I went to Scott for help with a fire system motherboard. He was super helpful and friendly on the…read morephone, and he was even more amazing in person. So patient. He spent time with me trying to find solutions to my problem, and he thought of a great solution I hadn't considered. He then helped me find what I needed online and printed everything out for me, which is going to save me several thousand dollars. I can't recommend OHM / Scott any higher. Thank you SO MUCH, Scott!

Scott at Ohm is really quite a clever and gifted electronics repair guy. He repaired my Yamaha…read morekeyboard (no simple matter) in one day!

I have no idea why this place is getting only 3.5 stars. Every time I have issues with my iPhone…read morethat even Chat GPT didn't have an answer for, these human guys know what to do and are ready to fix it in five minutes. They know what they are doing and seem very competent. They make me restore faith in humanity! Thank you!

I brought in my 13 year old daughter's iPhone. It was locked because when she set it up she created…read morean Apple ID and password, but didn't remember what they were. We had already looked online and seen that the phone had to be put in recovery mode, which would delete everything on it. But following the steps to do that wasn't working.Gadget Pro said they could do a factory reset for $40 but we would lose everything on the phone. We were already reconciled to that, so we said go ahead. It only took an hour, and when we came back they said it worked and now all we had to do was sign in with the Apple ID and password. When I reminded them that this was the problem in the first place, they said contact Apple support and they'll unlock it for you. Apple support did unlock it after we provided them with proof that we had purchased the phone 2 years ago. Unlocking it also did a factory reset. Then we were able to set it up again with a new Apple ID and password (which I wrote down and stored). So Gadget Pro was nice and did what they said they would do pretty efficiently, but it didn't solve the problem I had brought to them. I paid them $40 to do something that was useless and unnecessary.

I've been here twice with two different MacBooks. The first time I needed my screen replaced. I…read morewaited a few days for them to order the parts and then was given back a MacBook with a dented screen. When I complained saying I didn't agree to pay for a damaged product the guy reminded me that I had already signed an agreement (I did, but that doesn't make it right) and that all sales were final. A few years later I came with a different MacBook that wasn't charging. I was told over the phone that it would be hundreds of dollars to fix. So I declined their business. I then went over to Ithaca Mac Repair who told me all I needed to was to clean the charging port with rubbing alcohol. Overall the customer relations were horrible, and they did not do quality work whatsoever. Mabe no one will ever see this review because of the messed-up algorithm, but if you do please don't give this shop your business it's not worth your time or money.

Lena Gadgets is completely different from how I remember it being a few years ago. They've updated…read moretheir service and the person who works there was super timely and professional. I feel like they have a team although I only saw one person working. I had my s8 screen repaired along with a new case and glass screen protector. They had it done the same day! Other local companies had to send it out. So glad I came here.

The store has improved a lot in the past year. Costumer service is much better and the staff is…read morevery knowledgeable about the products. Also they are able to beat any Amazon price.

In May of 2025 I purchased a Samsung tablet from Best Buy Ithaca. In February of 2026 it started…read moreto malfunction. Since I am a Geek Squad subscriber I had an extended warranty on the tablet. I took it to the Ithaca store where I was initially told it would have to be sent to Samsung for repair and there would be a $49 charge. I paid the charge and the tablet was returned 2 weeks later. After another 2 weeks it malfunctioned again. I returned to the store and was told I would have to pay another $49 to have it sent out for repair again. After a brief discussion I was referred to a manager who approved waiving the second $49 charge. 2 weeks later I received a message that the unit could not be repaired and it would be replaced. I went to the store to obtain the replacement but due to their system being down I was told to return in a few days. A few days later they still could not give me a replacement but I was told that I would obtain credit for the faulty unit and I could purchase a replacement and as soon as their system allowed the credit they would call me. After several days and not receiving a call, I went to the store again. they told me the person(s) I needed to see were not there but they would call me. No call so I returned to the store again. Same result...right person(s) not there but they would call me. Still no call so yesterday I went online trying to call the store. Was told they could not connect me to the store but promised I would receive a call back by 5 PM EDT yesterday. Still no call.

During our move from Chicago to Ithaca, electrical cord on our lamp broke. Joseph called a couple…read moreof places to see if the stores could repair the cord. Then he stumbled upon HiWay Hifi. Upon arriving, Lee met us at his store. Looking at the lamp electric cord, he said, "nothing is impossible". During our visit, Lee kept saying, "nothing is impossible". That alone made me feel confident in his skills. I saw a handwritten letter by one of his customers. She expressed her heartfelt thanks in helping her with her car repair. Based on our interaction, I could see why she felt confident. Lee repaired the electric cord for free. Just for that, HiWay Hifi deserved 5 stars. When in need of repairs, go to HiWay Hifi. As Lee said, nothing is impossible.

I first heard about Highway hi-fi from my friend to went to IC, he done business working in…read moretheater, and he friends worked there in the past so I thought it would be good to check it out because they do repairs to audiovisual equipment and I was having trouble finding repair for a lamp. It's like a 75-year-old lamp so I know I went there and they were very helpful. Repaired my lamp lickety-split and told me about their business. The owner Lee is very nice. You could see in their counter. They have like thank you cards from many years back. They have a very good standing with the community and they offer a greater rate of very professional customized services. He was telling me about the security systems, sound systems and stuff like that, I'm in the market to buy a house so that's one of the concerns. he has a lot of options and a lot of good equipment. I mean I've worked in the field too so I know I'm looking at. I'd definitely recommend checking them out. Their customer service is great. Just listening to the owner and pride he has in the business makes you secure looking into this type of investment. Definitely check them out.

Selection was very limited. I couldn't find staff member to assist. Location is convenient with…read moreplenty of parking.

My mother was verbally assaulted by an employee today. She went to the wrong parking lot when…read moretrying to donate, she was confused by the cones and signage so she thought she'd just park and walk over with the box. Before she even got the box out of the car an older white man, red faced, screamed at the top of his lungs "you can wait in line like everybody else". She got back in the car because she was so scared by him. She reparked and went inside to tell the manager because it was so upsetting. The mam followed her inside and stood next to her leaned forward and intimidating while she politely explained what happened to the manager. Then she left without donating. She came home shaking and crying. I'm furious that this happened and want the employee fired. He was a 65ish white male, blue shirt, blue shorts, working at the donations. This man is out of hand and needs to be addressed.

Place stole my stuff closed and kept my things didn't even call or let me know just kept my stuff…read moreno wonder they closed

Great place! They were able to fix my console within a day of me dropping it off to them, and super…read moreeasy to work with! Fair prices, and great service. Can't get much better than that!

TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.