I debated whether or not to give 5 stars instead of 1 because honestly Officer Breanna Straus did…read morethe public a favor by exposing the true attitude of police officers. In her Tik Tok she demonstrated that cops believe they are above the law. In a way this is true because of qualified immunity, but that's another topic. She informed the public that police can and do 'find' reasons to pull people over. All they have to do is follow someone long enough. This could intimidate the person they're following, making them nervous and increasing the chances they commit a minor traffic violation. Then what? Call in dogs because you 'suspect' drugs? Violate their 4th amendment rights by searching their car? Beat, arrest and trump up charges because they offended your ego? I believe this is how it works. Officer Straus' comments and countless videos on YouTube provide enough evidence that this is the case more often than not.

For me, the Federal Way police department has always had very high integrity. Even when I was…read morepulled over for various reasons such as speeding. They have always been kind and sympathetic, even when they probably should not have been. I always tell them, when I see them parked outside Fred Myers or Safeway stores n Federal Way, "Thank you for your service." I will say the same thing here on Yelp: Thank you for your service!

Just wanted to give a shout out to the 3 firefighters from House 32 who came by to assist in a…read moregasoline leak. They arrived quickly, assessed the situation and took action. Then explained what they were doing. I was hesitant to call because it was a non-emergency, but I'm glad I did. Great to meet such dedicated professionals. Wish them the best. Thanks again. Merry Christmas and Happy New Year.

I've had deeply uncomfortable experiences involving the captain in a leadership position for this…read morecity. On multiple occasions, I observed behavior that made me feel unsafe, including seeing this individual near the 15th Street NE freeway exits in ways that felt inappropriate. I also felt that organizations we are both affiliated with, including the LDS church and the Lakota DAR chapter, were involved in conduct that came across as racially motivated psychological harassment. Overall, I'm disappointed in what feels like a betrayal of trust including a failure for accountability and transparency from local leadership at this location.

I love coming here, they offer passport processing at the city clerk's office and they always take…read moreyour records requests to heart. Even the mayor is one of the politest people I've met. Even if you just stop to soak up some free Wi-Fi or need to use the restroom this place will welcome you with open arms.

I didn't have an appt just called and they told me to come in. I went in within 10 minutes they had…read moreme signed in and talking to somebody and I sat and waited for about maybe 3540 minutes. Then they called me. They changed my banking information and I was out of there and I got my check the next day, which was a week early.

Called on 12/29 to make an apt after not being able to do so online and waited 1hr on the phone…read morejust for someone to finnaly answer and then hang up on me as soon as they got on the line I called back again and waited an hour and ten minutes just for the lady to be snappy and rude for just answering basic questions ( that's her job) and then asked me to call back when I had all the necessary information to call back (which I totally understand) Called back a third time with all the necessary information ( an hour and a half wait) only then for another lady to answer and when she asked why I wanted an apt the lady told me that I should refer to their website and when I said I looked wasn't able to find the answer she said she would be able to explain it to be over the phone rather than giving me an appt and when I mentioned I rather to be able to do it in person as there would be questions with the entire application process she said she would not be able to schedule me and apt and then hung the phone up on me! I really don't ever take the time to write reviews but this got my blood boiling. I am sure I will be able to find the answers and get outside help to make sure benefits are filed properly but it's unacceptable that you can't easily make an apt online and then have the workers refusing to give people the help they need. Let alone the poor attitude from everyone helping today, you could feel the hate for their job through the phone .

Love the folks at City Hall and the Police Department who are so devoted to keeping our residents…read moresafe. Normandy Park is the best place to live in Puget Sound and these folks are a big part of the neighborly experience.

This city hall gets 2 stars from me because the receptionist was very nice and funny at the same…read moretime. A good personality to have for people coming to do business. Brightens up the place. The police officers were very uptight though. I was only there doing paperwork with the city clerk. They walked in frowning and I smiled and winked at them and said "here comes trouble" and one of them snorted at me. Lol get your panties out of a bunch boys and have a sense of humor. If police officers wonder why the general public doesn't like them, these guys would be the perfect example. If you're a peace officer, learn to have a little fun and live a little. Not everyone is a criminal or bad guy. I hope the vote is against them and they get rid of these guys. I would not feel safe calling you for help.

What a refreshing experience! I was frustrated after receiving the runaround from my local bank…read morewhen attempting to get a document notarized. Everyone that I talked with was helpful and accommodatiing. It was the worth the $10 fee.

They are close to my home and have been very friendly. Wait time is usually not too bad. I've done…read morebusiness with them for a few years now. I used to have to go to Puyallup but the Bonney Lake location is a lot closer. Thanks for the friendly atmosphere and quick service!

It feels weird leaving a review on Yelp for the Department of Licensing, but I wanted to give a…read moremassive shout out to the best DMV experience I've ever had. I had an appointment to update my EDL as I realized it expired next year on my birthday (in early April, when I'll be out of the country). I looked online and they had multiple same-day appointments or ones roughly 3 weeks out, so I decided to do a same-day appointment about an hour and half later. I grabbed all my documents (I ended up not needed them since I already had my EDL and was just renewing but it was unclear based on the DOL website), then headed to Kent. My appt was at 10:45 but I showed up at 10:37. I checked in via text, then walked in. The front desk worker confirmed that it was indeed me and I did indeed check in online, then directed me to the waiting area. My number was called roughly 90 seconds later, and then I was able to get my eyes checked, take my picture, and confirm my information within the next couple minutes. I was back out at my car to leave at 10:42, before the time of my actual appointment. Huge shout out to the main representative I worked with, Ashley, who was kind, efficient, and fun in an environment that is typically perceived as none of those things. She also had the cutest pink keyboard and was a great representation of the WA DOL.

Had to go to the DMV in order to get the new Enhanced Real ID. Went on Friday, 5/16/25. Arrived…read moreat around 9:30 AM and had to wait in line at the entrance to get a number ticket (#421). At that time, they were at #360. The numbers were being called randomly at times for Walk-Ins and Appointments, so had to keep an eye on the monitor for the number and ding sound. The PA system or volume was so low you could hardly hear anything. Was sitting in the waiting area for over an hour. Got called up at 10:45 AM. Shared my required documents (Mail with Name and Home Address on it, a valid U.S. Passport) and current Driver's License. The lady who assisted me was very friendly and helpful. She was knowledgeable and provided adequate details and information about what the Real ID is included with - Radio Frequency Identification) technology, a unique identifier to confirm the authenticity of the ID. After verifying my information on the screen, she took a photo of me and requested the payment. It was only $21.00 since my current driver's license doesn't expire until 2027, so have to wait until 2026 to renew it for an additional 8-year one since it has to be within a year or less until your Driver's License expires to be able to get the extended one. Thanked the nice lady and exited the DMV. It was a good experience, overall... The waiting period was as expected, so be aware of that when you visit... Also, there aren't enough parking spaces close by during peak times, so you might have to park in the back or across the street.

Very helpful and very efficient from the time I walked in the door. I think the total wait may have…read morebeen 10 minutes. There was a constant flow of people but it seemed like I was in and out :)

I have had my car in my ownership for several years & had the most difficult time receiving the…read moretitle from the dealership (the lady who helped me at Valley Vehicle said that Honda is actually one of the top 3 offenders for this - who knew!). Once I retrieved that, I needed to update it and change the info which requires a visit to Valley Vehicle. After visiting their website, I was able to reserve a place online via the Skiplino app. Very easy to do and reschedule (as this appointment happened the week of the Bomb Cyclone!). Apparently this place was open the entire time which was impressive. I went in on a Friday morning and was greeted right away. They were really helpful & able to assist me quickly at the time of my scheduled appointment; I unfortunately wasn't able to catch the name of the lady who helped me yet I was able to walk away with what I needed in about 20 minutes.