Why place hours of operation on website and door if you aren't actually going to be open? It's poor customer service! read more

Please, please, please beware of this company! They store EVERY credit card you use (even over the phone cards, cards used in the store, and one time payments) and will charge random amounts throughout the month. I had 2 cards on file (one that I used for the initial purchase in store and one I was using for monthly payments over the phone) and both cards were charged different amounts throughout the month multiple times. When I spoke with a supervisor I was told there was a system error that occurred that charged my card different amounts. When I asked to remove my card due to system error, I was told they cannot remove cards that have been used for purchases from their files due to auditing purposes and that they have the right to charge them if a payment fails per my contract. My payment didn't fail, it went through, and they proceeded to charge my second card on file for the same amount! When you set up your account they tell you that you will have online access to view your account and billing information, but that is not true. I started renting from Music and Arts in July and still have been unable to access my online account to view my payments and it's December. When I spoke to a supervisor to get a statement to provide to my bank since I was charged fraudulently, I was told that their online system is experiencing issues and it is not currently working. The only way to view your statements is to call and have a representative email them to you. Every time I've called, I've been on hold for at least 30 minutes (sometimes longer). The representatives don't have the ability to remedy billing situations so you have to speak to a supervisor, but there is no way to directly reach a supervisor or be transferred. You have to request a call back and wait for them to call you. The statement I received from Music and Arts doesn't show the extra charges that are on my bank statement. I've seen on other reviews that others have experienced the same issue so I know I am not alone. I am now forced to cancel both cards on file with my banks to ensure they don't constantly get charged in the future. I have also reached out to my son's school to let them know to be leery referring parents to this company in the future and asked for alternative companies I can rent from who are more transparent. read more

People come into this store in crowds at the beginning of business day or 5 to 10 minutes before closing. That is the WORST time to go in. They think it's the best time to go to get one on one time. Nope. Slow computers, employees are lazy young kids on their phone without social skills. There are only 2 registers and 2 sales people at a time. It's understaffed and the other locations always have 3 registers and more employees to take care of the customers. Why do people go there? read more

Brought in a violin to get new strings and attach bridge. Charged over $150 and received my violin with strings placed incorrectly and a crack in the bridge. Told counter person and they were going to let the interim manager (Greg) know. It's been almost 3 weeks and have heard nothing. I went to Sam Ash and they gave me a new bridge, installed it and fixed strings for about $25. Very disappointing:( read more

I visited the Garland Music & Arts on Sunday 2/16/20. Upon entering, I was immediately greeted by two gentlemen (Lyndon Korger and Rick Villarreal). I looked at the guitar gig bags, and Lyndon gave me advice on the most cost-effective and durable choice. He was very knowledgeable. Rick asked me about my experience, and even took the time to watch one of my performance videos on my phone. He then invited me to an open mic being hosted there next month. They even helped me with a Veteran's discount. (I am an OIF/OEF combat veteran.) This customer service far exceeded anything I have encountered at big box stores. (Shaking my fist at Guitar Center). I love how Lyndon and Rick brought a personal warmth and general interest into my playing and needs. Kudos to Music & Arts for having such knowledgeable and attentive employees! read more

Cheerleaders need sound. It's a fact. And the WWHS Squad needed a Yamaha 600i for a good price. Our band director pointed us the Arts & Music. We ordered it online and it was shipped to the Garland location. Free shipping! The price was about the same as the other retailers, but the carrying case was about $100 less! And we saved a lot on shipping because that thing is super heavy in the box. It arrived in about a week and they are open until 9 p.m. making it easy peasy to pick up. Super friendly folks in the store and I was able to park right up front making it easy to get it to the car. I don't think this could have gone any smoother. read more

i got my son a trombone and he was very happy next thing you know he is singing me songs i love with it

Horrible experience!!! We order a rent to own trumpet and the whole trumpet kit on May 21st. We received an email that the trumpet was ready on the 2nd week of June. We showed up and nothing was there. We've called and called, no one returns your phone calls. They give you the (888) phone number. They change the story every time. I went again July 9th to cancel the order and to get my money back. The guys working there told me they had it in stock. Waited 1 hr and 30mins. Requested my refund again. Gary and a younger guy said, they couldn't give me my money back it had to be done over the phone. I called the 888 number to cancel. I have to wait a week or two for my refund. Horrible Company!!! read more

Left the Tyler area headed to Dallas to buy a violin. Ended up at music and arts in garland. the strobel ml300 wall tag was priced at $1299. The salesman said I could get 30% off for cash plus 10% off sale price for a total of $810. At the register the violin case was marked $1895 and they would not honor the price he quoted two minutes prior. He called the district manager and was told he could not honor that price. The price was clearly marked on the wall for the public to see. Folks do not shop here they are liars. Thank you, reverend tucker. read more

Ozzie and the gang are awesome here. They always greet you with a friendly smile and are eager to help you out. Renting a violin was easy. And our violin instructor is amazing. I highly recommend this store! read more

Rented a instrument for my son 18 months ago and was told by sales associate that if I purchased the LDW waiver it would cover repairs( which it has) & if the instrument was lost or stolen that we would be covered. Well my son had a part of his instrument lost or stolen and of course was told it would be $300 to replace it. Not covered is what we are told now. The corporate office is no help either. You are on hold for at least 15 minutes every time you call and if you leave a message they don't call you back until a week later and when you do actually speak with someone they tell you that a supervisor will call you back the next day and still have not heard back from anyone a week later. Terrible company and the worst customer service I have ever experienced. read more

Being a first time "band mom" I went to my son's school to get him all signed up to rent his saxophone not knowing the nightmare I was about to get myself into. The monthly rental is $60+tax. My account was charged almost $120 and on their system, they only posted what the monthly payment should have been. Then, a week later, I get another charge for almost $40. The manager has given me the runaround and quite honestly think she finds my frustration amusing. I will be returning the instrument and finding a different store to do business with. I will also speak with the band director of the school to make sure she knows what is going on and hopefully they will find a new store to send the students to. read more

Our favorite music store. Rented daughter's band instrument from them, and later bought it for 40% off the remainder of the balance -a pretty good deal! We keep going back for all her band supplies. The people are nice and helpful, and the hours very convenient. Always found what she needs. read more

I would definitely recommend a visit to music and arts if you are looking to buy an instrument or something affiliated with it like reeds, mouthpiece, neck strap, sheet music, etc. They have a great selection of anything and everything you will need. If they don't have something specific that you are looking for, they are very quick to order it for you free of shipping charges. We were looking for a jazz mouthpiece for our alto sax and they ordered it for us and had it shipped to the house to save us the trip of returning to the store . Their prices are fair and competitive and their sales associates are extremely knowledgeable,helpful, and patient. We looked at four different shops for the new alto saxophone that we purchased and music and arts had the best price. I would definitely do business with them again. The music and arts experience was more personable and they really focused on us and our needs . The only reason I did not give them 5 stars is because they did not have someone that could service our instrument at the time we needed it done. But I have to say in all fairness that three other places that we went to did not either. They do have loaner instruments while yours is being serviced if you need one. read more