Mobile Kangaroo has been one of the only tech companies that has had staff that genuinely cares…read moreabout their services, their customers, and their customers time. About two months ago my phone had been stuck with a Green screen, which turned into a month long ordeal with Apple being incredibly disorganized and hard to reach. Matt helped a tremendous amount when no other company would even touch my phone. Not only did he help me get an express replacement through AppleCare, but he helped me try to back up 1 Terabyte worth of almost lost data from my iPhone which had never been backed up. He helped me set up my new phone when it finally came in the mail, and even walked through to show me what was going on with my old phone's screen. With my luck after a month without a working phone, my 2 week old new phone had additionally been crushed during the snow last week, and I again was without a working phone at all. I quickly went to Mobile Kangaroo where Chase helped me sort out the plan to either repair or replace my phone. He helped communicate consistently even when I created a hectic email thread, but he took so much of his own time to help me get a phone before finals! To my surprise after we pestered Apple, I received an express replacement phone in just a couple days after Chase and Anthony worked to get the phone expedited which means the most to me. Anyone who is disappointed with Mobile Kangaroo's services is NOT disappointed with their staff rather not recognizing the issues that Apple creates for tech repair workers when they are trying to do everything they can to speed up the process. Matt, Chase and Anthony went above and beyond and this place deserves more recognition!!!!!! THANK YOU!

These guys are superb. Called about a problem with my laptop screen on Saturday, went in Monday…read more Computer was fixed and returned by Wednesday. Excellent customer service and rapport. ShellyB

Charged me to tell me they couldn't fix it. They were obviously overcharging because it is close to…read morea college campus. They wanted me to buy new parts that would end up costing more than the price of a new laptop. They charged me 100 to "run some tests" just to say it was water damaged and couldn't be fixed without almost every part being repared. Then wanted additional money for parts.

My experience with P2P Computer Solutions was extremely disappointing. I went in after badly…read moredamaging the screen on my iPhone 15 Pro Max. They offered me two third-party replacement options: a $199 screen or a supposedly more durable $279 screen. Since I planned to use my phone for at least another three years, I opted for the "durable" one. The repair itself took 2-3 hours, but even after being given a pickup time, I had to wait another 30 minutes when I returned everytime. Initially, the screen looked fine, but it went completely black the very next day. I brought it back, and they admitted it was a faulty piece and replaced it. Shockingly, the replacement also failed, and during the second repair, the new screen already had a visible defect (a black spot in the middle). They apologized and replaced it again. At this point, I had already gone through three faulty screens in less than a week. Not long after, a very minor drop caused the "durable" screen to crack -- even though my phone had a thick case and the screen protector was intact. My original Apple screen had lasted two years with heavy use, yet their third-party screen couldn't handle one small impact. When I returned for the fourth time, they asked me to pay another $100 on top of the $279 I had already spent (before tax). After insisting on speaking to the manager, they eventually agreed to let me keep the replacement without charging me again. Still, the entire process left me frustrated and distrustful. To make matters worse, another customer in line mentioned having a very similar experience. Frankly, I would never return. The only reason they seem to have good reviews is that they offer a free screen protector in exchange for a 5-star rating. My experience showed me their products are unreliable, their service inconsistent, and their "durable" screen anything but durable.

Well then. Before I picked up my computer yesterday, I would have given the Connection Point 4, and…read moremaybe, 5 stars. But, apparently being the only place in town that can repair under Applecare gives you credence to be insanely disrespectful to customers. I've worked in customer service on both ends for years, and this was the *worst* experience I've ever had. When I was phoned saying that my computer was fixed, I asked about the data; I was told that the hard drive was going to be blank, and that to transfer my data would cost $75. I told them to transfer my data due to a handbook chapter I am writing that wasn't backed up, which I needed. When I went to go pick up the computer, I just wanted to alert the tech that I was never told that my data would not be transferred, and that I think it should be policy to alert customers in clear language that the hard drive would be blank. I had my external hard drive with me when I dropped it off, and had I been told that the data would not be transferred, I would have backed it up then and the whole situation would have been avoided. At this point, the manager of the Connecting Point came out of the back room on the offensive. He stated that anyone who knew enough to bring a computer in for repairs should know that data would not be transferred with a hard drive replacement. I find it extremely rude to basically insinuate that I am not intelligent enough to understand his business. I was then informed that informing the customer is policy, and that policy was violated with my interaction. At that point, he told me that it was my fault for not understanding his assumption and his employee violating protocol, and would not even apologize for the miscommunication. I paid the $75, and the employee I had originally been talking to apologized for my extremely poor experience, specifically with the rudeness of the manager. Basically, kudos to you, employee who apologized. The work is quality, Laptar is working great (Yeah, it reminds me of Reptar from the Rugrats,) but given the choice I would not patronize them.

My Macbook Pro started acting weird with screen flickering and freezing. Looking up online and…read moreperforming a basic triage suggested that it was an video card problem. I called Apple Support and they told me that I could bring the laptop to Connecting Point as it's an authorized repair shop and it would be covered by my warranty. I brought the laptop to Connecting Point, explaining the symtom with a video I recorded showing the screen flickering. The guy also believed that it's likely a video card issue and the replacement would be covered by warranty. However, the next day I received a call to pickup my laptop. This time it was another person and he said the problem was due to hard drive corruption. Based on my initial triaged, I was quite certain that it wasn't the hard drive fault. But the guy insisted and I gave the benefit of the doubt. I was $60 for hard drive failure because the drive I had was third-party and won't be covered by AppleCare. That's fair if the problem was due to hard drive. After I came back, I googled for a way to run hardware diagnosis and found that every Mac includes Apple Hardware Test with the installation CD. I ran it and within minutes it showed that the video card is faulty. I brought the machine back and let them know that the problem wasn't the harddrive but the video card. At first, without letting me explain, argued that if they said it was hard drive then it's definitely the hard drive, until I mentioned the code they were ok to try to run the diagnostic software and found the exact same error code. Although it is obvious that the problem was due to the video card and it will be covered by AppleCare. They didn't refund me $60 I paid for their "mis-diagnostic", but rather came up with irrelevant/rude arguments with me. There was a problem and they did not find it for whatever reason, and they thinks it's reasonable to charge me for that. So do yourself a favor, if you have an issue with your Mac, just send it to Apple directly. Although it might takes 2 days more for the shipping, you will be dealing with a lot more respectful and professional persons, who won't try to rip you off.

I am the kind of person who has no training on computers so when my MacBook Pro was running super…read moreslow, I got rather nervous. Two trips to Best Buy and wasted money on Geek Squad later the problem still remained. I heard about Mark from a friend and thought I would give him a try. Not only did I regain the performance I loved from my Mac but Mr. Hesser also took the time to explain what was happening and what I did to cause the issue. Needless to say anytime I have a problem, he is my first and only call.

We are very happy with Sean's service. He was very communicative about his schedule and very nice…read moreand kind. He got 4 out of 5 electronics to work for us (the 5th wasn't his fault). I would highly recommend Sean's service. And he drove to our place. Very good and nice.

From the owner: Electric Euphoria is a budget friendly locally owned business I enjoy taking repairing and cleaning…read moreConsoles, and computers. All of my own consoles are rebuilt by myself just to save money; after repairing my electronics all my life I realized there weren’t any repair services near me. Call or message us today to and I will get back with a free estimate ASAP

I called to get a estimate about my phone and i tild him about how ever other place is charging…read morehalf the price of my phone. He wasnt able to lkwer the cost but he told me all the options and even said he would ne able to come to my jouse and fix it for no exstra cost at all. I think everyone should consider this place for getting their phone fixed be cause they're very helpfully and friendly.

From the owner: At Triple E Technology, we specialize in residential and commercial IT solutions. We offer…read moreeconomical support, experienced service, and exceptional solutions for all of your technology needs. Our business serves Central and South-Central PA and the surrounding areas. We find joy in helping our customers discover personalized solutions to meet their needs. Technology is our passion. Let us earn your business! Visit our website to learn more about what we can do for you or give us a call anytime. We would be glad to speak with you about your needs. We offer free estimates. 24/7 emergency service is available. If you need emergency service please give us a call or visit our Emergency Service page on our website for more information.