The owner Jiyoung Johnston has no true care for the education/welfare of your children. Jiyoung…read moreJohnston will charge for a recital that does not have the equipment/instruments your child requires for their performance, making an extremely embarrassing and awkward situation for young performers, then she will attempt to bribe and intimidate your child. My 9 year old daughter has been studying electric guitar at Lone Star Music Academy since August. This has consisted of weekly in person sessions at the North Dallas location. On 11/2 she had her very first recital and was extremely nervous and excited, both sets of grandparents and aunts/uncles were in attendance. Upon arriving I checked in with Wendy who is the director of the Flower Mound location, I asked her if everything was set up for my daughter and Wendy assured me that a guitar and amp was in the next room and would be used. Once my daughter was called to the stage there was no guitar, there was no amp. After grabbing our guitar that we happened to have in the car and setting her up we were told there was no amp. Wendy made no move to assist, her helper attempted to move a microphone close to my daughter's electric guitar so the audience could hear her. I ended up having to hold the microphone close while my daughter played. No one could hear her ELECTRIC GUITAR and it was extremely awkward, my daughter was extremely embarrassed, the setup was horrible, and her instructor was not present (all other instructors were there with their students). Afterwards Wendy avoided me as I requested to speak with the owner Jiyoung Johnston. Jiyoung Johnston stated she was unaware of what instruments the students played and had assumed my daughter was playing piano. She became aggressive saying we should wait along with our entire family and have my daughter perform at the next recital scheduled for one hour later. This was a worthless suggestion because there was NO AMP at the MUSIC ACADEMY that my daughter could use. Jiyoung Johnston then asked to speak with my daughter and walked her down the hall to be out of earshot. I then saw Jiyoung Johnston pull my daughter into a room and stand with her back to the door blocking my daughter from walking out. before my wife made it to the room to get our daughter Jiyoung Johnston told my daughter "Your father is upset, perform again so he won't be mad" then made promises of "feeding her" which is disturbing in itself. Jiyoung Johnston only made excuses and has not apologized or reached out. I was charged $25.00 for a recital fee and have demanded to be reimbursed but have received no correspondence. My daughter is nine years old, this was her first public performance and it went so badly due to no fault of her own, she practiced every day for months and she was failed completely by Lone Star Academy. Right now my daughter has no desire to perform again, I am sure that will change in the future, and it is fine if it does not but the fact that she was excited and was let down so badly by the adults who were in charge of making sure the recital went well is unbelievable and disgusting. Kids remember and traumatic events can really stay with them for the rest of their lives.

We have been with Lone Star for several years now, and are very happy with the quality and…read moreprofessionalism of the teachers. My daughters' teachers know what they are doing and are excellent musicians! They actually go through music theory books and are learning so much. The owners and staff are really nice as well. I highly recommend Lone Star.

ok let's get one thing straight, I am a closet Goth Chic. I know sounds so 2003. Well due to my…read moreFam life and Business attire I only get to step out of the closet once a year! Halloween y'all. I am not going to lie I do find myself here more then a few times through out the year! Let me tell ya why. Hot topics is all about the Pop culture & Music, and not just head bang your noggin against the wall or sit in the corner with black eyeliner kind of music they feature it all! Mega Mecca Music T-shirt Wonderland Lady Ga Ga, The Bieb", RUN DMC, Iron Maiden (bought it) They are pretty diverse when it comes to T-shirts something for everyone Hello kitty fix right here, Team Edward, they got your back. anything trendy in the teen world they will hook you up. This store provides the upmost service. They really roll out the black carpet for you. What I dig about HT is you will not find anything with abusive content, or drug related items on the shelves. Tatts, body piercings but with integrity. Rock out

I've been shopping at Hot Topic in the Vista Ridge Mall for over a decade (I even worked there for…read moreabout 8 months when I was 16). Now I don't expect for the employees to follow me around and wait on my every need, but I also don't expect poor customer service. Normally, we get greeted once we walk in the door and there's normally someone to tell us the current sales. Being in store, there's not really bad customer service, but yesterday I called the Lewisville location to inquire about exchanging something I bought online. The receipt that came with my package specifically says "May return in store" with a web address for finding the closest location. I didn't want to do a return, I merely wanted to exchange. I called at about 10:15 yesterday morning and the guy who answered said he didn't know if I could exchange it in store and that I would have to call back in an hour or so when he had a manager I could talk to. So I called back at 11:45 and the lady that answered was extremely rude just answering the phone, I hadn't even said anything yet and I already didn't want to talk to her, but I went ahead and explained my predicament and she told me that if I wanted to do an exchange in store from an online purchase I should probably go to a different location...? I said fine and called the Grapevine location. The lady that answered at Grapevine was extremely personable and told me there would not be any trouble with doing the exchange in store. I went to the Grapevine location today (even though I live five minutes from the Lewisville one) and worked with Mike, the Assistant Manager. He was super kind and efficient, he clearly knew what he was doing. I asked how long he had worked there and he said four years, so I knew I was in good hands. He explained the entire process of the exchange and had the new product (which he didn't have in store) shipped to my house. Long story short, I don't care how much farther the Grapevine location is from my house, I won't be going back to the Lewisville store. Thank you Mike and the Grapevine staff for showing me that not all Hot Topics are the same.

Been going to this location for years and they are always extremely helpful! Came in with a badly…read moredented bari saxophone that was estimated to take 2 weeks to repair, and Greg fixed it within 5 minutes!

Took my instrument in to get a problem fixed and the very welcoming staff got it done right away…read more They were extremely kind and efficient and made the whole experience really easy and positive!

My son has been taking guitar lessons here for a few months and loves it. The owners are welcoming…read moreand they explain everything during the sign up process. They are very flexible and I can make adjustments and reschedule lessons when we have conflicts.

My son has been a student for two years and we are so pleased. His progress with cello, thanks to…read morethe school and Beth Paul, has been very impressive. I also love that the students have several opportunities throughout the year to perform in front of an audience. We will be here for many years to come!

Are you ready to rock? Grab your ear plugs and sign your kid up…read more They make music fun. Mini-Pirate went to a week long summer camp and came away a better understanding of music AND wanting to learn more. I was impressed that a group of kids ages 7 - 8 were able to play instruments after a week and put on a show on the last day. In this particular group, most of the kids had no prior experience, but they learned and performed and had a great time. They learned songs ranging from "Louie Louie" by the Kingsman, "Tainted Love" by Soft Cell, and "TNT" by AC/DC. Was I glad I wore earplugs? Yes. Would I sign my kid up again? Absolutely. I can't speak for other locations, but the teachers and house musicians at this location are really nice, and enthusiastic about music and making it fun for kids. "Me gotta go. Aye-yi-yi-yi" - Louie Louie

Lacey and Lilliana are flawless in acting about the kids. My son was deciphering whether to go with…read moreKyle or Lilliana he decided either is good. She rocks on stage