I've been meaning for a long time to update my review for KD... less than 6 months after…read morepurchasing my special order rims here the black paint inexplicably started flaking off. My husband and I both have jobs that are difficult to get off of during the week. Since KD isn't open during the week, this has been a perpetual challenge. Additionally, we are a single car family and my husband needs the car for his job, so its almost impossible for us to address things that we don't feel are very important. Were we pissed? Absolutely. But it was esthetic, so lesson learned. But KD had promised us free tire changes with the life if the tires due to our purchase of custom rims, so we figured we would cut our losses since 2 changes a year equals over $200 a year. We figured KD was nice and they had earned customers for life with service like that. We liked the idea of buying bougie rims and tires her for our baby. Fast forward to our first seasonal change. Everything went fine. We have the receipt to prove it. But subsequent efforts to schedule a change over proved too challenging due to our work schedules so we stopped going here. Periodically we would call to see if they ever added weekend hours just during the seasonal tire over time, but sadly no. You'd think maybe they would do a Tuesday-Saturday thing or something.... but nope. Anyway, that's not what was the clincher that pissed me off. Finally in 2025 my husband has some seniority at work and is able to get a day off during the week off and drops the car off for the seasonal change over. And when he picks it up they charge him. And when he reminds them about our rims and their policy they refuse to honor it. What makes it worse is he posts his concerns Yelp, he gets a PHONE CALL from KD asking him to retract his review and they don't acknowledge that they every had a policy regarding free mounting and balancing. I call bullshit. I have the damn receipt. You can't put tires on a car without mounting and balancing. That's idiotic. Are you used to dealing with people who have no knowledge of basic vehicle maintenance?!?! I really thought this was one of the few quality vehicles places in town and am very disappointed to learn that is just another bunch of crooks who lie and swindle. There's nothing discount about this place. You want discount, go to Costco or something. I am the kind of person that prefers to support smaller business and pay a little more. But not if I'm gonna get lied to and cheated. Fck that.

Great service attitude! Did not purchase tires, had service. Would definitely go back.read more

Purchased a set of studded tires and they told us to show up on Saturday by 7am there is only 40…read morenumber they have on stickers. By the time we showed up at 630am it was all gone. So there was others forming another line because they sometimes add 20 more people on top of the 40 already chosen stickers. As we was waiting there in line for 1.5 hours this older lady was there acting as if she was drill Sargent and controlling and telling everyone how to stand and where to park ect. Finally she got into some lady's face literally up in her face and was yelling at her and this lady kept saying get out of my face get out of my face. She kept saying no I don't need to. So this lady walked away. As everyone was standing in line waiting they all talked amongst each other saying how they have never been to a company to where it was this hostile especially if we are all standing outside. This was my 1st time coming to this company and my last time after witnessing this lady getting yelled at and this lady trying to make herself look like she was in charge as the owner showed up. She even said you need to tell this lady you have me in charge. I didn't think it was appropriate for her to get into her face or yell at every paying customer paying for their own tires here. Next year I'm going somewhere else. Because if that was me I would've walked away but this lady handled it so good and professional. After we all got checked in I approached this lady and asked if she was OK. She said yes. This was totally uncalled for how it was handles. But she already purchased her tires days prior to this craziness. I felt so bad for her. I hope the owners got this resolved or spoke to the lady who was acting like she owned the company.

The no appointment policy is terrible. The customer service is poor at best and one of the…read moreemployees actually accused me of lying. In these difficult financial times, I encourage you to support local businesses that care about your loyalty. Less than a year ago I purchased almost $3,000.00 worth of tires, rims and services. After how I was treated today, I will not spend one more dollar with this company. Please invest somewhere that deserves your patronage.

I drove my motorhome from California to Whitehorse, YT over the highway to the top of the world and…read moreinto Tok, AK on 100+ miles of rutted roads, gravel and dirt and developed a noise in my left front wheel. When I arrived in Anchorage I did not know of a good reputable mechanic to turn to. Having been referred to several who either were not qualified to do the job, did not have the proper equipment to lift the motorhome, we're too busy or outright we're not interested! It was suggested that I give Dean a call which was an experience in and of itself! After explaining my situation he gave me several suggestions to try on my own and if they didn't work he said to give him a call. The suggestions, all of which were valid did not solve the noise issue. Dean explained that he was completely booked but understood my dilemma being from out of town that he made an appointment for me the following day. Dean's mechanic went with me on a test drive and he immediately heard the sound and returned to the shop and pulled the front wheel off and did one of the most thorough wheel inspections I had ever witnessed! He spent considerable time inspecting all of the components of the suspension and wheel assembly and determined that the rotor was ever so slightly warped and out of round which was causing the brake pad to move ever so slightly on every revolution of the rotor when it passed by the brake pad causing the noise. He suggested that turning the rotor would solve the issue but that it was so slightly out of round he would wait until the next time I replaced the brakes to have the rotor turned. He did not feel that this situation would be anything to be concerned about and to continue on my trip south back to the lower 48 states. I did not keep track of the hours but it was at least one hour and approaching two hours and for this Dean only charged me $160 which was extremely fair considering today's labor rates in the $200 per hour range. I would recommend Dean's automotive service in Anchorage Alaska unequivocably to anyone who needs quality honest work at a fair price! While my vehicle was being worked on I thoroughly enjoyed talking with Dean as he is a veteran of the auto repair industry which I would guess of at least 40 years if not more and a very interesting individual to talk with! Go see Dean with all of your automotive needs!

We brought our vehicle here for a tire rotation and they got grease all over the interior. When…read moreconfronting the owner, he got hostile and refused to offer any sort of remedy. I would not recommend this business to anybody.

Poor quality of work. Not very detailed oriented, which is key to doing good automotive work.read more

I took my '83 Mercedes in this local family-owned and run shop did a fantastic job. This place…read morecharges premium prices, but I, for one, don't mind paying for quality work. I would definitely come back here if I needed it (I live in Fairbanks, and I was in the Anchorage area for a long-recovery medical operation during these necessary fixes). Also, I would vouch for the quality of workmanship and general professionalism of this business overall. Finally, the family-run ambiance of this mechanic shop is always refreshing, as I'm personally used to American-corporatism, an experience I earned from recently spending at least ten years in the lower 48.

I have had Clifford do tough jobs I couldn't do on my own. His rates are reasonable and his work…read morehas always been excellent and reliably done. Best shop around! 5 stars.

We took our car to Cliff Barney and gave him a large down payment of $10,000 to start the project…read more Cliff did not contact us regularly so we started asking for updates on progress at about the 6 month mark. We learned he had just recently moved the car into the back shop and we were able to meet with him and observed that at that point he had only disassembled the interior and cleaned out the trunk. My husband contacted him frequently asking for updates and was given one excuse after another why he wasn't further along or why he couldn't do the work and he would ask for more time. Eventually he stopped answering calls and text messages and would hide or not answer the door when my husband tried to contact him about the car. On one such occasion Cliff did not answer text messages or calls so my husband went to the shop and another "employee" let him in to look at the car. At this point Cliff had the car for a year and my husband verified that Cliff didn't get any further than the interior and trunk. My husband tried to contact Cliff several times to get the car and the money back, but Cliff refused to respond. We were eventually able to contact him by using a different phone number, and were able to get the car back, but he refused to refund any of the money stating that he no longer had it. He didn't seem at all bothered by the prospect of having a small claim filed against him which leads me to believe this is not the first time he has done this. We believe that once he spent our money elsewhere, he had no intention of completing the work on our car, and he basically stole our money.

amazing owner! i broke a bolt while repairing my truck. him and his crew were able to help me while…read morethey were closed to customers, finding the bolt and even let me borrow a drill bit to get the stuck one out! Recommending this place to all my friends and people in town!

Ron and his crew are really great. Had my 2003 Chevy in there multiple times and the work is done…read morevery well at a great price. I do recommend them. That is a great shop with a wonderful family running it .

A trustworthy shop with a great crew. I've taken my car there to get an oil change a few times and…read moreit's now my go to place. I've had other repair work done on my Jeep Patriot, and they were great with scheduling and charged me much less than competitors. They also have the cutest shop dog to keep you company while you wait!

We were traveling in Alaska and had an intermittent check engine light. I called Peak Automotive…read moreto ask if they would run a quick diagnostic test to see if there were any problems. They said "come on by". Upon arrival Randal quickly attended to the test and put our fears to rest. These folks could not possibly be any nicer or competent!