IT'S ALL ABOUT THE MONEY! In the fall of last year (2025) I visited Muncie Imports & Classics for help identifying the correct part number for my transfer case which went bad for my 435ix. I was told by the "newer" service manager that if i wasn't going to use them for the repair that he had no interest in helping me obtain the correct part number and was told to call a BMW dealer to obtain the number. After leaving frustrated with the lack of customer service and rude interaction with the new service manager, I returned a second time (after a new transfer case was installed) asking if Muncie Imports could re-program the case. I was told that Muncie Imports had no interest in programming the transfer case since they did not install the new unit in the car. I was also informed by this service manager, and I quote,"It is about the money!" and told me to take the car elsewhere and they did not want to provide any services to me. I then took the car to another company and had the transfer case programmed without issue. No questions asked! Just bring the car to us and we'll take care of you! I have had my previous BMW's serviced by this company for over 15 years prior to the new Service Manager without any issues and under the previous Service Manager and Manager (both now retired) and it was always a delight to do business with them and Muncie Imports was my first call if/when I needed any services required on my BMW's and Jaguar. Unless something changes with their "newer" employees and their approach to a positive customer service stance, Muncie Imports will never receive another dime of mine. read more

A little while ago, I took my Landover to be worked on and Muncie Imports was the closest option for me at the time. I told them about the problems that I was having with my vehicle and they initially seemed interested in helping me. I then took the car in and they said they were ready for me to return the following day. The only thing they had for me was a stack of papers with codes on them that they charged me $100 dollars for. They did a engine light test that can be done for free at any auto parts store. I asked if they would be able to tell me anything about fixing my car and the owner or manager refused to do so and told me that they weren't interested in working on my vehicle. Unless you are an old rich guy with an E-type. They don't want anything to do with you. Find another repair shop. read more

The folks at Muncie Imports are a professional bunch and have been doing this longer than just about anyone in this part of the state. I took my car in for a windshield replacement and even tho I got the car back a day later than scheduled, it was because they wanted to be sure the adhesive was fully set before returning the car to the roadway. To some this would be an annoyance, but this is exactly why I chose them to do the work rather than some driveway monkey who would forget my name the moment he started the next job 1/2 hr later. They pay attention to the details, not just the overall job. There were no greasy fingerprints on the headliner, no glass shards on the dash like happened with a Cayenne we had repaired in Portland, no muddy footprints on the door, and the wash job was well-accomplished. Chuck, Matt, Bobby and the rest of the staff were all professional and timely with my questions, special requests, etc. When I noted that a window decal was perhaps an inch to the left of my probably too-demanding standards I was issued a replacement at no cost and with total understanding from a technician who was as passionate about his beloved Mercedes as I am with mine. These aren't just a bunch of folks who push wrenches to make a buck, these are genuine CAR GUYS (and gals). Muncie Imports has been in business for years specializing in Jaguars, which is how I first became acquainted with them, and service all makes of imports. If you're still going to the dealership for any out of warranty fine import, you're wasting your money. If you have a Jaguar, MB or other European vehicle you are likely already well acquainted with Muncie Imports, but if you are not, then give them a try, I can't imagine you will be disappointed. read more

I have taken my vehicles to them for years. I have a sports car I purchased from them a year ago and have had all of the service done by their mechanics. My wife has a new Mercedes and they have been able to do the factory recommended service in accordance with her warranty which saves me an hour driving each way to the dealer in Indianapolis. They have been professional, courteous, and very cooperative with everything I have asked and needed. I have no problem referring my friends to them for quality work. read more

While, my car isn't an import or a classic, I brought my car here because I heard the service was very good. However, upon entering, most of the men in this shop appeared to be high but I needed my car fixed. I had some front-end problems and my tires needed rotated. Because of the extremely rude service, I paid my balance and left. I took my car to NBT and was treated very well there. Upon closer inspection of my vehicle, I needed a completely new wheel barring. The wheel barring on the driver's side only had 3 screws. Something you would think they should have caught. Being as expensive as they are I expected a much better outcome. I will never take my car there again. I"ll always take it to NTB, they are much more friendly and affordable. read more