Let me start out by saying the reason we bought the home was because of the neighborhood (Buckhead East in Richmond Hill, GA) Gus at the sales center who is absolutely fantastic by the way, and the Mungo difference" that we have yet to see honestly. The really only positive interactions we have had was with Mrs Jackie in customer service in the Columbia office, Gus in our sales center, and the subcontractors who came to install my new counter tops. My family and I moved into our home two months ago and while we instantly fell in love and I couldn't love the way the house looks any more than I do I cannot help but feel like I am drowning in our new home. At least once a week for the last three weeks we have had at least one subcontractor at our house. I guess the best place to start is with the outside. The house is beautiful but once you get up close to it you realize that the boxes around our window wasn't sealed, that our sod is patchy, that our windows have rust running down them because they didn't seal the nails, and that our flowerbeds are basically just a mess of left-over construction tools. When you get inside you notice that the windows aren't square and all of the mistakes made while painting. And once you look closer you realize that there was no care put into the home, that it was thrown together as quickly as possible and when you point it out you get thirty minutes of excuses and get reminded that you have to leave your quality expectations at the door. And before you ask, yes we were told that we needed to leave our expectations for high quality at the door because it's just impossible to do. When we brought up the concerns about the windows we were just told "there is nothing that can be done" we cannot hang blinds because blinds aren't shaped like trapezoids, I can't let my kids help me with flowers because I never know what I am going to find when I clean up the area, and I right now cannot paint my walls without going through and sanding everything because nothing was beforehand. In the short time that we have lived here we have had to have our cabinets fixed twice (while we are talking about cabinets our wall isn't exactly level so are cabinets had to be shimmed and theres exposed wiring in some of them) new counter tops, and a busted stair replaced. Since yesterday I have had a receptacle without a cover because after the granite subcontractors left the contractor never came back. So now we are waiting on the electrician to come in and drill holes in the granite to cover my receptacle and switch. While we are on that subject we are supposed to turn the power off to it which wouldn't be a big deal because it just goes to the dishwasher except it also turns off my fridge. Not trying to sound dramatic but its slightly unsafe with a special needs five year old running around. I have a peninsula in my kitchen which currently has a back that is falling off of it and it's the cabinets with the exposed wiring. I was told today that at some point between one and one thirty they will be here to fix it. When they fixed the stairs they tried to hide the fact that my stairs were full of trash until my husband pointed it out. When we have someone here working the contractor leaves which is fine I know hes busy but he never comes back to check on the work that was done. My brand new house is falling down around me and the longer we are here the more we find wrong with it and the less we love it. I feel like we were tricked into buying the "Mungo Difference" and had this promise of a house that we would love and would be the house of our dreams when in all reality it has been nothing but a nightmare. Every room in my house has to be repainted not because I dont like the color but because its coming off the walls and because it was never sanded. The ceilings are terrible and there is paint on most of the floors. I wish I could say that if I had it to do all over again I would... but I cant say that. We paid for things that we never received and the things that we did get the craftsmanship is just awful and the finish work it terrible. read more

I am a Mungo owner in Lyman, South Carolina reaching out to those who feel they have been wronged or even bullied by Mungo home experience and/or employees. Unfortunately I was both during mine. From the initial sales meeting with Pam Jennings to conversations with the sales manager Chris Piazza were nothing but half promises that never came to be to get a signature on a piece of paper. Our builder, David Livingston was not only less than skilled in building experience he actually flooded our house 10 days from closing and that's just a small portion of the frustrations we had to deal with him. Rutledge Vaughn, the production manager seemed to not engage with our needs and concerns nor his builders shortcomings. I believe we should come together and make Mungo, who is now under the parent company of Clayton homes, make sure that any future homebuyers get a better experience than we did! Please share this and most importantly share your stories. read more

At this moment, if I could give zero stars, I would. Absolutely ZERO customer service skills when dealing with me, the homeowner. 2 things, 1 nail pop in the exact same place that they fixed 5 months after they fixed it - called in today only to be told you signed off on the repair, and I shouldn't have signed off on it if it wasn't done right...ya, and I'm a Carpenter by trade....NOT! So how would I know the correct way to repair nail pops?? 2nd issue- dryer vent restriction error on my dryer. Okay, I pay someone to clean out the dryer exhaust vent only to get the same error message. Must be the new dryer, which is 1 year old? Okay. I purchased another brand new dryer...1st load same restricted vent error code!! Now out about $1,200.00 dollars trying to resolve the dryer vent issue. Warranty manager says sorry - you're out of warranty. So if something is wrong inside the wall with the dryer venting system, it's on my dime?? Call Fogel, but they may charge you??? 1st of all, it is highly not recommended to vent a dryer through the roof!! I'm trying to find out if it's even to code. I am one person who does roughly 2 loads of laundry a week. 17 years in my previous home and never had an issue like this. After 1 year, this should not be happening. It's a shame what you pay for a new home & when you call for help, you get a punch in the forehead with ZERO empathy or even the slightest inclination that they care or want to help! Have been an advocate of Mungo, even referred people to them... but the way I was just spoken to was unbelievable! Not saying give away the farm, but at least try to help! If I need to contact them again, it won't be me. It will be through legal counsel. A happy customer tells 5 to 10 people about their experience. An unhappy customer tells thousands!! read more

I was so excited to relocate to S.C. & my new home was being built by Mungo Homes. I have now been in my home just over 2 years. The home itself is "built to S.C. code" but man I just keep finding all kinds of things that were "jury-rigged" as they built. It boggles my mind that they allow this crap? They need to put themselves in any new homeowner's place! The doors throughout the entire home are cut too short, leaving a huge gap at the bottom of the doors? The exterior corners of the walls have little to no paint? The walls are definitely not straight - they have more waves than the ocean! Discovered this when installing tile to my backsplash. My slider door had no support piece under it? The nail pops that they fixed at my 1 year are all just popped right back through. My brand-new dryer kept giving me a message for the vent being blocked - I have someone come and clean it out & still got the message - I then purchased a new dryer, because it must be the dryer, right? Nope, whoever Mungo had installed the dryer vent left some type of screen in the roof vent that was 99% blocked. I live alone and do laundry once every 2 weeks, so not excessively using the dryer - I contacted Mungo and got crickets! Had my home caught fire we would have had a serious issue, but Mungo didn't care. And the latest - I purchased a coded deadbolt for the front door & yesterday had a vendor here for over 3 hours trying to install it and we both couldn't figure out why it wouldn't line up? I then took a level to check the hole drilled in the door for the deadbolt and found it was drilled on a downward so the new lock wouldn't line up! When we were removing the original deadbolt, it was installed with mis-matched screws and one of the screws was tight? Well now I know why, once again Mungo jury-rigged it so they could get the deadbolt installed. When will it stop? All the ceiling flush mount lights they installed are all flickering? I can't for the life of me understand how this shoddy work takes place? It is so unfair to the homebuyer to have to find this stuff every time they try to do an upgrade to the house! Like I said, when will it stop?? At the time of my walk thru, I pointed out the fact that the front cement entryway had scoring in it, because it was poured and then it got rained on before the cement was set. It was acknowledged and I was told they would take care of it. Fast forward to the 1-year inspection, again I brought this up and now was told "sorry, it must have happened after you moved it! What!! I installed gutters to keep the original damage from getting worse. I work in landscaping / hardscapes and know what caused the scoring! They never came back to fix this & NOW my driveway is exhibiting all these little sink holes randomly everywhere? So, is my driveway going to start to crack and cave it too? I'm just so beside myself with all this crap. My intention was not to buy a "throw away" home, it was to be my retirement home. Well as a retiree, I shouldn't be having to spend so much money just to make my home safe and livable. And one more for you, my home sits on the man-made pond on the property. Prior to building the homes, Mungo built up the land under the homes by about 2 feet, or so I was told. Well, there is an area that runs along the pond in my back yard that is caving in & will eventually fall into the pond. I found this when mowing my lawn and twisting my ankle - upon inspection you can see that the sinking area runs the length of my property that abuts the pond. I am so over finding all these things that just shouldn't be happening if Mungo was a quality builder. Extremely poor business practices - they just don't care about anything or anyone. I believe it's call corporate greed. read more

I actually love our home. We have had a few issues and as everyone has said, customer service is very poor. Everything was eventually fixed except for the dryer issue everyone has. Didn't realize it until past the one year mark as our Mungo home is not our primary residence. This was our main issue and since our Mungo home is not our primary residence we only recently fixed it. We had it vented into the garage. You can't vent a dryer up to stories. read more

If I could give them a zero I would. Here are videos of my attic in a rainstorm 15 months after construction. https://www.youtube.com/watch?v=6CxRt2qfQ7U https://www.youtube.com/watch?v=GuiUT-8eB10 Unfortunately its past my 12 month warranty... read more

Poor quality and very poorly designed. No storage to speak of, they use a very low quality flat paint that isn't at all washable. It's just a very cheaply built home. We moved into ours in March, relocating from Texas, and we are planning on putting it on the market next spring. Just doesn't feel like a home you can settle into. I would caution anyone buying one. We moved from out of state, I should have researched them better, tons and tons of complaints, but I didn't. I'd never buy another one. Ever. read more

Out home is beautiful but.....Before we bought our home the customer service was almost good. Since we moved in, we had problems with the following things: Repaired: Gutters installed incorrectly, so rain would result in our porch being covered in dirt and bark. Mango denied anything was wrong. Fixed a year later. Our floors were installed unevenly. Dips in the floors were finally repaired after a lot of complaints. 2 attempts to repair after 3 inspections. Don't believe promises not in writing!!!! Our lot was beautiful. Lots of trees in the back.we were told were staying were almost all cut down after we moved in. A pile of rocks were dropped off along with a bit of twisted metal trash from silt screens was removed after over a year of asking them to remove eyesore. The roads in the subdivision in there and repaired several times. So they are really rough not new looking at all . We have three cracks in our ceilings that were supposedly repaired by Mungo, But the cracks are back. From the first day we moved in we started having problems with our granite. Our granite easily stains. We complain to mongo and they sent a contractor out who came in my home with a Paper cup of sealer and applied the sealer with paper towel and left. He was in and out n less than 10 minutes. This "repair"did nothing to help with the condition of our countertops. I've told Dale about the problem-no response. Called Mungo and sent emails-NO response. We live on a corner lot. Sadly, I can't have dinner without watching a constant stream of dog owners bring their dogs to pee and poop on our lawn. Yesterday my 6 year old wouldn't go outside to play because of being scared of the neighborhood dogs running around without a leash. So we have a nice big yard that we can't enjoy because of animal waste and we have No PETS. The property management company says we have to follow the dog walkers home, get their addresses, then send in a complaint form. $450.00 a year for a part time pool, no clubhouse and a cold, impersonal, ineffective property management system. So while love the floorplan our confidence in the quality of our home has been shaken. Mungo contractors are in a hurry. Mungo got our check and customer service went out the window. read more

I reached out to Mungo Homes in Wilmington for some information. Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. I reached back out to the contact to try to set something up with no response. Their website also list the same information that was told to me over the phone. I travel for work so when I returned, went to visit the neighborhood and try to find a contact there since I could not get a response. I did find a mungo employee but was not told that the price jumped $40k in a few days since I first talked to them. While I understand prices change, I was told a price and then could not contact anyone in between those changes. I have spoken to the sales manager and although she apologizes and will look into it, she's offers no assistance what so ever and doesn't even care that me and my wife were ready to make a decision based on what we were told. read more

Mungo Homes has failed to respond to me, and repair damages to my Lawn caused by a contractor installing underground services. I purchased home from Mungo 2 years ago and due to an additional phase of construction at Portrait Hill development in Chapin SC, my lawn was dug up to run underground services to the new phase. I have contacted Mungo homes Customer service in Columbia SC twice and provided photo's of the damage done to my yard. I would never recommend Mungo homes to any potential buyer, once the sale is completed you are on your own. Very poor Customer service. read more

This is my 2nd Mungo home purchase. The 1st home must have set the bar too high as the quality difference between the two in significant. I have trouble sleeping due to the road noise and light. No extra insulation or better windows were installed on the homes nearest I-20. There are smaller things wrong with the house, but nothing compares to not being able to sleep in your own home. To top it off, I came home today (6 months after the home purchase) and they installed a street light in my front yard 20 feet from the bedroom windows. Oddly enough, the sidewalks are on the other side of the street. So, I had contemplated moving out of the master bedroom in the back of the house due to the noise. But, now I will have to deal with a massive LED light just outside of the window if I move upstairs. Of the 10 homes I've purchased, this is the only one that I regret. read more

These reason for my one star review is...well the first thing to go wrong was appraisal. We stayed at the price Mungo's agent told us too. And then it under appraised by 21,000. Then mungo's preferred lender Prime Lending changed the closing date. They changed the closing date four days before we were suppose to close. I am so upset with everything that has happened;( read more