Amazing in every way. Julie greeted us at the door and she…read morewas so sweet and showed us around and answered any questions. My first impression of the facility was that it was clean and reminded me a little of Scandinavian style with light wood finishes and simple, classy design. There was a cozy place with chairs and a couch and a fireplace to lounge in, with turmeric ginger tea, strawberry water, regular water, and a few snacks (I didn't have any, I think it was nuts and dried fruit?). The locker room was spacious with a sauna, two huge showers, two toilets, and a changing area with lockers. some toiletries were provided as well. I appreciated that the lockers had a keypad so I didn't have to carry around a key. You can change in the changing area, but if you want more privacy, you are encouraged to go behind the door of the shower, where there's plenty of room to change. The sauna was nice and hot. Loved it. We both opted for the Om package which included a facial and a massage with one enhancement of choice. I have to say, the massage tables here are the most comfortable ones I've ever experienced. They are heated for your comfort, although they can turn off the heat if you run hot. My massage with Allison was lovely and super relaxing. Afterwards, I was brought back to the lounge area where I met up with my friend again and waited for my facial. The aesthetician, Kat, immediately gave off warm and friendly vibes, and I knew right away that she was going to be great. Her recommendations were spot on and her technique was fantastic. Again, so relaxing and I wish I didn't have to leave. Hands down the best facial I have ever experienced. We were allowed to check in an hour prior to our appointments and stay as long as we wanted it afterwards We ended up staying and talking for a couple more hours and enjoying the atmosphere. Every single person we encountered was kind, helpful, and seemed happy to be there. They have product recommendations at the end, but no hard upsell which I appreciated. I will 100% return. My friend and I both loved every minute of our day today.

Me and my sister booked facials here.The facility is really nice and the therapists are friendly. I…read moretried the luzern facial. Howevr my facial experience was kind of ok, nothing amazing to talk about. For the price they charge I feel like it's a a basic facial and kind of felt quick. The main desk lady specifically asks if you want to a 20% tip for the therapist instead of letting you make the choice on the device in private.I found that kind of tacky, it's an expensive service as it is and customers should be allowed to select what they would like to tip. Can't really recommend based on my experience.

Phil is an outstanding masseuse! He uses various modalities and it just allows you to melt into the…read moretable. I love that they have enhancements that are part of the massage rate!

Phil is phenomenal. I treated myself to a 90-minute massage at Spa Noir and left feeling like a new…read moreperson. His work is intentional, incredibly skilled, and perfectly balanced between therapeutic and deeply relaxing. Easily one of the best massage experiences I've had. I am already planning my return.

Great place also has treatments / massage available. The salt scrub or mud wrap after a couple…read morehours in the spa are a treat. the locker room is small - not a problem unless you want to spend a lot of time in there. Sometimes social vibe but generally chill. helpful staff.

From the moment I arrived, I noticed that the only employees visible on the premises were male…read moreemployees. I specifically asked the receptionist whether there were female staff members because I was already feeling uneasy. I was told that the person doing my body scrub and the massage staff were female, but throughout the facility the only employees I physically saw were men, which added to my discomfort. I was also required to hand over a personal item of value before beginning the experience. That immediately raised concerns for me, as it did not make me feel secure or comfortable entering the facility. What I initially wanted was simply a tour or walkthrough of the facility before fully participating, but I was informed that I was required to shower and prepare before even being allowed to see the spa area itself. At that point, my discomfort and intuition were strong enough that I no longer felt safe proceeding. The environment did not feel welcoming or secure to me, and I decided not to continue with the services. If motel 6 was a spa I'd be this

Today was my first time there I booked a one hour holistic massage as well as a 30 minute hot oil,…read morehair, treatment, and head massage. Andrew was my masseuse and he was amazing!! I will definitely be back! The lounge area was really nice with some good snack snacks such as chocolate covered cherries, and a nut mixture and several different teas to choose from. The music was very nice in the background and the spa was excellent! I utilized the pool, the Jacuzzi, and the steam room and sauna. The front desk was amazing!! I got lost trying to find the parking lot because there is a Hyatt across the street as well, I called and she followed on the map and told me exactly where to turn and how to get into the parking lot and the $13 valet parking was great in the building!! the only suggestion I have is to maybe use terry cloth robes instead of the heavy Sherpa lined older robes. The slipper sandals were so nice!! Wish I had a pair! Loved it!!

Booked a day pass expecting a relaxing spa experience, but it felt more like access to a standard…read morehotel pool and gym rather than a true spa experience as advertised. The "lap pool" was 84 degrees which is way too warm for actual lap swimming. The locker situation was also frustrating. Day pass guests can only use lockers on the pool deck, not in the locker room, which defeats the purpose if you come prepared with clothes to change into after showering -- there's nowhere secure or convenient to store your belongings inside the locker room itself. On top of that, the locker room wasn't very clean and robes weren't provided. The pool area is open to all hotel guests, including kids, so it never felt calm or spa-like. Between the crowd, temperature of the pool, and limited amenities, it didn't match the spa experience that was advertised. I frequent hotel spas, and this was one of the most disappointing given the price. It would feel more appropriate at about half the cost, especially since parking isn't validated for day pass guests.

I recently had a 90min swedish massage with Deborah and would highly recommend this place! First,…read moreafter shopping around for spas in the area, I found this place has really competitive prices. The location in Queen Anne is great and there is plenty of street parking in the area. The spa itself was calming as soon as I walked in. It was quiet, smelled nice and was well kept. Deborah did a phenomenal massage and I appreciated that she took a few minutes beforehand to understand if I had areas she should focus on, injuries and then she also gave a quick overview so I knew what to anticipate. Overall I highly recommend this place if you are in need of a well priced and amazing massage!

The best spa in Seattle! Best service, kindest workers, and the most relaxing experience!! Go see…read moreAlexia for a facial!!

Do not walk, RUN to Penelope and the Beauty Bar! The Facials? AMAZING. The nail bar? STUNNING. The…read moremassage? Life changing. Best way to invest in self care.

Most of the less than 5 star reviews listed here are accurate. The ambiance and amenities could…read moredefinitely stand to improve enough to match the experience and service you'd expect staying at The Fairmont, the hotel within which this bar is colocated. I'm afraid that's not why I'm leaving a review. I'm leaving a review because I've never left a massage feeling less relaxed than when I arrived. It wasn't anything I could ask my provider to adjust, like pressure level, it was just very poorly executed, awkward, and uncomfortable. This was a $325 massage and I would hope the therapists are trained well enough to keep their nails from interfering with the therapy and send you home feeling better than when you arrived. This was my second time visiting and both occasions were similar. Different therapist each time. I'm also disappointed by the owner's responses on reviews here where accusations are made regarding the truthfulness of reported experiences. My sale ID from my receipt is 470227. Penelope is a mismatch for its location. I wish it weren't! What a great opportunity Penelope has here. I'm afraid they should let someone else with more experience operate the space and relocate to somewhere along Aurora where they don't need pesky things like certifications, training, credentials, and amenities. Edit: I received an email response where the business chose to double down on the same type of feedback they provide to others on Yelp. Very dismissive. When all you can do is point a customer to your website as if that resolves issues, I don't know how you continue to attract new customers. Dropped the rating from 2 stars down to 1 star for that reason. !!! 2ND UPDATE: Hoist by their own petard I suppose! They sent a multi-page email threatening me with "defamation, business disparagement, and tortious interference" if I did not take down my review. They scrutinized my booking history (debating whether this was my first or second visit, as my previous visit was booked under my partner's name) and even admitted to digging through my Yelp history to criticize my other reviews. Does this seem like a good response to negative feedback to you? There are other spas at hotels in downtown Seattle, I'll certainly be visiting one of those next time and I recommend you do the same if you don't want to be threatened with legal action if you don't enjoy your massage.

I feel like this is a Seattle secret and I will 100% be coming back on my next visit. I like the…read moreease of booking, the paperwork wasn't overwhelming and variety of hours. Staff seemed like they had a wide range of skillsets and I liked that I could choose a couple different options (I went with a Swedish massage and added some foot reflexology). The hour went by so fast, they checked in regularly about pressure and if the temperature was good with the stones. My husband got a massage as well and enjoyed it also. I felt very relaxed and rested after!

I swung by Urban Calm spa to get a deep tissue massage. I had a prior appointment but had to wait…read morearound 10 minutes at the spa to get a masseuse allocated. They offer $10 discounts on Tuesdays and Wednesdays, so I was more than happy to get a discount despite the wait :p The masseuse Jenny/Jinny did an amazing job. I had selected 'hard' pressure and she lived up to the expectations. She kept checking in on me from time to time to ensure I was able to tolerate the pressure too. Overall, I liked the experience and the place was clean and tidy too.

Loved the service here! The spa itself is really clean and just has a relaxing and calm and high…read moreclass vibe that I really like. Of course there is a premium to this experience but, once every couple a months, its very necessary. Thank you!

The dynamic pricing approach they have adopted seems rather tacky to me. I think Four Seasons needs…read moreto pick a lane. Either charge a premium (which they do) and provide a pleasant, luxury experience, including an easy, pain-free booking process (which they don't), or the whole thing is so utterly frustrating that it made me hang up the phone. I've stayed at several different Four Seasons properties before, but I've never had such an off-putting experience. I don't think that allowing each spa to be owned by a separate, independent entity is a good idea, as there is an apparent dissonance between the brand's cachet and the experience of visiting the spa at this particular property.

A good massage experience overall. The technique was effective, and I left feeling refreshed. The…read moreonly small improvement would be a warmer room.

Incredible hands! I came in with tension and left feeling light and calm. This massage exceeded all…read moreexpectations.

We took a combo of headspa and 30min body massage. For the price it was a good experience.. however…read morethe body massage is actually just a back massage which is pretty relaxing though. Head spa was interesting it's more like mild head massage with fancy hair wash and blow dry. Typically for hair spa I was expecting more head massage and deep conditioning treatment but this isn't that. For the price it's definitely not bad but I would recommend getting an appointment and also specifying if you prefer a male/female therapist ahead of time for your treatment as they have both.

We had a 90 minute service. 30 minute upper body massage and 60 minute head spa service. The body…read moremassage was amazing. If you have back issues or shoulder issues-this is the place. The head spa was relaxing. My only complaint is that I wish the would have scrubbed/washed my hair a little more, like when you to to the salon. But, it was a very relaxing experience. Plus my hair felt amazing afterwards. They dry your hair and have a variety of hair products to use if needed when you are done. Salon was clean. Staff were amazing.