The owner Jiyoung Johnston has no true care for the education/welfare of your children. Jiyoung…read moreJohnston will charge for a recital that does not have the equipment/instruments your child requires for their performance, making an extremely embarrassing and awkward situation for young performers, then she will attempt to bribe and intimidate your child. My 9 year old daughter has been studying electric guitar at Lone Star Music Academy since August. This has consisted of weekly in person sessions at the North Dallas location. On 11/2 she had her very first recital and was extremely nervous and excited, both sets of grandparents and aunts/uncles were in attendance. Upon arriving I checked in with Wendy who is the director of the Flower Mound location, I asked her if everything was set up for my daughter and Wendy assured me that a guitar and amp was in the next room and would be used. Once my daughter was called to the stage there was no guitar, there was no amp. After grabbing our guitar that we happened to have in the car and setting her up we were told there was no amp. Wendy made no move to assist, her helper attempted to move a microphone close to my daughter's electric guitar so the audience could hear her. I ended up having to hold the microphone close while my daughter played. No one could hear her ELECTRIC GUITAR and it was extremely awkward, my daughter was extremely embarrassed, the setup was horrible, and her instructor was not present (all other instructors were there with their students). Afterwards Wendy avoided me as I requested to speak with the owner Jiyoung Johnston. Jiyoung Johnston stated she was unaware of what instruments the students played and had assumed my daughter was playing piano. She became aggressive saying we should wait along with our entire family and have my daughter perform at the next recital scheduled for one hour later. This was a worthless suggestion because there was NO AMP at the MUSIC ACADEMY that my daughter could use. Jiyoung Johnston then asked to speak with my daughter and walked her down the hall to be out of earshot. I then saw Jiyoung Johnston pull my daughter into a room and stand with her back to the door blocking my daughter from walking out. before my wife made it to the room to get our daughter Jiyoung Johnston told my daughter "Your father is upset, perform again so he won't be mad" then made promises of "feeding her" which is disturbing in itself. Jiyoung Johnston only made excuses and has not apologized or reached out. I was charged $25.00 for a recital fee and have demanded to be reimbursed but have received no correspondence. My daughter is nine years old, this was her first public performance and it went so badly due to no fault of her own, she practiced every day for months and she was failed completely by Lone Star Academy. Right now my daughter has no desire to perform again, I am sure that will change in the future, and it is fine if it does not but the fact that she was excited and was let down so badly by the adults who were in charge of making sure the recital went well is unbelievable and disgusting. Kids remember and traumatic events can really stay with them for the rest of their lives.

We have been with Lone Star for several years now, and are very happy with the quality and…read moreprofessionalism of the teachers. My daughters' teachers know what they are doing and are excellent musicians! They actually go through music theory books and are learning so much. The owners and staff are really nice as well. I highly recommend Lone Star.

We have purchased a piano, 2 guitars, and a ukelele from this store…read more My uke and guitar were both having issues with loose cable.jack / strap mounts. I needed one tightened and the other rescued from inside and fitted in place. It was late evening. We went to the counter and received some help. We were told that the technician was gone for the day. It required a specialized tool to fix it. We should come back when the tech is in. We thought they would have been more solution oriented as we told them we are return customers. The fact it happened to two instruments was brought up. I thought they would take some accountability. Long story short I went home disappointed. I ordered a bit of hardware to secure the jacks. I watched some videos. I then fished some dental floss through and snagged the interior piece and pulled it through the hole. I adjusted the inside nut, pulled it through and fixed then. There werent any apologies that it happened on two instruments. It was simply - yeah that happens. Bring it back when the tech is in and be can fix them. No offer of a free fix. It just didn't feel like customer service.

I was wanting to check out guitars, but didn't want to waste anyones time as I didn't plan to buy…read moreone. Figured this guitar center where no one seemed to want to sell a guitar would be perfect for that. Well, I walk in and immediately greeted by two people, asked what they can help with. I said, just tire kicking. As I was looking around a few people actually spoke to me and ended up helping me and giving useful insight on the guitars I was looking at and info on their lessons. What a total 180 from my last visit. Keep it up guitar center!! Bringing my rating up to 4 stars, but if my next visit goes well like this I'll up it review to a 5 star.

ok let's get one thing straight, I am a closet Goth Chic. I know sounds so 2003. Well due to my…read moreFam life and Business attire I only get to step out of the closet once a year! Halloween y'all. I am not going to lie I do find myself here more then a few times through out the year! Let me tell ya why. Hot topics is all about the Pop culture & Music, and not just head bang your noggin against the wall or sit in the corner with black eyeliner kind of music they feature it all! Mega Mecca Music T-shirt Wonderland Lady Ga Ga, The Bieb", RUN DMC, Iron Maiden (bought it) They are pretty diverse when it comes to T-shirts something for everyone Hello kitty fix right here, Team Edward, they got your back. anything trendy in the teen world they will hook you up. This store provides the upmost service. They really roll out the black carpet for you. What I dig about HT is you will not find anything with abusive content, or drug related items on the shelves. Tatts, body piercings but with integrity. Rock out

I've been shopping at Hot Topic in the Vista Ridge Mall for over a decade (I even worked there for…read moreabout 8 months when I was 16). Now I don't expect for the employees to follow me around and wait on my every need, but I also don't expect poor customer service. Normally, we get greeted once we walk in the door and there's normally someone to tell us the current sales. Being in store, there's not really bad customer service, but yesterday I called the Lewisville location to inquire about exchanging something I bought online. The receipt that came with my package specifically says "May return in store" with a web address for finding the closest location. I didn't want to do a return, I merely wanted to exchange. I called at about 10:15 yesterday morning and the guy who answered said he didn't know if I could exchange it in store and that I would have to call back in an hour or so when he had a manager I could talk to. So I called back at 11:45 and the lady that answered was extremely rude just answering the phone, I hadn't even said anything yet and I already didn't want to talk to her, but I went ahead and explained my predicament and she told me that if I wanted to do an exchange in store from an online purchase I should probably go to a different location...? I said fine and called the Grapevine location. The lady that answered at Grapevine was extremely personable and told me there would not be any trouble with doing the exchange in store. I went to the Grapevine location today (even though I live five minutes from the Lewisville one) and worked with Mike, the Assistant Manager. He was super kind and efficient, he clearly knew what he was doing. I asked how long he had worked there and he said four years, so I knew I was in good hands. He explained the entire process of the exchange and had the new product (which he didn't have in store) shipped to my house. Long story short, I don't care how much farther the Grapevine location is from my house, I won't be going back to the Lewisville store. Thank you Mike and the Grapevine staff for showing me that not all Hot Topics are the same.

Started piano lessons for my 8-year-old here during the summer. The teachers seem to be very…read morepatient with my little drama queen. And my child has been making excellent progress (as long as I enforce daily practice). My child actually whined about missing a lesson because of a National holiday! I also like how the staff is large enough that the Conservatory was able to find last minute substitutions when the normal teacher couldn't attend my child's lesson. My only negative experience has been lackluster communication. I was able to straighten things out by initiating conversations directly myself but there were several times when emails or the 1-2 minutes before or after a lesson simply couldn't clear things up.

No makeup class whatsoever, not even one makeup class is allowed during a whole school year! If you…read morehave kids who can get sick sometimes, definitely expect throwing your money away and never a single makeup class is possible....

This was a fantastic experience! I needed place where I could actually try out the keyboard I…read morewanted before purchasing. Vanessa set up the appointment and had everything ready. It was a low-pressure, really pleasant experience. I got to try the keyboards I wanted, and when I found the one that sang to me most, Vanessa went above and beyond to get me the best possible deal for the keyboard and equipment I needed. 100% recommend these folks. They're terrific, and they love music and musicians. The showroom is clean and welcoming, and they have an incredible selection. P. S. Yes - they beat online prices for me.

Romeo Music is a great piano store, particularly for teachers. I've had nothing but good…read moreexperiences with them. I don't get the one star reviews, they are very well regarded.