Wish I could put zero stars....They are the worst company I have ever seen. They had the car for 2…read moreweek and could not even bother to go outside and look at the manufacture date to look up parts because they were so busy. After checking with them several times and them not doing anything on the car, I asked if it would be better to take the car elsewhere since they were not getting to our car. That said "That would be great and that would really help us out. What kind of repair service would be happy if you took your car someplace else. So you keep the car 2 weeks and you can not go look at it for another week to determine if you can fix it and do nothing, not the kind of place I would take my car or recommend anyone else that there car.

They took really good care of my car from my accident that happened 6 months ago. They even…read moredetailed the inside of my vehicle which was a great surprise saving me money, and having to do it later today!

IT'S ALL ABOUT THE MONEY! In the fall of last year (2025) I…read morevisited Muncie Imports & Classics for help identifying the correct part number for my transfer case which went bad for my 435ix. I was told by the "newer" service manager that if i wasn't going to use them for the repair that he had no interest in helping me obtain the correct part number and was told to call a BMW dealer to obtain the number. After leaving frustrated with the lack of customer service and rude interaction with the new service manager, I returned a second time (after a new transfer case was installed) asking if Muncie Imports could re-program the case. I was told that Muncie Imports had no interest in programming the transfer case since they did not install the new unit in the car. I was also informed by this service manager, and I quote,"It is about the money!" and told me to take the car elsewhere and they did not want to provide any services to me. I then took the car to another company and had the transfer case programmed without issue. No questions asked! Just bring the car to us and we'll take care of you! I have had my previous BMW's serviced by this company for over 15 years prior to the new Service Manager without any issues and under the previous Service Manager and Manager (both now retired) and it was always a delight to do business with them and Muncie Imports was my first call if/when I needed any services required on my BMW's and Jaguar. Unless something changes with their "newer" employees and their approach to a positive customer service stance, Muncie Imports will never receive another dime of mine.

A little while ago, I took my Landover to be worked on and Muncie Imports was the closest option…read morefor me at the time. I told them about the problems that I was having with my vehicle and they initially seemed interested in helping me. I then took the car in and they said they were ready for me to return the following day. The only thing they had for me was a stack of papers with codes on them that they charged me $100 dollars for. They did a engine light test that can be done for free at any auto parts store. I asked if they would be able to tell me anything about fixing my car and the owner or manager refused to do so and told me that they weren't interested in working on my vehicle. Unless you are an old rich guy with an E-type. They don't want anything to do with you. Find another repair shop.

They did a great job on my CRV!! Kept in touch all the way and the staff are very friendly and…read moreknowledgeable!! I highly recommend them!! S Ludwig, Farmland IN

Highly recommend!! Very professional and excellent workmanship. Wright Way handled everything with…read morethe insurance company and kept us informed.