I purchased a dress from Lord and Taylor online in August 2023. It was to be delivered By the end…read moreof August. The post office never delivered the package. I received notice from the post office. It was returned to the sender on September 3,2023. I have had multiple conversations with Lord and Taylor customer service to obtain my refund of $174. They have refused to refund my money. They acknowledged that they saw that it was returned to the sender that it was returned to the warehouse, but they refused to refund my money until they located in the warehouse. Today's date is December 5, 2023. I have yet to receive my refund. It is not my fault that Lord and Taylor cannot find a returned package. I am very disappointed and cannot believe after all of my multiple attempts to work through Lord Taylor, that they will not refund my money. I have contacted my bank to see if they can obtain a refund for me through their process. But it seems as if Lord and Taylor is giving them difficulty as well. Do not buy anything from Lord and Taylor online. They will steal your money and feel no remorse. Not returning it. Claiming that it's your fault they can't find it. buyer beware Mimi K Frank

Food and atmosphere are a breath of fresh air in Montrose Pa. A great place to have a drink and…read moreenjoy a not Rushed meal!

by far the worst place I've ever done business. So after a front screen back screen battery…read morereplacement screen protector in case $500 for them to give me a cheap case the phone to fall and drop and break the front glass in that case after specifically asking for a drop proof case they said there was nothing they could do for it the next day got the back glass replaced the battery or so I thought paid my remaining balance called two days the battery was still acting up, not carrying charge. They said to bring it in because of work they couldn't come in later in the week where they said do nothing about the glass because it was dropped, even though I asked for a drop proof case they gave me some cheap case that did nothing. I ended up debating on getting a new phone so I left came back a almost 3 weeks later because my screen was completely They told me they didn't replace the battery that they just cleaned up the wires last time that the battery might need to be replaced this time with the lady said I paid for a said no you didn't. All we did was clean it. I agreed with it gave phone. They fixed the front glass came back and the guy was like yeah we had to replace your battery too and I was like well can I see my second because I can't find the receipt for it after 40 minutes of arguing with me back-and-forth about my battery not being replaced found out that I was charged for a new battery but never received received it so inconveniently me one as a courtesy. If I would've never asked about the battery, how would I have ever known that they even replaced it but charged me for it I find this completely shady and unprofessional after two different employees argue with me and said that I did not have my battery replaced, but I was lying that I was charged for another battery until they finally pulled up the receipt and prove that I was charged, but apparently never received it. Going to get my glass fixed again have a $200 bill forgot my wallet paid for half of it I would come back with the rest. They me an ultimatum and if I don't come in and pay that they were pressing who should the charges be pressed on because I had to wait a whole month to get my services when the Shoes on the other foot you guys deserve it right dead and there completely unprofessional will never do business with them again worst experience I've ever had with any kind of repair shop highly un recommended

TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.