1. Murray Ocular Oncology & Retina

1. Murray Ocular Oncology & Retina

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Miami, FL

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Murray Ocular Oncology & Retina

4.0 (8 reviews)
Closed • 7:00 am - 4:30 pm
Updated 2 months ago

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Retina Associates of Miami - Entrance

Retina Associates of Miami

3.2(6 reviews)
0.0 mi

Call waiting music is notoriously awful. It's always just present enough that you can't quite tune…read moreit out and work on other stuff while waiting. If there's any chance you do zone out, often there's recorded reminders to interrupt your fugue dream state back to the reality of watching the paint dry and the earth slowly turn to dust while you wait to be connected to a human who often has the same communication style as Charlie Brown's teachers. That's only if you haven't first been disconnected by the system and forced to endure the ordeal all over again from the beginning. All this I can deal with. But today's call waiting at Macula Specialists of Miami entered the third circle of hell. They thought it was appropriate to play "In the Hall of the Mountain King," one of the most stress inducing classical works ever written, from beginning to end, only to hang up on me when after it concluded, just as I was about to smash my head into a wall to make the madness stop. So I called back trying to make an appointment, and it played again. And after once again nearly losing all grips on my sanity from a misophonia induced anxiety attack, I was hung up on again. I called 4 times in total surpassing the definition of insanity and finally understanding the true definition of masochism. Of all the classical music created throughout past centuries, this torturous ode to madness is what they chose? I have since given up and have resided myself to just dying as it'll be less painful than making an appointment at this doctor's office. Ok fine. I'm being a little dramatic. I'm not dying. It's just an eye specialist and I'm gonna be fine. I'm just grateful this wasn't a psychiatrist's or a cardiologist's office! I'm sure the doctor's are lovely. But at this point I've given up on ever making contact with them. Maybe a carrier pigeon would be better suited for communicating. Or Cerberus.

My doctor referred me to this place as the ophthalmologist I've been going to no longer take my…read moreinsurance. I went through several tests, in between spending time at the large waiting room with TV and magazines. Finally the doctor came in, took some look into my eyes, fired off some jargonned notes to his assistant to enter in the computer, then turned to me and said, everything is fine, see you next year. I was like, huh? I expected him to spend a little more time with me, go through the results, ask a few questions. As the assistant walked me to the exit, I asked, don't I have to wait a bit? My eyes are dilated. She was like, no problem, you can drive, just wear sunglasses and got me out of the door. Soooo not true. The lights casted such big halos, and even little dots of reflection on car surfaces shine like halogen bulbs. I totally felt unsafe to drive, and ended up waiting over an hour and a half before I can drive away. The doctors may be competent, but I feel like they are just concerned about my eyeballs, not me as a human being.

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Retina Associates of Miami - Sunset mall across the street

Sunset mall across the street

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Coffee station

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Elevators

MedEye Associates - Waiting room

MedEye Associates

1.8(81 reviews)
0.3 mi

This business needs a lesson in how to schedule and value clients time. I was on the phone for 2.5…read morehours trying to get an appointment for my husband with the best doctor in the group Dr Raja. Unfortunately I had to resort to online appointment. Its' so unfortunate that good doctors such as Dr raja and Dr Smith have their reputation tarnished because of the negligence of the owners of Med-Eyes Associate to implement/train a more efficient customer friendly appointment staff and respecting clients time when they do show up for their appointments.

"Warning" I do not recommend MED Eye Associates or Dr. Harish Raja in Miami, Florida for cataract…read moresurgery. When selecting a lens, I followed MED Eye's protocol and asked three staff members--including the surgical coordinator--which lens manufacturer Dr. Raja uses. None of them knew, so I asked them to confirm directly with him before surgery. They later told me Bausch & Lomb, and I made it clear that under no circumstances did I want a lens that sacrificed distance vision. I was fully comfortable using reading glasses for close up work. On the day of surgery, after waiting two hours in pre op at the "Center for Eye Surgery", I learned afterward that Dr. Raja implanted a lens from a company that had only recently received FDA approval--the RayOne EMV Toric. Even worse, he independently modified the lens to induce a myopic target for close up vision, directly contradicting my instructions. This resulted in a significant loss of distance vision. In my research, I found written guidance specifically warning against inducing myopia with the RayOne EMV lens because it reduces distance capability. Because of this error, Dr. Raja had to replace the lens--this time with the Bausch & Lomb lens I originally requested. That second complex,painful procedure lasted close to two hours, during which my iris was severely damaged. I now require another surgeon who specializes in iris repair. Many months later, I am still in the healing process and have not yet been able to undergo the repair. I am also out approximately $5,000 in personal expenses, in addition to the insurance claim submitted to my provider. I have never experienced such poor communication, disregard for patient instructions, and overall incompetence.

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MedEye Associates - Horrible wait & service

Horrible wait & service

MedEye Associates - Dad's Post-op visit

Dad's Post-op visit

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Murray Ocular Oncology & Retina - retinaspecialists - Updated July 2026

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