I went to get my eyebrows threaded and came home to 4 cuts! That were pretty painful for someone…read morewith certain medical conditions

The ambiance is always nice here and the ladies are always pleasant! Claribel does an excellent job…read morewith my hard to shape eyebrows!

Love this place! So soothing and relaxing. Prior to trying it out for the 1st time, I read the…read morereviews and people were raving about Nazmie for facials so I gave her a try. And she did not disappoint! Went for a 2nd facial and already booked my 3rd. Gotta try the massages one of these days.

In my opinion this is NOT the place to go for brows. I am very unhappy with the results (tweezed…read moretoo thin, short, uneven and NOT shaped which is all I wanted!) and I am kicking myself for going there to get them done 3 weeks before wedding. This am I woke up broken out in the area even though I did everything I could to prevent that (TendSkin, etc). I also have vertigo and can't lay flat flat and asked for something to raise my head. She threw a flat wash cloth down. That was it. That was all I was getting. So yes vertigo has returned today and will need to do those exercises to not be dizzy all day all bc there was no pillow to be found?!? They may be great for other services but bring your brow business elsewhere. Note: mask had to be requested.

I moved to the area recently and Ive been looking for places to get some services done like a wax…read more I called and the front desk let me know the wax lady was busy doing lashes and I would have to wait an hour or more. So I went home to take care of some things and waited for their call. They called me to come in and I basically said I'll have to get ready to step out since I was in the middle of applying a mask so give me a few minutes. I get there and what I walked into was an unfriendly welcoming from the nail techs, no greeting, no smile, just side eyes as if I was not the type of customer they wanted there. I dont know if its cause I had a hair cap on for my hair mask or because I was the only afro-latina in there. Even the customers were stand offish mind you thats not even the most aesthetic spa in the area. Zen Shu is and they weren't like this not even close. I told them what I was there for and I was told the lady left? 2x. Like what do you mean I spoke to you guys 20 minutes ago and you told me to come in. Then the lady from the front finally comes out says the girl "went to the store", that I will have to wait. Then proceeds to ask if I want to wait???? UH yess! I waited an hour for you to finish a service and I came outside like this, OF COURSE! You would think thats common sense. But no it's because the wax lady which apparently is the only one that does waxes there probably went home. Thats the only reason I can think of. So I waited maybe 5-8 minutes until I left and took my money to Beauty Spa, which is what I should've done in the first place. They were very attentive once I walked in, immediately stopped what they were doing and took care of me. I'm very disappointed in the latin community here, I worked in hospitality/customer service before so I understand the work behind it. But I was certainly not expecting this treatment after being called to come in. I absolutely hate wasting my time and today was a long list of to dos before I travel. They need to improve on their customer service as a whole. I would not be recommending my family or friends here at all. Theres so much better though you might spend a bit more, but care, hospitality and TIME is high on my list.

Good technicians. Been a few times. Last 2 occasions I felt like they booked my services knowing…read morespecific people weren't coming in to keep the business.

I've been seeing Grace for a little over a year for her dermaplane facial. She is absolutely…read moreamazing and my skin feels and looks amazing afterwards. I highly recommend her!

I've been getting my hair done here for 30 years. First in their little hair shop and now in their…read morebig day spa. Obviously I love their work and customer service, since I am always coming back. I don't trust anyone else to touch my hair! over the years I've also had massage, facials and waxing done. always excellent. Always top notch. recommend 100%. Chill vibe. Good music. always a cup of free coffee. Smiles all the time.

So happy I took a chance on this location. I usually frequent the Bay Plaza location as it's…read moreconveniently located with parking. But I go grocery shopping next door and one day realized I really needed a wax. Thankfully they had availability. I have been back twice since as well. My waxer was Nikkia and she was amazing. Very friendly. Very thorough and clean. I watched her clean everything down before me and after me. Very fast. She's easy to talk to. Made sure I was comfortable and the wax was a good temperature. I can now say I have 2 locations and 2 girls that I can count on.

Today, the front desk girl informed me that for some reason my wax pass had not been paid off,…read moredespite it being on a billing cycle. Because of this I could not use the pass and she was unwilling to call my normal location where I purchased the pass to figure out the issue as the two are separate locations. I had no issue one month ago at my usual location. Poor customer service, it's not my job to figure out why your company has not charged the credit card on file. I have come here for 10+ years and never had an issue like this or seen someone so unwilling to do their job.

Don't buy anything from this shop unless you want to not have the option to return it. Or, in my…read morecase, don't let anyone else buy anything FOR YOU from this shop unless you want the option to not return it. My husband bought me a pair of earrings and a bracelet/cuff on Mother's Day (May 8). He gave me the earrings on Mother's Day (I didn't love them but decided to just keep them anyway) and he gave me the cuff on my birthday (June 19). I really was not into the cuff - it's not my style at all. In fact, even he said he didn't think it was my style, but my mom/the saleslady pressured him into buying it. So, a week and a half later after receiving it (towards the end of June) I tried to return it for a store credit. The salesladies who were working there were very nice and were going to take it. Then the owner walked in. She has super bad energy. She inspected the bracelet and said there was a speck of dirt on it (for all I know, that's how they sold it to us, as I hadn't noticed it before and had only worn it to try it on). She said she wouldn't take it back. She angrily said to me, "why didn't you bring it back before? I could have sold it!" (What a way to treat a customer, right?) I explained that yes, my husband bought me two items on Mother's Day but he just gave me the bracelet for my birthday a week and a half ago. (Also: I had my second baby on May 2 and was not getting out of the house that much at the time, he was only 8 weeks old at this time.) So she refused to take the $390 bracelet back and I'm just stuck with this item I don't like. I will NEVER patronize this shop again. And I've spent plenty of money there on brows, a facial, makeup and jewelry. I've told my husband to also never buy me anything from there again. The brow services are not even that good. I normally see Elke Von Freudenberg in the city for brows, who is much better and charges the same price, but I was not able to go to the city for brows due to the new baby.

I have been shopping for my wife here for years and Patricia and her staff are absolutely marvelous.read more

I didn't get to get my microblading done, so I can't review the quality of the makeup. However, I…read moredid experience her customer service and compassion. I have lupus and she was unable to perform the microblading for health reasons. Instead, she sat with me and taught me how to pencil in my eyebrows so that it looks more natural. She was very accommodating and understanding.

From the owner: Microblading & Makeup Artist. Focusing on filling in sparse or little to no hair on the brows for a…read morenatural look. Call now for a consultation.

I got my eyebrows done here and they look fantastic. I was able to get seen immediately and my…read moreeyebrow technician was great. She gave me really good advice about my eyebrows and she was telling me things that would make my face look better and I really appreciate that. My bill was 10 dollars but I gave her 15 because the experience was so good.

Was looking for a salon after moving to fleetwood and every salon experience I had in the area was…read moredeceiving to both my head and my pocket. I used to Clara's and I have somewhat easy to style hair and Gladis from new light salon tackled it from the first time she laid hands on my hair. She walks you through the process and graciously explains to you everything she's doing to your hair. Plus prices are very generous. By far best salon in the westchester area.