Tell me why my mom who is 70 years old and can't hardly see was scheduled for surgery at 6am but they organize the ride share to pick her up at 4:30am and when she gets to the location there is absolutely no one there. She's elder that can't hardly see in front of a building that is closed and is freaking dark outside!!! Who does that? I call and spoke to a lady so that she can just tell me "oh they do that. They will open soon but doesn't know at what time just that the office opens at 8". What the freak is wrong with human beings now and days!! They speak because they have a mouth but absolutely no compassion whatsoever. And who schedules these poor people. I can't imagine to how many people they do this too. To anyone reading this, go to "Eye Surgeons Associates" instead. The attention, professionalism, caring no matter which location you go to. I have been taking my son to Eye Surgeons for over 10 years and have never had a problem or let down him of any kind!! read more

I had Doctor Wals fixed a misaligned lens that another doctor had done approxmately twenty months ago in my left eye and so on January 14th, 2026 he installed a new lens and he did a great job and I had to wear an eye patch afterwards and I went back the next morning and he took the patch off and I could see immediately. Then Dr. Aran did my right eye because I had really bad cataract and if I covered my left eye, I could barely see out of my right eye and if somebody was 10 feet away I couldn't even tell you what color eyes they had so on March 5th 2026 he did the surgery and it was painless and he did it under ten minutes and I could see right afterwards and I didn't have to wear an eye patch at all and it was a great experience!!!!!!! read more

Dr(?) Aran made huge mistake on cataract surgery my right eye ans i suffered tremendously Lense he put in my eye was not correctly inserted wrong position Not in center of eyeball it's lower It's more Bullery than before surgery It cause me lot of headaches unbearably My life is so miserable It's hard to go on with my life And he ignored for 9months still he is ignoring I am still waiting for his responsible read more

Aran Eye Associates - Optometrists Near Me - Coral Gables, Florida

Very poor customer service. No one answers phones or calls you back. Lady who does appointments on site argues with customers. Need a refill and my pharmacy says same. No answer or call backs. Staff doesn't seem to care much. Deserve the 1.3 reviews they currently have. read more

These people are HORRIBLE. They do your exam for cataracts surgery and bill insurance for it. But then they never schedule your surgery. The receptionists give you the run around to leave a message for surgical department. I have called repeatedly for 4 months after already waiting 6 weeks for their call back and nothing. THE SURGERY DEPARTMENT TEAM NEVER CALL YOU BACK. THE EMAIL THEY GIVE YOU IS FAKE AND GETS RETURNED. read more

Aran Eye Associates - This is the paper they give you with the fake email and extension that never answers or calls back. - Optometrists Near Me - Coral Gables, Florida

Estoy muy disgusted. My mom when and nobody help her. She didn't has a person that help hel for going down. And all office change the appointment without call the patient before. For me is really bad. We are being there 4 times read more

Doctor are good, however you need to actually take a 1/2 day to a day off when going. Over 2hours waiting to be seen.

I needed to reschedule my appt and after 3 DAYS when no one picked up the phone, at age 83 with multi-eye issues it was a wakeup call! My opthalmologist Dr. Fernando Lopez was awesome with competent staff but WE patients should not have to beg for communication! My field study test was administered by a new lady who was sweet but I have mono vision and couldn't communicate as she spoke no English and and I speak no Spanish in Miami Fl. I have switched to an extremely efficient eye clinic. I see many low ratings listing a complaint like mine. This is very sad for ANYONE to be treated like they treated like they don't matter!! Bye Aran. read more

Went to Aran eye in Miami Oct 2024 and was told I needed eye surgery, that it wasn't an emergency but should not wait more than 3-4 months. The doctor wasn't as nice as any I have seen in my 66 years, but not terrible. They made an appointment at the Coral Gables Aran eye surgical facility. In January I received a text from them that my appointment in Coral Gables would be on April 18 (about 6 months since I saw the doctor), then I received a text the same day that my appointment was April 25th, but way down south in Cutler Bay. On March 6th I received a text that my appointment would be on June 17th. On March 13th I received a text in Spanish (I don't speak Spanish) with a date of April 18th. On April 23rd I received a text msg. that my appointment was April 28th, way down in Cutler Bay, I called Aran eye & advised I was waiting for my appointment in Coral Gables. (They rarely answer the phone at the surgical center) On June 12th I received a text that my surgery would be on June 17th, but it was in the morning (due to other health issues I needed an afternoon appt.) so I called to request an afternoon appt., had to leave a message. I called again on June 13th and left the same message. On June 16th they called & said the surgeon would not do the surgery because it had been over 3 months since I saw the doctor!!!!! Even though the first scheduled appointment was 4 months after I saw the doctor. This is the most difficult medical facility I have ever had to deal with, and I wonder if they have caused the delays and problems because I am on Medicare. read more

These people are the WORST. They are notorious for changing your scheduled appointment WITHOUT CONSULTING WITH YOU! That's right they will just up and change it and you won't know if the next time it will be changed again. It's absolutely ridiculous and unprofessional. For a medical office that is extraordinarily unprofessional and honestly very shady. That means they overbook all their appointments. They don't even care if you have filed for the day off from work or something in advance for the date that was confirmed as your original appointment date before they moved it. AVOID AT ALL COSTS! If you have Florida MyBlue go to Kendall Eye Specialists instead. read more

I am disgusted with the unprofessionalism and lack of compassion at this doctor's office. They frequently make and then cancel appointments without notifying patients, causing frustration and wasted time, especially for elderly patients who struggle to get here. I've seen people wait in the lobby for long periods, only to be told their appointments are canceled because the office is overbooked. This practice is downright abusive. The language barrier with the staff makes communication challenging, and trying to reach them by phone is nearly impossible--it often takes an hour for someone to answer. When it comes to handling prescriptions, they're just as unreliable. My husband had to wait four days to get his medication approved, which is unacceptable. During my last visit, I saw five people leave the office upset because their appointments had been canceled without notice. This place is a disgrace and should be shut down! They do not treat patients with the respect and dignity they deserve. read more

The medical assistant on the 2nd floor of the Coral hables office was extremely rude! Terrible costumer service!!! Also the waiting hours are insane! Expect to wait 4 hours.. they overbook patients. read more

My review for Aran comes as an indirect consumer, since my mom's been the one getting treatment. But since I've accompanied her to the surgeries and spoken with the doctors, I believe I have the right to speak out. Most of the positive stars come from the fact that Mima's vision has markedly improved. Dr. Walls and Dr. Masvidal, as well as their residents, appear to have great book knowledge and excellent bedside manner. Dr. Walls in particular has taken his time to explain the procedures as clearly as you can and even getting technical with me. Bravo! As far as non-medical personnel, there's an employee there from one of the other HMO plans who's helpful with all patients. But, almost as an echo of the other review, the reception and a lot of the ancillary personnel leave A LOT to be desired. Speaking just about today's experience, the receptionist on the second floor (first initial F.) seemed particularly rude. She would speak really loud and seemed to have a short temper with a lot of the patients. She appeared to rush the patients who were trying to read the forms they were signing, for example. It is also hard to contact this clinic by phone, whether to make an appointment or with follow up questions. The one incident I had to press the button for "Doctor Emergency" to actually get in contact with someone. Let's not mention that they sometimes double and triple book. My mom's appointment was for 9AM and she didn't go into the procedure room close to noon. From the other reviews, I see I'm not the one with the opinion that this clinic needs some customer service improvements. Here's hoping they take heed. read more

this is the worst clinic i have been to receive treatment, i had my doctor for over 29 years, the administration switched to other doctors witout informing me, they send me to other locations without notice the schedulling department is a complete mess. i do not recommed this aran associates they lie and are very disorganized. the quality is unacceptable they don't care! read more

I took my 86 year old handicapped mom there today. They had called me last week to confirm the appointment. today they said the doctor can't see her. No explanation given. meanwhile many patients were being seen. they rescheduled my mom for September. Five months later! I'm giving one star only because I can't do zer, but that's what they deserve read more

Medicare racket. Try a different opthalmology clinic. Zero care for people's time. The appointment was at 930am but 2 hrs later still not seen. This clinic overbooks and it's unprofessional read more

I just cannot describe the disappointment with Aran Eye Associates. I will not trash the staff nor the services because is not my style, but this place is the most disorganized and clearly do not care. All started since February, with them cancelling my first surgery without giving me options. No one answers and when they do, they are rude and get defensive finding blame instead of getting the solutions. For a medical office they are very unprofessional and honestly very shady. Quite honestly is an absolute lack of respect for the patient. read more

I made an appointment in mid-June for July 16th at the Galleria offices in Fort Lauderdale. On July 9th, I called to verify that they had my primary care physician's referral, and they told me they were working on it. On the morning of July 11th, I received a text message saying that my July 16th appointment had been changed to September 4th because the doctor would not be seeing new patients. This is an absolute lack of respect for the patient, and when I contacted them by phone, their response was that there was nothing they could do about it. Terrible service and unreliable. If they start with such administrative treatment of the patient, I could never trust this clinic. NOT RECOMMENDABLE. read more

You get an appointment in the morning and hours later You still sitting in the waiting room.

Tenía turno a las 10 de la mañana y entré a la consulta a las 12 de la mañana, un desastre total, no recomiendo en absoluto, los recepcionistas del piso 3 contestan mal y son rudos, no volveré nunca más read more

The worst. Don't trust your eyes to them! They run the office like an General Motors assembly line. Keeping 20 - 30 patients in various rooms in the complex at one time. That was the first red flag. No one answers any phones at any of their offices. Number two red flag of many to come. First of all I was at ARAN EYE Institute (one of several names they go under). I was there for double vision, Diplopia. As soon as they saw the Optom wrote cataract with the double vision diagnosis, cha-ching! All attention was forever placed on catarat surgery for both eyes. Well, they did the wrong eye first. That was a problem I had to deal with throughout the entire 3 months. You see ARAN contracts out the clerical end of the business. Everything except the doctors are on a separate contract. Nice huh? As a result, the doctors really have no authority over what happens- or care. Lacking responsibility the doctors use it to their advantage throwing their hands up in the end. They all know it too. It's a game to them. Lacks integrety Anyway, they said the diplopia would clear up later. 3 months I am still seeing double. I tell the doctor Febrega on my exit exam. Dr Fabrega freaks out explaining now HE has a problem he has to deal with. Then he writes an order for a MRI, STAT because he thinks its a tumor in my head pressing on it. Also wants to see me in a month. I then begin to schedule appointments with the MRI office 3 times over the month. Each week called back and cancelled because Dr Fabrega failed to send what they calll "clinicals" over to the MRI office so the insurance can be approved. Also each week scheduling and cancelling a ride to the MRI appoint. The MRI office called the good Doctor Fabrega at ARAN, three times to request clinical. I been trying to reach anyone there and my Retinologist even called to no avail. So I am finished dealing with them. I never knew of a poorer service business. There is nobody to complain to and know one cares anyway. read more

I have been trying to get my eyes examined with this company for a year, they have changed my appointment three times without any explanation and arbitrarily. Someone in this company has to be responsible for what happens to me. If you have a problem with your eyes, I recommend that you look for another company because they will not respond according to normal or acceptable standards. read more

Avoid this Doctor's office... Very poor service / Management.. I placed an appointment 3 months earlier to see the Ophthalmologist. Sent in the referral at which point the office said they would call in for the insurance authorization. Two weeks prior to my appointment i called in to check that everything was good with the upcoming appointment and they said Yes or they would have called me. The day before I called again to make sure all was good with my appointment the next morning . Again they said yes all good. I take the day off from work to go and as i'm filling out paperwork the front desk lady tells me they don't have the insurance authorization. So no appointment what a waste of time! read more

I wish I could give less than 1 start to this business. I really hope the Dr. doesn't know how bad his office operates. The unprofessionalism of the employees at this location and the lack of organization and follow up to their patients. I have call multiples times and sent emails and still no one responded. I can't believe no one can give a time frame to schedule a surgery even if is 6 months from now but instead they keep telling you "someone will call you back" for months. Definitely not doing business here or recommending. Keep miss treating the elderly that's why you are still in business. read more

Writing this review on behalf of a family member. An appointment was made in February for April 11, quite a long time but okay. On March 21 a text was received confirming the April 11 appointment, and another confirmation text was sent April 6th for April 11. On April 11th, a text was received the appointment was rescheduled and to wait for the new date. The new date was moved to April 19th. After two more confirmation messages leading up to the 19th, another text was received on the 19th saying the appointment was moved to June. This place has a habit of stringing people along until THE DAY OF the appointment and changing it which is highly inconvenient to schedule around. This place is so disorganized, I would not trust it to cut a family member's hair let alone their eye health. read more

The rudest receptionist ever! The eye doctors are great if you can make it through the torrent of indifference from the front desk girl! The other weary looking souls in the waiting room gave me a knowing nod when I sat down, I presume they had all been grilled by the 'Reception' lady before me! The eye doctors did not know the front desk staff- not great teamwork, right? Advice for Aran Eye Institute Fort Lauderdale, please read: As a Receptionist, you will be the first point of contact for our company. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. PS Over 2 hour waiting time in overfilled stuffy waiting room for a confirmed appointment so I would recommend to bring good book! read more

I have been taking my mother here for years. It is a complete nightmare. They over book intentionally and it is quite sad as 90% of patients are elderly and they make them wait for hours. It's just horrible and the customer service at the front desk are so rude and not remotely interested in providing any help or try to help patients. It is so sad that in this country and with paid healthcare this is allowed to happen. read more

Do not go to these idiots. I had an appointment and when I got there refused me because they had the wrong g primary care doctor. I wasted gas and time for these idiots. read more

Called in January por an appointment, nothing available until April, during that visit a procedure was scheduled for June 20. Over a month later re-scheduled for July. Not respect for patients time, we have other things conflicting with the new date, but they absolutely don't care. Half a year wasted waiting for a doctor too busy to be human. read more

Wonderful experience. Dr Aran did an amazing job on my cataract surgery. I didn't realize how bad my vision was. Everything was super smooth. read more

ANYTHING IS BETTER THAN THIS! DO NOT ever recommend this place to your FAMILY! I help my grandmother when she has to come here so I can honestly say from firsthand experience how they treat people here. Nobody helps the elderly. All of the patients there are treated like cattle and scooted out without being able to get a question answered they cut you off mid sentence. I had to help an elderly lady who was completely blind find the bathroom because none of the staff was willing to walk her. When her name was called I mentioned she was in the bathroom and she soon came out, I walked her to the front and the lady said she had to wait because they had already called the next patient. This place is terrible and sad! I would NEVER recommend ANYONE to this place! For those that need other options try Bascom Palmer, anything is better than this! read more

I have tried several of their offices and they have the worst staff. Most of the Doctors are good but by the time you see them, if you see them, you are so frustrated by their inept staff they are of no help. Trying to make an appointment is also a crap shoot. read more

They never answer their phone. I listened to music for 10 minutes than I was disconnected. My Primary doctor's office said they same thing.... no one ever answers !!! read more

This eye clinic sucks, they have no system, they cancel your appointment without informing you, rebook your appointment without informing you, they do not respect anybody time. Call and not able to find any responsible person to talk . Its money making machine without caring for customer read more

One star is even too high for Aran Eye Associates. I would NEVER recommend them. 8:30 am appt and the office was packed and no dr, he arrived at 8:45 and was told they had 91 patients in one day! That certainly doesn't allow for a thorough check up. And they didn't ask for any medical history. I walked out and won't go back. read more

If i could give 0 stars I woukd. First took me over 3 hours to get someone on the phone to make a appoimtment. I had a referral sent over prior to my appointment . I asked not once but 3 times if they did contact fitments for Ketrokonus. I was assured they did . Only to be informed when i checked in at the front desk they do not do tnhat type of exam , not only did I wast 3 weeks waiting for my appointment but wasted $50.00 on lyft fare roundtrip, The absolute worse experience ebver in my life , And they really did care or appoligize for their mistakes read more

I have been trying to get an appointment here for three weeks and still have not been able to get an appointment. Looks like I need to find another eye doctor. Maybe this is a sign??? read more

if I could have rated them a zero I would have. They were in plan for my health insurance, Humana Gold Plus. I was scheduled for Caterac surgery in November after a eye appointment in April. During this 6 month wait I tried to contact them by phone, text, and fax with no reply. The phone system sends you around to voice mail boxes that are full so you can't even leave a message. Finally I received a email telling me that the surgery date was moved to January. once again I tried to contact them because they didn't schedule a pre-op appointment. since I couldn't reach them by phone....etc I drove to the office of the eye doctor and was told they have nothing to do with the surgery and I would have to speak to the surgery scheduling department. I felt like a rat in a maze. Then out of blue I received a email on December 9th that the surgery was now moved up to December 22. unfortunately I was goong to be away it's the week between Christmas and New Years and I always visit family. this time I drove to my primary care Doctor to see if there was another place in plan that I could go to. Then they told me that Aran Eye is losing the contract in January and the reason they bumped me to December so they could grab all the Humana patients before the contract expire. Well that was all I could take. i replied to the last text I received and told them to cancel everything. I had lost my faith in their facility and their horrible service to a unknowing patient. it's been a week or so and I haven't hear back from them, pretty much par for the course. read more

If u can see well enough to read this beware! We had a terrible experience and my father partially lost his eyesight because of dr mansur's terrible work and practice. No doctor performs surgery without a follow up the next day. Especially on ur eyes. We are still finalizing his recovery to this day before taking this further. read more

I do don't know what I was thinking, I should come back to this place , Uncompetitive personal issues, our appointment was at 1 pm they call us until 3:40. They postpose 2 appointments already. Please guys especially if your bringing your parents here , don't do it looks or a better place. read more