My pomeranian was groomed once at Bonsai. I took him to a national chain store for grooming just to…read morecheck it out. I'll never return to a chain store. All of his appointments will be at Bonsai for sure!

My Service dog was groomed here for the first time today and I couldn't be happier with the service…read moreI received. Prior to choosing this Groomer, I called and asked around to see what people in the area had to say. I was told by several strangers and one reliable friend to check out Bonsai! I emailed and asked if I could visit and was told yes. When I visited, the shop was very busy. I could tell the groomers were attentive and caring with their charges. I liked that. The shop was clean and organized. There are a few products but the focus is clearly the grooming activities! I really liked that part! I set appointments for the entire year and I'm so glad because my dog is going to be the best groomed pup in Grafton! I'm a very particular customer. I like vendors who will communicate honestly with me no matter what. When my last Groomer refused to return my calls after my dog was injured during a session, I decided to move on. It wasn't the injury, it was her refusal to call me and talk to me about it. I've set my expectations with the crew at Bonsai. All I want is clear communication so I can always take the best care of my Service dog. They agreed that communication is always an important part of good service. That made me happy right away! I consider Groomers critical members of my service dog's care team alongside the Vet, behavioral trainers, and his skills trainers. A service dog can't ever appear dirty or disheveled because they go everywhere their handle goes. Good grooming is an essential part of the service dog's training and health. I am elated to be working with this team of affordable professionals who are friendly and understand my need for honest clear communication to insure the health of a dog with whom my very life is so integrally linked. I look forward to years of great service at Bonsai and they're off to a great start!

This is my neighborhood pet store. It's huge and, while they don't carry all the fancy upscale…read morebrands, they do have a large variety of most common brands of foods, toys, medical supplies, clothing, and a convenient grooming shop on site. They are very helpful and willing to work with you to get what you want from their suppliers. They also cover more types of pets than some of the smaller specialty stores. The prices are competitive and they offer lots of sales, bargains, and coupons. They still do delivery and will bring your package to the car if you order mobile! The workers are friendly and helpful if you need assistance. The best part is you can bring your well behaved shopping assistant inside on a leash! Everyone is always happy to see your well-behaved helper. Nobody, however, appreciates a pest and please clean up the mess on the aisle if you're "baby" makes it! Okay? You'll find great value! You'll find great service. You'll find great products. There's lots of parking! What more could you ask for?

Zero Stars. Booked a bath and brush/nail trim appointment for my 5 month-old pup; he has been there…read moretwice previously for the same service and never had a problem. When I brought him in, the person at the front desk was short and rude. After 2.5 hours, they called that he was done. When I arrived, they charged me $35 for a $25 service, then after I paid, was told they couldn't trim his nails because he kept peeing. Stated he "peed on me, don't know if he had to go the bathroom or what, but we didn't trim his nails". I asked, but you still charged me the full amount? She stated it was the package. I will never be back. I purchased all my animal feed, cat litter and treats at this location; I will never go inside this establishment again.

My neighbor had recommended Ashley for dog grooming, so I decided to try her out. I took my boy…read moreKenai. He is an Alaskan Klee Kai/ Eskimo mix. He is a double coated dog that can be extremely vocal about grooming. Especially when it comes to his nails. She said he did great and really wasn't too vocal. I think it helps that she only has one dog there at a time. He previous groomer had multiple dogs there at a time and it was so loud that I think Kenai really appreciated how calm and quiet it was. Ashley did a great job cleaning him up for us and he looks even more handsome now! She also has self wash available if you would like to wash your own dog without messing up your bathroom at home. Great idea actually! I may try this sometime after a muddy walk!

Ashley is AMAZING! Along with being knowledgeable about each breed, the dogs are only taken one at…read morea time. It is worth the drive to come to Ashley's Pampered Pets to get our dogs pampered. She has DIY dog washing stations with a scale to get those extra weights in between vet appointments. Do you want fun colors done for holidays? Ashley has hair colors that she uses that are safe for dogs and look absolutely adorable. Try her out! You will not be sorry. Our anxious dogs get to be together and they look adorable when we pick them up. Cannot say enough

I take my 3 year old teddy bear mix to get groomed every 6-8 weeks, they always do a great job!read more

Dirty and unsanitary. Overpriced for what you get. Not sure what happened but this place really…read morewent downhill.

We havent used them ever since the second time we attempted to secure their services. 4 phone calls…read moreand 3 emails later finally got an email back from Angela in all CAPS, bsically saying they will not care for our dog ..thats what neighbors are for. blew my mind, as Tom was very responsible the time we used him and he said how much he liked our dog and definately looking forward to the next time.

for several years we relied on Tom and Angela to care for our pets. communication was ok, not…read moreawesome and not poor. Our trips ranged in length from 2-3 days to 14 days. Things were going fine for several years until this past year when we installed ring cameras, with the worst event occurring yesterday evening while we are still away out of the country on day 4 of a 7 day trip. We hired Tom and Angela to come to our home for 4 visits per day, 3x15 minutes and 1x30 minute visit daily to feed our fish, two cats, and care for our blind dog. We requested that our dog be walked, played with, brushed, and generally shown empathetic treatment and attention while we are away. Numerous times over the past year, we have observed Tom during the 30 minute visits sitting on his phone and not engaging whatsoever with our dog other than feeding her and taking her outside to go to the bathroom. We were not thrilled about that, but we had been working with them for so long we overlooked it. Last night was the worst though... Our dog is blind, so she needs to be treated with extra care and love. Tom spoke to her gruffly and yanked on her collar/leash to try to get her to stand up, and she slipped her collar. He put the collar back on her, and started to drag her once again. She slipped her collar, and he aggressively grabbed her so firmly by the scruff of her neck that she was yelping and crying. I tried to call him twice to address what I felt was very inappropriate treatment of our beloved pet, and received no response by phone text or email. I emailed their main email address trying to get in touch with Angela for a conversation, also no response. When Angela came to our home to do the bedtime visit, I spoke to her through the cameras and asked her to give me a call at which time I explained the situation and my concerns regarding Tom's treatment of our dog. I requested that Angela performed the remaining visits for the next three days until our return. I sent her the video and Tom the video from the incident yesterday evening. I received a text message this morning from them that they are not willing to care for our pets any longer. Upon our return, I was not planning to use their services ever again. So here we are, in a foreign country, without care for our pets. You will find more empathetic and caring, pet sitters elsewhere, do not put your beloved pets at risk by putting them into the care of people may decide they are no longer able/willing to care for them while you are out of town.

I would do 0 stars if I could…read more For starters, had a very unpleasant conversation booking the appointment. Honor was extremely rude over the phone. I had said multiple times, the earliest she could get my dogs in was fine and she repeatedly spat back saying how she books months in advance. I didn't care, I just wanted mine done "whenever she had a first opening" don't know what was difficult about that. Then, I had recently gotten my bichon professionally bathed and brushed about three days before the appointment, and upon picking up my dog, she said how matted my dog was and she would be charging extra. Literally just had my dog brushed out fully and there was zero matting. Finally, I picked up my bichon and she was completely shaven. Didn't listen to a word I said about how I wanted my dog groomed. I asked for fluffy ears and legs, ears were severely trimmed and legs were just bones. The worst part of all was my dog was terrified when I picked her up and she had BLOODY ears. There was a major cut on one of her ears and the other had smaller cuts. Never again 0 stars.

We have used Honor for years to keep our "girls" looking good and smelling sweet! Trust her…read morecompletely to care for our furry family members while they are getting cleaned up.

Cat gave us a timely appointment, which is nearly impossible to find in our area. She did a…read morefantastic job with our puppy. He looks amazing! Attached are photos she took. We are so happy we found her!

From the owner: Have an anxious pup for grooming who needs to be pulled out of the car and dragged in?…read moreLet me try to build a connection with them based on trust and love to help your furry family member have the best trimming experience. Grooming is my passion, I strive to further my education constantly. Although I love working with any dog with any hair type, I found a special passion for dogs with behavioral, anxious, and/or aggressive tendencies for any reason. De-sheds are my specialty, and I have spent years trying different methods of removing coat painlessly and effectively. I aim to work with each dog and client individually, every trim is different as needs change from household to household and pet to pet.