type of workmanship that is put in. If you are looking for a quick in and out in an hour type of nail salon, this is not the place for you. A lot of time is spent making sure that the nails and cuticles are clean, and that the polish is applied perfectly so that you will get a gel manicure that will last. Pricing is a little bit higher compared to other salons, but you are paying for quality. They only use high quality products from Japan and are constantly adding new products to keep up with the industry. I highly recommend and will definitely return. read more

The "discounted rate" you are referring to is a typo as I did not receive a discount of any kind, as stated in my review I was charged an additional $10.00 at the time of payment. Had you discussed this circumstantial up-charge all clients have the right to be advised prior to their services that the certified nail technician would be adding an additional cost due to "more work". The issue is not monetary but the principle in which an undetermined price as you say was stated on your sign was not discussed. ** The state in which my nails were upon my very first visit, following visits or that day have nothing to do with the issue, the concern you should have with the state of my nails is how they look when they leave after your technician had finished her job- as for the result of the technicians skills they were great, but again this is an issue of payment not workmanship.. ** As a patron of any establishment food/clothing/banking there are individual requirements/sensitivities/allergies that the business can assist with or deny. Your tech performed a removal with a tool that when held to long will heat up and cause sensitivity. As anyone who gets their nails done knows this is common and easily corrected by moving from area or hand filing. Again nothing to do with the monetary issue.** If there is no times to accommodate my schedule and in order to keep my nails presentable the use of another establishment is warranted- again nothing to do with the monetary issue.** The other salon that you seem to be concerned with performed my service and charged me the previously discussed price. The service in which I performed with your establishment left me with an additional $10.00 charge that was not discussed with me prior and was added by you/or the technician as it was decided there was more work than initially expected. Your technician has every right to express their concerns of the amount of work needed to produce an end result that they are happy to allow leave, however these issues need to be discussed and agreed on by both the technician and client. ** As you have just stated you feel that your technician has taken extra time on every visit to produce a desired result, why was this service any different? The premium I pay is for the extra attention, as for all consumers if I am receiving the same product I would choose the cheaper option.** To determine the suggested condition of nails the Gel- top needed to be removed, this was done using an E-File as done as a normal part of your procedure. After stating I was feeling some sensitivity it was determined that a manual file would be a better option for me. This was appreciated and if was to be performed at a premium this should have been stated.**Every removal has a procedure, as you stated I have serviced with you multiple times- if an adjustment is made and you feel the value has gone up it should have been mentioned. **The way in which the removal is done has no relevance to me as you are the trained tech, if you felt this was abnormal you should have advised me of this and that a charge would reflect it.**The note of color choice is to depict that I am not performing designs or extensive nail workmanship, I am again concerned with the added value you are trying to explain that warranted an undisclosed additional charge.** As a guest who spends money with your establishment and you providing a loyalty service I have every right to redeem my stamps- again this has nothing to do with an undisclosed charge.** I appreciate you accommodating me and charging me the discussed amount on the prior services- this service unfortunately was not the same outcome. 8* My daughter is a paying a client and has no relevance to this issue as this charge was for my individual service. If you wish to not perform services on children please advise me and I would be happy to have her services done where she is appreciated. As this is normal up-keep for me, this is a Mom and Daughter outing for her and do not appreciate you discrediting that. ** A one star review was the outcome of an un-resolved issue with your establishment, it is also to allow other patrons to be advised and not be in the same position I was. As a business owner the good unfortunately comes with the bad, how you resolve the issue depicts whether you will receive my business or the business of someone googling salons for service. The long winded and unrelated response given probably does not put a good taste in the mouths of people yet to visit your salon.** My nails were not fixed, I received a service to have a new set of Gel applied to my nails. .Please be sure to be transparent on your pricing with other regulars as you will also loose their business like myself. read more

I found this place on yelp and I'm glad I did! Both Michelle and Jacky are very attentive and meticulous of their work. There are no hidden fees as they let you know before they start or change anything. They do not recommend extra things or products, they want what's best for their clients. Their complimentary tea is great too! The shop is always clean. I have been there twice and both appointments always start on time. I love the design both times! Easy to book appointments, they reply to text quickly. *hidden gem* read more

Michelle takes great pride in her art, and does absolutely meticulous work - I never knew such a luxurious and relaxing manicure experience existed! Jacky really has an eye for detail... the surroundings are elegant and serene; the materials and equipment are of premium quality; and the tea menu is a truly sweet touch. Thank you! read more

Got my nails done at MU Nails with Michelle helping me. She was super attentive to my nail needs and gave me lots of tips about taking care about my nails and hands. She's a perfectionist and would make sure that I'm ok with the design before moving on. The atmosphere is really calming and nice and you can tell they take a lot of care into the place and service that they provide. If you are looking to get your nails done, I highly recommend MU Nails! The experience is far better than a lot of other salons I've been to. read more