We had a great experience renting a trumpet for my middle schooler. Dustin was very helpful and kind and made the process simple. The employees were enthusiastic and passionate about music and my son loved every minute of the experience. Thank you. read more

I had my clarinet worked on here because my tenon corks became deteriorated. When I got my clarinet back after repairing the corks a few weeks later, the left-side b key no longer played. I have a fancy Buffet R13 clarinet and their professional clarinetist played it for me and testified to me that it plays great... so when the clarinet stopped functioning after the cork repair, I know exactly what happened and why. Nevertheless this shop was very pissy about taking care of the problem for me and made me pay to have the problem fixed. So I decided okay, I don't give a damn about the money, just fix my instrument. So then after I got the instrument back, the B key is working normally again and the C key on the left-side no longer seals properly. I didn't notice this in the shop when I tried it out because I was just focused on the left-side B key. What a comedy of f@@@ing errors. This store is a disaster. And I regret ever having walked in the door in the first place. read more

The staff takes your instrument for repair, but doesn't load onto the truck that comes around, so you have to call to get status. Then after they get the quote from the 3rd party service they use for repairing instruments, they don't call you, so you have to call them to get the information. I'll never go back for anything from this store. read more

Lessons were fine. The fact that they don't let you cancel and continue to charge you for classes after you try to cancel is frustrating to say the least. We specifically signed up for four classes and told the lady at the front desk that we were not doing more lessons. After our last lesson they charged our credit card for another four lessons even though we requested to cancel. Now trying to dispute it with them and no one can help me and they just pass the call around. Terrible business practice. read more

Great place. Insturctors are super knowledgeable. Staff is super helpful and lessons are very reasonable priced. Really enjoying this place so far. Good for adults or kids (my kid currently taking lessons here) I would recommend this particular music&arts store to any interested in music....especially beginners. read more

Music & Arts - Musical Instruments & Teachers Near Me - Englewood, Colorado

So my autistic so decided he wanted to play violin for school in 2017, so we went through the school and ended up renting from Music and Arts.. well as happened he didn't like playing the violin so we tried to return it. Called the company and they said they had no record of us having a violin... we swore to them we did but they said they have no record of having it...we asked if they would take it and they said they couldn't have that liability if it belonged to another company, they told us to keep it. So we did at first... but we didn't want it so we donated it. Lo and behold we get a collections notice TWO years later... turns out they set it up on autopay and have been billing us for two years! $400 plus bucks. Now I have to go to the school and get the violin... DO NOT rent from this company!!! They will take NO liability in this... so we'll eat the $400 but I will make it known they have dumb people working for them... and don't know how to conduct business read more

If you don't need all the gritty details below, here's the TL/DR version: abysmal communication, barely passable customer service, corporate higher-ups couldn't care less about what happens in local stores. If you do want all the gritty details, read on, fellow music shopper. My son and I have been shopping for an instrument upgrade for him for 2 months and we attended the Upgrade Your Sound event on 5/6/17. My son tried out several trombones and ultimately decided on the one he wanted. I called Music & Arts on 5/8 to make an appointment for the purchase. I gave the model number of the trombone my son selected to Louis and was told it would be ordered and in the store on 5/8. When we arrived in the store, the trombone wasn't there and since Louis hadn't bothered to get my phone number they couldn't even give us a heads up before we drove 45 minutes across town. Louis offered to order it online but with no financing option, so pay in full up front. Then he offered financing if we ordered in-store, but no discount that we'd previously been promised at the UYS event. I was sorely tempted to call the whole thing off and continue shopping, but because this is the horn my son very much wants, I went ahead and ordered online, paying up front with my debit card. I called my bank that evening to make sure the payment cleared without a hold due to the large amount. My bank said that all was in order. On 5/16 I realized that the purchase price of the trombone was not gone from my bank account and I'd heard nothing else from the store about it. I called Music & Arts to ask why and to check on the order. The manager, Elizabeth, told me it's because it's a large purchase and it needs to be verified for authenticity. But no one called me -- not the local store, not the main customer service office, no one. All of my contact information on the confirmation email I got was correct so this is absurd. Elizabeth told me the customer service department was closed for the night and that I would need to call them myself the next day. So today, 5/17, I called the main customer service number. After being transferred twice, I was told that the order number I have in my confirmation email is incorrect and that it needs to start with an S or SO. Since I refused to call the store again myself to get this magical S/SO number, the rep finally looked up my information and order with my phone number. When he found my order, he said I needed to call my bank to get an authorization number and then call back customer service again to give them that number. I refused this also -- too much time on hold for an issue that shouldn't even have been an issue. The rep then said that because I would be picking up the horn in the store and they would ID me there, that I didn't technically have to get the authorization number. The customer service rep did get me "expedited" shipping so that they horn should be available to pick up this Friday, 5/19. This is almost two weeks after the whole ordeal started but sort of on time, based on the first shipping quote I was given, if they hadn't screwed up the whole hold/release of funds for the purchase. So I guess that's what they get the one star for. (Oh, and quick explanation of why I still haven't canceled the order outright - the trombone that best fits with the styles of music my son will play through college and beyond is a special edition that you can currently only get at Music & Arts. I have scoured the internet for other options but they have the market cornered on this horn for at least 4 more months.) The thing that really gets to me is that my son's original trombone was a rent-to-own deal with Music & Arts when he was in 6th grade. He's now finishing up 11th grade. In the interim, my younger son has also been playing trombone for 3 years with a rental from Music & Arts. That's a combined 9 years and thousands of dollars of business with this company. read more

Just wanted to put this out there to let you know of my experience with the rental store, "Music and Arts". While the actual employees of the store were pleasant to work with, the communication in this nationwide chain leaves something to be desired. We rented an instrument for our son at middle school rental night. We realized quickly that it was not needed (we found another option) so I drove the instrument to the store. I returned it within a week of renting which was the written timeframe for a "trial period" and I was assured my rental was done. I also received documentation that I had returned it and called the national number to confirm that they knew that as well. Good thing I pay attention to my credit card because THREE WEEKS after this, I was charged a rental fee. I called hoping they would immediately refund me and was told my return was "pending" (nevermind that I had a receipt and that the store was happy to say that they'd received it). I have spoken to customer service reps who have passed along my request but it has taken a lot of my time and I still haven't received my refund. Learn from my mistake, do NOT rent from this company! They are a disaster!! read more

Update: 6 months later and still no resolution or movement. I might get to talk with 1 person who says they have to talk a manager and I never get a call back. I'm out $150 because this company can't put a little work into something their employee screwed up on. I won't ever use this company again. Please don't use them. I tried to cancel my classes, but the employee messed it up. They say I owe them. When trying to show proof that I was paid up, they refused to look at it. Plus they wouldn't do the research to find out what happened even though they saw discrepancies on the account. Then I followed their advice to resolve the issue and it cost me more money. I am making sure all my friends know not to use this company read more

Very solid music store for orchestra instruments and sheet music. What I like is the ability to special order music when I need it. Great staff that goes the extra mile to help the casual musician like me. read more

I LOVE, LOVE, LOVE this place. Their customer service is extraordinary!! Very friendly, lovely people. We are happy renting instruments from them, and have had a wonderful time with broken ones being replaced under their insurance policy. Could not say enough good things about this place. read more

This is a total rip off! They monopolize ebay and buy used instruments to rent with no intention of selling you the instrument. They add any fees they want even after you return the used substandard instrument. They take advantage of people who are beginning and have been doing so because they can get away with it as their rentals are online . Worst place to start off with an instrument. STAY AWAY! read more

The best place in town to take your kid for guitar or drum lessons.

Beware the Rent to Own Program. This review has nothing to do with the Music Lessons side of the operation, but the Nationwide Parent Company that sets up the Rent to Own program is a complete rip off. It's probably my fault for not ready the fine print about taxes and fees tacked on at the end or doing the Math on the contract cost at the time, but your far better off buying used then trying to use their rent to own system. After two years of renting the a saxophone I figured I'd look into paying it off with their 30% discount for pay off and was shocked to learn I would end up paying $3,000 for a Sax that was $1,800 new. A large part of this was Taxes and Fees they tacked on at the end. Shame on me for not assuming the worst in a corporate company. This place makes it seem like they are trying to bring music to kids, but their just another money grubbing fat cat corporate faceless machine. Sad .... read more

Owned by Bain Capital..that explains everything......I returned my son's instrument in person, and told the "manager" that I was dis-satisfied with the service and that I would never rent from them again and I am sorry that they have lost a customer for life, because I have three budding musicians entering middle school and high school. He acted like he could care less and through our conversation I learned that they are NOT locally owned (as I had understood) but are owned by Bain Capital. My future $ will be spent locally now. They just lost approx. $4,000 of future business from me. Thank you, Denver, for CHOICES. Highlands Ranch MOM read more

Took trumpet in to have it cleaned and have 2 dents removed. When I picked it up it still had one of the dents so the guy charged me $95 instead of $98. Thanks? Total rip off and poor service. read more

We purchased our daughter's Azumi flute from the music and Arts store in Englewood CO in November. This evening she pulled her flute out to practice for her recital on Sunday and it was broken. I called the store and spoke with Scott, the manager. By the time we arrived at the store, Scott had readied several loaner flutes for us to test. Scott packaged the Azumi for service, gave us a loaner flute and did it all with kindness, and efficiency. He has saved the Sunday recital and we truly appreciate his help! Great service, love this place! read more

One of the knobs on my daughter's trumpet broke. I took it to this location as they are closest to my home. They were nice, but told me they would have to ship it off to be fixed and it would take 7+ business days and the suggested price to fix was over $100. Since I needed it sooner than that for her school classes, I drove it down to Kolacny Music. 5 minutes and 10 dollars later it was fixed. read more

I would give this store zero stars if that was an option, just had a horrible instrument repair experience there. We bought my son's clarinet from them, took there on March 7 for a repair. They told us they would call the following week for an update, they never did. We called them repeatedly to get information on when the instrument would be done, they always said they would call us back but they never did. I even e-mailed the manager and a store clerk from their website, but they did not respond. It took them 2 whole months to get it repaired. When we picked it up, we expressed our extreme displeasure with their lack of customer service, they said sorry but didn't seem to mean it, didn't offer us anything as an apology or to keep us as return customers. I will NEVER shop there again. read more